Customer did not leave a comment.Mickey P.
Customer Reviews for U-Haul Moving & Storage of South Asheville
Asheville, NC 28803
(On Hwy 25 Alternate)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My pick-up location was changed twice and kept being moved further away. One location would have been closed by the time I got there. It would help if the customer had a choice of locations since Uhaul doesn't know where I'm coming from to pick up the vigil.Jonathan K.
Just was not sure how to interact with movers ahead of time - one day before is not enough.Lori I.
It is very inconvenient that the pods can't be delivered on the weekend. It took 2 extra weeks from when my pods were delivered to actually receive them. The person who was dropping off the pods kept texting me and rescheduling the dates to drop them off and then pick them up. He was supposed to pick them up Monday, then it was Tuesday then Wednesday then Friday - I'm not sure if they actually got picked up on Friday or Saturday but either way those pods were in my already packed parking lot for a week in a half. My stuff was all delivered fine and in good condition but actually receiving the pods and then getting them picked up was a hassle, very annoying and very inconvenient.CAITLIN L.
Same comment as before. Uhaul phone app was the only issue.Keith R.
I know there's a labor shortage, butâ€¦ There was only one person there. No on to check you in. The sign said to wait in your vehicleâ€”I think I'd still be there waiting for someone. Tried to use the web link that was sent to me, but it kept insisting that it couldn't find my location please turn on location services. They were on. Tried several times, followed the directions provided, refreshed the page, nope can't find my location, no check in. Other sites seemed to have no problem with my location Finally went inside to see three other people waiting inside and only one guy. This was mid afternoon Saturday.Mark L.
Customer did not leave a comment.David M.
Customer did not leave a comment.Mary V. | Overall Experience
The 24/7 turn-in system "photo" function would not take the required picture of the trailer for cleanliness, but it would not allow me to complete the after-hours turn in process. So I had to keep the trailer until an attendant arrived the next morning at 7AM. You need to fix this!! This is a system problem, not a people problem. Your staff at this location is GREAT, but the system needs a bit of work!!GEORGE T.
Asheville location gave me the wrong trailer. Causing the Cayce location to call me repeatedly and ask why I hadn't returned a trailer that has been returned the same day I rented it.Zechariah S.
How about not double charging - I was quoted 23.00 for the rental and my credit card was charged 43.00. I tried to call and spent over 45 minutes on hold and had to hang up to go to work. Extremely disappointed and dissatisfied with this company. Going to contest with my credit card bank.Martin T.
Customer did not leave a comment.amyleigh M.
Customer did not leave a comment.WILLIAM O.
Everything went smoothly.LETICIA K.
Customer did not leave a comment.Cecil J.
Be properly staffed. Had to wait 45 minutes past my pick up time just to get keys, I did an online check in and pick up.Timothy T.
KJ was an absolute helper! Great customer service! Place was neat and cleaned! Easy application on getting vehicle and checking vehicle back in!Johnny L.
The store attempted to contact me to shift installation time. My phone screened the call and it didn't go through because I was driving. An email follow-up could have alerted me to the change in time. I ended up going over twice, because the installation guy wasn't scheduled to start until later in the morning.William B.
Customer did not leave a comment.James B.
Customer did not leave a comment.Caitlin R.
Customer did not leave a comment.Justin J.
Horrible experience. Waited 3 hrs to get our truck and U-boxes. They had the order wrong after I specifically called and asked to pick up the boxes myself since they said no one was available to deliver it in my area. We had booked movers to help us move and because of the delay in getting our truck we lost half the time we had scheduled with the hired help . I expect to speak with a managerNathan W.
Customer did not leave a comment.CHRISTINA L.
We had a very pleasant experience! The lady who helped us when we picked up had a general manager shirt on but I didn't get her name. She was very kind and even though she was busy she took her time with each customer before us and then also with us. The truck said it had low tire pressure and even though she was busy she stopped, politely excused herself and came to check and add air to the tire. When we dropped the truck back off a young man was there and he as well was very kind and they both smiled and never seemed frazzled no matter how busy they were! The customer service was great!Sarah V.
