Customer Reviews for U-Haul Moving & Storage of Idaho Falls

3,913 reviews

1091 Northgate Mile   Idaho Falls, ID 83401
(N Of Municipal Golf Course)

(208) 524-3585

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(208) 524-3585

1091 Northgate Mile
Idaho Falls, ID 83401
(N Of Municipal Golf Course)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing I can think of. Luis was Great!! It was very easy and convenient. I'm ow where to immediately go if I ever need a trailer again for something.

Michael A. 
Rating:
4.0

Initial customer service was confusing.

Terrence H. 
Rating:
5.0

The Uhaul person, a rather nice guy, quickly checked the truck in when I let him know I was there to return it. Easy-Peasy. In-Out in less than 10 minutes.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

JERRY B. 
Rating:
3.0

Upon returning the call equipment I was told The computer system was not working properly therefore my final rental receipt would be emailed to me. As of writing this survey r

robert S. 
Rating:
5.0

Customer did not leave a comment.

Jonell C. 
Rating:
5.0

Kris was awesome, fast & efficient. I am very happy I chose to rent my storage facility from Uhaul.

Kayla A.  |  First Impressions 
Rating:
5.0

They were great. They answered all my questions and did great work on my van.

Andrew H. 
Rating:
1.0

Don't try and blame a customer for having a blown fuse on a brand new pickup as the reason for your beat to shit trailer having a busted taillight that doesn't function. Especially after confirming that all of the fuses are in working order. My first experience the day before on the weekend was excellent, both of the two staff that helped me were polite, professional, and helpful. The next day when I had to rent a different trailer for my return trip was a complete 180. Condescension, rudeness, and incompetence topped off an already bad day. I will not recommend this location to anyone due to the piss poor service and attitude of it's weekday staff.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

SHAUN G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S.  |  Overall Experience 
Rating:
5.0

Fantastic experience. Would come back. Thank you

paige c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LILLIian L.  |  Overall Experience 
Rating:
5.0

Service was great. Staff were friendly, helpful, informative. Work was done well and quickly. I'll be back!

lisa C. 
Rating:
5.0

You have great products and even better employees. Just keep doing what you're doing.

Nathan F. 
Rating:
5.0

The local staff were really AWESOME. The wait for a phone was terrible and then it was not a local person...

FRED S. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
4.0

More availability for customers of items to rent..too much checking every place only to find one available.

scott K. 
Rating:
5.0

Very helpful and so nice and welcoming.

Edwin E. 
Rating:
5.0

Customer did not leave a comment.

AARON M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Very friendly and knowledgeable employees. Thank you!

TERRI B. 
Rating:
4.0

Only thing wrong was the key was difficult to get out of ignition intermittently

DIANNE H. 
Rating:
4.0

Customer did not leave a comment.

Marjorie J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARJORIE J. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

Kassandra M. 
Rating:
5.0

They go above and beyond to help, I really appreciate them

ANDREA M. 
Rating:
5.0

Equipment clean and on time. Courteous personnel. Accommodated a change in my schedule.

BRYCE C. 
Rating:
5.0

Check-in was very smooth. Personnel came right away and were very thorough and helpful. I will return to this location next time I need a rental.

LEE N. 
Rating:
5.0

Customer did not leave a comment.

Zachary M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

The location was short staffed like almost any business anywhere these days. The truck wasn't ready to go when i arrived. Only one employee was working the desk, while the manager was outside checking in a return rental. Soon enough the manager came in and took excellent care of my checkout. When the other employee finished with his customer he went directly outside and got our rental truck ready and had the tow trailer hooked up quickly. Very happy with the great service here. Really exceptional with a two person team working so well together. Top notch folks!

ALAN B. 
Rating:
5.0

Customer did not leave a comment.

Nathanael R. 
Rating:
4.0

Customer did not leave a comment.

JARED E. 
Rating:
5.0

Customer did not leave a comment.

TYSON F. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
5.0

Customer did not leave a comment.

