Customer Reviews for U-Haul Moving & Storage of South Asheville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of South Asheville

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richard H. on

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David M. on

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PHILIP A. on

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The equipment was available as promised and the rep was very helpful.

Rena M. on

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Clay R. on

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Overall nothing really.

Karen H. on

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Johnathan B. on

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Charged for unnecessary mobile check in when phone had issues then wouldn’t issue a refund. Charged for a $20+ sweeping fee for a little bit of mud in the back of truck. Greedy overcharging uhaul location.

David P. on

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Edward D. on

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My driver, Kerry was very responsive, helpful, and flexible in the delivery and pickup of my boxes.

Megan A. on

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Paula S. on

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Best location ever!!! The staff always goes above and beyond to make my moving experience less stressful. The store has great options for supplies and there is always plenty of donated boxes on hand. The manager Rona is outstanding!!!

Bradley B. on

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Nancy F. on

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William W. on

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We had an A+ experience for storage and a u-haul truck rental. The General Manager and staff were very professional, friendly and helped us with everything we needed. I highly recommend this place for rental and storage needs.

Barry B. on

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Wouldn't allow me to use my debit card as a credit. First retailer I've run into in years that didn't allow this. Fortunately I had another card on me or you would have lost a sale.

Melanie F. on

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charles A. on

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Gregory L. on

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Raina, the manager, did an excellent job. She was very helpful and made sure I fully understood everything I needed to know about the rental truck and related contract obligations. She was awesome.

lynn O. on

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The UHaul location itself was helpful but we did not find out until the very last minute that they were being delivered by tractor trailer that was able to come up our mountain. This resulted in a lot of stress with timing as it was Thanksgiving weekend. Our delivery driver, Kerry, saved the situation. She delivered 2 at first, removed one after filling, and so on. She was fabulous to deal with and has wonderful customer service skills. Rena, the manager was also helpful.

Jennifer A. on

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Saundra G. on

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The people were nice and polite

DAVID M. on

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Ronald S. on

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Truck was in great condition, easy to drive and gentleman that helped us was very nice.

Paul H. on

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I felt insulted when returning the truck were charged extra for going 3 miles over the expected limit! After working hard to return the truck clean and with more fuel than we started with really made me angry. Your corporate bean counters need to give local store managers enough discretion to treat your customers with more respect.

Teresa I. on

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Had a hard time with the link

Steven A. on

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Stephen C. on

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MICHAEL B. on

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Manager Rana is fantastic

Gary G. on

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Jessica F. on

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Service was great! Very friendly and the pods arrived on the days they said they would. Thanks Uhaul!

michael S. on

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When I first arrived, there was no one at the desk or even in the rather large office. Went walking around the lot looking for someone, was told to go back to the office and they would help me. When I went back, there was a woman helping another customer, she had been out on the lot helping him when I first arrived. Took a while for them to be done. She was very helpful when she did get to me, but there really should be 2 people there at a minimum. Maybe there normally are, but if not you should improve the staffing. To repeat, the woman was very helpful, she did a great job given she was alone, this is not her fault. You should give her help.

jason S. on

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Working with Rana was great. Thank you.

RONNI D. on

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JEFFREY C. on

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Awful rental truck. Will have to use another truck rental company.

Ted C. on

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I enjoyed my experience here. So much is done online that all I had to do was pick up and drop off. Very quick and simple. I got the 26 foot truck. It fit everything well, and I had a decent experience overall with it. About panicked with the clock in the dash being wrong, but that only lasted a moment. This is the biggest vehicle I have ever driven. It was a bit daunting. But I took my time and was careful, and it all went well. Still not sort ergonomic. But better than the smaller truck i rented before.

dennis H. on

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Excellent customer service and was able to extend the rental van easy for a few extra days to move! Well please and we'll certainly rent again soon. Thank you

Sylvester B. on

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My favorite location to use A+++ as always

Nichole F. on

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This is a review of my ubox experience. I had trouble with the structure of the customer service experience. When calling uhaul it took multiple transitions to a different area which included sitting on hold only to be told I wasn’t talking to the right department. Every person I communicated with was nice and appropriate and did everything they could to help, but there should be an option to connect to ubox services when calling the main customer service line. Also when attempting to schedule retrieving my ubox by calling customer service I went through multiple hold episodes and finally was able to talk to someone who set up a reservation to retrieve the box at the store where it had been stored. I then arrived at the store to find that the box had not been retrieved and the store had no knowledge of the reservation. I then waited an hour for them to get the box out of a warehouse. Again all of the personnel were polite and helpful but the system is cumbersome and inefficient. I’m likely to avoid using the service in the future.

