Customer Reviews for U-Haul Moving & Storage of Salem

6,109 reviews

43 Jefferson Ave   Salem, MA 01970
(Limited customer parking available)

(978) 744-6030

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(978) 744-6030

43 Jefferson Ave
Salem, MA 01970
(Limited customer parking available)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Truck needed washed but service was great.

andrea P. 
Rating:
5.0

I watched the guy today handle multiple customers, a long line, and do it well. This was after I had of been one of his first customers almost got in a fight with them. The customer was completely unreasonable and your employee did a fine job. I'm sure people don't wait to post a negative review, after all, if you were in a U-Haul you're not really having a good day. So I thought I would take the time to post a positive review about your excellent employee, may have been the manager , at the Jefferson Avenue U-Haul in Salem. I've rented multiple times and every time it's a pleasure.

Christian T. 
Rating:
5.0

Customer did not leave a comment.

Carl G. 
Rating:
3.0

We stayed in our truck in the drop off line for 10 minutes, two employees saw us and nobody thought to let us know we could just leave our keys in the car. Would've been nice for them to mention it before we had to ask.

Mehdi K. 
Rating:
5.0

Excellent service Luis and Jayme were great. Efficient, helpful, knowledgeable and friendly. They got me in and out of the office quickly. Move from Boston to another location in Boston was so easy. My wife had a great idea because she was so pleased with Jayne and Louis. We will rent from U-Haul and avoid high delivery fees all the time. Just bought sofa at Costco and had it delivered cost $1699. With U-Haul I could pick up the same sofa in Danvers Ma for $1299. $50 or so to U-Haul. and saved $350. The people in Salem are great. See you soon. By the way I have never written a review. l

Arthur M. 
Rating:
5.0

Very good experience. Had to move reservation out due to personal issues and was easy to do. Only negative was my email from mass registry if motor vehicles was not acceptable as proof my license was renewed so we had to wait for another person to get their license.

Craig C. 
Rating:
4.0

Customer did not leave a comment.

GEOFFREY O. 
Rating:
3.0

I only like Bianca and Raul but not Anthony. Anthony is a manager but want to tell me that the guy that does the hitches come in around 8:30 am because he has 5 kids that he has to drop off at school. I do not give a FUCK Anthony, he signed up for the job and need to be there on time

Milissa W. 
Rating:
2.0

Just rented a van for one hour and drove 6 miles total. I was just charged to fill the tank, even though they said it was full when I rented. Manager wouldn't budge and blamed me. Bad customer service preying on the fact that most drivers are in a rush and want to get going. Very dishonest and arrogant manager.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Staff is friendly, helpful and thorough

Xavier V. 
Rating:
3.0

I was charged for a one-way rental when all I wanted was for a local rental (picking up and returning it to the same location several hours later). Also, the staff is not very customer service oriented.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
4.0

Customer did not leave a comment.

Susan D. 
Rating:
4.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

The staff was so very helpful. They were amazing!!!!

David O. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Not much it runs pretty smooth

Darrin S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan T. 
Rating:
5.0

Customer did not leave a comment.

Alysse H. 
Rating:
5.0

Your Salem, MA. team should be the benchmark for customer service and customer experience across your footprint. Great team. Mike M.

Michael M. 
Rating:
1.0

During pickup, the Manager was rude and seemed annoyed to be interacting with me. When I dropped off, the guy who helped me was nice but told me I was “all set” once he got the trailer off the car. Turns out you need to do checkout on your phone - but I never got a text and no one told me that. I ended up having to call uhaul customer service because I never got a return confirmation and spend 30 minutes trying to get the return resolved on my account. They also charged a $5 “Safe Trip Fee” (20% of the total rental fee) that was not on the original quote, after also charging insurance. Overall, very poor experience that did not feel customer-focused from beginning to end.

Jonathan D. 
Rating:
5.0

Store manager was very helpful.

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN A. 
Rating:
5.0

Customer did not leave a comment.

Kathleen C. 
Rating:
5.0

As expected

Brendan C. 
Rating:
5.0

They were very empathetic and shocked at the way the trailer was un safely connected along with it was released with the lights not working which this could have caused an accident and it indangerd our safety.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Besim J. 
Rating:
5.0

The employees there were very polite and helpful. Excellent experience.

eric F. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
3.0

Short staffed, rude employee on a personal call the entire time he was checking me in, and when I told him he needed to add me as a secondary driver his response was "I don't know how to do that." We have used this location before, but will not be using it again.

Cameron B. 
Rating:
5.0

Customer service was great. Nothing I can say to improve. Everything was quick and smooth.

CHERYL F. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
5.0

Customer did not leave a comment.