Customer did not leave a comment.GLENN L. | First Impressions
Customer did not leave a comment.JOHN O.
Customer did not leave a comment.TRISTRAM P.
Customer did not leave a comment.SUZANNE H. | Overall Experience
Customer did not leave a comment.Joann H.
The location is really busy- and a bit short staffed but they seem to be really tryingSteven S.
Customer did not leave a comment.Gregory B.
Lower your price for a lockout! I accidentally dropped my car keys behind the seat and assumed they were in my pocket. I locked the truck and dropped the key in the after hours box. When I called for assistance I was quoted $175 for someone to open the truck. I refused and waited for Uber to drive me home. I came back in the morning and got my keys. Uber was only $28.Patrick G.
Customer did not leave a comment.Jesse S.
Rena is well organized and efficient, yet friendly and welcoming to customers. Worth driving further to go this location.Beverly P.
Customer did not leave a comment.FREDRICK Y.
Customer did not leave a comment.Todd H.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.Eric S.
Customer did not leave a comment.Scott M.
At no point was I told when my boxes would arrive. It was the very last minutes at the end of the day. I had to call UHaul customer service line 3 times to finally get answers (additionally when people transferred me, they would unintentionally hang up and I'd have to call again and wait another hour). Granted customer service was helpful and pleasant, but this experience was hell. Too many furniture pads, they were a inconvenience versus a generous offer. Since we filled both boxes, we had several BAGS of furniture pads that we had to drop off at another UHaul location. The person who was supposed to pick up the UBoxes told us she had nowhere to put them...neither did we! That was a major inconvenience in our move. Additionally, our boxes were picked up 2 days AFTER the scheduled pick up date. Not only were we NOT notified they hadn't been picked up, I had to check to make sure UHaul was doing their job. It's a pandemic, everyone is moving, everyone is short staffed, but verbally acknowledging issues and planning to fix things should be top of list for everyone. If it's not going to be picked up on time, tell me. Now, the date for delivering my entire house is 3 days after the estimated date, it just isn't ideal. Currently, I would NOT recommend UBox to others moving, it's cheaper than most...but you're getting terribly inconvenient and unideal service that comes with it.tatiana S.
Customer did not leave a comment.Susan L.
This location was very very busy, but the customer service was top notch I was in and out in a giffy with no problems.THANK YOUTravis C.
Everything was done professionallyGabrielle R. | First Impressions
They installed the hitch incorrectly so that it was rubbing against the muffler. We had to take it to a mechanic to have it removed. Now we can't get in touch with an actual human to get a refund or have any sort of resolution. Will never use uhaul again.Oli G.
I have rented from U Haul numerous times and have always had a good experience but NOT this time. I understand they are short handed due to Covid being on the increase at this location but put a sign up that explains to the customer that the hours are NOT what is posted and what you have to do when returning equipment. The trailers were NOT organized and dropping it off by myself was not fun. The area was just a shambles and the trailer almost rolled into my vehicle because the tire chocks (blocks of wood) were so far away and just thrown on the ground. Any other location the area to return is clearly marked not here. And when I saw a person there working she was as rude as possible telling me I was late!!!!!!!! I was NOT, they closed at 5 due to people being sick with covid. She said do what you have to do after hours on your phone. I had not had to do that before because I had set it up purposely to be back before they closed. So I was unaware of how to do the check in after hours. I did figure it out and was thankful I had stayed in the parking lot to take the pictures. I will use UHaul again however I will NOT use this location.TAMMY B.
Customer did not leave a comment.SPRING S.
What a nightmare this has been from day one with no one listening to me, returning calls not delivering the pods on either end on time, not telling me the full costs, changing locations on me without warning. You people are horrific and I will NEVER use you again!Lewisa G.
The location site was great but only one person is managing a very busy site. She was professional and helpful but not able to handle all the customers in a timely manner. We had even prechecked but that didn't help with the long line and only one person to handle it.Glenn B.
