Customer Reviews for U-Haul Moving & Storage of South Asheville

2108 reviews

3161 Sweeten Creek Rd   Asheville, NC 28803
(On Hwy 25 Alternate)

(828) 483-5707

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(828) 483-5707

3161 Sweeten Creek Rd
Asheville, NC 28803
(On Hwy 25 Alternate)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The employees were friendly and helpful

michael c.  |  Overall Experience 
Rating:
5.0

Everything was great

Robin M. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

We did cross country move and first moving place we had selected did not tell the truth about 18 wheeler huge atlas van lines fitting on property. They drove by your place on sweeten....it was a great alternative. Probably better and safer then the original choice. You were able to get us in immediately and now when we make final move can rent truck and other needed tools to do so. Can't thank this location and staff enough.

Steve B.  |  Online Move In 
Rating:
5.0

Ranna was excellent at the early pickup time even when I wasn't in the best mood

MATTHEW T. 
Rating:
1.0

I make this same run about once a month, and this time the price was 3 times higher than what I usually pay for this exact same trip, and 1 less day. Made very little attempt to sort out my issue. I can't factor haul into my budget if your going to constantly change the price on the same product.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
3.0

Customer did not leave a comment.

Brian I. 
Rating:
5.0

Customer did not leave a comment.

Jessica A. 
Rating:
4.0

Customer did not leave a comment.

Rick A. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Generally clean, pet hair on both front seats

RANDA T. 
Rating:
3.0

There was a long wait in line to pick up trailer

Byron A. 
Rating:
5.0

The pick up was new, and in great working order. The "non smoking" vehicle was not. Stunk with only 3000 miles on the truck.

Paul N. 
Rating:
5.0

Last minute rental. Fantastic and easy!

Marguerite H. 
Rating:
4.0

Customer did not leave a comment.

Boone M. 
Rating:
1.0

Was charged $150 for a dent that was not from me! The lady at the location said she would look into by the end of the day, she never got back to me! Then I put in a dispute & was told someone would get back to me within 72 hrs.. again, the ball was dropped & they lady at the u haul location closed out the dispute with NO resolution!!

Casey O. 
Rating:
4.0

The online return site could use some improvement. For some reason the location was difficult for the site to identify. There should be a way to confirm what address you are bringing the rental back to without being stuck in a location error loop...

Jeremy P. 
Rating:
3.0

Other than opening very late on Sunday, the experience was fine. The gentleman who helped me was awesome!

Lynne B. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
1.0

Overall, the staff were polite however the manager did not open their business until an hour after operation hours. I waited 45 minutes (9:00 am- 10:45am). I feel sorry for the work staff that showed up on time and had to deal with pissed off customers, and didn't get to clock in on time because of the store manager. I probably would not suggest this location to a friend.

COURTNEY G. 
Rating:
5.0

Customer did not leave a comment.

Connor L. 
Rating:
2.0

My overall experience with Uhaul was horrible!! Nearly impossible to get through on the phone, my Uboxes were picked up two days late from the house I was selling which endangered my closing. They were delivered a day late to my new home. Then I was charged for storage AFTER being promised a first free month of storage and AFTER my boxes were delivered! Communication is non-existent. The people working at this particular site are trying, but it's a mess. This company needs to vastly improve their communication system and their service!! My whole moving experience was a nightmare because of Uhaul.

Constance L. 
Rating:
5.0

Customer did not leave a comment.

Randall H. 
Rating:
3.0

I have rented a truck almost monthly. This truck drove horribly. Bad tires, weird noises, overall the worst driving experience with any uhaul truck. This truck should not be for rent without being tuned up. Also gas tank was half full and I filled it up prior to returning it. If I get charged for returning the truck with less gas, I should be credited for returning it with twice the gas I got it with. I think I will not be renting from uhaul again

cherise A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

JEFF P. 
Rating:
3.0

The staff was short And not interested ...... I went 12 miles the odometer Didn't move or Barely moved but still charged me 24.00 for Gas. I only had the truck 3 1/2 hours and still paid a 24 hour charge. Not happy!

Angela B. 
Rating:
5.0

Customer did not leave a comment.