Josh A. 
Rating:
5.0

Excellent Service

Jorge G. 
Rating:
5.0

Always friendly and accommodating

Tammy G. 
Rating:
2.0

Anthony was extremely helpful. Very knowledgeable, courteous, pleasant and highly professional. You are fortunate in these challenging times to have such great people providing excellent customer service.

Bill G. 
Rating:
4.0

Customer did not leave a comment.

paul S. 
Rating:
3.0

Truck was clean.

James J. 
Rating:
5.0

Customer did not leave a comment.

Christine W. 
Rating:
5.0

Amazing experience. I would highly recommend using this location.

Jonathan O. 
Rating:
4.0

Customer did not leave a comment.

MANUEL M. 
Rating:
5.0

Very satisfied the clerks were knowledgeable Pleasant and polite

Judith B. 
Rating:
5.0

Customer did not leave a comment.

Hector C. 
Rating:
5.0

Customer did not leave a comment.

donny K. 
Rating:
5.0

Great experience as usual. Thanks

FRANK C. 
Rating:
1.0

Both general managers had negative attitudes and were acted bothered to assist.

John W. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Thanks

Dennis C. 
Rating:
5.0

Employees were very professional, efficient, and courteous.

BARBARA R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
1.0

I'm drive 11 miles and I put 1 galón gas when I return the truck and the gay to me I have to put more gas and I got back and put 10 more dollars gas

JUAN D. 
Rating:
5.0

Thank you!

Dianne M. 
Rating:
5.0

i used you guys very often lately, and was very good experience

MOZANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Suzanne V. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
3.0

Customer service with a smile.

Josue M. 
Rating:
5.0

Customer did not leave a comment.

Alexa B. 
Rating:
4.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Place is a great, keep it up. App made two appointments tho.

Jeff P. 
Rating:
3.0

Customer did not leave a comment.

kenneth D. 
Rating:
5.0

Customer did not leave a comment.

michial B. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

The office people (Assistant Manager and Manager — Luis and Anthony, respectively) were committed to customer's support and satisfaction. Common courtesy goes a long way and my experience was very good with this UHaul location.

Graysen M. 
Rating:
5.0

Luis, Anthony and Brianna were very nice and they were interested in safety and customer

Graysen O. 
Rating:
5.0

Great work thanks

Dennis C. 
Rating:
4.0

Very efficient!

Michael T. 
Rating:
5.0

The UHaul staff at the Salem location was professional and supportive in all aspects of my trailer rental. The Salem location is my go to place on the north shore due there availability of trucks/tralers and reliability of processing rentals. kind regards, James Krieger 978-857-0568

James K. 
Rating:
4.0

My truck had SEVERE UNEVEN BREAKWARE. I felt the front end of the truck shake each time I applied brake pressure to slow from a high rate of speed of 65 mph. This shouldn't happen when a truck has mileage of only 6500.

Peter K. 
Rating:
4.0

Anthony was incredibly helpful and informative, very friendly!

DANA W. 
Rating:
5.0

The manager and staff worked as a team to provide me with everything I needed in a timely fashion. Excellent service. Thanks Frank

FRANK C. 
Rating:
4.0

It seems like each time I am there to rent there is only one person who is working… takes a long time to check out… other than that it is a better location to rent a truck than other uhaul locations I've been to.

Brian O. 
Rating:
4.0

Have my rental ready and available when I reserved it.

Andrea B. 
Rating:
5.0

Not a thing. Y'all were awesome. Thanks!

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

MADELINE S. 
Rating:
5.0

Thanks for the quick friendly service!

Shawn L. 
Rating:
5.0

They're very helpful, thank you

Ashwag N. 
Rating:
5.0

Everyone I met was friendly and professional. I registered online to reserve a truck. I filled all the information including my debit card and then the screen just went blank. I called the rental place and was told they had the information, but why did the screen just blank out?

John D. 
Rating:
3.0

Once again I have not received an invoice!! This is a pattern now!!!

DAVID H. 
Rating:
5.0

Quick, efficient and friendly personnel. Experience was great!

Pamella L. 
Rating:
3.0

I think this uhaul location needs more employees. The bathroom was very clean.

Daniel G. 
Rating:
5.0

Quick and well organized

Linda J. 
Rating:
3.0

I was 3 hours late and got charged for a full extra day plus insurance. Should be prorated.

kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Lauren F. 
Rating:
5.0

Customer did not leave a comment.

Stephen V. 
Rating:
5.0

I have been using this location for 13 years now and would not choose another U-Haul to rent a vehicle.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Pilip Y. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

The employees were wonderful at this location. Nice, greeted me with a smile. Very helpful.

Alicia P. 
Rating:
5.0

More help.

Paul P. 
Rating:
5.0

Thank you guys.

