The elevators were broken down for 3 months had to take my stuff from second floor and walking all the way around the other side of the building where the new buildings at with my stuff it wasn't right at all or we had to carry all the stuff all the way down the stairs..Christina R. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Pawtucket
Pawtucket, RI 02860
(Exit 26 I-95 & Lonsdale Av)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great place to store vintage vehicles. I only left because I moved out of state. Highly recommendedRyan S. | Overall Experience
Customer did not leave a comment.ULISES M.
Customer did not leave a comment.craig L.
Customer did not leave a comment.Kayan F.
The staff was very helpful, Thanks!Lou I.
Customer did not leave a comment.Rene B.
Customer did not leave a comment.Lazaro M. | First Impressions
Honestly, the whole transaction went very smooth. Your employees were fast and efficient, they were helping each other out. They did an excellent job explaining every aspect of the rental. Everyone was dressed sharp and professional. Would highly recommend this location to everyone looking to rent a truck or other equipment.Emanuel S.
Customer did not leave a comment.Samuel S.
Had to wait 25 minutes to get the uhaul which cut into my rental time.Gary S M.
Customer did not leave a comment.JUSTINA M.
Customer did not leave a comment.ARIANA T.
Customer did not leave a comment.Donna D.
There was rat poop all over my daughters stuff. It was disgustingAbriana M. | Overall Experience
Perhaps discounted rates for multiple rentals in a week ðŸ˜ŽKristine L.
There was no one outside directing you as to where to park the truck and take the car off the car carrier. Very poor communication with customers. Many people dropping off vans and very confusing as to where to go. Also got charged $6.83 for fuel. When picked up the truck there was less than half a tank of gas and when dropped off the truck had half a tank of gas. Don't understand why there was a fuel charge. Feel there should be a better system when returning a rental and some one should go thru the truck with the renter to check the fuel and also check for damage and see if the renter had any issues with the truck.david V.
Customer did not leave a comment.CHRISTOPHER F.
Upon return I tried using the online website it I had a hard time uploading the meter read picture. I then switched to the App and had no issuesRommel M.
The gentleman who checked me in for my rental was knowledgeable and friendly. I'm sorry I don't recall his name but he was very professional. Everyone I encountered were great.Catherine S.
Every employee there went out of his or her way to help us return our truck. It was hands down the most enjoyable U-Haul experience I've had and will recommend and use this location whenever possible!ERIN P.
Customer did not leave a comment.Marlene M.
Clean and service trucks little betterALCIDE L.
Staff at drop off and check-in was very friendly and helpful.John D.
Customer did not leave a comment.Luis P.
I was VERY impressed with Will who was managing many people and was very helpful. The app was easy to use as well. The whole experience was easy.Meggean W.
Excellent customer service. We left a personal item behind and staff called to alert us. Very courteous.Cordelia R.
Lower the price on the mileage I paid 190 for 2 days that's also with mileageRonald W.
Customer did not leave a comment.Neva B. | First Impressions
Customer did not leave a comment.Heather N.
Customer did not leave a comment.Debra C.
Correy has been very helpful.Kristine L.
Customer did not leave a comment.Andrea L.
Not enough space to tell anyone the outstanding service provided by this staff. I've rented with this particular establishment because of their service.Jeremy H.
This was the easiest rental experience I have ever had. I rented a trailer and when I showed up it only took about fifteen minutes before I was driving away. The gentleman (sorry I don't remember his name) mer me out back and hooked up the trailer for me. When I returned it, I dropped it off where I got it and I saw him in the parking lot and he told me I was all set. It couldn't have been any easier than that. It's a great placerobert G.
Customer did not leave a comment.Stephanie M.
Customer did not leave a comment.DEBRA C.
Drop off experience was horrible. This process needs some streamlining. I waited about 40 minutes for someone to clear my rentalNoel B.
Staff was Helmand the process was almost too easy!! Well done!RICHARD C.
I had my reservation made for a month and wanted to pick up the truck close to my apartment in MA but we had to go to RI and I was only given a 1 day notice about that.Brooke T.
Customer did not leave a comment.Radhames C.
Customer did not leave a comment.JAMES C.
My u-haul was filthy, covered in cigarettes and marijuana. There was cigarettes butts in the cup holders. Trash in the back. The customer service representative named Levi was extremely rude. Didn't want to be bothered. I've never rented a uhaul ever in my life. This was my first time. I wasn't explained anything. I was just handed paperwork and that was it. Horrible experience. I will never go back to this location if I ever need a u haul again. I was also over charged. I did 35 miles and I was charged for 76 miles. Overall I don't think I'll ever use u-haul again.SARAH T.
William was super friendly and helpful. Appreciate the courteous attention.Patrick P.
Customer did not leave a comment.Christian P.
Customer did not leave a comment.TAMMY M.
