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Shamika SCustomer Reviews for U-Haul Storage of Rainier Valley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Would have given 5 stars, however the time I started the 1 month free, I was unable to gain access for 2 reasons: 1. The customer service person, on the phone (not at this location) failed to select 24 hour access - even though I repeatedly emphasized that I required 24 hr access 2. That same night (prior to me seeking to gain access to the storage unit), the security system was reset = resulting in the all the local access terminals/card scanners needing to be reprogrammed. The reprogramming is apparently a manual function and thus couldn't be done until office reopened again
David W | Overall ExperienceThe manager was very helpful to my needed and Kathy with more information about the storage and my situation. Thanks
TARTISHA D | Overall ExperienceThis is a very poorly designed survey = inherently biased Free 1st month for 1 way drop truck rental
David W | Online Move InLynell annd Jamal were amazing to work with!
JOEVANA S | First ImpressionsI received excellent customer service. Helpful and a very nice demeanor.
KATHRYN B | First ImpressionsI moved out on April 17. I checked out that day with the office. Since then I have been receiving multiple threatening emails and attempts to charge my card luckily I gave a dummy one use card number so they werent ablento overcharge me. I have called in repeatedly to resolve this but supposedly no one is ever available to address it. This same facility also overcharged me on both of my truck rentals, and lied about the fuel level of the vehicle even though there was photo documentation.
Brandon H | Overall ExperienceGreat staff. Very helpful. Convenient location and access in and out of the facility.
STANLEY H | Overall ExperienceKayla and the district manager were so amazing helping me with my refund for extra months not used
Will C | Overall ExperienceThe communication and the whole process of rental was a complete fiasco. U-Haul has an app to help make things easier and all it did was confuse everyone in the process that works for U-Haul. U-Haul needs a complete overhaul of their reservation system and management.
Mathew E | Overall ExperienceWe have used Uhaul for years. Being a military family meant a lot of moving across the US to the next duty station and our new home. Even when we just needed some storage space the Uhaul facility was there to help us out.
JOAN W | First ImpressionsKat is a really nice and has great customer service !
tee g | Overall ExperienceThis location had some of the most genuine, kind, and hard-working employees I’ve ever seen! Everyone is in a good mood, helpful, smiling, and working hard to take care of the storage units and the trucks.
TIA C | Overall ExperienceI didn't rent a storage I purchased a U-Hule
Tanessa D | Overall ExperienceThe staff is extremely helpful and attentive. Ensured that each encounter from check-in to check- out was smooth!
Bianca M | First ImpressionsThe outdoor unit we reserved had an old lock on it that they could not remove. So they had to switch me to an indoor unit, which was very inconvenient.
BRAESON R | First ImpressionsThe woman in the store was unbelievably rude, gave us the wrong unit TWICE and refused to even give her name. Marco was kind and helpful as much as he could be. This was an absolute disaster from the start.
Mo G | First ImpressionsI haven’t even stepped foot in my storage unit, I had to purchase storage through another company that actually let me go when I needed to and had more knowledgeable staff. I was told that there was after hours storage by a very helpful staff member, but when I went to go use the after hours storage I was told to leave. I had to spend so much extra money just because the employees couldn’t get their story straight. The office hours don’t line up at all with my work schedule so I never even got a chance to go use my unit. Management needs to do a better job of educating employees on when customers can access the facility. The facility also wouldn’t answer calls. Their number routes to the U-Haul main line and when U-Haul tried to call them they just never picked up. Do your jobs!!!
Lillian U | Overall ExperienceThe general manager and manger went way over and beyond to show me how to use the lock. They were very welcoming. The unit is the perfect size for the right price. I do a lot of business with U-Haul and they representatives handled me with care.
Kerrainn R | First ImpressionsI was confirmed online for one month free storage for the exact unit I ultimately paid for yet when I arrived on-site was updated that not only would that exact unit not have been offered for that rate, that there would not be that offer honored. I paid the first month yet am super disappointed that the online promotion was setup that way and resulted in not only customer frustration and inconvenience but also unnecessary time and energy for staff (and management) involvement to smooth out. I feel like this is something that can be resolved so it does not continue to happen for future potential customers. I hope that there will be efforts taken to honor the *promise* of a comped months storage rental fee for the exact type of storage space I have at this time.
MICHELLE A | First ImpressionsKenyatta was absolutely wonderful and super helpful. An experience I dreaded turned out way better than I thought thanks to her help!
Adam C | First Impressionscustomer service level A+ friendly, helpful and professional environment.
L'TAAI M | First ImpressionsGreat staff and management team. Give them a raise!!!! Please and thank you. :)
Takevia J | Overall ExperienceI want to especially commend Kenyatta Johnson for the amazing service she provided. I had just completed a long move and needed to unload my 15' foot truck to my storage unit at the Rainier Valley facility. Even with a long line at the office, Kenyatta handled everyone's situation (including mine) promptly and with poise. She's the most capable, professional, and friendly U-Haul employee I've ever worked with!
