Customer Reviews for U-Haul of Landa Park

4336 reviews

920 IH 35 S   New Braunfels, TX 78130
(@ Huisache Ave)

(830) 629-5831

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(830) 629-5831

920 IH 35 S
New Braunfels, TX 78130
(@ Huisache Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

michael W. 
Rating:
4.0

24 drop off but know the location to have above average service in getting me checked in and on my way.

Kimberly C. 
Rating:
4.0

I did after hours drop off but have used drop off during work hours and they are pretty good.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

LARRY P. 
Rating:
3.0

Everything was great except when I got there they told me they didn't have my furniture Dolly that I paid for and reserved online. They said they don't get a lot of them. And it was first come first serve. I was there at 8:00 am. Other places I have rented from have everything you ordered in the truck already so you pay and go. I then had to go find furniture Dollies. If would have been nice to let me know they didn't have them do I could have made plans to get them ahead of time from some where else. Other than that no problems.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

The 2 guys working at the location took care of everything, was a much better experience than I expected

BRANDON F. 
Rating:
5.0

Customer did not leave a comment.

HELIE A. 
Rating:
4.0

I have rented trailers to carry cars from you twice recently. Both of the trailers were in poor shape. The tiedowns were of no value. One was completely broken the ones on the second trailer did not work well. The list of hours to get the trailer on and off the automobile was broken on the second trailer. The trailer was in very bad shape.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN B. 
Rating:
4.0

Staff was professional. Good experience

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

CHAD T. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
4.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

lewis L. 
Rating:
5.0

Customer did not leave a comment.

Trish J. 
Rating:
5.0

Customer did not leave a comment.

Lynda C. 
Rating:
4.0

Customer did not leave a comment.

Lyle L. 
Rating:
5.0

As always, anytime I move, I only use U-haul. Consistent excellent experience anywhere I use them!

RODNEY S. 
Rating:
5.0

Customer did not leave a comment.

MIKEAL K. 
Rating:
5.0

The 2 guys in there were very professional. Helped me out when I was in a bind and would recommend that you go to this location 100 percent. They were very fast and on point with every question I had. These guys know what there doing without a doubt.

Gabriel C. 
Rating:
4.0

Nothing

JUANITA L. 
Rating:
4.0

Clear instructions on where to park large vehicles, particular once site begins to fill up.

CHRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

REFUGIO R. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
3.0

There is no way to pull in and backup a trailer. Had to take it off the hitch and walk it to the return spot. Be prepared

JUDITH B. 
Rating:
5.0

Good place to get it done

ROBERT H. 
Rating:
2.0

The tires were NOT inspected or they would have replaced the passenger tire on the trailer before renting it out to us. The location is also too crowded.

James B. 
Rating:
5.0

None

Jonathan O. 
Rating:
3.0

Customer did not leave a comment.

Richard T. 
Rating:
4.0

Good experience but i was charged for fuel. Put 24 miles on the truck and put 2 gallons in before returning it. Yet I was charged $10 for 3 gallons after I dropped it off.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

SONIA O. 
Rating:
5.0

All good.

Keith D. 
Rating:
5.0

It was a very smooth thing easy and fast I don't think you could improve on that

TODD S. 
Rating:
5.0

Customer did not leave a comment.

PHILIP H. 
Rating:
2.0

2nd time in a row I've rented a uhaul here within a few months and both times they didn't have the dolly I reserved. I needed an appliance dolly with straps or I wouldn't have been able to move the items I needed to. Luckily Home Depot had one, but it cut into my reservation time to go pick it up. On the website there was mention of a guaranteed reservation or $50, but haven't been able to find out anything else about it. If you're planning on moving and need a dolly to move anything heavy, I wouldn't count on this location.

ANDREW H. 
Rating:
5.0

Just keep doing what your doing, good job!

MIKEL K. 
Rating:
5.0

Customer did not leave a comment.

CONNIE G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
4.0

Customer did not leave a comment.

DOLORES C. 
Rating:
3.0

I didn't realize the return time for the trailer and this location called to inquire if I was returning the trailer on time. I told the person that I could have the trailer back in two hours and was met with, we have that trailer rented and they are here to pick it up. I said I'd have the trailer back in two hours and he hung up. I called U-Haul customer service to change the return time to noon. I was told there would be no additional charges but that was a lie. I received an invoice for $20 additional charges. When I returned the trailer, the attendant said U-Haul had changed my drop off location. Then he checked and I was at the correct drop off point. Then I realized, U-Haul is using it's customers to position it's equipment. That's what happened to me in Houston.

Rodney S. 
Rating:
5.0

Mr Wyatt was the epitome of customer service!!!! He wasn't only business focused, but he placed a nice touch of per personal service ( I.e… how was my day going? Is there anything else I can help you with? Please be safe…) above and beyond ensuring a customer''s safety!!! At drop off… SERVICE WITH A SMILE!!! Asking with total sincerity if my experience with U-Haul was up to my standard… the answer is YES!!! Great MAN!!! Thank you for having Wyatt in your company!! V/r, Ray Gomez 1SG/ USA (Ret.) 210-439-8291

RAMON G. 
Rating:
5.0

Customer did not leave a comment.

TOMMY W. 
Rating:
5.0

Customer did not leave a comment.