Emailed check-in instructions were different from what was required at the site (I had to check in, get a swipe card, etc. - none of which described online or in the email). Slow check-in, only one employee working the counter.Michael A. | Online Move In
U Haul storage was very good. I moved my things out as I located out of state. I won't be needing storage anymore. Please update info. Thank you Paul DuprePaul D. | Overall Experience
Customer did not leave a comment.JEAN LOUIS B.
Customer did not leave a comment.Nicole F.
Customer did not leave a comment.MIGUEL C.
Customer did not leave a comment.Sergio J.
Very easy to rent and return a moving truck !Ianna W.
I rent 3 to 4 vehicles each month and this Pawtucket Rhode Island location is one of the most professional anywhere in Rhode IslandJames B.
Customer did not leave a comment.Patrick P.
I cannot give enough praise to Karl & William who helped me returning the truck and auto transport. They are so helpful, courteous & professional. Even though I hope never to move again, I will for sure recommend them to others who I hear may need U-Haul. Thank you again William & Karl for such great customer service which is becoming very rare!Daniel R.
Customer did not leave a comment.EDILBERTO C.
Customer did not leave a comment.MARTIN M. | First Impressions
Everyone but one person here was wonderful. I was a bit frantic because nothing had been going right for me that day and when I arrived, my location settings on my phone wouldn't allow me to complete the mobile pick up. I asked someone at the counter who said he couldn't help. I tried for 15 minutes to fix my phone, then tried to call the 1-800 number and was on hold when I asked another employee at the counter (the first guy had left) for help. He says "oh yeah no problem" and had everything finished up in minutes, much to my relief. It definitely helps who's on staff that day. The truck was clean and in good condition.NICOLE E.
When I cleaned out my storage I had rodent droppings all over my things. My stuff was covered in rodent droppings Not OkSyreeta M. | Overall Experience
Customer did not leave a comment.ANGELA S.
Continue to do the good works!richard M.
While the employees at the Pawtucket location were very good, they were very short staffed and it took longer than I would've liked. There also needs to be significantly better communication between locations. I rented a 20' truck and bought multiple bedcovers through the Cumberland location, they called and said the Pawtucket location was the only one with that truck I asked if I can also pick up my bedcovers there and they said yes. When I got to the Pawtucket location they said I would need to go to the Cumberland location to pick up the bedcovers. The manager then called them and had everything switched over after I had to complain and wait an extra 20 minutes....for bedcovers.Andrew C.
Customer did not leave a comment.Dalton C.
Customer did not leave a comment.Jevon C.
Customer did not leave a comment.salonia T.
2nd times I rented the truck was dirty, it smelled like cigarettes. I couldn't changed trucks because I didn't have my cell with me, but they did clean it before I rented. Also they do have older trucks here. But honestly i would keep me coming and recommend because of the the staff. I always have a professional experience from all the staff during renting and returning.Valerie T.
Customer did not leave a comment.Carlos O.
Customer did not leave a comment.Joselyn M.
Quick drop off !FABIANO D.
The employees at the front desk were awesome, great crew, great attitude... Keep it up!!Paulo C F.
Excelente servicio al cliente.CARMEN M.
Customer did not leave a comment.CLAUDIO T.
Actually rented a 5 x 10 initially but actually needed a 10 x 10. The 10 x 10 was not available at the Newell ave location ....your team was helpful in me renting a truck but also helping me secure another 10x 10 in E Prov.Craig M. | Overall Experience
They were short handed but they to care of all in line....awesome team effort.Craig M.
The website is terrible. I tried returning it online after hours and had to do it 3-4 times before it processed. I also returned the keys through the drop off slot and then went onto the site to learn I needed to take photos before returning the keys. Should be a sign saying to go online before dropping the keys through the slot so that I was aware I needed to take photos. Once the keys are dropped off it's impossible to get the relevant photos.Ivan R.
Employee they are not helpful wrong gas reading was not correct ask employee to verify reading and refused asking me to Do mysel on the links ended on Tex message Now they charging for the fuel gallons I did not consume.Rafael S.
Excellent customer service at this facility; everyone I worked with was friendly, knowledgeable, and helpful.Lisa H. | Overall Experience
Customer did not leave a comment.Todd D.
Customer did not leave a comment.Emily S.
Customer did not leave a comment.Mark G.
I think if they can extend the hours for the stores to be accessed your unit to like 9:00 would be niceAnthony A. | Overall Experience
Customer did not leave a comment.Octavio R.
Good service. Very good people.Jose C.
Customer did not leave a comment.Paul J.
Agent should notify customers that gas has to be replenished.Priscilla A.
They pu me in the wrong truck, then would not answer the phone. Charged me for ten extra miles. This location has a history of nickel and dime charges, after the equipment has been returned.Mark L.
Customer did not leave a comment.JOSE F.
Always a great help!Nicole F. | First Impressions
Customer did not leave a comment.Kelvin R.