Customer did not leave a comment.julie r. | First Impressions
You need more help. Wait time is terrible. The Lady that works there is very good but she needs more help. She can't do everything!John D.
Outstanding staff. The manager was so helpful and nice, big shoutout to Kimberly she was awesome.DONALD B.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.SHIRLEY C.
They were extremely helpful I could not be more pleasedLinda K.
Show up on time. Got there at 6:45 AM to be ready to pick up at 7, no one open the store until 7:30 then they spent 20 minutes helping someone else that arrived after me.Christopher W.
Should have the trucks at place you reserve them. Reserved truck on Mills gap and they didn't even have any trucks had to drive 5 miles to next place to get truck.Gary P.
Customer did not leave a comment.CAMERON P.
Anytime I go to this location there is only one person working inside at the desk(s). I have never waited less then 20-30mins to pickup a rental or make a reservation for one.Rachel H.
Customer did not leave a comment.Gwen M. | First Impressions
Lisa was especially helpful when picking up my pod. The contents inside the pod belonged to my mother who passed away in February. Receiving and returning the pod was bittersweet for me. Lisa stopped when she saw me crying and helped me through a difficult moment. She went beyond her job descritption to comfort me.Ernest S.
Customer did not leave a comment.Thomas S.
The drop off after hours online was extensive and a lot more then any other drop off I've ever done. I didn't feel safe taking all the picturesâ€¦it's a lot. That was the only negative experience.KIMBERLEY K.
Good service during pickup and return.Helen K.
Continue same level of service.THOMAS B.
Customer did not leave a comment.Jerry C.
The staff was super friendly and helpful, making my experience so easy...was doing this by myself, a bit anxious, and their attitude was so welcoming....I would definitely go here again....I had great experience on signing in and out...thank-you!!Maureen S.
Excellent customer service reps made this much easier.Edward T.
Customer did not leave a comment.ZACHARY B. | Overall Experience
The Uhaul representatives in Virginia did a good job. The staff in North Carolina did not. Our containers were scheduled for August 21. We did not receive them until 8/25. The containers were scheduled to be picked up on 8/31 and were not picked up until 9/01 at 7:30pm. The customer service agents (on the phone) were horrible. When you called, you are transferred several times and no one would give you answer. I will never use this service again and strongly advise others to not consider your services.Sean T.
Customer did not leave a comment.Margaret S. | Online Move In
Customer did not leave a comment.Donald H.
Everything was excellent. The only part I don’t like is that U-haul does not prorate the bill. I no longer needed my unit, as I rented a larger unit elsewhere and combined my things. I had three weeks left before my next bill was due, and now someone else can rent it free for thirty days. U-haul’s 30-day rent-free policy is misleading in some cases like mine. I already paid full rent and 3/4 was remaining. I should be refunded ~ $96.75 and U-haul should let the new customer rent for 30 days free, as per the policy and not on my dime.karen m. | Overall Experience
Improve the mobile pick up process. It was not working at this location. However, an agent was immediately available and took care of me and I was out in no time. He was very helpful and very personable as well as professional. I wish I could remember his name but he was a firefighter for 17 years and drove a tour bus for Gladys Knight! Kudos from me!Sidney A.
The young lady working the counter is a real asset to your company...she keeps things moving!!JAY C.
Customer did not leave a comment.Sheryl R.
They removed an essential safety piece to the car when installing the hitch. Then left it in my trunk without telling me. I can't believe they wouldn't ask if I was ok removing it or even mention it was removed permanently before I picked up my vehicle.Andrew A.
Nothing it was excellentDonnie C.
Customer did not leave a comment.Mark N.
Customer did not leave a comment.GARY MICHAEL F.
Customer did not leave a comment.Timothy R.
Customer did not leave a comment.TROY R.
I was charged 20.00 for being 45 min late due to traffic. Do you not offer a little grace period?Charles D.
Customer did not leave a comment.SHAWNEE F.
Customer did not leave a comment.Logan F.
The truck was filthy and we weren't given our reserved supplies.Kiel H.