ERICH W. 
Rating:
4.0

Customer did not leave a comment.

Allen R. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

REBECCA R B. 
Rating:
4.0

Location positives: Friendly employees, truck availability when needed, easy experience

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
3.0

Customer did not leave a comment.

ISRAEL L. 
Rating:
4.0

Customer did not leave a comment.

ROGER S. 
Rating:
4.0

Car tie down straps very worn. Had to use my own tie downs. Should have bees refunded.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

REINO M. 
Rating:
5.0

Excellent customer service, friendly staff. Got trailer hooked up quickly and was on our way.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

RONNY M. 
Rating:
5.0

Customer did not leave a comment.

RAMIRO H. 
Rating:
5.0

Customer did not leave a comment.

HYRUM D. 
Rating:
5.0

Everyone was excellent!

JOSEPH H. 
Rating:
2.0

Double check all your charges before you leave the lot.

AMANDA E. 
Rating:
5.0

Customer did not leave a comment.

Jenn M. 
Rating:
5.0

We did not have any communication with the drop off facility as the truck was towed there because of mechanical issues.

JIMMY S. 
Rating:
5.0

Thankfully, I believe Kris was his name, drove and got us a truck so our order was fulfilled. But UHAUL as a whole was horrible to work with. Got multiple calls from the “travel center” in Boise stating they could not fulfill my reservation 2 days before my planned move. They were unwilling to help and it wasn't until I asked to speak to management that something got done. I have used UHAUL multiple times over the years and never had such horrible experiences as I did this time. Again, this was not location specific, but for the travel center.

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN GRANT H. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN W. 
Rating:
5.0

great friendly staff. Quick and no problems renting or returning

MARK A. 
Rating:
5.0

It would be awesome to never talk to the remote people that answer the phones. The local people are great, the call center people, not so much.

Zola J. 
Rating:
5.0

Customer did not leave a comment.

RODNEY B. 
Rating:
5.0

This location U-Haul is on top of things always in and out fast for any move you need

CLINTON H. 
Rating:
5.0

Were the Personnel helpful?.. I'd like to rate it much higher than just a yes..

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

n/a

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL F. 
Rating:
5.0

Excellent customer service. Friendly helpful associates.

LELAND H. 
Rating:
5.0

Great service and attention to detail.

CARLOS S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Thankfully this location was open late enough for me to comfortably return the trailer. I was met immediately by and associate to help me. Excellent job! Thank you.

Adam B. 
Rating:
4.0

Customer did not leave a comment.

ROGER S. 
Rating:
5.0

Customer service was exceptional. I got in and out very fast and happy.

Miguel E. 
Rating:
1.0

I am not happy about having to pay for 4 days worth of a rental when I only needed it for 2 days . Adjust the way you rent items to actually so people can get it for the time actually need.

THAREN S. 
Rating:
5.0

Customer did not leave a comment.

REBECCA S. 
Rating:
2.0

Customer did not leave a comment.

DOUGLAS SAHIN P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GILBERT F. 
Rating:
5.0

Clean the equipment better, even a simple power wash with water would improve the look of the vehicle

Eric N. 
Rating:
4.0

Equipment worked well for task being used for. Reservation helped make sure the trailer was available. Personnel that helped me hook up the trailer did a great job. Reservation agent was pleasant. Overall - good experience.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

KATHY ELAINE W. 
Rating:
5.0

Great staff and management Great equipment I love U-Haul!

Peter O. 
Rating:
5.0

I love the Staff there at UHaul, they are so interested in me myself, friendly, answered all my questions. I hurt my hand and th e young man who helped me yesterday saw my hand and was concerned I would hurt it if I helped him carry the heavy container, I was late in paying my bill but they were so kind over that too and so cheerful. I love the climate control storage they have and their prices are within my budget. I highly recommend UHaul and their staff. Awesome people, every one of them.

Johanna C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NATHAN H. 
Rating:
5.0

Helped finalize this situation. Very helpful checking the second truck back in.

