Customer Reviews for U-Haul Moving & Storage of Malvern

Rating:

5.0

Great service

Rating:

5.0

Quick efficient drop off

Rating:

2.0

Dolly that I reserved was apparently not available. Customer service associate was rude. I was charged an entire second day after keeping the equipment for 3 extra hours late at night. Never going here again.

Rating:

1.0

Sold my things my kids pics weere gone. No call since Easter as reminders all bc I didn’t do something for An employee I feel it was intentional now all my kids memories are gone. And I’m devastated I will spearhead the word about U-Haul if u don’t do for them they don’t care about u

Rating:

5.0

All as promised. Great experience.

Rating:

1.0

Charged my credit card $130. for a missing antenna, but offered no evidence that it was either missing prior to my rental, or was removed by an employee after I dropped of the vehicle. Attendant simply said 'if you give me your key, we'll email your receipt,' rather than offering to review the return with me; it was slow there at the time of drop off, with at least five employees standing there, so no reason he could not have gone over the vehicle with me. I returned to discuss with the manager, Xavier, and he was rude and sarcastic. I will not ever use this facility again, and will recover my money through legal channels.

Rating:

5.0

Location was closed at drop off

Rating:

5.0

ended up using the App to reserve AND to drop off. Really great app.

Rating:

2.0

They answered their phone at the same time waiting us. The person put their earbud in and just continued the conversation . That is on their phone . If you want business ...then take care of business one on one with the client . GET OFF YOU PHONE !! Do not think because you have your earbud ,you are not on the phone !

Rating:

5.0

Trailers should be checked more carefully prior to renting. I have rented a number of times and found the employees very helpful and professional.

Rating:

5.0

Overall a very good experience. The truck itself had a driver door that would not close all the way and made some odd noises, when turning at slow speeds.

Rating:

5.0

Attendant was respectful and helpful. Truck was clean and in good shape. Service on rental and return side was easy. Wait time was minimal but obviously will depend on day and time. I reserved on line and my information was there and ready when I showed up. Overall an excellent experience. Will use this facility again.

Rating:

5.0

Customer service was excellent. He was friendly and helpful.

Rating:

5.0

Staff were excellent.

Rating:

4.0

Very courteous and helpful

Rating:

5.0

Sierra was very helpful and made my rental experience positive.

Rating:

2.0

I have an issue with the surprise fees. How is it that I pay 170$ plus fueling up for 40$ and still get charged more money?

Rating:

5.0

Check in and check out was fantastic. Your staff made it quick and easy.

Rating:

5.0

Friendly customer experience. Thanks you!

Rating:

5.0

Excellent service by Ahmed. He made the transaction seamless and I was in and out. Highly recommend for great customer service.

Rating:

2.0

We reserved several dollies and furniture movers that would assist with our move. When we arrived at the location to pick up our truck and materials, they didn't have the things we requested. I would have appreciated a call in advance so we could make other arrangements. This greatly complicated our move as we were counting on those pieces that we reserved and were told were available.

Rating:

3.0

No custom parking

Rating:

5.0

Nothing, The p/u location made everything easy and explained how the unit worked.

Rating:

4.0

I was pleased with my experience as far as the rental van is concerned. It was unfortunate but I had asked for a furniture dolly or a hand truck on my online reservation, when I got there, they said that they were out of both things. They instead told me that I would get furniture pads which were included in the original $116 quote I was given. The furniture pads were not included in the van and I was charged for the furniture pads at $10. I would love it if you guys would be able to reimburse me for the furniture pads which I never got. Thanks Kathleen Flrokowski

Rating:

3.0

Check in guy was very nice. Everything with the UHaul truck went smoothly. Filled up my tank back to initial level and returned it. Then received an extra “fuel surcharge” that increased my initial estimate. I called to ask why since I had filled the tank back up and after 5 minutes of them “checking on it”, they refunded the charge. I would like to assume it was an honest mistake but hard to trust that it isn’t one of those things that will scam many customers if they don’t carefully check their final receipt. First time using this location in Malvern and will look elsewhere for future needs. Customer beware!