I am VERY happy with the service at the desk and in the garage. The installer discovered that my car already had the wiring harness installed, which saved me $128. A less scrupulous shop could easily just charged me for it, rather that tell me it was already there. The installation was done professionally and quickly. I'll tell all my family and friends. Thank you!!!!! Great Job!!!Thomas W.
We rented a enclosed trailer. It would be nice to be able to return trailer at a closer location. It seemed no one wanted to take the trailer even the U-Hail dedicated location where we were told to take the trailer. Personnel was nice just initially told us they couldn't take the trailer and we told them this was the location we were to deliver.BRYAN K.
Customer did not leave a comment.SCOTT S.
Great place! Rana was there alone while it was a very busy Friday afternoon! She moved fast and efficient.ADAM R. | First Impressions
Customer did not leave a comment.WILLIAM U.
Busy locations, short wait, friendly.Justin J.
Trailer was damaged. Employee was not personable. Employee never inspected trailer. Employee called stating maybe he didn't connect trailer tightly. Employee miscounted furniture pads.James B.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Howard A.
It was two weeks late arrivingâ€¦.. not happy will not use you again for our next move.Lindsey M.
Have two desk staff members for pick up in the morning.JOHN H.
Customer did not leave a comment.JAMES G.
Customer did not leave a comment.Christian B.
Customer did not leave a comment.BART C.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Ercole S.
Staff was not very friendly. She was mad that I had a reservation this late. Maybe this is usual but I was not allowed to park in the property while I had the truck rented (6 hours only)CESAR P.
I had the wrong pickup date. The manager, she took care of it and gave me a truck someone else did not pick up. She was very friendly and professional about as well. I was very pleased.charles B.
Customer did not leave a comment.Shadrack W.
The onsite staff were easy to work with and the facility is excellent. The online website is not user friendly. The responses were not consistent. I did not get confirmation of my selection and had to call to confirm that my truck was ready and the storage space was available.Susan Z. | Online Move In
Reyna the manager at this location is a Rockstar! Keep supporting her with good systems and talent and she will do the rest, I'm sure.Andrew S.
The general manager and staff gave the extra effort to help us during a difficult move.TED A. | First Impressions
The lovely woman who helped me was very patient and very helpful as it was my first experience renting a trailer. The young man who removed it when I returned it was so polite and accommodating, I now think I should have given him a tip!Stewart H.
Rana the manager at this location was AMAZING!!! She was so helpful and patient and answered immediately when I texted a question. She made retrieving my U-boxes so easy and I was happy to have just guessed using this location :)Stephanie C.
Great customer service. Very helpful. Quick in and out.Frederick T.
Customer did not leave a comment.Brent R.
Customer did not leave a comment.Tamara B. | Online Move In
Rana is a true asset to your company. She's very friendly, professional, and has a strong work ethic. She also has a strong desire to help others. Do everything you can to keep her! :))Jamie C. | Overall Experience
Customer did not leave a comment.Adam P. | Overall Experience
Customer did not leave a comment.Holly T. | Online Move In
The lady who worked there was VERY RUDE! Made us wait almost half an hour while she talked on the phone and smoked a cigarette outside. Then locked the sliding doors so we had to go all the way around to get to our unit because they were “about to close in 10 minutes”. SmhTyriana S. | Online Move In
The young man that checked me in was extremely helpful. He also checked in the trailer I turned in and is an asset to your business! Great experience.Jeffrey L. | First Impressions
I had an issue checking into my storage unit and dropping off my truck rental. The internet was down but I recognize that is beyond anyone’s control. I also was given a unit that was already occupied. It took too long..,about an hour just to get started unpacking the truck into my storage unit. The guy at the front counter seemed disinterested and would rather be anywhere but working. Not the best customer service although the woman working seemed genuinely trying to helpDAZHENNA T. | First Impressions
Customer did not leave a comment.Sarah C. | First Impressions
Fantastic experience! Thank you!CAROL S. | Overall Experience
Steve was very helpfulKevin F. | First Impressions
Customer did not leave a comment.keith s. | First Impressions