Vehicle pictures and license plate (Vehicle Condition) were different from what they gave me. Check in took over 30 minutes even after reserving, in person the previous night. Vehicle return took close to 30 minutes. Will not use this location again.THOMAS S.
The manager was very helpful saw me waiting and helped me and answered all my questionsElizabeth B.
Excellent and prompt service, both upon rental pickup and upon return, for 8'x5' trailer.Elaine T.
Customer did not leave a comment.william r. | Overall Experience
Customer did not leave a comment.Jim P.
Customer did not leave a comment.Jannette R. | Overall Experience
Customer did not leave a comment.Grissel R. | First Impressions
Customer did not leave a comment.alan D.
Customer did not leave a comment.Thomas s. | Overall Experience
Customer did not leave a comment.alan d. | Overall Experience
Excellent crevicesJIMMY A.
Besides the prices being wrong and not updated . Corey did an excellent job. Great customer service !brandilee c. | First Impressions
Customer did not leave a comment.Sassette E. | First Impressions
1. I reserved a 5*10*8 1st floor storage on 2/24/2021 for $74.95 with reservation number#796049-00117857. However, When I went to the office, they told me that was the old price and the same unit I reserved would be $99.95. 2. reserved a vehicle indoor storage on 2/24/2021 for $64.95 with reservation#796049-00117857. I double check with the staff in the office on 2/27/2021 and he confirmed the storage will fit my car. I made the payment $64.95 and storage my vehicle on 2/28/2021 following the staff's assistance. However, I received another $47.85 charge and the rate for the storage changed to $119 on the second day. The manager told me that I am free to move my car someone else, however that would not be an option for me because I am out of the state. This is not a good business.Yan C. | First Impressions
Customer did not leave a comment.DORA G.
Check in staff was kinda rude. The guy who helped me return the equipment was awesome.Steven G.
Customer did not leave a comment.mary C.
Staff are always super helpful!Nicole F.
Customer did not leave a comment.Kevin P.
Customer did not leave a comment.Nick R.
Customer did not leave a comment.Macgregor K.
Customer did not leave a comment.Gerald C.
Customer did not leave a comment.Julie M.
Customer did not leave a comment.Michael S.
Cashier had no idea what she was doing. I assumed she is new. Fine. But then she needs to be trained and a worker with experience supervisingLaura B.
Very efficient and super fast service. So easy!Debra R.
Customer did not leave a comment.Elena M.
Customer did not leave a comment.Binhanquerabe N.
Customer did not leave a comment.DEIRDRE S.
After checking in, I was sent to find my van myself. The van did not have numbers on the outside. A gentleman leaving his shift stopped and helped me. The guys working were basically useless.Allison D.
Customer did not leave a comment.Nancy G. | First Impressions
i rent the van around 4 and i leave it there to pick it up later around 6:30 i took the van for may be 3 hours more or less and they charge me 20$ extra they say after hours fee for what so im gonna go back to you guys to see whats wrong coz its not fairSAID G.
Customer did not leave a comment.Otelinda R. | First Impressions
I noticed that the room I payed for was cheaper if I got a new one. You should even out the room price when you update itPriscilla M. | Overall Experience
I have moved all over the courty and this experience was amazing! Cleo I think is his name? Was extremely professional and the customer service was on par with the four seasons. He helped me upgrade to a bigger unit. Moving is very stressful and Cleo made it easier. Thank you!carolanne H. | First Impressions
The gentleman who helped me, William Da Cruz, set up my storage unit and the return of my rental truck was an absolute pleasure to deal with! He explained everything clearly and as far as my situation was concerned it was stressful doing this move but he made the very last part of it, being the storage, a stress-free and pleasurable experience I commend him for his customer service skills and general all-around positive nature. I truly feel that your company is extremely lucky to have someone like him serving your customers.JOANNE S. | First Impressions
Customer did not leave a comment.Michelle A. | First Impressions
Customer did not leave a comment.Christopher L. | Overall Experience
Customer did not leave a comment.LEON H. | Overall Experience
Being a RISD student I had a chance to use this facility every summer for 4 years and even after I graduated I needed to store my stuff for longer since I wasn't sure where I would end up afterwords. The place is clean and always felt safe going in and out of there. The stuff was always super helpful and I would go back there in a minute next time I have storage needs.xiomara e. | Overall Experience
Customer did not leave a comment.RONALD O. | First Impressions
The staff was courteous and helpful. The facility was super clean and convenient.Regina P. | Overall Experience
The staff was great, the place was always clean and I will and have recommended uhall storage to friends.DAVID J. | Overall Experience
Employees were such great help!Atonzsha B. | First Impressions
Everything was great.Jacqueline J. | Overall Experience
Customer did not leave a comment.Linda S. | First Impressions
Horrible place, horrible staff. Horrible experience.KELLI W. | Overall Experience