Rating:

5.0

My experience was great.

Rating:

5.0

Great service

Rating:

5.0

Great service

Rating:

5.0

Check in and check out were easy and quick! All the folks I came in contact with were knowledgeable and friendly.

Rating:

4.0

dropped off after hours

Rating:

1.0

I arrived just before 9AM on Sunday for my truck pickup. The office person arrived at 9:15 and opened the door at 9:20. Office was supposed to open at 9:00. I was second in line. 5-6 people behind me. It took him 20 minutes to process the first person because they couldn't hook up to the flatbed trailer they rented. So it was at 45 minutes until I was processed and got the key to my truck. Very frustrating because I had my nephews waiting at my house to help move stuff. Also, no personal car parking at this location.

Rating:

5.0

Ciara in Malvern was very helpful and the drop off at Morton was great

Rating:

5.0

Nothing. Worked as planned. Thanks

Rating:

5.0

I had no complaints whatsoever, the equipment worked well and all three of the employees at that with friendly and very helpful.

Rating:

2.0

Check out immediately. Have phone lines available to call

Rating:

3.0

The back right brake light was out which we did not realize until we got the unit packed and ready to travel.

Rating:

3.0

Cierra is wonderful, Zachary (manager) moves a little slowly but was fine. I would prefer a manager who smiled!

Rating:

5.0

Everything was excellent

Rating:

1.0

Be clear with quotations. Follow through with staff turnover is subpar. Front line staff cannot handle concerns regarding over charges that they created.

Rating:

5.0

Great people!

Rating:

5.0

The woman working behind the counter was outstanding!

Rating:

1.0

I think the kid at the desk was high. He had his head on the desk as he talked with me, and watched videos on his phone during our conversation. He did at least eventually take his earbuds out, to answer a question. I also reserved a dolly. I arrived to discover they didn’t actually have one. I’d planned to use this for my move and it was much more difficult without it, but I was on a tight deadline. I paid to rent blankets, too, but none were included. Both of these things resulted in some damage to my furniture. Pretty bad experience overall.

Rating:

5.0

Dropped our rental off just as location was closing. Employee was incredibly accommodating & helpful.

Rating:

4.0

The trailer I rented was in decent shape, and everything went well. My only improvement comment is that the ratchets for the wheel straps were stiff and needed lubrication. I sprayed them with WD-40 and suggest this step for the future.

Rating:

1.0

Got delayed over 2 hours on a confirmed reservation. People behind the counter were not pleasant.

Rating:

5.0

Just smelled funny with a few scrapes that were there before we picked it up.

Rating:

5.0

The woman working in the shop was very pleasant and helpful.

Rating:

5.0

The lady at the desk was friendly even though it was close to closing time and there still were a lot of customers.

Rating:

2.0

There is no parking, it is difficult to find a place to park your car.

Rating:

5.0

Great costumer service, the team is very unique, friendly and happy. Sierra is a great team member, outstanding cuatomer service.

Rating:

3.0

Twice i attempted to move the items. Each time I see a u-haul truck parked in front of the storage. I couldn't open the storage after store hours. Someone need to come and move the truck to keep my items inside the storage

Rating:

5.0

The staff went above and beyond

Rating:

5.0

Everything was great!!

Rating:

5.0

Staff was great, very easy process

Rating:

3.0

I confirmed a storage space that was never reserved for me. I also confirmed that the bill would be charged to my credit card which it also was not even though my card was on the account. The staff was friendly and helpful.

Rating:

5.0

Great and helpfull staff. Thank you for the month free storage.

Rating:

5.0

Awesome experience!!

Rating:

4.0

Friendly helpful staff

Rating:

5.0

Zachery was awesome to work with and was very helpful.

Rating:

2.0

Okay so I just think it was a minor issue the assistant manager Sierra was fantastic I absolutely adore her I had such a great experience but we didn't have the lock so we had to keep the storage a little a day later and we couldn't leave our clothes or are belongings in the unit

Rating:

4.0

Very friendly staff clean facility etc…

Rating:

1.0

I was contacted day the rent was due for rent being late. I was also contacted as being past due after having paid rent. Finally, a week after moving out I was messaged saying that my rent is due, now with a late fee. I tried to ask for an explanation every time and was never responded to. Incredibly unprofessional. I am, or was, a big fan and user of uhaul but not anymore

Rating:

5.0

The entire staff was very knowledgeable and courteous.