Great place and staff. Rana was esp.helpful .Lorri W. | Overall Experience
You need more help. Long line waits.Joseph K. | First Impressions
Customer did not leave a comment.Brian W. | Overall Experience
Customer did not leave a comment.Angie R. | First Impressions
Customer did not leave a comment.Adam P. | First Impressions
The UHaul storage solution was seamless and greatly appreciated part of our moving process. The local staff at this Asheville area facility are great to work with too.Robert Y. | First Impressions
Rayna is so nice, helpful and professional. She made the process super easy. Also the gal with the blonde hair is super nice. Highly recommend this facility!Jamie C. | First Impressions
The employees were friendly and helpfulmichael c. | Overall Experience
We did cross country move and first moving place we had selected did not tell the truth about 18 wheeler huge atlas van lines fitting on property. They drove by your place on sweeten....it was a great alternative. Probably better and safer then the original choice. You were able to get us in immediately and now when we make final move can rent truck and other needed tools to do so. Can't thank this location and staff enough.Steve B. | Online Move In
Store understaffed. Long wait. Trucks did not have gas which is understandable due to the gas shortage but it was a inconvenience that we had to find gas. Staff very friendly and helpful.Pamela T. | First Impressions
Customer did not leave a comment.Kellen C. | First Impressions
Customer did not leave a comment.Mark H. | Overall Experience
Customer did not leave a comment.Juanita W. | First Impressions
Customer did not leave a comment.Michael V. | Overall Experience
The employees were friendly and helpfulmichael c. | First Impressions
Customer did not leave a comment.Gary C. | First Impressions
I changed my return reservation to this location due to the friendliness of the staff and how the facility appeared while researching online compared to other facilities. When dealing with staff at my pick up location, it was a horrible experience and if I hadn't needed to use their service, I would have walked out and I have rented from uhual SEVERAL times in the past. The truck had issues and had a gas issue. It cost me over $1,100 in gas to drive 3200 miles in a 20ft truck which is completely unheard of. I have made this trip several times and NEVER had the issues I had this time. Pick up staff didn't care about the truck and it's gas (and break) issues and hung up on me. The staff here, though they couldn't do anything to change what happened on the west coast, were very sincere and very kind. Their storage units are clean and climate controlled and VERY secure. I would definitely recommend this location for both storage and moving. Thank you for making the end of my trip stress free!Marisa L. | First Impressions
My entire experience was amazing. I had to make last minute changes & Rana & her staff were more than accommodating. The facility is spotless & they provide carts for a seamless move. I am so happy that I chose them!Kim l. | First Impressions
Customer did not leave a comment.Gerii J. | First Impressions
The Manager was great , knowledgeable and friendlyVicki and Lance A. | First Impressions
Jake was very helpful getting my storage unit set up.Myriah R. | First Impressions
Customer did not leave a comment.Mark H. | First Impressions
Tha manager at the Sweeten Creek U haul was very efficient and very pleasant to deal with. Her facility is really nice and very clean. I also had a couple experiences with the young woman doing the cleaning maintenance and she was so pleasant and friendly. Top notch experienceCAMERON S. | First Impressions
Customer did not leave a comment.Kerry S. | First Impressions
Staff was very friendly and accommodating.Mary F. | First Impressions
I love this location there customer service was awesome!!Andrea T. | First Impressions
Customer did not leave a comment.mason c. | First Impressions
The representative on duty was extremely patient and helpful during my visit. Though I arrived close to closing time and she was the only one on duty, she took her time explaining things to me, answering my questions, and showing me how to access my storage unit. She was very thorough in working with me, and did it all with a smile :)! Excellent customer service!Hazel G. | First Impressions
Rana and her team are AMAZING! Super kind, professional, and willing to think outside the box to make things happen. I'm so glad we are storing our items with Rana and team.Nicole A. | First Impressions
Customer did not leave a comment.Joseph B. | First Impressions
These two men were organized,efficient, pleasant and of good humor. i was very pleased and would surely like their help anytime Thank you.Pat H. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have an adaptive reuse program to better the environment!