Angela H. 
Rating:
5.0

Rana was very helpful at fixing the issues I had with changing my pickup date and answering all of my questions. Great experience.

Mario M. 
Rating:
5.0

Customer did not leave a comment.

Julia K. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
3.0

Customer did not leave a comment.

Delores D. 
Rating:
5.0

Customer did not leave a comment.

Katya J. 
Rating:
5.0

Customer did not leave a comment.

Dinah I. 
Rating:
5.0

Customer did not leave a comment.

Jamie E. 
Rating:
1.0

First of all, get some employees who have people/customer service skills. I didn't catch his name, but the red headed guy, with glasses, seemed miserable to be there & was rude. I had requested a 3pm pickup, on the truck, but u-haul gave me 4pm & I wasn't able to pick the truck up right away, by then. I was supposed to have the truck for 24 solid hours - I didn't pick it up until 5...I know this bc there was an issue & before I could find the truck in the lot & get back to the office, to address the issue, the lights were out & the door locked. They closed at 6, as my pickup was on a Sunday. Additionally, you need to rethink the measurements on your trucks. The truck I rented was advertised as moving a 2-bedroom apartment. I have standard furniture in a 1-bedroom apartment, plus boxes. I rented a 2-bedroom truck, just in case, & still didn't have NEARLY enough room, just for my major furniture! I had to make arrangements for additional vehicles to transport 2 additional pieces of furniture that wouldn't fit & many of my boxes. Thank goodness I had planned to transport fragile items, like my TV, in my car already! The additional time it took to coordinate loading the remainder of my items caused me to drop the truck off 40mins late & u-haul now wants to say I owe them for a whole extra day! Absolutely ridiculous - & keep in mind, the issue I mentioned previously was with the truck size - I tried to address it immediately, as it looked way too small from the get go. However, the rude red headed guy was curt, told me it was the right truck & continued to lock the door & walk away from me, as it was 5pm. NEVER. AGAIN. I don't know that I will ever be willing to utilize u-haul again, for a move, period...but if you must, please, at least do yourself the favor of picking the truck up at a location that isn't rude & completely dismissive.

Heather P. 
Rating:
2.0

More staff and customer support.

AMANDA B. 
Rating:
5.0

Customer did not leave a comment.

MELISSA S. 
Rating:
3.0

Check the oil in the truck. Driver's side door wouldn't close well.

Daniel C. 
Rating:
4.0

It was a very busy time and they did their best.

RHONDA C. 
Rating:
5.0

Customer did not leave a comment.

Howard T. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

ALAN K. 
Rating:
5.0

When we picked up the uhaul trailer everything went fine. When we got home to load it we found moving pads and a hand truck that we did not request in the trailer. Otherwise, everything was good.

Michael B. 
Rating:
5.0

Sometimes difficult to contact by phone

Donald W. 
Rating:
5.0

Customer did not leave a comment.

JORDANA E. 
Rating:
5.0

Customer did not leave a comment.

Lauren C. 
Rating:
5.0

Customer did not leave a comment.

JAELYN P. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
3.0

When we arrived there was no staff around at all. We waited several minutes for someone to come. There was only one person working and there were several people waiting. Would have much rather had another return site considering we spent all day moving and didn't need to spend more time waiting for someone to show up. The last there was great. Nothing against her, just very poor staffing Would not recommend this location

Chelsea B. 
Rating:
5.0

Customer did not leave a comment.

SHELBI O. 
Rating:
3.0

The female day shift manager remains rude as I have found in the past has a sarcastic answer for everything and appears to enjoy badgering customers, then can try to change mode to be helpful. I have tolerated her behavior because I get the rental I need when other uhaul dealerships are not available. I am wondering if a mental health issue is the problem. Appears to know her job with limited social skills. To bad but the bottom line is the job gets done even though you leave this business feeling worse than when you came in. Hoping one day she finds a happy place and realizes people have questions not everything is a challenge.

Mary S. 
Rating:
4.0

Speed up service. Have used UHaul for over 40 years. Love your company but ALWAYS slow. Need more employees.