Rating:

5.0

Very helpful and friendly staff!!

Rating:

3.0

Overall a good experience expect for 2 things , surprisingly charged the next month due to not closed out after ending the rental and extra charge was added for Insurance (did not ask for insurance).

Rating:

4.0

There's one staff who declined to help me when I'd forgotten my gate pass code. He was indeed very rude. The rest of the staff were amazing and very friendly

Rating:

2.0

They cut off our lock to paint and replaced it without telling us

Rating:

5.0

Awesome customer service!

Rating:

4.0

We needed a storage unit for a short time. The unit was new and clean, but access was sometimes an issue because sometimes they park trucks right in front of the door and it's difficult to get inside. I rated Above Average because the staff at this location are helpful and friendly. That's not always the case!

Rating:

1.0

Workers unhelpful despite a line of people needing assistance. No acknowledgement outside of one worker stating he was “done working”.

Rating:

1.0

We had to throw away more than 1/2 the contents in unit as smelled very musty and damp and many boxes ended up with ant nests in them - lost all the bedroom linens and towels for this reason. The back units butt against woods and so I think water and pests can enter unit. We incurred more than $500 of damages as a result.

Rating:

4.0

The facility in Malvern, PA > the facility in Nanuet, NY

Rating:

5.0

The General Manager Zachary Thomas went over and above to help me decide to use his facility. He did everything in his power to get me storage units. I had dependencies on my U-Boxes delivery and the Moving help schedules. He was always opened to adjust my need. During the move, my U-Boxes were kept on the farther from my units. It was my mistake. When I arrived for the move, he changed the units close to the U-Boxes. Thank you Zach!

Rating:

4.0

There was no keypad beside the unit as described in the app directions, so I had to walk all the way back to the office. The person behind the counter had very little interest in helping me, claiming “I only deal with truck rentals and the person in charge of storage units left an hour ago so you’ll have to come back tomorrow”. I had no interest in returning the next day. This was at 6pm when the app said the office is open until 7pm. He begrudgingly let me borrow scissors to cut the zip tie. It’s unfortunate that this person either dislikes his job or dislikes people, or both. But the in-person customer experience was not at all good.

Rating:

4.0

I was supposed to have a free lock with my purchase of the storage and there was no lock inside of the facility or on the storage unit.

Rating:

5.0

If it weren’t for Joseph M at this specific location my rating would have been one star. Joe is the only one who actively listened, helped and solved the many issues I have had with this Uhaul site. If it weren’t for him there would have been a suit headed your way. Please acknowledge him and thank him - he deserves it!!!

Rating:

1.0

You can contact me for details. Never will return. Never will recommend. Awful.

Rating:

1.0

Currently in dispute with Repwest regarding this unit. All of my items were water/mold/mildew damaged due to storm water entering the unit. Also, unit had a rodent problem. Dead mice, droppings, and tons of acorns/ food brought in. 3 couches (trashed), upright kawai piano moisture damaged (trashed),mid century desk water damaged (trashed), two full sized oriental rugs, mildewed and rodent damaged(trashed). Spent a lot of money storing items with value for resale, only to have it all damaged. Waste of time/money/and effort, all to be strung along by Repwest insurance. Issue is still not resolved.

Rating:

5.0

I had my storage unit for over 6 years and was very pleased with the service and staff.,

Rating:

5.0

The management and representatiives was always very helpful and attentive.

Rating:

5.0

Thanks all the people who works there. They were very helpful.

Rating:

5.0

Helpful staff and also as above is question one

Rating:

5.0

Everyone was very professional and polite.

Rating:

4.0

Overall good experience. Some issues with insects/beetles

Rating:

1.0

To many trucks there is literally no access for you storage all the time because there is always a truck park in front on the unit. Gate wouldn’t open after office hours even tho it says that the gate are open before and close after office hours.