Jody C. on

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David K. on

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Donna P. on

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Laura S. on

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elliot b. on

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I was misinformed on how to "check out" of my storage unit and was charged for an extra month AND late fee. When I informed MGMT I had moved out they

Christopher P. on

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Karen L. on

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Your representative, Rana, has misrepresented the circumstances for the boxes to be delivered a day late, and has refused to honor the $50 late fee for the boxes being delivered a day late in North Carolina.

Margo F. on

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Leslie B. on

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Nothing

Joel N. on

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Could not have been a better experience.

Scott G. on

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Tony N. on

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Kathryn S. on

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Norman S. on

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Mary S. on

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General manager at this location has very poo=customer service e skills. In the 30 plus years that I have used this Company i have NEVER had to provide extreme amount of information just to rent a vehicle. I waited in line for over an hour just to have the process take another 30 minutes to complete process THIs will not happen again I will never use this location again. I called corporate office e and voiced my complaint t.

Barry W. on

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Marion F. on

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Best customer service ever!! Andrea is an amazing asset to your team. Will use this location everytime I need a uhaul!!

mark B. on

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Christopher P. on

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Tyndall D. on

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george D. on

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Nothing at this time.

James M. on

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Donald B. on

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The manager was very helpful even though the store was very busy on my visits. I thought she did an exceptional job of handling things and getting me set up. I will be back again.

Erik O. on

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Your team made me produce a residential lease agreement and a contact person to rent the truck because I had an out of state drivers license. Nothing on your website said I needed to do that when I made the reservation. I walk in to the store at 9am to pick up my rental and I get these requests? Why in the world do you need an additional contact and a lease? I felt the process was abusive and an invasion of my privacy. I will never use UHaul again.

RITA H. on

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MONICA M. on

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Everyone was friendly and helpful

Michael F. on

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Tonya M. on

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Customer service was excellent. Not sure what the girls name is though.

jc G. on

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Way too many pads. Couldn't get an answer from uhaul international division after sending several quote requests in emails . I was schocked to fi d out that there was one couldn't call them since there was no phone number.. in 2019, you must be kidding. Consequently i had to go with another carrier. Poor business.

Emily P. on

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They claimed I lost the truck and would like a refund for the inconvenience. I cannot believe the negligence. Acting as if it got stolen of THEIR property but really they couldn’t be organized enough to report it was returned.

Nancy S. on

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BRIAN S. on

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U-Haul National reservations sent me to a faraway inconvenient location when they were much closer locations to me and it cost me extra money for the mileage. I’m not happy about that.

David L. on

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The best U Haul branch in Asheville. Friendly, competent, caring and efficient. Outstanding management team.

Taylor N. on

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Super fast, effortless, and easy.

warren W. on

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Kenn G. on

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David P. on

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It was all handled very nicely!

BARRY K. on

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Christopher B. on

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Barbara R. on

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The vehicle arm rest drivers side had been used as an ashtray and never cleaned. The back was cover across the entire floor bed with a combination of sand/dried mud/dust. It had not been swept at all. There was food on the floor of the driving cabin. Common! Rediculasly poor maintenance! I called to extend by a day and was clearly told by the make agent who, by the way, knew asheville well and was from the area I was raised...that I could also choose by the hour. So, on the second day, when I knew I would be about two hours late I called. I spoke with a lady this time and she also told me I could extend by the hour. I told her I thought ut would be two hours. She said that was fine and if it was more, they wpuld adjust it. When I dropped tge vehicle off I did not know that I would need the key to start tge engine for mileage. So we dropped them in the box. I left work and came vack in the next day to adjust my time and tge agent was adament tgat Uhaul NEVER rents by the hour. She also said I should have read the small print about needing the keys. Finally, she admitted it has happened "all the time" and should be told to renters WHEN THEY RENT. She said she would order the tapes to prove two agents had told me I could rent by the hour. I eventually got a message with no information about the case. I checked my bank and had been charged for EVERYTHING, even the insurance, for an rntire extra day, while the van was sitting on your lot. REALLY POOR JOB ALL THE WAY AROUND!!!

Tammy P. on

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Martha R. on

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Eric H. on

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I rented a 8x10. Then a few hrs later I rented a van. I thought I would get one month free but I was told you have to rent the van first then the space. I did this all the same day. What up with that.

Garrett D. on

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The gentlemen that helped me at U-Haul on November 2nd from 12pm to 2:30pm was outstanding. He was very polite and respectful. I was very impressed. I will be returning and referring others to this location.

