Customer Reviews for U-Haul Moving & Storage of Riverside

3,321 reviews

4565 Linden Ave   Dayton, OH 45432
(@ Spinning Rd)

(937) 258-8112

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(937) 258-8112

4565 Linden Ave
Dayton, OH 45432
(@ Spinning Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Carrie A. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Barbara G. 
Rating:
4.0

Customer did not leave a comment.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Gary I. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

MARY I. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

The sales associate was friendly informative and pleasant to do business with. I will be back in the future.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

Tammie S. 
Rating:
5.0

Great job! Quick!

BRAD W. 
Rating:
5.0

Truck had a check engine light on but did run and I was able to use it. People were nice and helpfull.

Denver J. 
Rating:
3.0

I was quoted an amount for my trip and paid almost $40 more. I wish that overages would have been explained better.

Sabrina C. 
Rating:
4.0

Customer did not leave a comment.

Emily J. 
Rating:
5.0

Customer did not leave a comment.

Annabeth A. 
Rating:
5.0

Great service from people and equipment, just like it ought to be. My go to truck rental in Dayton, Oh.

Timothy E. 
Rating:
2.0

The trailer I reserved wasn't available, so they asked if I wanted a free upgrade, and I agreed. When I went to get it, it was SMALLER than the one I reserved! Then the one they had that was bigger didn't have the ramp that I requested. I ended up taking it and using some wood for a ramp. I feel they owe me $50 for not having the promised trailer.

John T. 
Rating:
5.0

Make sure mileage on vehicles are Accurate so customer not over charged!!!

lavona S. 
Rating:
5.0

Polite staff, clean truck, convenient location! Would use again!

Nathan H. 
Rating:
5.0

Great service.

CHRISTOPHER R. 
Rating:
4.0

Make it easier to use the online pickup system. It's easy for some people but could be difficult for others

Andrea M. 
Rating:
5.0

Excellent service

Rafael H. 
Rating:
5.0

Customer did not leave a comment.

Benjamin K. 
Rating:
3.0

Box truck road really roughly and got bounced all over think the suspension needs worked on i put gas in it gauge didnt even move and was charged for that idk just bad experience in my eyes will be going to a different location next time cause it shouldnt of ran me 150 dollars thats just crazy now my bank account is overdrafted

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Kirk M. 
Rating:
5.0

Customer did not leave a comment.

Kirk M. 
Rating:
5.0

Customer did not leave a comment.

Lisa S.  |  Overall Experience 
Rating:
5.0

The enclosed trailer I rented was dirty inside. the roll up door was hard to roll up and down. The latch had to be manipulated to lock. There were several lights not working .

Henry M. 
Rating:
4.0

Customer did not leave a comment.

max P. 
Rating:
4.0

Customer did not leave a comment.

Brandee J. 
Rating:
5.0

Customer did not leave a comment.

Shekinah G. 
Rating:
2.0

Employees simply don't give a damn anymore. I waited in line 10 mins listening to employee talk to someone about riding motorcycles in NM. then was told my truck hadn't been turned in on time and just wait. It was almost 2 hrs late yet I was expected to return the next day 22 hrs later.

Dale S. 
Rating:
3.0

The equipment didn't have window washer fluid in it. I asked about detailed maintenance due the long trip. Stephanie did offer me additional miles and days. Once again my reservation was improperly handled. I had to travel an additional ten miles to pick-up the truck. The first location didn't have what was promised, 26' truck. This happens more often than not. Very unprofessional. This move was absolutely horrible.

Belinda B. 
Rating:
4.0

Right tie down for tire strap too short. Trailer small for my vehicle.

Bob B. 
Rating:
5.0

I got in there and got everything done in minutes. The guy behind the counter knew what he was doing.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

NEIL C. 
Rating:
5.0

Nada, su servicio es excelente

Rafael H. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN R. 
Rating:
2.0

My final bill was significantly larger than the estimate I signed and I drove LESS than expected. I sent an inquiry to the email address that said it was for issues with my bill.

justin B. 
Rating:
5.0

Customer did not leave a comment.

Shirley M. 
Rating:
5.0

Customer did not leave a comment.

Sri S. 
Rating:
5.0

The staff at my Linden Ave, Riverside, U-Haul have always been helpful and courteous every visit ~ even when they're slammed at the beginning of the month. Kudos to the Crew at my U-Haul, Linden location. ✨ ✨ ✨ ✨ ✨

Rebecca R. 
Rating:
5.0

It took much longer than expected to have our u-boxes picked up after we emptied them. Apparently the forklift broke down? On three different days we were told that they were going to be picked up but the driver never showed up. They were eventually picked up but only after a full week of sitting empty in our driveway.

BRIGHAM F. 
Rating:
3.0

Customer did not leave a comment.