Joseph D. 
Rating:
4.0

my only complaint is that i was within 2 hrs of the time and was charged for 1 full day for everything. at a maximum charge prorated but at a minimum at least grant me 2 hrs of time. i was in raleigh and asked if i can return it there but uhaul there said i must return back to asheville. so i was within 2 hrs of the time of 2 days. wow dan

Daniel B. 
Rating:
2.0

Fill the truck with gas so it is full when I pick it up.

TODD B. 
Rating:
5.0

Customer did not leave a comment.

Leanna T. 
Rating:
5.0

I ALREADY DID RECOMEND UHAUL TO A FRIEND.

Pollet S. 
Rating:
5.0

Customer did not leave a comment.

Tina S. 
Rating:
5.0

Due to the location of my rental and they key drop, I spent about 30 minutes “checking out” the truck. Also, I did not not notice all the damaged areas marked with an X until I got it home. Next time I'll work with a person rather than the app.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Terrance A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
4.0

Customer did not leave a comment.

Wesley B. 
Rating:
4.0

Customer did not leave a comment.

Karen E. 
Rating:
5.0

Customer did not leave a comment.

Roland G. 
Rating:
5.0

The store was great and provided excellent service.

Jonathan C. 
Rating:
4.0

Customer did not leave a comment.

Lawrie W. 
Rating:
5.0

Paid to rent a dolly but never received it.

Courtney G. 
Rating:
5.0

Customer did not leave a comment.

Carolyn R. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
2.0

Only one person working. Took forever to just drop off a trailer.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

arthur H. 
Rating:
3.0

Store understaffed. Long wait. Trucks did not have gas which is understandable due to the gas shortage but it was a inconvenience that we had to find gas. Staff very friendly and helpful.

Pamela T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

TERRY P. 
Rating:
5.0

The manager was friendly and efficient. When I returned my rental van there was a long line of customers. The manager stayed calm, communicated regularly with those waiting, and called in an employee for assistance. She handled what could have been a difficult situation beautifully! I also had a trailer hitch installed and the technician did a great job. It took longer than anticipated but he took his time to get it right which I really appreciate. All in all a very positive experience.

Lori R. 
Rating:
5.0

Customer did not leave a comment.

Julianna S. 
Rating:
5.0

Customer did not leave a comment.

Eva S. 
Rating:
2.0

Man, please get the people who work here some help. Bless their kind hearts, they are doing the best they can. They look exhausted.

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

Kellen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

Mark H.  |  Overall Experience 
Rating:
4.0

The wait time to be waited on was long.

Paul N. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
1.0

Was not clear where to drop the truck and no one answered the phone (national) when I called. Account was deleted so I didn't have the option of finding out anything online, and yet everywhere kept directing me back to this account. Honestly a traumatic experience and I will never ever re-live it.

Nicholas B. 
Rating:
4.0

Ya'll are great! Don't change a thing

Helen L. 
Rating:
5.0

Customer did not leave a comment.

shane B. 
Rating:
5.0

It was the manager that made my experience wonderful.

MANFORD J. 
Rating:
1.0

Improve on everything.

GEORGIA C. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

DOROTHY B. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
3.0

Customer did not leave a comment.

Mackenzie D. 
Rating:
2.0

Fourth time I rented st this location. Different employee that before. Wrong truck, empty gas and 22,000 miles difference in mileage. Took two hours to get the right truck. Windshield so dirty could not see good. This was the employee working there. She was not the usual one as the other three times was fine.

CYNTHIA P. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Juanita W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANTOS G. 
Rating:
3.0

The man was friendly checking me in, bit i think he should of pit the dolly in the back of the truck instead of telling me to. The truck seemed to be on its last legs, it ran very rough. The lady who checked me back in when I returned the truck was very nice and it was 10 minutes before closing.

Janelle B. 
Rating:
5.0

Very busy but the employees and service was excellent thank you very much

Riley B. 
Rating:
5.0

I was not given the trailer that was on the paperwork and was not double checked. Taylor at the drop off was able to get corrected with some additional paperwork

Todd H. 
Rating:
5.0

Very helpful and organized!