Rating:

5.0

Easy in and out. Staff quickly moved trucks that were staged/parked in front of my unit when asked.

Rating:

5.0

I've used this location several times and always have a good experience.

Rating:

5.0

Having a month of free storage makes all the difference. I love that UHaul offers that. Well done

Rating:

2.0

I left my change at Uhaul and also left my key with the manager so that when the moving company picked it up they could use the key, however on the day of the move the employees could not find my key and they even charged $50 dollars to break my lock, that is it's an absurd!

Rating:

5.0

Very polite and knowledgeable.

Rating:

5.0

All the employees at this location went above and beyond to help when assistance was needed. Would recommend this location.

Rating:

4.0

No comment

Rating:

4.0

Quickly addressed issues with storage unit.

Rating:

2.0

Rates go up every year to help maintain and keep pests under control. Facility stayed the same, did not see any improvements over the past 3 years. Gate access never worked until recently, and is down again. Would use to transport, but not storage.

Rating:

5.0

I was having a rough time personally and couldn't communicate my needs effectively. I can remember their names, but the woman and man that helped me were so kind. They asked me where I was moving to and showed me what my options were. I'm truly satisfied with their customer service. I recommend that future customers to store items in plastic/rubber containers if you're using an outdoor storage.

Rating:

5.0

The people you have working at this facility are very nice and accommodating.Nothing was ever a problem.Always said Hi and left you alone to do your business. Great experience

Rating:

3.0

Firstly I called to reserve and the CIS didn't inform me I would be needing alternative contacts so I was unprepared. I also suggest U-haul should have a drivers database, movers for hire within and outside the facility.

Rating:

5.0

Great staff and customer service.

Rating:

5.0

The staff is awesome and we had a great experience!

Rating:

5.0

You systems suck. Your people are awesome.

Rating:

1.0

The reason I booked with this specific unit was because I was supposed to get my first month free. Of course telling the manager he didn’t do anything, said something about only renting a truck for a one way. Of course this isn’t specified.

Rating:

5.0

Really helpful, quick, way polite! Mike, Tom, and Francisco were the best!!! 👍👍👍 5 ⭐️⭐️⭐️⭐️⭐️ ‘s!

Rating:

5.0

The 2 guys working there were very helpful and friendly. And nice, I think the 1 guys name was Joe he has only been there for 3/4 months great guy. Walked me through everything. Very helpful

Rating:

5.0

The Frazer staff members were very helpful and responsive to my questions, and closing my contract (after emptying my storage locker) was a breeze thanks to them. Thanks!

Rating:

1.0

Horrible

Rating:

4.0

Very helpful’s staff at pick up Location and drop off location as well as storage facilities thank you for your service very kind people

Rating:

5.0

No issues. This is a flagship location for U-Haul.

Rating:

5.0

Everyone working that day was very helpful and professional - not only to me but other customers. One man said that they strive for perfection. I got a giggle out of that. I forgot their names, though.

Rating:

4.0

When I arrived to get my keys the customer service person was very rude and refused to help me stating there were no storage facilities left. I went out and asked my father to speak to him. He told him the same thing. After he explained several times we had a reservation the man went to get someone else to help us. The customer service person who completed my transaction was very friendly and helpful.

Rating:

4.0

Had problems receiving a 'receipt' monthly for auto-pay. Would receive notice via email, but not a receipt. Was a corporate account and I needed one, had to jump through hoops.

Rating:

3.0

The unit had some mildew and pieces of insulation hanging down. The most difficult part was closing out the contract, I got everything out one evening after hours and then couldn’t get in touch with the facility because they don’t answer the phone. It took 2 days of calls because when it passed through to the central number they told me I could only handle it with the local office, so I spent 2 days calling until someone finally answered.

Rating:

5.0

I would rent it again.

Rating:

5.0

Easy move in and out. Access was easy as well. Friendly staff. Convenient with lots of U-Haul trucks and supplies.

Rating:

5.0

Staff was great and easy to work with.