John C. on

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Made a 24/7 reservation and it was not ready for pickup. After and hour on the phone with customer service, they transferred me to another location 40 minutes away so I ended up having to pay ridiculous mileage for a rental from a different town even though I was moving to a house two blocks away. Had movers waiting on me for 2 hours! Absolutely horrible experience!

Earl S. on

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Phillip C. on

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This location was no where near where I asked to rent from. Took me almost an hour to get there. I realize someone from corporate looked on a map to see what was close. However, this was in the mountains of NC. While the location may have only been twenty miles from my desired location; that is as the crow flies. In the real world it was more like sixty miles navigating around the mountains I guess I should be glad you at least notified me of the change of location this time. My last rental I was never told of the change of location.

Michael B. on

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Having a covered section to drop off the vehicles would be better. Dropped off during a downpour and got soaked taking pictures.

Joseph W. on

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William P. on

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Joseph G. on

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Debra G. on

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Rahana and her crew have been a staple in my move cross country. With storage and uhaul for the last 4 months she has been there with every call. Thank you Rahana

Anika C. on

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Trish C. on

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Kerry was PHENOMENAL!!! This project would not have went as smooth without her help! Can't say enough good things about Kerry!!!

Justin P. on

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Stuart N. on

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Lot seemed crowded and only 1 associate willing to help at 3 pm.

Kristin V. on

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Patricia S. on

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Add some additional employees. The one working was excellent. Under staffed. Cab door molding was loose and hanging inside the truck.

Elizabeth M. on

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Nicole B. on

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Susan M. on

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Daniel E. on

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I got to my paid location, employee was 20 minutes late and no 15 foot truck. She sent us to Biltmore where wrong place . Had to drive another 20 miles to get 15 ft truck was 2 hours late to starting move. Person on receiving end did not record he received the truck so sent me 3 messages to return the truck when I had already checked it in. No not a good experience!!!!!!

James R. on

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Continue!!!

Spencer S. on

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Horrible! Said that my tail lights didn’t work.. went home to my trailer and they worked.. then had to get my stuff moved and needed a bigger bed or trailer so got a truck.. they made me do my own registration on the phone while in the store because they couldn’t do that.. then guy tells me I can not park my personal vehicle in their lot.. told me I could park in the company’s lot across the way but couldn’t promise I would not be towed. So I spent 3 hours at the store before I could do what I needed to do. The worst U-Haul place I’ve ever gotten anything at! Employees were rude as well.

John H. on

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Could not have been better.

Eleanor S. on

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Clean and safe!

John P. on

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Card key access was easy and convenient. Rana was very helpful despite being very busy.

Gayle W. on

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The worst place ever very incompetent employees and a manager who is unaware of anything .Damaged my car by leaving the emergency brake on and me not knowing it after putting it on car dolly.

jeremy r. on

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For a climate controlled facilty I had roaches and spiders all in my well maintained furniture and clothes including alot of dust . This is something I would expect a regular outside unit .

Joel B. on

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Good experience.

Aaron T. on

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I will spend the rest of my life telling people to stay away from this place!!

Pat H. on

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These two men were organized,efficient, pleasant and of good humor. i was very pleased and would surely like their help anytime Thank you.

LIDIA LILLIAN M. on

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You guys were so awesome! Thanks for all your help. I was so tired ,after driving about two thousand miles to get to Asheville, NC. Everyone helped me immensely.

Eleanor S. on

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Very helpful and courteous staff!

JEANNIE M. on

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The manager of this facility is awesome. She does a great job and gives each customer personal care even though her staff is shorthanded.

Elizabeth M. on

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My reservation was ready when I arrived and service was quick.

Morgan M. on

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Storage was not climate controlled when I requested climate control, humid in summer. The large alarms (extremely loud) go off anytime they are doing work to the building, which seems to be often.

James N. on

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I’ve used this company many times over the years and this was my best experience yet. No issues. Friendly and helpful staff

Bobby F. on

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This storage facility was fantastic. The only gripe I have, is the disorganization of my items when the facility flooded. I recommend they have a flooding protocol for future patrons if it does flood.

Jay g. on

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Facility did not point out that insurance and a lock were required. Got email indicating rent owed after we indicated we ended our rental.

clyde s. on

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the staff was very Professional and accomadating and the best manager doing an incredible job

Joanne M. on

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although I was very glad for the convenience and good service, I shopped around the area and got a much better price for the same unit

JEANNIE M. on

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Everything went well!

KRIS F. on

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The manager was rude on the phone to me, completely unprofessional and should have had her facts straight before calling me. She Failed to close out my units and sent late notices to me and my emerg

Alfonso T. on

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Rana does an excellent job, she was polite and very helpful, tried to accommodate all of our needs.

