Customer Reviews for U-Haul of Landa Park

4,405 reviews

920 IH 35 S   New Braunfels, TX 78130
(@ Huisache Ave)

(830) 629-5831

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(830) 629-5831

920 IH 35 S
New Braunfels, TX 78130
(@ Huisache Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

The truck was dirty. And old and sounded like it was going to break down. The console was loosened and coming up when I got in the truck it was already on 50 miles to empty. And for the e track more information needs to be provided.

TYSHANA B. 
Rating:
1.0

Unfriendly staff. It appeared we inconvenienced them. No instructions given on vehicle. We ordered a furniture Dilley and were told we had to buy one instead because they did not have one to rent. We rented a half dozen furniture pads which they did not have which meant we had to drive back home to find as many blankets and padded as we could so we spent unnecessary time and mileage to rent the truck. We have rented from U-Haul using several locations over the years. We will go elsewhere in the future and tell friends to do the same. Staff did not care that they didn't have what we ordered. We had to call them from the truck to find out what the towing system light meant etc. We ended up spending more due to the lack of what we ordered as we has to buy the dolly then drive miles home to get blankets. I normally do not leave bad reviews but our experience there was horrible in every way.

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

Jim T. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
5.0

Customer did not leave a comment.

Michelle A. 
Rating:
4.0

Customer did not leave a comment.

KELLY G. 
Rating:
5.0

Customer did not leave a comment.

Ken H. 
Rating:
5.0

Customer did not leave a comment.

SERGE G. 
Rating:
5.0

Customer did not leave a comment.

ARNULFO S. 
Rating:
5.0

Nothing

Gail S. 
Rating:
5.0

I can't wait to come back to this location, I have never had problems here and its always a quick and easy experience.

CHRISTIAN A. 
Rating:
5.0

Excellent experience. I extended my rental with just my phone number. The on-line return requiring five or six photos was tedious but doable. Complaint: The key return at this location is a small slot in a garage door with a small sign identifying the slot. Your on-line instruction say look for a big, orange return box. It took five minutes to find the return slot. This is not being customer friendly!!

JAMES P. 
Rating:
5.0

Great customer service. Rental was clean and full of gas. Check out was easy and check back in was easier. This location always has what you need.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

OSCAR P. 
Rating:
3.0

We reserved 24 blankets and the store gave them to another customer. So we had none.

JEAN B. 
Rating:
3.0

Customer did not leave a comment.

BRAE H. 
Rating:
5.0

Customer did not leave a comment.

HARLEY K. 
Rating:
1.0

Return my charges back to bank. Pay for my 75 inch TV that got broken.

JOSE C. 
Rating:
3.0

Customer did not leave a comment.

SHEA J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

awesome service

Daisy Mae C. 
Rating:
2.0

More importantly I would never recommend the 24/7 pick up option. I tried to pick up my truck at 7:30 on a Sunday night and spent the better part of 2 hours on hold. It was only when I dialed the new reservation line did I get any resolution to my issues. That resolution was to come back at 7:00 am the next morning. I was told by the reservation specialist that I would get a $50 reservation guarantee refund for all the trouble I had the night before but the agent at the location would not honor this policy. Yes your trucks are cheaper than the competition but I bet they would have been nicer to us.

CHARLES JAMES M. 
Rating:
5.0

Uhaul's overall customer service needs to be improved.

William W. 
Rating:
5.0

Customer did not leave a comment.

GERAD H. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

Clean and fast.

RICHARD F. 
Rating:
5.0

Easy check-in. Helpful staff.

MARK E. 
Rating:
5.0

Customer service was exceptional!! Thank you.

VICTOR C. 
Rating:
5.0

Quick and easy vehicle check-in. In/out in less than 5 minutes. Great Job!

PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

RANDALL P. 
Rating:
5.0

When I arrived to return the truck there was only one person working. There were 3 people ahead of me but the employee was quick and made sure to let everyone know he would be right with them. Kuddos to this guy for being able to multi task and hold down the fort. Everything was quick and easy.

JENNIFER G. 
Rating:
5.0

Customer did not leave a comment.

Elibardo R. 
Rating:
5.0

Customer did not leave a comment.

DALLAS M. 
Rating:
5.0

There was a right rear low pressure tire warning when I picked up the van.

LARRY D. 
Rating:
5.0

The gentleman at the desk was great. I will come to this U-haul loacation for all of my moving needs.

JOHN KENDARRYL B. 
Rating:
5.0

Easy pick up. All ready on time.

ROSS M. 
Rating:
5.0

No issues, truck was ready and on time.

ROSS M. 
Rating:
5.0

Fast!

GREGG M. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

Very good service, nice staff, ready when I got there.

ROSS M. 
Rating:
5.0

Customer did not leave a comment.

Jay L. 
Rating:
4.0

Customer did not leave a comment.