Rating:

3.0

Very hard to reach out management for any concern whatsoever. In my last experience I had to escalate all the way to the regional VP to get my situation sorted.

Rating:

5.0

Nice!!!

Rating:

5.0

Hard to navigate 26ft truck in storage area with all the trucks parks around the edges.

Rating:

5.0

Helpful and friendly. No issues at all and very flexible

Rating:

5.0

Joe meets was great

Rating:

5.0

Easy to sign in, easy to access. Clear communication. I wasn’t happy about the overcharge for paying one or two days late when there was no invoice sent.

Rating:

5.0

Streamlined procedures make for ease of use.

Rating:

5.0

UHaul of Malvern was able to accommodate me with both truck and storage rental in the midst of a very urgent move. They were even able to help me with a last minute change in the rental details. The entire staff was helpful and made themselves available to assist when needed. Thank you UHaul of Malvern!!!!

Rating:

3.0

We reserved a 10x10 unit and unfortunately when we arrived with all of our things we were storing, we were told there was no 10x10 units available. We were not notified of this prior to arriving with our Uhaul truck full of items we planned to store in a 10x10, and we had to make multiple trips to take things back that could not fit in the 5x10 unit we were given. The staff was very friendly and accommodating - so no issues at all with the service.

Rating:

3.0

Angelo, I know we all can have a bad day, unfortunately for me your man seemed to be having a bad day while I myself was having one of the worst days of my year.

Rating:

5.0

We rented a 10x10 unit. Staff was fantastic and explained everything in detail. Couldn’t ask for a better experience.

Rating:

4.0

none

Rating:

3.0

The 2 bearded men that were there were unpleasant! Arrogant almost condescending! Can someone in higher management teach them customer service please!! Good business is repeat business..

Rating:

5.0

Easy. Nice. All employees were friendly and helpful.

Rating:

1.0

Angelo made the entire experience difficult. Very bad experience. Would like to speak with district manager or higher. Cam Cloeter 9089-310-8680

Rating:

5.0

Angelo and Harry were very nice and professional.

Rating:

2.0

Storage unit was fine, but the commuication between the website and office does not exist. I spoke to two office staff two months in a row to put me on auto-billing --- I was charged later fees each time because they didn't do it. Then when I checked out, I used the website because clearly the office staff didn't follow-though. Guess what, my check out was not processed. I stopped into the office just to confirm, and he had to do it manually. Why waste my time.

Rating:

5.0

Thank you

Rating:

4.0

good experience; good staff.

Rating:

4.0

Great location

Rating:

5.0

Everything went Great, So helpful thank you..

Rating:

2.0

The staff was friendly and nice. However, there was a ton of dust and insects all over the furniture and there was mold growing on a couch stored here... good storage for non-cloth items.

Rating:

5.0

Thank you for taking care of my business quickly.

Rating:

5.0

No complaints about this storage facility. Angelo and his crew were efficient and understanding of the twists and turns of my holiday weekend move. I recommend this business.

Rating:

4.0

Clean Easy access

Rating:

4.0

The staff were very helpful during our move!

Rating:

1.0

The whole process was a mess

Rating:

4.0

Large number of UHAUL trucks stored near units prevented being able to lock the main access gait. Other than this, no concerns.

Rating:

5.0

The uhaul employees were kind, helpful, and sympathetic with us despite being extremely busy. We would definitely recommend this location to others.

Rating:

5.0

Customer Service Agent was very professional throughout the process.

Rating:

4.0

Efficient

Rating:

1.0

The manager, I believe his name is Bill Fredericksen (sp?), was the rudest, most unprofessional person I have ever dealt with. I will NOT be returning

Rating:

5.0

The manager Angelo and the woman showing was very professional and friendly. Amazing how much it has grown and changed over the last 20 yrs. Used to be poorly staffed with 1-2 people and unwelcoming.

Rating:

5.0

I have rented trucks here a few times this was the first time I rented Storage space. Employees are very helpful and would recommend this place for storage also

Rating:

4.0

Excellent team

Rating:

5.0

Staff very helpful and courteous

Rating:

5.0

Convenient and great experience