Marc G. 
Rating:
2.0

Uhaul failed to inform me that they did not have a truck for me until 7:45 pm the night before I was supposed to move. Had they informed me earlier in the day I would have been able to go with another company. I was not able to do anything since it was after hours. Uhaul was able to secure a truck for me much later in the day on my move day but changed my pick up location without telling me. So I had to reroute myself on the way to pick the truck up. There was nobody in line when I walked in and the staff did not greet me. The two ladies were talking about personal matters and one was on her cell phone. Both blatantly ignored me until I said something. The lady with the cell phone held me and was very helpful once she got started but made a poor first impression. Uhaul is a joke and I will NEVER EVER use them again or recommend them to anyone. EVER. Do yourself a favor and go with someone else.

Graham D. 
Rating:
5.0

Customer did not leave a comment.

Catherine F. 
Rating:
4.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Holly P. 
Rating:
1.0

Customer did not leave a comment.

Michael V.  |  Overall Experience 
Rating:
5.0

The employees were friendly and helpful

michael c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary C.  |  First Impressions 
Rating:
5.0

I changed my return reservation to this location due to the friendliness of the staff and how the facility appeared while researching online compared to other facilities. When dealing with staff at my pick up location, it was a horrible experience and if I hadn't needed to use their service, I would have walked out and I have rented from uhual SEVERAL times in the past. The truck had issues and had a gas issue. It cost me over $1,100 in gas to drive 3200 miles in a 20ft truck which is completely unheard of. I have made this trip several times and NEVER had the issues I had this time. Pick up staff didn't care about the truck and it's gas (and break) issues and hung up on me. The staff here, though they couldn't do anything to change what happened on the west coast, were very sincere and very kind. Their storage units are clean and climate controlled and VERY secure. I would definitely recommend this location for both storage and moving. Thank you for making the end of my trip stress free!

Marisa L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david w.  |  Overall Experience 
Rating:
5.0

My entire experience was amazing. I had to make last minute changes & Rana & her staff were more than accommodating. The facility is spotless & they provide carts for a seamless move. I am so happy that I chose them!

Kim l.  |  First Impressions 
Rating:
4.0

no sig issues.. had water issue 2 mos ago ,but no effect on unit,,good access and lay out worked well for me.

Scott C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerii J.  |  First Impressions 
Rating:
4.0

The only negative was the storage center closed at 7:00 pm. There were two times minimum that I needed something out of storage after 7:00 pm. On the first of those instances, I drove to the storage unit, having not realized it closed at 7 PM.

TEKA A.  |  Overall Experience 
Rating:
5.0

It was a great experience - everyone was very accomodating and made the stress of moving so much easier. Thank you.

Joe G.  |  Overall Experience 
Rating:
5.0

The Manager was great , knowledgeable and friendly

Vicki and Lance A.  |  First Impressions 
Rating:
5.0

Jake was very helpful getting my storage unit set up.

Myriah R.  |  First Impressions 
Rating:
5.0

It was a great relief to know our valuable family antiques were safe. Worth every penny.

Regan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandra D.  |  Overall Experience 
Rating:
2.0

The manager of this facility is the most dedicated, hard working person I’ve EVER seen in my 39 years of renting a myriad of vehicles and making purchases from U-haul.

Jerry T.  |  Overall Experience 
Rating:
5.0

Appreciate the facility is kept clean, especially during this pandemic.

Joe G.  |  First Impressions 
Rating:
5.0

Rana went out of her way to accommodate our needs for trailers and storage. It helped to make a stressful week a little simpler. Would definitely use again.

Ed M.  |  Online Move In 
Rating:
4.0

It would be helpful to have a place to throw away trash on site. I would have been willing to pay to be able to do that. There are so many trucks that it is hard to get in and out sometimes and I don't always understand why they park things where they do - in driveway of garages, etc. All in all - good experience.

Roxie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill M.  |  Overall Experience 
Rating:
5.0

Tha manager at the Sweeten Creek U haul was very efficient and very pleasant to deal with. Her facility is really nice and very clean. I also had a couple experiences with the young woman doing the cleaning maintenance and she was so pleasant and friendly. Top notch experience

CAMERON S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vanessa R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kerry S.  |  First Impressions 
Rating:
5.0

Staff was very friendly and accommodating.

Mary F.  |  First Impressions 
Rating:
5.0

I love this location there customer service was awesome!!