Troy M. 
Rating:
3.0

I booked the trailer and was confirmed at the Huber heights OH location. When I showed up there they told me the reservation had been moved to Dayton OH. I never got a call or email to say the pick up location had changed. When I did pick up the trailer, the latch to close the door was broken off. I didn't know until I got it to where I was loading it. I was able to strap the door down to make it work. The staff in hand were very friendly and helpful but whoever cleared the trailer for use did not do their job well enough

Andrew E. 
Rating:
5.0

Excellent service

Rafael H. 
Rating:
3.0

I had reserved a truck at the UHaul place right across the highway. Dorothy Lane, from where I live but then the day before the pick up you said you ran out of trucks at DL and I would have to pick up on Linden! Why would you give away a truck when I reserved it!

carmen T. 
Rating:
1.0

The last two rentals in a row I was charged for gas. The first time I was told the tank was fuller than it was. The most recent time I refilled it to the proper amount and was still charged for gas. Additionally, the last time, the truck was smoking like it was on fire and the facility told me to drive it to the location to return it. I would like reimbursed for the gas from the last two rentals. I would also like a $100 credit for having to cut my work short dur to a smoking vehicle.

matthew G. 
Rating:
3.0

I have a mixed answer. The employees at the location were very professional and were fantastic. No problems at all. Upon pickup everything was impressively clean and in great condition. The problems were upon dropoff when the location was closed. A person was there acting like they worked there (cleaning the parking lot with a water hose) and approached my daughter and her fiancee offering ways to make lots of money per night. Then as they were trying to get the heck away from him he tried to get a viscous dog out of his car. It seemed VERY MUCH like human sex trafficking situation as my daughter is in early 20's. I did tell the location the next morning once open and they were very nice on the phone and promised to check the security cameras and call the police. So the employees are great, but the location is looking to not be as safe as I thought.

Robin H. 
Rating:
3.0

Larry Lang was a great help and explained all options well and went over and above to help me out. He is an asset to U-Haul!

eric D. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

AZIMZHON U. 
Rating:
4.0

Customer did not leave a comment.

Adam D. 
Rating:
4.0

Customer did not leave a comment.

Adam D. 
Rating:
5.0

Customer did not leave a comment.

Judy or Don H. 
Rating:
5.0

Friendly staff great experience.

Ebony K. 
Rating:
3.0

I was quite surprised when I arrived at the pick up location specified of my contract, they told me the equipment is not there, but 3 miles distant. As I had ridden my bicycle to t to he pickup on my lunch break, I suffered repercussions at work when I was delayed by the different pickup location.

Robert W. 
Rating:
3.0

Customer did not leave a comment.

kelsey K. 
Rating:
5.0

Customer did not leave a comment.

Carmel M. 
Rating:
4.0

Great experience UHaul!

Keith C. 
Rating:
5.0

No issues.

Pete J. 
Rating:
3.0

Better training for customer service people

Steve B. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Brad K. 
Rating:
5.0

Customer did not leave a comment.

jeff B. 
Rating:
5.0

Customer did not leave a comment.

Martha L. 
Rating:
3.0

Customer did not leave a comment.

Daniel H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lakeisha D. 
Rating:
3.0

Customer did not leave a comment.

tony W. 
Rating:
1.0

U-Haul did a horrible job on the moving help portion of my rental. I am very disappointed with my response from U-Haul and will never rent from you again.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Kristopher K. 
Rating:
5.0

Customer did not leave a comment.

Tara M. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

The Ohio staff were very professional and courteous. Moreover they readily compensated me, by not charging me for being 18 miles over my allotted contract-mileage, after I related to them how I felt about the ridiculous events at the main Gainesville, FL UHAUL-pickup location.

Karsten S. 
Rating:
5.0

Customer did not leave a comment.

Craig H. 
Rating:
4.0

The original pick-up location was not made clear. We arrived at the Salem Ave. store and were told to go to the E. Third St. store. As we started to leave the parking lot an employee ran out and told us that the trailer would be at the Linden Ave. store. Thankfully he caught us before we got out of the parking lot. The rest of the experience was fine.

Gale F. 
Rating:
4.0

Customer did not leave a comment.

benjamin S. 
Rating:
4.0

Quick, simple and friendly.

Matt D. 
Rating:
4.0

Customer did not leave a comment.

edna w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Victor B. 
Rating:
5.0

My favorite UHaul! Always courteous and professional. Hardly ever a line. They have everything one would need. Great staff and great location

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

Aris C. 
Rating:
5.0

They were very good at their job!!

martin C. 
Rating:
4.0

Everyone was friendly and helpful!

Willard T. 
Rating:
5.0

Customer did not leave a comment.