The customer service there is excellent very polite and helpful. But the amount of droppings from rats on my furniture and personal belong is beyond me..The fact that your company at this place doesn't let people know that they are infested with rats is so unprofessional uncleaningness and pure disgusting...The Place Needs To Be Shut Down and and exterminated ..Jahaira M. | Overall Experience
Customer did not leave a comment.Alan L. | First Impressions
I had issue when I originally rented and the incident was dismissed. You called me and gave me a 10 dollar credit disregarding what was done and how I felt as a customer.Lisselotte S. | Overall Experience
I Have To Say That I Spoke With A "Mary" At Corporate n She Messed Everything Up When Making All My Reservations... BUT... "KALIL" At The Pawtucket, RI, Newell St/Av Location Made Everything Right Even Though It Was Extremely Difficult!!! He Is a Life Saver!!! The Best Customer Service Rep That Ive Ever Had!!! I Am Sooo Thankful That He Was There!!! N If You Ever Need Some Real Help Or Im Going To Say With Anything At All He Is The Man To See!!! If It Wasnt For Him I Wouldve Been In a Much Worse Spot Than I Am Even Now!!! But The Location Itself Is Nice n Definitely Climate Controlled Because Once I Walked In It Was Very Very Warm So I Know That My Belongings Wont Be Getting Too Cold n Damp... Theyll Stay Nice n Warm n Dry... It Was Very Clean n Certainly Secure... I Feel Very Very Safe Having My Important Things There... I Recommend This Location Of U-Haul For Sure!!! I Do Also Recommend U-Haul Storage Rental n Moving Vehicles Completely... So Have A Great Day n Stay Safe, Happy n Healthy!!!6Bruce B. | First Impressions
Stellar service and location. I am glad I chose this location based on facts (and not based on some reviews) i really had an outstanding experience all the way from getting the storage, unloading, securing my boxes, having carts always available, very well maintained premises including great elevators. I was there several times over the weekend and a team member was making rounds so felt really safe and supported. A+++++ location and staff. Thank you!rym t. | Overall Experience
Customer did not leave a comment.MARTIN E. | First Impressions
Your staff working hard. The line wasn't long. The gator nylon masks they wear won't protect well with the COVID-19 virus. I saw they also were slipping. Two outside guys didn't wear masks & in RI it's mandated. You should try to purchase a tight fitting masks for fall into winter or you'll have staff sick.Anne M. | First Impressions
Customer did not leave a comment.Robert B. | First Impressions
I had interacted with a few employees over the past two days. Most of them were great and I would give five stars. The gentlemen that booked my truck was one of the worst customer service experiences I have ever had. His mask was off, explaining the system poorly, would not make eye contact, responded very short and was rude in general. It reflected poorly on the other great employees. I have never had a bad experience with UHual so I will continue using the service but the gentlemen that booked my Truck was terrible.John C. | First Impressions
Very helpful and courteous staff. Thank you for your amazing work. I dropped off my truck and unloaded my boxes in a storage unit in less than 30 minutes. Seamless operation. A+rym t. | First Impressions
Everything is great, but your Storage fees is high.melvin D. | First Impressions
Good servicesMarcia S. | Online Move In
Con la empresa U-Haul muy bien pero con la oficina de pautoke mal ellos no saben atender al público y cancele el estira y me lo cobraron dos meses más por que yo les pague para que me botaran un colchón y no lo botaron por que eso no se puede hacer pero si me pudieron cobrar 161 $ por botarlo en ton es no entiendoRicardo F. | Overall Experience
Great staff and place A+A+A+A+A+Stephen D. | First Impressions
Customer did not leave a comment.Elizabeth L. | Overall Experience
My storeage had Rat tirds all over my stuff. Pee everywhere. Know i have to replace my 1500.00 sofa. Brought clothes to cleaners due to rats. Not only that the rental truck was a mess i took a video when i got in it. Also the tank was not on half a tank it was below it. I have told all friends and family i know to remove there stuff from your facilities. And you double charge for the storage months rent and the truck..Dominic V. | Overall Experience
The staff was friendly helpful and efficientTomasina M. | First Impressions
Yesterday when I was trying to move out all the things from the storage unit-elevator in the building was broken. Spoke to staff on site (who opened office ten minutes late) and they said they cant help and offered no solution or assistance. Called UHaul 1800 number-got forwarded to customer care- again no solution and they told me to speak to site general manager. No site general manager present. Most unhelpful customer care and laziest on site staff. I had to carry large heavy boxes in my arms down three flights of stairs. WHY IS UHAUL SELLING UPPER FLOOR STORAGE WITHOUT A FUNCTIONAL ELEVATOR IN THE STORAGE BUILDING?Seerat A. | Overall Experience
I can't give it more than 3 stars due to having an issue w the elevator while we were moving in. The elevator literally stopped working and when we called for help no one came. We rang the help button and waited for close to 15 minutes. When no one came we went to the office and finally a lady staff told the guy of the situation but he was busy and came over after he finished what he was doing. We had to carry stuff up to the second floor a few times before the manager came and fixed the elevator about 20min after the guy left and told us there was nothing more he could do and there is no other elevator for the storage place. The staff was nice but there should be another elevator or a staff specifically answering the people at the storage units. Thank god no one was stuck inside of the elevator because we would have been out of luck. Besides the elevator situation it was not a bad move in.Crystal N. | First Impressions