Andrea T.  |  First Impressions 
Rating:
5.0

We only needed a short time storage and this was very convenient for us and being able to combine the trailer rentals, made it even more convenient. Thank you.

John J.  |  Overall Experience 
Rating:
3.0

Having a facility in a flood zone is a BIG problem and we were affectd twice without an option to move

Marvin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth G.  |  Overall Experience 
Rating:
1.0

Very very unorganized! Didn’t discuss actual charges. Led me to believe I was paying a different amount, and then charged my card more than the amount they told me. They never answer the phone and are super slow! I will not be back!!!!!

justin b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mason c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia B.  |  Overall Experience 
Rating:
5.0

The representative on duty was extremely patient and helpful during my visit. Though I arrived close to closing time and she was the only one on duty, she took her time explaining things to me, answering my questions, and showing me how to access my storage unit. She was very thorough in working with me, and did it all with a smile :)! Excellent customer service!

Hazel G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey T.  |  Overall Experience 
Rating:
1.0

The customer service representative was so rude and acted as if we he were inconvenienced when assisting with our reservation. Location of storage unit was incorrect along with the size.

Melissa G.  |  First Impressions 
Rating:
4.0

I know it's hard to find dedicated employees but sometimes you need one at all times in the store at the desk.

Bobby D.  |  Overall Experience 
Rating:
5.0

Rana....runs a tight ship. She was helpful, patient, very professional. This is the first time I have ever rented a truck ...it was very smooth and easy. The truck was immaculate and easy to drive. Thank you so much Most sincerely, Judith Ogle

Judith O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth G.  |  First Impressions 
Rating:
5.0

Rana and her team have been great since day one. Always accommodating and helpful and always a pleasure to deal with. I had a storage unit here for 20 months with zero issues and always always helpful staff were on hand should I need it. I also rented a truck 4 times from them and no problems there either. I wish there was somewhere to leave recycling (cardboard and paper) without a charge to me but I would still highly recommend this facility to anyone.

Alistair D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jami G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leanne G.  |  First Impressions 
Rating:
5.0

Rana and her team are AMAZING! Super kind, professional, and willing to think outside the box to make things happen. I'm so glad we are storing our items with Rana and team.

Nicole A.  |  First Impressions 
Rating:
5.0

Nathan and 2 others at office were great!

Lia D.  |  First Impressions 
Rating:
5.0

Excellent service

Ana C.  |  First Impressions 
Rating:
5.0

Very clean and well secured.

DOMINIQUE D.  |  Overall Experience 
Rating:
5.0

Great staff, always helpful and knowledgable.

James S.  |  Overall Experience 
Rating:
5.0

The gentleman that helped me with my reservation was extremely helpful and pleasant. Moving a stressful it seems like he was good at lightening up the day. Wish I could remember his name but I do recall he lives in South Carolina.

JEFFREY P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lauren W.  |  Overall Experience 
Rating:
5.0

Rana was very patient and helpful in finding storage solutions for us!

John S.  |  First Impressions 
Rating:
5.0

The staff here is amazing. They're incredibly helpful and friendly.

Aaron W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph B.  |  First Impressions 
Rating:
2.0

The cost per storage room is extremely high. The cost of the unit should include basic insurance coverage, it is unreasonable to require additional insurance be purchased. It is also unreasonable to enforce a specific type of lock that has to be bought at the uhaul facility.

hope f.  |  Overall Experience 
Rating:
5.0

If the need ever comes again I will definitely be storing with uhaul again!!! I would like to also thank all of the staff for all the hff Ed lo they provided my family and I.

Montease R.  |  Overall Experience 
Rating:
5.0

GREAT !!!!

Charles K.  |  Overall Experience 
Rating:
1.0

The "manager" at this facility, Rainna, is a liar, untrustworthy & unprofessional! Uhaul will never benefit from my business & money ever again. Luckily for me that will be a good thing!

MARGO F.  |  Overall Experience 
Rating:
2.0

I was misinformed on how to "check out" of my storage unit and was charged for an extra month AND late fee. When I informed MGMT I had moved out they

elliot b.  |  Overall Experience 
Rating:
5.0

Could not have been a better experience.

Joel N.  |  First Impressions 
Rating:
5.0

Could not have been better.