KRISTIN G. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
1.0

I was over charged and lied too but the U-Haul on landa . A women told me after I returned the keys their would be no additional costs , she then called me back later saying I owed more money , I told her I would pay she then spoke unkind and ugly to me almost in a threatening manner . I returned to the facility to speak in person because they would not answer the phone ,it did not resolve my issue . The man you processed my app the day before when I rented the U-Haul said it was a certain amount which it would be on hold at no other cost ...that was a lie . They are not professional and are obviously not all trained properly . I do not recommend this particular location on landa in Seguin . I have never been so upset with U-Haul being a past customer a few times . I will never use U-Haul again . A big rip off .

Kirsten B. 
Rating:
5.0

Customer did not leave a comment.

SAUNDRA J. 
Rating:
5.0

All went well and thank you.

Nancy S. 
Rating:
5.0

very helpful and manner .

ARLIE T. 
Rating:
5.0

Customer did not leave a comment.

SPENCER DOUGLAS D. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
5.0

Very helpful!

ROSS M. 
Rating:
5.0

Very quick drop off, with no issues.

JACK S. 
Rating:
5.0

Customer did not leave a comment.

TERRY A. 
Rating:
4.0

Stop the requirement to have the city listed on license to rent vans/trucks (not box trucks). U-Haul said this wasn't an issue but 2 locations told me I couldn't due to my license saying 'Cibolo' but I rented from New Braunfels.

WILLIAM W. 
Rating:
5.0

Where here to serve you.

SARA S. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

ROGER W. 
Rating:
4.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

BELINDA R. 
Rating:
4.0

Customer did not leave a comment.

Judith C. 
Rating:
5.0

Was a good visit to the location

Laura A. 
Rating:
4.0

Customer did not leave a comment.

GARY B. 
Rating:
2.0

We got there close to closing time. The service agent wanted to go home and wanted to go home. We had the wrong size tow hitch. We asked him if he could wait while we got the right one , he said no. We went and got the right size returned at 459pm. He was not happy. I bribed him with $20 and he went ahead and helped us with completing the rental. I should not have to pay your employee for doing his job. Not happy at all!!!

Adan D. 
Rating:
5.0

Have used this location before

DUANE HERBERT S. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

Location was a little difficult to access with too many trucks in the lot. Understandable for Texas though. Personnel got me in and out quickly.

THOMAS M. 
Rating:
5.0

No comments for improvement. I have visited this location a lot in the past year gather packing supplies before I got my truck. I wish I could use them at every location.. I love this team!

Kimberly B. 
Rating:
4.0

Customer did not leave a comment.

michael W. 
Rating:
4.0

24 drop off but know the location to have above average service in getting me checked in and on my way.

Kimberly C. 
Rating:
4.0

I did after hours drop off but have used drop off during work hours and they are pretty good.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

LARRY P. 
Rating:
3.0

Everything was great except when I got there they told me they didn't have my furniture Dolly that I paid for and reserved online. They said they don't get a lot of them. And it was first come first serve. I was there at 8:00 am. Other places I have rented from have everything you ordered in the truck already so you pay and go. I then had to go find furniture Dollies. If would have been nice to let me know they didn't have them do I could have made plans to get them ahead of time from some where else. Other than that no problems.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

The 2 guys working at the location took care of everything, was a much better experience than I expected

BRANDON F. 
Rating:
5.0

Customer did not leave a comment.

HELIE A. 
Rating:
4.0

I have rented trailers to carry cars from you twice recently. Both of the trailers were in poor shape. The tiedowns were of no value. One was completely broken the ones on the second trailer did not work well. The list of hours to get the trailer on and off the automobile was broken on the second trailer. The trailer was in very bad shape.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN B. 
Rating:
4.0

Staff was professional. Good experience

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

CHAD T. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
4.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

lewis L. 
Rating:
5.0

Customer did not leave a comment.

Trish J. 
Rating:
5.0

Customer did not leave a comment.

Lynda C. 
Rating:
4.0

Customer did not leave a comment.

Lyle L. 
Rating:
5.0

As always, anytime I move, I only use U-haul. Consistent excellent experience anywhere I use them!

RODNEY S. 
Rating:
5.0

Customer did not leave a comment.

MIKEAL K. 
Rating:
5.0

The 2 guys in there were very professional. Helped me out when I was in a bind and would recommend that you go to this location 100 percent. They were very fast and on point with every question I had. These guys know what there doing without a doubt.

Gabriel C. 
Rating:
4.0

Nothing

JUANITA L. 
Rating:
4.0

Clear instructions on where to park large vehicles, particular once site begins to fill up.

CHRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

REFUGIO R. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
3.0

There is no way to pull in and backup a trailer. Had to take it off the hitch and walk it to the return spot. Be prepared

JUDITH B. 
Rating:
5.0

Good place to get it done

ROBERT H. 
Rating:
2.0

The tires were NOT inspected or they would have replaced the passenger tire on the trailer before renting it out to us. The location is also too crowded.

James B. 
Rating:
5.0

None

Jonathan O. 
No reviews have been submitted for this location.

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