JORDAN W. 
Rating:
5.0

Only comment is rental rates are competitively high in relation to other local storage units. Especially for 161 sq-ft of outside unsecured access.

Henry H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEANNIA W. 
Rating:
5.0

Good job!

MARLENE G. 
Rating:
5.0

About 7 years ago, I had a bad experience at this location, and had avoided it and U-Haul ever since. The manager at that time was incredibly rude. The next time I rented a truck, it was from Budget, and their customer service was worse! So I took a chance and crossed my fingers that this location of U -Haul had improved, and my how they have! I was greeted pleasantly at renting and returning, customer service was great, with smiles all around!

TERRI I. 
Rating:
5.0

Customer did not leave a comment.

Molly P.  |  Overall Experience 
Rating:
5.0

Always helpful.

JULIE C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

The facility and the trailer were fine but I had to return the trailer early because of a flat tire. I put air in it but the problem was obviously with the valve because although it quit leaking after I put in air, I couldn't get a pressure reading on an air gauge because the valve was malfunctioning. Because of this, I didn't dare use it for the remaining five hours I had left in case it went flat again and with a bad valve, I wasn't sure I'd be able to add air. My complaint is with the roadside assistance people, they kept me on hold so long I finally just hung up and returned the trailer early. I had hired help just standing around while this was going on so I finally had to send them home. That was very poor service. The recording kept telling me to save time and my phone battery by doing it all online but I didn't have that option. Makes me wonder if you kept me on hold so long just to force me to use the Internet?

DAVID L. 
Rating:
5.0

Everyone was super friendly and helpful... Thank You!

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

DELYN W. 
Rating:
5.0

Customer did not leave a comment.

MARTA S. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY P. 
Rating:
5.0

Customer did not leave a comment.

BARBARA A C. 
Rating:
4.0

running lights on trailer were broken so you not only messed up my entire summer, but you put my life at risk. Never coming back. Never.

James E. 
Rating:
5.0

One tire was inflated to bead-seating pressure and the other to the pressure listed on the tire's sidewall. Trailer rode very rough as a result. Personnel who did the check-out, hook-up, return, and disconnect processes were friendly, competent, and helpful. I'd rent here (Northgate Mile) again.

Alan D. 
Rating:
5.0

Customer did not leave a comment.

Perry R. 
Rating:
5.0

The online experience was a complete fail. I always had to call to talk to a live person to make changes or get anything accomplished. So the people I worked with were pretty nearly all excellent, but the computer database kept defaulting to an 8-year old address I once had and would not allow me to change my contact phone number which is crucial for the day-before-rental scheduling. Also I had to drive an hour from my home location to pick up a truck even though I reserved one weeks in advance.

ERIC R. 
Rating:
5.0

Extremely satisfied with your personal, went out of their way to get the size of moving truck required when I needed it.thank you very much... Only thing I disliked was the fuel mileage...HAHAHA

JAMES H. 
Rating:
5.0

The printer was out of service at this location and I could only get an email receipt. On the other hand, maybe it is time to give up paper and just sent email. It was a really good rental expierience -- quick, easy and I appreciated getting the maximum LDW coverage for peace of mind. The truck worked well and the overall price was quite reasonable. Thank you U-Haul.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

KELLY K. 
Rating:
3.0

Customer did not leave a comment.

RANDY S. 
Rating:
5.0

I reserved a truck about a month before the reservation and reserved a 20' truck. A few days before pickup, I learned that I would need to drive about 160 miles (round trip) to pick up a 20' truck, so I ended up settling for a 15' truck, and was not able to fit all of my belongings I was planning to bring for my move. Staff was extremely friendly

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

SHAWN S. 
Rating:
4.0

Customer did not leave a comment.

ELISEO R. 
Rating:
5.0

Customer did not leave a comment.

Brian G.  |  Overall Experience 
Rating:
5.0

Best experience I have had with u haul!! Kristofer made my world I have now moved with u haul more than 10 times and he singley made this the best whatever I needed however they could do it he was there :)

Kristopher H.  |  Overall Experience 
Rating:
5.0

Great customer service.