John H.  |  Overall Experience 
Rating:
5.0

Clean and safe!

Eleanor S.  |  Overall Experience 
Rating:
5.0

Card key access was easy and convenient. Rana was very helpful despite being very busy.

John P.  |  Overall Experience 
Rating:
1.0

The worst place ever very incompetent employees and a manager who is unaware of anything .Damaged my car by leaving the emergency brake on and me not knowing it after putting it on car dolly.

Gayle W.  |  Overall Experience 
Rating:
2.0

For a climate controlled facilty I had roaches and spiders all in my well maintained furniture and clothes including alot of dust . This is something I would expect a regular outside unit .

jeremy r.  |  Overall Experience 
Rating:
5.0

Good experience.

Joel B.  |  Overall Experience 
Rating:
1.0

I will spend the rest of my life telling people to stay away from this place!!

Aaron T.  |  Overall Experience 
Rating:
5.0

These two men were organized,efficient, pleasant and of good humor. i was very pleased and would surely like their help anytime Thank you.

Pat H.  |  First Impressions 
Rating:
5.0

You guys were so awesome! Thanks for all your help. I was so tired ,after driving about two thousand miles to get to Asheville, NC. Everyone helped me immensely.

LIDIA LILLIAN M.  |  First Impressions 
Rating:
5.0

Very helpful and courteous staff!

Eleanor S.  |  First Impressions 
Rating:
5.0

The manager of this facility is awesome. She does a great job and gives each customer personal care even though her staff is shorthanded.

JEANNIE M.  |  Overall Experience 
Rating:
5.0

My reservation was ready when I arrived and service was quick.

Elizabeth M.  |  First Impressions 
Rating:
1.0

Storage was not climate controlled when I requested climate control, humid in summer. The large alarms (extremely loud) go off anytime they are doing work to the building, which seems to be often.

Morgan M.  |  Overall Experience 
Rating:
5.0

I’ve used this company many times over the years and this was my best experience yet. No issues. Friendly and helpful staff

James N.  |  Overall Experience 
Rating:
4.0

This storage facility was fantastic. The only gripe I have, is the disorganization of my items when the facility flooded. I recommend they have a flooding protocol for future patrons if it does flood.

Bobby F.  |  Overall Experience 
Rating:
2.0

Facility did not point out that insurance and a lock were required. Got email indicating rent owed after we indicated we ended our rental.

Jay g.  |  Overall Experience 
Rating:
5.0

the staff was very Professional and accomadating and the best manager doing an incredible job

clyde s.  |  First Impressions 
Rating:
4.0

although I was very glad for the convenience and good service, I shopped around the area and got a much better price for the same unit

Joanne M.  |  Overall Experience 
Rating:
5.0

Everything went well!

JEANNIE M.  |  First Impressions 
Rating:
1.0

The manager was rude on the phone to me, completely unprofessional and should have had her facts straight before calling me. She Failed to close out my units and sent late notices to me and my emerg

KRIS F.  |  Overall Experience 
Rating:
5.0

Rana does an excellent job, she was polite and very helpful, tried to accommodate all of our needs.

Alfonso T.  |  First Impressions 
Rating:
1.0

This was the worst experience of my entire yr. the staff was always extremely rude. No customer service skills whatsoever. Yesterday a worker was walking around listening to music on his headphones

Andy G.  |  Overall Experience 
Rating:
5.0

Great experience.

Walter F.  |  Overall Experience 
Rating:
5.0

Very nice staff, convenient location. Good experience with both the rental truck and the storage unit.

Kate G.  |  Overall Experience 
Rating:
5.0

My whole Uhaul/Ubox was wonderful. No complaints. 😁

laurie f.  |  Overall Experience 
Rating:
5.0

Very courteous staff, storage unit was clean, this uhaul is a great asset to to the company

raymond o.  |  Overall Experience 
Rating:
5.0

Thank you for caring about quality service - it’s difficult to come by these days...

anne s.  |  Overall Experience 
Rating:
1.0

Things added on to bill even though all though my trip explaining all the problems

Gayle W.  |  First Impressions 
Rating:
4.0

Andrea & Rana were both very helpful when I had questions about an accounting issue as I was charged for insurance yet had provided all of our homeowners insurance information when we rented the unit.