Pascal G. 
Rating:
5.0

We needed to fasten special rails to mount bicycles into the trailer to travel 1000+ miles with $$$ bikes. The agent made sure that we had the proper equipment, even let us test a new design before pick-up to insure everything worked. Very pleased with staff and service.

SEAN B. 
Rating:
4.0

I wasn't told the fuel level was at 7/8, didn't notice it until on my way. I've always assumed the trucks needed to be returned with a full tank- so that caused a little unnecessary stress. But was very pleased with the truck- was low mileage and in excellent condition.

Kevin B. 
Rating:
1.0

I was told that I could drop off the truck at a UHaul closer to my new home and I was misinformed. Then I got charged for gas and they didn't even fill the truck up. We will never use this location again! And by the way, stupidest place ever to put the damn lockbox for the keys!

Michael P. 
Rating:
3.0

Customer did not leave a comment.

Nathaniel W. 
Rating:
5.0

Customer did not leave a comment.

Joylynn B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
2.0

The clerk was not engaged. She sat in a chair and appeared to be more interested in her cell phone than focusing on the task at hand. I've rented many trailers and it's never taken as long to return one.

Elizabeth L. 
Rating:
4.0

Customer did not leave a comment.

Jackie S. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Specify where to drop the key. Was not a drop box like in the picture

Kylie F. 
Rating:
4.0

tire pressure was very low and i had to fill it up. The trailer should have been checked over

RANDY G. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
5.0

great customer service. I forget the name of the person who helped me, but when I returned the van, he came out immediately and was very polite and helped me close out my rental. much appreciated!

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Kathy W. 
Rating:
3.0

This was 2nd rental in a few weeks time 1st front was bad gas mileage stunk, this time truck was left with no fuel, fuel light was on, A/C didn't work and still got bad gas mileag,employees were very good, even if rate was discounted I don't think I'll rent from y'all again

Michael B. 
Rating:
4.0

Had to wait almost 15 minutes before anyone processed the return. That seemed slow to me.

Alan C. 
Rating:
5.0

I was always satisfied with your service and facility. I'm 81 years old and just had to downsize.

William H.  |  Overall Experience 
Rating:
3.0

Entrance code to storage area frequently was dysfunctional

dan s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Britten G.  |  First Impressions 
Rating:
5.0

So lucky to have this Linden Ave property running like a wobbly top thru weather and stress and often demanding circumstances.

dan s.  |  First Impressions 
Rating:
5.0

I like that the round locks that the customer used to have to buy they are already inside the storage unit

Tiffany B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kassie s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James J.  |  Online Move In 
Rating:
5.0

Very clean!

David H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie R.  |  Overall Experience 
Rating:
5.0

the prices are getting too high..i 1st started storage there it cost 43 dollars a month when i checked out this last time my rental cost 83 with insurance..too much

Edward F.  |  Overall Experience 
Rating:
5.0

Thank you for all you do 🙏

Sondra I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard H.  |  First Impressions 
Rating:
5.0

Great storage unit, they just didn’t have the size I needed. They found me another one nearby though and were extremely helpful!

KAJE'ZA H.  |  First Impressions 
Rating:
5.0

I had an amazing experience here! The owner was very nice and extremely helpful! I would highly recommend.

KAJE'ZA H.  |  Overall Experience 
Rating:
5.0

The manager and staff have always been very helpful even when a billing cycle was interrupted due to my own oversight.

ROBERT W.  |  Overall Experience 
Rating:
1.0

My account was hacked. Said I had moved out of the unit but I didn't I had to come to the office to get it straightened.I asked the clerk to consider a month's free rent for the trouble,gas had to pay for a ride, and the overall hassle of making a new account, etc. She called the manager and he said to me that he was going to honor free rent...he lied.

Phyllis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick H.  |  Overall Experience 
Rating:
5.0

The staff was friendly, efficient and knowledgeable both and check in and check out. We were very happy with our experience.

Brad P.  |  Overall Experience 
Rating:
3.0

The restrooms were dirty and no toilet paper and paper towels. I had two units and one of my units didn’t have a payment method attached, so I got charged a late fee. Then, it took me driving their after two weeks of moving out of my units to close my accounts so I wouldn’t get charged for another month.

Mallory D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tina T.  |  Online Move In 
Rating:
5.0

Very pleasant staff. When there was a change in plans, everything was handled in a professional manner. I would rent from here again.

Mallory D.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Tim F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

danielle J.  |  First Impressions 
Rating:
5.0

The young lady that checked me in was friendly, knowledgeable and efficient. I didn't get her name but she is an asset to your organization. I'm sure you can get it from my information. She deserves a pat on the back. She represents you well.