Valerie M.  |  Overall Experience 
Rating:
4.0

They were timely with the move in paperwork, very clear about the process to enter bldg after office hours. They noted all fees associated with late payments offered auto withdrawal options, other payment options. Thanks Uhaul

Charles B.  |  First Impressions 
Rating:
4.0

It's a nice unit and your staff are nice, I knew the old manager Karl he did a good job. Chris is also doing a good job there are a lot of people there I'm not sure all of their names but I have never seen anyone their messing around or not working. I would say that store has a good staff.

Jared B.  |  First Impressions 
Rating:
4.0

Good staff and good company.

Charles C.  |  First Impressions 
Rating:
4.0

The staff at Uhaul in Idaho Falls was extremely helpful and friendly.

YVES C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Letty A P.  |  First Impressions 
Rating:
5.0

Thanks for the good service and clean, safe storage space!

Hilary T.  |  First Impressions 
Rating:
3.0

The doorknob unit is broken and doesn’t want to open really or close and there was no lock in the unit...is it possible to get another unit??...

Richmond M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Angelica B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tisha F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael J.  |  First Impressions 
Rating:
4.0

Thanks for your help in my time of need

James F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tisha F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARN B.  |  Overall Experience 
Rating:
5.0

I was very blessed to be in the facilities.very caring!

Annie M.  |  First Impressions 
Rating:
3.0

I was there afterhours reorganizing. And I was approached by the facility manager and a sales associate claiming I was living in the unit. Also, I notified the facility I was moving out. A day before I moved out my passcode was terminated I was still paid up one extra day. They automatically assume I was not going to pay my bill and lock up my stuff. Wrong!!! While moving out my stuff on a sunday they came to me ans told me that I would have to come back on the next day to finish. Because my code was canceled and they wabted to go home for the eveing. I had every right to stay and finish moving out my belongings. I was a customer over a year. My rental payment were never late. I alway ckean my bin and everything around it.

John C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ARN B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

lilina a.  |  Overall Experience 
Rating:
5.0

Excellent staff. Moving is stressful, they made it easy for me to get the job done.

James K.  |  First Impressions 
Rating:
5.0

This is the third time I have rented a storage unit at this location. The service in the past has been ok, but the people in the past didn't always seem like they had enough support, maybe understaffed, slow, poor knowledge of the computer system. Overall, a lackluster experience In contrast, My experience yesterday was excellent! A guy named Kristopher checked me in, he was very knowledgeable, efficient and friendly. The whole process was quick. A very sweet girl named Holly showed me to my rental unit. I really appreciated the service I received yesterday, thank you for making it easy!

LILLIian L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHAD F.  |  First Impressions 
Rating:
1.0

staff and customers not wearing masks indoors, against CDC recommendations and Bonneville county mask mandate. in the future I will prioritize businesses that do the bare minimum to try to stay safe

Cathy D.  |  Overall Experience 
Rating:
5.0

Great just what I needed. Good facility and staff.

Melinda L.  |  First Impressions 
Rating:
5.0

Arrived with a nationally made reservation that was not in your system. We needed several months of storage for our car trailer.The staff moved "heaven and earth" to accomodate our storage need. Thanks so much for creating a space for us.Would highly recommend this business to others.

HOMER D.  |  Overall Experience 
Rating:
5.0

Everything was terrific. Why was I addressed in Spanish on the second part of this survey ?

ken s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick A.  |  Overall Experience 
Rating:
5.0

The fella that helped me rent a small storage was fantastic...the next day I came back and was confused and he absolutely helped mentor figure out his to handle my business. 200% great service. .

Brenda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald T.  |  Overall Experience 
Rating:
5.0

You all were amazing and very respectful and patient. We really appreciate you! Best customer service and great storage units and very affordable! I would recommend uhaul storage and uhaul to anyone! Also the workers were very sweet and understanding!

Montana S.  |  First Impressions 
No reviews have been submitted for this location.

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