TYRONE F.  |  Overall Experience 
Rating:
5.0

Great manager 👍

rudy h.  |  Overall Experience 
Rating:
5.0

She did a great job delivering my U Box.

sam b.  |  Overall Experience 
Rating:
5.0

An amazing uhaul location the staff was friendly from start to finish . Went above and beyond to help us from start to finish . We love you all and appreciate all youve done.

Christine P.  |  Overall Experience 
Rating:
1.0

Among the MANY problems we had with uhaul, the largest was that AFTER uhaul had two of our loaded uboxes in their possession, we were told of the shipping fee.

Maier e.  |  Overall Experience 
Rating:
4.0

They were extremely helpful and the storage facility is exceptionally clean and handy. Was a great moving experience!

Bobby F.  |  First Impressions 
Rating:
5.0

Great communication and efficient friendly service

Travis B.  |  Overall Experience 
Rating:
5.0

The service people were very nice at store during our initial rental and on all calls during the use of the truck . I have always been pleased with uhaul . Never have any problems with the trucks .

Christine P.  |  First Impressions 
Rating:
4.0

great place

Gary B.  |  Overall Experience 
Rating:
5.0

Staff communicated quickly and addressed a problem with moving help service. Rana and Kerry helped make my move successful. Thank You.

Timothy M.  |  Overall Experience 
Rating:
5.0

Rana and her team cannot do enough for you. Rana is thoroughly professional and extraordinarily caring. I highly recommend this facility and UHaul is very lucky to have someone like Rana.

Alistair D.  |  First Impressions 
Rating:
5.0

My overall experience with Ubox rental and storage was very disappointing and frustrating (East location). Rena did her best to help make the return process much easier.

Elisha M.  |  Overall Experience 
Rating:
5.0

very friendly and prompt service

Mark B.  |  Overall Experience 
Rating:
5.0

Professional & courteous, I enjoyed making this reservation & check in was quick but through, I even rented a storage unit, very clean & secure

raymond o.  |  Reservation 
Rating:
1.0

None

Danielle P.  |  Overall Experience 
Rating:
5.0

Kerry's an excellent communicator. She reached out to me multiple times to make sure I was getting the delivery when I needed it. She is smart and knows how to handle the fork truck w/ precision.

clay s.  |  Overall Experience 
Rating:
5.0

N/A

rudy h.  |  Overall Experience 
Rating:
5.0

Excellent service!

maria f.  |  Overall Experience 
Rating:
5.0

Easy access and friendly staff!

LAura A.  |  Overall Experience 
Rating:
4.0

Great customer service by Rana Strivelli who assisted me with unique billing instructions and account adjustments related to the 2 pods I rented. Her assistance was most appreciated.

mary lee t.  |  Overall Experience 
Rating:
5.0

Staff is very helpful and friendly.

Rocio B.  |  Overall Experience 
Rating:
5.0

Kerry displayed excellent communication with regards to delivery and pickup of my UBox. She was extremely helpful and answered all questions with a professional attitude.

Eric H.  |  Overall Experience 
Rating:
5.0

The staff is extremely helpful.

Rocio B.  |  Overall Experience 
Rating:
5.0

Rana was excellent and helped us greatly. movers arrived late 8:30pm and she stayed open so the movers could pick up our uboxes . I never went to the location so I can’t answer questions 1-3

marissa m.  |  Overall Experience 
Rating:
5.0

Although I had some issues accessing my Ubox containers, the staff were very friendly and helpful. I appreciate their efforts to make things right.

Rocio B.  |  Overall Experience 
Rating:
5.0

Still getting the place together but the customer service makes up for any facility issues that arise.

kayla h.  |  Overall Experience 
Rating:
5.0

Delivery was on time / ahead of schedule. Driver/forklift operator was exceptionally competent, friendly and helpful. I would use U-Haul Moving in the future.

Phil J J.  |  Overall Experience 
Rating:
5.0

Employees were very nice and helpful and extremely efficient. Terry was able to deliver the uboxes to a difficult location and picked them up right away. Extremely satisfied. Great employees.

Theresa S.  |  Overall Experience 
No reviews have been submitted for this location.

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