Pablo C. 
Rating:
1.0

Customer did not leave a comment.

danielle M. 
Rating:
4.0

Please do not send me a review when you didn't even send me a copy of the transaction!

DAVID H. 
Rating:
5.0

Salem location rocks

Laura I. 
Rating:
5.0

great bunch of guys, there will take care of yoou

gino P. 
Rating:
4.0

Customer did not leave a comment.

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

Patricia A. 
Rating:
3.0

The two no’s were because sometimes it was easy sometimes not sometimes clean sometimes not

RICK W.  |  Overall Experience 
Rating:
5.0

The staff were nice and went out of their way to help us, they should definitely get a raise.

caleb y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria C.  |  Overall Experience 
Rating:
5.0

N/A

MARIA C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emran K.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and accommodating when I needed it most. I wasn’t even aware of the storage facility on site until they told me, things worked out well because of the staff, Thanks guys much appreciated

Tammy g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michele F.  |  First Impressions 
Rating:
5.0

Danver Mass one staff was very rude unprofessional refused to attached my car to. Uhaul truck, he's Cambodian but 2 ladies helped on 6/29

CHRISTINE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Lexi G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Celia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destiny D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celia M.  |  First Impressions 
Rating:
1.0

Renting this storage unit from Uhaul has been among the worst decisions I have made. It was nothing but a huge pain to deal with from beginning to end

Jared D.  |  Overall Experience 
Rating:
3.0

My problem was with the sales rep on the phone. She didn't realize that the storage box on the second level had access only by a stairs/ladder. It was very difficult to get into, pipes in the ceiling and a difficult angle. I wouldn't have been able to manage if my son didn't tag along last minute. The employees at Salem where very nice and understanding. Ann

Ann D.  |  Overall Experience 
Rating:
5.0

Staff did not have internet. Staff were kind and professional. Maybe a time for a an upgrade in internet. Staff were doing their best trying to help everyone, but there should be reliable internet.

Brian R.  |  First Impressions 
Rating:
5.0

The general manager at the Salem, MA location was EXCELLENT and should commended for how he handled the store as it was getting absolutely SLAMMED with customers while he only had one other employee to help him. You all need to give Mr. Chery a raise and get him more staff.

NATHANIEL G.  |  First Impressions 
Rating:
4.0

My storage unit looks like it might be the runt of the litter, but it gets the job done. The storage unit door does not have the U-Haul logo and painted number as the rest of them do, so it seemed like maybe I got the trash pick. This unit was the last one of its size and fits all of our storage needs, so we make it work.

Miles A.  |  First Impressions 
Rating:
5.0

The young man that helped me rent the unit was very helpful. I can't believe I forgot his name, but he was great!

Micheal M.  |  First Impressions 
Rating:
4.0

I had a storage unit there for almost a year and during that time the staff was always helpful and courteous.

virginia s.  |  Overall Experience 
Rating:
5.0

Thank you

ximora g.  |  Overall Experience 
Rating:
5.0

Kyle Mills is THE BEST!!! He takes the time to make sure that “All is Well”.

Anthony R.  |  Overall Experience 
Rating:
4.0

Overall, really good.

emran k.  |  Overall Experience 
Rating:
5.0

Very professional, efficient service provided as usual. Keep up the great work! Carlos Koczela

Carlos K.  |  First Impressions 
Rating:
5.0

Manager and staff courteous and professional

james t.  |  Overall Experience 
Rating:
5.0

the manager on duty was amazing, helped with our storage unit, checked us in and made the last part of my move from NYC seemless.

Marc S.  |  Reservation 
Rating:
3.0

The lock on the main access door was broken and this was pointed out by staff to us, so it was not at all secure

candice s.  |  Overall Experience 
Rating:
2.0

I was not told that my u-boxes would go to 3 different hubs before it got to me 2 days later. After guarantee delivery of Sept 27

Denise C.  |  Overall Experience 
Rating:
5.0

Kyle, the executive at the Salem location, is professional and personable and someone you should probably give a promotion to before you lose him to a competitor.

todd h.  |  Reservation 
Rating:
5.0

Awesome service

Jorge P.  |  Overall Experience 
Rating:
5.0

the girl working was very good

Mike T.  |  Reservation 
Rating:
5.0

Staff was excellant.

PAT A.  |  Reservation 
Rating:
4.0

I need Scott, the district manager to call me

Steven D.  |  Reservation 
Rating:
1.0

Thank you for booking me a pick up truck when you knew I had to pull 2 uboxes. Got to the Natick location and they didn’t have 15’ trucks like I needed. Had to wait hours for one to show up

CHRISTIAN F.  |  Overall Experience 
Rating:
5.0

Would use this facility again if I needed storage space.

Joseph M.  |  Overall Experience 
No reviews have been submitted for this location.

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