Customer did not leave a comment.Lisaury O. | Overall Experience
Customer did not leave a comment.Chandell G. | First Impressions
Travis helped me get set up into our storage unit; he is super professional and a great guy!keith k. | First Impressions
Customer did not leave a comment.CARMEN C. | Overall Experience
Customer did not leave a comment.Bernadette A. | Overall Experience
Staff was extremely rude and dismissive.rented a truck and a storage unit. Called to move in. Told us we can’t because no move ins after 4:30. Well no one told us that. Called to extend my U-Haul rental. Kept getting hung up on. Staff saying”we should of thought about how long we needed the truck” when we planned to move in the same day but NO ONE INFORMED US WE WOULDNT BE ABLE TO. Next day comes around and we go to rent a unit at U-Haul Pawtucket 5x10 ... elevator breaks... we are offered little options to solve this and not even an apology from staff. End up renting a 10x10 in another building having to walk all of the stuff we already moved through the building over the bridge across another building to our unit. Again, no help or compensation offered from staff. I understand that things happen no one can control a broken elevator. But the blatant disregard disrespect and clear lack of customer service your staff displayed was disgusting and I hope you can improve on that.Makenna M. | First Impressions
Customer did not leave a comment.KYLA R. | First Impressions
In hopes that this review makes its way to the powers that be so that change will be made in an expedient time frame. After reading the reviews and having no other choices, I reluctantly gave my business to the Pawtucket U-Haul facility. Day one, when I arrived to pick up the rental truck, the young man assisting me at the desk although polite was not knowledgeable in the areas of my other reservation for storage, the promotion of " If you rent a truck you get the first month free for a storage unit", or the location of the unit itself. He had me walking around in the maze from one building to another. After debating for some time and another associate confirming the promotion we finely got everything squared away. When I returned with my belongings the elevator to my unit was not accessible because I was told they couldn't find the KEY. After about an hour they finally granted me another unit located on the first floor. This unit was smaller in height by two feet, a big difference for storage. Still no complaints. Day two, I needed another unit to store the rest of my belongings. After the transaction was complete the associate brought me to view the unit. We entered the building, but the elevator was broken so we had to take the stairs. Was told by Sandy from corporate and the associate that the elevator is down several times throughout the year and that it was getting shut down in August to be replaced. The associate who brought me to view the unit assured me that the elevator would be fixed shortly so I could move in to my unit located on the second floor. It took the elevator repairman to tell me after waiting 45 minutes for the KEY that the elevator would not be available until a part was ordered. It turned out to be down for two days. I was then told by Corey Perry the manager that they had a "BACKUP" elevator, but it was located in the other building. Now I had to reload the rental truck and drive to the other building. Sandy offered to help reload, but I declined she did not inform me of her affiliation to the company nor did Corey I found out later. Now I was transporting my belongings from one building to another thru dust and debris, making multiple trips even with the assistance of Chris an employee. Afterward I returned to the desk and asked for the manager, I was told he was with another customer. I replied that I would wait, he showed up seconds later. I wanted to know what were the expenses that I had accrued and would be expecting to see on my credit card statement. He offered no discounts or apologies for my inconvenience until I asked. Then told me that he needed to check with corporate and get back to me. All in all after reading the reviews I expected to be treated with unprofessionalism but never thought that the process of using this facility would be so laboring. I was paying two guys $90.00 per hour for standing around waiting for a KEY to an elevator on both occasions. Needless to say I will not be using this branch again nor would I suggest it to anyone. Sandy from Corporate, Corey Perry manager, Han assistant manager all failed to inform me of their affiliation to the company. I have always used the U-Haul facility in East Providence with NO problems and am very heartened that they were not able to accommodate me this time.CARMEN M. | First Impressions
Customer did not leave a comment.alicia k. | Overall Experience
When I call to make my reservation I made a reservation for a 20-foot truck when I got there I got a 15 foot truck which cost me double to make my tripEmily O. | First Impressions
Customer did not leave a comment.Natasha C. | First Impressions
Customer did not leave a comment.PETER J. | Overall Experience
Very Good Choice in putting in the auto doors in storage area. The ac fill so nice while moving thur out the area.CAROL M. | Overall Experience