Yecenia C. 
Rating:
5.0

I did have to call back to correct an issue with the wrong mileage and gas was entered into my final bill. However, they quickly resolved the issue the same day I brought it to their attention

Todd K. 
Rating:
5.0

The guys who helped us extremely considerate of all the customers time and very friendly. It was a quick and easy process. Very impressed!

ZECHARIAH B. 
Rating:
5.0

Good service. Easy experience.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE A. 
Rating:
4.0

Small location. Parking lot was a mess. Staff very friendly and helpful.

David B. 
Rating:
5.0

Very friendly

LOUIS M. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

RHONDA L. 
Rating:
5.0

Customer did not leave a comment.

CHARLESHERBERT G. 
Rating:
5.0

Great service and products

JOSE H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE R. 
Rating:
4.0

Took 30 minutes to process payment. Also can improve on after hours Drop off process.

JULIO G. 
Rating:
3.0

N/A

MICHAEL S. 
Rating:
3.0

Customer did not leave a comment.

MONICA S. 
Rating:
3.0

This is an overall negative review in reference to my experience with U-Haul as a company. I experienced 2 failures to meet the guarantee of service/equipment. Please contact me for my $100 across 2 failures on this same days reservation.

ROLANDO C. 
Rating:
5.0

Customer did not leave a comment.

SALVADOR G. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Great

JUDY C. 
Rating:
3.0

Customer did not leave a comment.

David R. 
Rating:
3.0

Location was good but your system messed up my reservation. I had a one way reservation to Nashville from Texas and your system had me picking up and returning to the same location. Called customer service on the phone. She was horrible and no help. Had to drive back to the pickup location to get it fixed.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Ronald T. 
Rating:
3.0

Customer did not leave a comment.

KARL H. 
Rating:
4.0

Customer did not leave a comment.

WALTER R. 
Rating:
5.0

vary tight access to drop off car carrier with a 26 foot U-haui truck butt employee cleared exit while paper work being completed.

WALTER R. 
Rating:
3.0

Had to eat too long.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Erin H. 
Rating:
4.0

Customer did not leave a comment.

Paul T. 
Rating:
3.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Petra C. 
Rating:
5.0

Customer did not leave a comment.

CHASE F. 
Rating:
3.0

Customer did not leave a comment.

Eli C. 
Rating:
5.0

Easiest rental I've ever done. Took care of everything online.

Gregory D. 
Rating:
3.0

Customer did not leave a comment.

KYLE R. 
Rating:
5.0

Customer Service was outstanding. He helped me finalize my reservation, helped find a storage facility that met all my requirements and helped me set up my online account. All under 30 minutes. Personal at the reservation site were very knowledgeable in there trade and kept me informed on any changes. They did so in timely manner. Professionalism at its best!

jorge R. 
Rating:
3.0

It was quick to pickup and drop off… employee didn't seem too friendly though. Nothing was explained that the inspection, etc was through mobile app now. Overall it was quick and easy to get in and out

MARIE H. 
Rating:
5.0

Customer did not leave a comment.

FREDDIE F. 
Rating:
1.0

No drop box for keys when returning rental truck after hours. Sat on hold for 32 minutes waiting for customer service to help resolve the situation but no answer. I have pictures and a video showing no key drop box.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

RYAN H. 
Rating:
5.0

Courteous, employees knew exactly what they were doing. Definitely will use this location next time I need a trailer or truck. Thanks and keep up the good work!

HAROLD B. 
Rating:
3.0

The drop off points trash can was over flowing and no one came out when I returned my truck. Had to go in side and wait for 10 min for her to finish reminiscing with an old friend. The truck was subpar, ac did not work. Last time I use Uhaul...

Ruben R. 
Rating:
3.0

Have the truck ready

RENE E. 
Rating:
5.0

Customer did not leave a comment.

Marisa E. 
Rating:
5.0

Very helpful and friendly staff at this location.

Evan R. 
Rating:
1.0

This location and staff are the only reason I would ever consider using U-Haul again. My HORRIBLE, EXPENSIVE, EXPERIENCE WITH U-HAUL WAS TRASH!!!! How the hell do you get off charging .76 cents a mile? Then expect your customer to return it to the location with the exact amount of gas in it as when you left the location?? I had to pay 25$ on top of the 134$ I already paid for the damn truck I didn't even want!!!!! Because you tech messed up putting on my hitch a year ago, by not attaching the electric components for the trailer lights! So I had pay $109!!!!!! More than I was expecting!!! I will be calling tomorrow and I expect a partial refund for your mistakes!!!!

JOSHUA M. 
Rating:
3.0

Customer did not leave a comment.

Kurt K. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
4.0

The associates in the store were quick , courteous, and efficient. The phone system is not. Too many menus and tedious options before getting through to an actual person. The person I did get through to was great.

JOSEPH E. 
Rating:
3.0

Make sure everything is operable before signing them out. Air conditioner stuck and blowing on defrost windshield. Not the first time but it seems that steering wheel are filthy and wonder of all interior, use clorax wipes.

EUSEBIO P. 
Rating:
5.0

Customer did not leave a comment.

MELINDA W. 
Rating:
4.0

Customer did not leave a comment.

CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

LARRY P. 
Rating:
5.0

Truck was not super clean - could have been run through a car wash. Also - they did not let me know online when I booked that I could not rent without a TX driver's license. Definitely should let people know that - my dad had to come all the way back to take over my rental in his name.

Dante G. 
No reviews have been submitted for this location.

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