Andy G. on

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This was the worst experience of my entire yr. the staff was always extremely rude. No customer service skills whatsoever. Yesterday a worker was walking around listening to music on his headphones

Walter F. on

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Great experience.

Kate G. on

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Very nice staff, convenient location. Good experience with both the rental truck and the storage unit.

laurie f. on

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My whole Uhaul/Ubox was wonderful. No complaints. 😁

raymond o. on

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Very courteous staff, storage unit was clean, this uhaul is a great asset to to the company

anne s. on

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Thank you for caring about quality service - it’s difficult to come by these days...

Gayle W. on

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Things added on to bill even though all though my trip explaining all the problems

TYRONE F. on

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Andrea & Rana were both very helpful when I had questions about an accounting issue as I was charged for insurance yet had provided all of our homeowners insurance information when we rented the unit.

rudy h. on

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Great manager 👍

sam b. on

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She did a great job delivering my U Box.

Christine P. on

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An amazing uhaul location the staff was friendly from start to finish . Went above and beyond to help us from start to finish . We love you all and appreciate all youve done.

Maier e. on

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Among the MANY problems we had with uhaul, the largest was that AFTER uhaul had two of our loaded uboxes in their possession, we were told of the shipping fee.

Bobby F. on

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They were extremely helpful and the storage facility is exceptionally clean and handy. Was a great moving experience!

Travis B. on

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Great communication and efficient friendly service

Christine P. on

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The service people were very nice at store during our initial rental and on all calls during the use of the truck . I have always been pleased with uhaul . Never have any problems with the trucks .

Gary B. on

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great place

Timothy M. on

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Staff communicated quickly and addressed a problem with moving help service. Rana and Kerry helped make my move successful. Thank You.

Alistair D. on

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Rana and her team cannot do enough for you. Rana is thoroughly professional and extraordinarily caring. I highly recommend this facility and UHaul is very lucky to have someone like Rana.

Elisha M. on

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My overall experience with Ubox rental and storage was very disappointing and frustrating (East location). Rena did her best to help make the return process much easier.

Mark B. on

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very friendly and prompt service

raymond o. on

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Professional & courteous, I enjoyed making this reservation & check in was quick but through, I even rented a storage unit, very clean & secure

Danielle P. on

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clay s. on

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Kerry's an excellent communicator. She reached out to me multiple times to make sure I was getting the delivery when I needed it. She is smart and knows how to handle the fork truck w/ precision.

rudy h. on

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N/A

maria f. on

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Excellent service!

LAura A. on

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Easy access and friendly staff!

mary lee t. on

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Great customer service by Rana Strivelli who assisted me with unique billing instructions and account adjustments related to the 2 pods I rented. Her assistance was most appreciated.

Rocio B. on

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Staff is very helpful and friendly.

Eric H. on

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Kerry displayed excellent communication with regards to delivery and pickup of my UBox. She was extremely helpful and answered all questions with a professional attitude.

Rocio B. on

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The staff is extremely helpful.

marissa m. on

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Rana was excellent and helped us greatly. movers arrived late 8:30pm and she stayed open so the movers could pick up our uboxes . I never went to the location so I can’t answer questions 1-3

Rocio B. on

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Although I had some issues accessing my Ubox containers, the staff were very friendly and helpful. I appreciate their efforts to make things right.

kayla h. on

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Still getting the place together but the customer service makes up for any facility issues that arise.

Phil J J. on

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Delivery was on time / ahead of schedule. Driver/forklift operator was exceptionally competent, friendly and helpful. I would use U-Haul Moving in the future.

Theresa S. on

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Employees were very nice and helpful and extremely efficient. Terry was able to deliver the uboxes to a difficult location and picked them up right away. Extremely satisfied. Great employees.

Craig F. on

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No issues. What I expected.

Jean G. on

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Loved, loved, loved this move with U boxes. Driver was so nice to work with.

Katherine V. on

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All of my boxes were delivered late. I did not receive my discount for the boxes late delivery. I was not contacted by anyone to schedule the delivery. While not an option, I did not actually visit.

Aileen W. on

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I’m rating the whole company, not the Asheville facility. Rana was very helpful in the end, but the experience was very stressful because of getting one person on the phone at sending me to anot

Kittie F. on

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I never saw the storage facility. Am not able to evaluate

Tammy S. on

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My only complaint is not with the facility or staff but the fact that I was given the wrong address for the arrival of the U-Box when I placed the reservation. The staff here helped me locate it.

michael n. on

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