Thank you for your great customer service and well maintained facility. The only issue is parking to load and unload when more than three other customers need to do the same.LORI C. | Overall Experience
I was charged for an additional month even though I had moved out days before and had just been unable to have someone check out my unit bc of work times that didn’t match up with my work schedule conveniently. Staff was unhelpful and unprofessional.William J. | Overall Experience
Storage unit was very unpleasant, rat feces found on my belongings...very unfriendly staff members..Flor S. | Overall Experience
Customer did not leave a comment.louis c. | First Impressions
Customer did not leave a comment.River F. | First Impressions
Customer did not leave a comment.Regina P. | First Impressions
Everything was just greatRobert K. | First Impressions
Good place and very satisfiedAlix N. | First Impressions
Customer did not leave a comment.Samuel F. | Overall Experience
Customer did not leave a comment.Omar G. | Overall Experience
Customer did not leave a comment.eufragio m. | Overall Experience
The staff was very helpful. My experience in renting the storage facility was all positive. If need a facility in the future, I wouldn't hesitate to go back to UHaul.Geogory M. | Overall Experience
Customer did not leave a comment.Julio R. | Overall Experience
Customer did not leave a comment.Melissa S. | Overall Experience
Wonderful peopleScott G. | Online Move In
The staff were extremely friendly and helpful.Deborah F. | First Impressions
Customer did not leave a comment.Elizabeth Y. | First Impressions
Would NEVER use Uhaul again and will be sure to share my experience wih everybodycAITLYN M. | Overall Experience
Customer did not leave a comment.Winifred H. | First Impressions
Customer did not leave a comment.Brooke T. | First Impressions
Customer did not leave a comment.MIGUEL P. | Overall Experience
Customer did not leave a comment.carlos v. | Overall Experience
Customer did not leave a comment.mohamed l. | Overall Experience
Please could you check your lost and found please - forgot my blue beach chair by the storage stairs gonna - next to my unit. Please let me know if lost and found :) Much appreciated and thank you.Collin M. | Overall Experience
Horrible customer serviceCurtis G. | Overall Experience
Everything was greatMatthew M. | Overall Experience
Your workers need a pay raise!!vince j. | First Impressions
Storage access should be extened to customer's without an additional feeJAMES P. | Overall Experience
Very disgusted with my experience. I paid good money for "secure storage" and I had 2 televisions stolen. My security was compromised and I honestly believe that it was your staff. Thanks for NOTHINGjames r. | Overall Experience
The storage units are infested with mice Or rats I moved to a larger unit and went through all my belongings and had the same result Just paid more the place is fulll of rodents DISGUSTINGMelanie D. | Overall Experience
Staff is really not helpful at all and everyone wants to point the finger at someone else when there is an issue. If I need a storage unit in the future I will not be using this location.Kevin L. | Overall Experience
Thank You! ❤️Wanda D. | Overall Experience
No trucks available for rental. Had to rent from Uhaul Attleboro MA Drove back to Pawt. to unload storage unit on level 2,was not informed elevator was out of service! Forced to unload through stairs!Jaslynn O. | Overall Experience
The staff were polite but the facility was understaffed. Getting in and out with a truck was absurd and there was no coordination. People could not get in and the elevator wasn't working.Jeremy T. | First Impressions
Very clean storage facilityJose P. | First Impressions
Love this location the service is 100! Will definitely be backVICTORIA M. | Overall Experience
Staff was helpful and nice. Had no issues at all.linda m. | Overall Experience
The rep was very nice and helpful. I apologize for my attitude, but I was blindsided by the new procedures and my rating is based off not liking the new process to getting a storage. It was too much!dorothy p. | First Impressions
Great staff. Quick service.Kathleen W. | Overall Experience
Great customer service, you have a good group of guys working there, they were very helpful , thank you very much.priscilla d. | First Impressions
Very nice and helpful peopleScott G. | Overall Experience
Great staff!Rochelle K. | Overall Experience
This uhaul location is always understaffed, even on the first of the month (aka big moving days). I have never not had to wait in line for assistance, and the wait ranges from five to fifteen minutes.Francesca G. | Overall Experience
Great serviceJanet B. | Overall Experience
We were in the middle of moving out. Did not know (our fault) that the facility closed at 10. Half of our stuff was just inside the door as we were staging to move out and we could not get back in.Kourtney M. | Overall Experience
I have tried three three times to reverse a transaction by your company, but each time has been unsuccessful.david s. | Overall Experience
Great location, right off I95, clean, and great value for your money.Regina P. | Overall Experience
En mí parte como cliente pensé que los empleados de Uhaul iban a salir a recibir y chequear las excelentes condiciones del vehículo que dejamos en el storage.Junior T. | First Impressions
i did not like the location of my storage unit . it was very hard to get things in and outJoemeli G. | Overall Experience
Hopefully they change the hours of accessibility to your storage for those who longer hours during the work week.Isaac i. | Overall Experience