Brad P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan S.  |  Overall Experience 
Rating:
5.0

they made me feel safe

Angela B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve S.  |  Overall Experience 
Rating:
3.0

In the beginning we were extremely happy with the facility. We had no problem when our rate was raised from 54.99 to 59.99. We were annoyed at the immediate almost unstable $5 increase to 64.99. When the rate eventually increased to 79.99 for a 5x10x10 we were very dissatisfied. we were told the increase was not to keep people like us out, but to keep the riff faff out.

andrew m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronna P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard R.  |  Overall Experience 
Rating:
1.0

I’ve been calling the 800 number and local for 2 weeks now trying to connect my linden ave rental to my online account. The lady on the 800 # didn’t know how and no one answers the phone at the store.. so how am I supposed to pay my bill ??? This is ridiculous

Kristina V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JEFF M.  |  Overall Experience 
Rating:
3.0

We were there on Thursday July 2 to check and see about placing a few of our boxes.. We were "yelled" at since it was already after 6 pm and we had not done "all the paperwork" yet. The store was open until 7. We had reserved the unit for Thursday, July 2. Since the unit had also "not been cleaned," we agreed to come back on Friday July 3. When we arrived the next morning, the unit had STILL not been swept and mopped. So the unit was WET when it was turned over to us. Cardboard and wet floors do not make a good mix. Our time was wasted waiting for the unit to be cleaned and the floor to dry so we could place our boxes in the unit. The unit should have been cleaned in a timely manner, maybe Wednesday? Thursday morning?

Jeffrey L.  |  First Impressions 
Rating:
5.0

Great location, price, cleanliness and service,

Wesley A.  |  Online Move In 
Rating:
5.0

Extremely friendly and helpful.

JACKIE U.  |  First Impressions 
Rating:
5.0

Thanks everything is great!

Nancy D.  |  Overall Experience 
Rating:
3.0

I didn’t appreciate UHaul raising the rates without giving me a notice, and time to decide if I accepted it. Also didn’t appreciate the no pro rate time. If I don’t use an entire month I shouldn’t be charged for it. I’ll never use UHaul for anything else ever again. You Lost a customer for life. I also will not recommend you to anyone.

Randy C.  |  Overall Experience 
Rating:
5.0

I was very impressed with the staff. And the cleanliness of the units.

Rhonda S.  |  Overall Experience 
Rating:
5.0

very nice

Angela B.  |  First Impressions 
Rating:
4.0

My only concern was the broken glass pieces in parking lot. Maybe check and sweep parking lot.

Karin M.  |  Overall Experience 
Rating:
5.0

I have always been very satisfied with your services.

Rhonda S.  |  Overall Experience 
Rating:
4.0

Only one parking space has really easy access to the storage space. Could be two, or maybe three, if one was for a van without a frailer.

Ben B.  |  Overall Experience 
Rating:
5.0

Great customer service 👍.

Rhonda S.  |  First Impressions 
Rating:
5.0

I have always been satisfied with your services.

Rhonda S.  |  First Impressions 
Rating:
5.0

Scott Ross was extremely helpful in the process of getting the needed storage space.

Lori R.  |  First Impressions 
Rating:
5.0

I turned in a locker. I thought i should of got an return..my payment was not up till the end of the month..thsnk you

Kim H.  |  Overall Experience 
Rating:
5.0

Sarah H was excellent!

Janet N.  |  First Impressions 
Rating:
5.0

Very clean and easy to access. Moving carts always available

Osir O.  |  Overall Experience 
Rating:
5.0

Staff was always very helpful and friendly. Especially the young lady! (I can't remember her name).

Casey C.  |  Overall Experience 
Rating:
4.0

Thanks

thomas g.  |  Overall Experience 
Rating:
5.0

The man that helped me was extremely professional and courteous. He did his job well and still kept it friendly.

Holly S.  |  First Impressions 
Rating:
5.0

Staff was great! Professional, friendly and informative! They deserve a team award!

Raelynn B.  |  Overall Experience 
Rating:
5.0

Great experience! Staff was extremely helpful and very pleasant to deal with.

Jim P.  |  First Impressions 
Rating:
5.0

The loading/unloading vehicle lane facilitated easier transition of our belongings. It was especially useful on a misty morning. We also appreciated that carts that were provided.

Michael H.  |  Overall Experience 
Rating:
5.0

Always get what we request and good customer service.

Linda K.  |  Reservation 
Rating:
5.0

The facility is clean, well lit and climate controlled, and alarmed. Very good for the money.

charles h.  |  Overall Experience 
Rating:
5.0

..

Lisa H.  |  Overall Experience 
Rating:
5.0

WONDERFUL SERVICE!!

Dave h.  |  Overall Experience 
Rating:
4.0

Facilities are climate controlled and convenient.

Michelle P.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top