I was told I would not be charged for 2 days after my time ended, but instead they charged me for a month.When I told both managers what an employee had told me when I got the unit they said too bad.randall g. | Overall Experience
I highly recommend using this place to store your needs. I never had any issues and I stored my cars for a little over a year. Great Staff, Clean facility. very secure location.Scott W. | Overall Experience
The staff were very helpful and made the entire process simple and expeditious.Patrick M. | First Impressions
The guy who helped me was very politeMaryann J. | First Impressions
The only issue I had was with mice in my unit, I never saw a mouse until I came here and when I unpacked my items there were droppings in some of my stuff. Employees here are super niceDanell S. | Overall Experience
Staff was always courteous and helpful. Store was often crowded and staff still maintained courtesy toward customers. .would recommend this facility to friends and family.RENEE S. | Overall Experience
This location was not helpful at all and the customer service was absolutely terribleLatoya W. | Overall Experience
Employees were always friendly and helpful.Elizabeth L. | Overall Experience
When I had issue with my acct.I approached a staff which recommended I speak to the Manager, I Called the Manager at the appropriate time, He didn't answer his phone nor return my calls.olaKUNLE J. | Overall Experience
I was very disappointed by the staff. do not need any assistance, they don't care. The manager find out solution but not the employees... VERY FRUSTRATINGJEAN L. | Overall Experience
This was the most efficient, friendly staff at a storage facility I've ever met. Storage unit was spotless. Highly recommend.Ann M. | Overall Experience
VERY slow service. Stood in line for over 15 minutes with no acknowledgements from either of the two workers. Very disappointing.suzanne c. | First Impressions
Jordan was a pleasure to work with!Lawrence B. | First Impressions
I was clearing my storage on 6/10 At 6:58 I was told by a staff I couldn’t show them an empty room because they were closing soon. Autopay was taken from my card although the storage room was empty!Alexis S. | Overall Experience
The only negative is the storage unit was open at the top, so things got very dusty inside. Otherwise, I am very satisfied.GEORGE A L. | Overall Experience
There was nothing exceptional about the service I received. It is the same as everywhere else.moses c. | First Impressions
My reservation, for which I had an email confirmation, was not in the system. There was also only one staff member working which was not enough for the traffic in the storeFrancesca G. | First Impressions
Great service especially on a day that was very stressful for me!VICTORIA M. | First Impressions
GreatScott G. | First Impressions
Used this I haul for 4 years on and off. Staff was always helpful and friendly. Never any problems.Mariah Z. | Overall Experience
The gentlemen at the desk provided excellent service!Rochelle K. | First Impressions
The staff were great but my problem was not being able to get to my storage after 7pm and if I wanted to be there after hours I had to pay an extra fee on top of the $90.90 I was already paying.veronica q. | Overall Experience
Very good experience checking in and reserving a storage unit. Great price and location. Clean and secure facility.Regina P. | First Impressions
Great jobAzaria P. | Overall Experience
I don't regret for the servicesRENE D. | Overall Experience
Office staff is very rude and unhelpful. Rats took over my storage space!!!!Rosengarden B. | Overall Experience
Everone was very nice and helpfullynne c. | Overall Experience
Felt the increase in the monthly payment, was uncalled for. Just because they quote on quote painted the outside of the storage unit.. which i did not see any evidence of it ever painted..Lamont C. | Overall Experience
Would be helpful to be allowed to see the storage unit before signing the contract.James B. | First Impressions
I’m happy been with yourjestina f. | Overall Experience
Great job by staff that assisted me.Wayne F. | First Impressions
Great serviceKEVEN M. | First Impressions
Nice place good service....James R. | First Impressions
Very comfortable with service and customer service representative was able to get me moving on timeAnthony Q. | First Impressions
Very clean.wendy v. | First Impressions
No comment because the survey covered everything.👍💯% Sincerely, C.AinsburgCynthia A. | Overall Experience
The staff at this location need retraining and lack common courtesy, never mind customer service. Do yourself a favor and skip this location!adam r. | Overall Experience
Very satisfied with the facility and the staffCHARLES I. | Overall Experience
I was patient behind two cistomers. The eas a trainee and so the regular man explained when I vavated one stirage unit that they would check it right away. It only took less than 10 minutes.Anne M. | Overall Experience
I moved from Illinois and found it very easy to walk in and set up an arrangement to rent a storage unit. Easy move in and out. Well maintained. And liked the security, alarm goes off not Checked in.Jessica T. | Overall Experience
Levi was very helpful and informativeRichard G. | First Impressions
Fast service very respectful and answered any and all questions,very clean storage units.benard p. | First Impressions
Prices are only average, and higher than advertised on the web. Units said to be available on line were not 10 minutes later in person. Service perfunctory and unappreciative of patronage.Michael H. | First Impressions
Will recamend to family's and friend and in the near future if needed I will be a costomer again Thank youTANYA A. | Overall Experience
Please see the complaint I filed with Corporate Office. After I had made arrangements with the Storage Manager, I was called several times a day. I WILL NEVER recommend U-Haul because of this facilityDjini T. | Overall Experience
Clean placeAnna C. | Overall Experience
Good customer servicealan d. | Reservation
Very satisfiedjOE G. | Overall Experience
I found this storage facility to be clean, secure and accessible every time I visited The staff was friendly and helpful Overall , an outstanding storage experienceJohn K. | Overall Experience
I’ve recommended this site for storage, rental & suppliesPatricia H. | Overall Experience
Thank you!MARGARET O. | Overall Experience
Place was clean and I never worried about my stuff.Ann Marie K. | Overall Experience
Very helps staff.Mark L. | Overall Experience
your inexperienced phone help did not know anything about the services you could provide causing me to be rejected at the store when I arrived because they couldn't accomodate my vehicle.Stephen H. | Reservation
Cur hurtMOHAMED T. | Overall Experience
Professional & efficient; clean & safe.Patricia H. | Reservation
cashier was rude and made unnecessary commentsTRINH P. | Overall Experience
Best friends I’ve ever metChance E. | Overall Experience
Great Experience!Lisselotte S. | Overall Experience
great place, great customer service.diego e. | Overall Experience
It was fineJosh T. | Overall Experience
I paid for 24 hr access & many times I couldn’t get into the facility. I tried calling the GM whose name was on the outside of the bldg for emergencies & he was not helpful. He even hung up on me.Janiece C. | Overall Experience
Had five units; just emptied the last one. Staff are professional and friendly. Can’t always reach them by phone; overflow to national works well, and the staff will call back. Recommended.ROBERT M. | Overall Experience
The on-line reservation process was easy, but the printed confirmation could have had a list of info to bring to the counter when finalizing the reservation. I did not have alternate contact info.Margaret G. | Reservation
Safe place to store propertymilton t. | Overall Experience
When I take the unit and went to see , was glasses probably from picture frame from previous renter but the Uhall staff was there and they cleanedEduin A. | Overall Experience
My experience was good no complaintsnadia m. | Overall Experience
That was a good experience. Thanks.marc j. | Overall Experience
The storage seems fine. The bed cart could have been wider without metal bar in between because the bed mattress is very thick foam and could not fit in that bed cart.Glen R. | Reservation
I had a very good experience with u haul and I would recommend my friends and family the staff was very helpful and friendly thanks if I need a storage I would definitely come back thanks again.SORAYA S. | Overall Experience
Corey and his team are amazing! They are always courteous and helpful with truck and storage unit rentals. The facility itself is spotless. I will be highly recommending this location to everyone.Michelle F. | Overall Experience
The asphalt and concrete ramps in and out of the building are severely deteriorated and not well maintained and caused my cart to tip over or eject items during loading causing them damage.jeremy r. | Overall Experience
After moving they tried to overcharge me for leaving trash behind in the building when i was specifically told to throw it out-used one of the trash cans in the building to throw out my trash.Julissa B. | Overall Experience
Had a lot of frustration when it came time to close out the storage unit. Was told things over the phone that turned out later to be untrue, including that the unit was closed when it wasn't.WILLIAM D. | Overall Experience
I don't like that I lost my money cause I wasn't sure if I can use it cause if I didn't take the spot I would have not be able to store my vehicle it's not right they should have a refund deadline.steven l. | Overall Experience
Everything was great but there was only one person working when I arrived. I stood in line for almost an hour. The person who was at the front desk was courteous and respectful. Would have staffed upMICHAEL C. | Overall Experience
We rented trucks for two moving dats and took advantage of free storage for 4 weeks. This is an excellent facility and everyone is very friendly. We will rent there again.Lori S. | Overall Experience
No issue, suited my needs just fine. Easy, convenient, secure access.Marc R. | Overall Experience
Would use them againFrancis P. | Overall Experience
Some of the staff members, are very rude, bad attitudes wend a information is requested, I definitely recommend the uhaul of Cumberland. Great peopleJORGE G. | Overall Experience
Was a life saver. My sister passed away last year and getting her stuff out of her apt. was difficult. Much of it was stored at U-Haul so that took that off my mind. Thanks.Robert o. | Overall Experience
everything was as promised. Manager was professional and informative. I stored my motorcycle there and I felt it was secure ..I was able to take out bike whenever I wanted it worked for meRichard J. | Overall Experience
I happy with the serviceeufemio a. | Overall Experience
Main downside is that the staff barely acknowledge you unless you acknowledge them.JOELLE D. | Overall Experience
Refused to refund my money when i moved out information given was misleading was very upset worker not very helpful. Manager couldnt even help out terrible costumer serviceAnaisa L. | Overall Experience
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