Garrett F | First ImpressionsThe staff was always outstanding but the area of the building is less than desirable.
ALEXANDER W | Overall ExperienceI moved out Sunday April 21st.
DENISE W | Overall ExperienceGreat
Omar S | First ImpressionsThe staff were friendly and seemed to be trying their best. Maybe I happened to go at busy times or maybe they’re understaffed, but the gate to access the lockers was never open during the morning business hours when I’d arrive. It’s time consuming to find someone to unlock an access every morning you arrive, especially when you’re busy moving. Communication could also be improved. There was a lock left on my locker the day I rented. Was told it would be removed that evening and be ready to move in the next day. It wasn’t removed or ready when I arrived with a trailer full of furniture. Staff couldn’t unlock it. They said they would call a locksmith. I was given a temporary small locker. Called that evening to see if the locksmith came, but they hadn’t even called yet. Granted, they were busy, but that was supposed to be taken care of the day before. I had to spend more time moving furniture from one temporary locker to the rental. It’s hard enough to coordinate help and transport when moving, and U-Haul did not make the process any easier. .
SAMUEL B | Overall ExperienceIf I were the U Haul general manager , I would definitely find a new manager for that place
haluk S | Overall Experiencethe staff were courteous and friendly, I felt at home there while going through two moves at once: our own house and my mother’s apartment. Thanks so much, happy to be done but I will miss stopping in regularly :)
JONATHAN S | Overall ExperienceKenyatta and her staff made sure I was always taken care of, and always helped with a smile. They really bent over backwards to see that everything ran smoothly. If I ever needed a storage unit again, I'd go back.
AnnMarie K | Overall ExperienceMy unit looks like the door will fall off the hinge. The inside of the unit door has a deep dent like someone knocked something into it. The ceiling is exposed so I am concerned about water leaks eventhough I purchased insurance that will cover if there was such an event. The absolute worst...there is a black box in my unit near the door that says "rat poison".
Belinda S | First ImpressionsI had a very good experience, I know that if I ever need to store items, this facility will be my first choice. Thank you!
Gabriela C | Overall ExperienceEverybody was helpful and nice 👍🏽
aida m | Overall ExperienceThey overcharged me thrice and also they didn’t communicate me on price increase. Definitely I wouldn’t recommend to anyone.
VANDAN P | Overall ExperienceJohn and his team are top notch! They assisted me from the day I landed in Seattle all the way until I was completely moved not my apartment. 10/10 Would recommend!
ANDREW L | Overall ExperienceMain Storage password never worked and I always had to call the storage personnel to open it. I used the unit only ofr 2 month and tried access 5 times. it always the password issue which was never fixed
Atul G | Overall ExperienceFor me so far, the best!!👍🏽
aida m | First ImpressionsLittle bit expensive but it was okay
MUJIB Y | Overall ExperienceThis store was amazing, the manager was so helpful, and worked with me. The best experience I’ve had at any uhual, and I would recommend this location to anyone in Seattle who needs help moving or storage.
ROLAND Y | First ImpressionsThe staff were distracted, unprofessional, and uninformed.
Troy O | First ImpressionsStaff was great and friendly. John was very helpful and knowledgeable. Thanks for a great stress free experience.
CEDRIC D | Overall ExperienceWith everything done to me in the start of my U-Haul experience, the end of my trip was the best
Steven D | First ImpressionsU-Haul is the best I really appreciate you thank you so much
ZENEBESH G | Overall ExperienceFriendly and accommodating staff that made the experience enjoyable.
Neil M | First ImpressionsFantastic staff. Watched football with them for a second. Made my move really easy.
Dustin V | Overall ExperienceThe staff is friendly, knowledgeable, and courteous.
MICHAEL J | Overall ExperienceThe Employees was very helpful and I was very pleased with the service I received.
Lewis P | Overall ExperienceVery excellent service from Miguel, Jerome, and a younger lady I talked with a bit at the Ranier U-Haul location in Seattle. My dad had just passed away recently and he had been in a wheelchair for the past 25 years and due to these circumstances I had a lot going on and Jerome said he would work with me. He got me moved into a few storage units and also worked with me on the late fees for my U-Haul as he said he understood where I was coming from with my Dad passing away. Excellent A++++ service I will recommend U-Haul to anyone I know that is moving and also be sure to recommend the U-Haul location on Ranier specifically to anyone looking to move around this area.
Jacob M | First ImpressionsShederrick was great!
ronnisha s | First ImpressionsThe work that the lady at the counter is doing is outstanding. She is constantly multitasking with very little help, so more power to her. U-haul will perhaps do better by making technology more conducive and user-friendly for its staff so that they may accommodate reasonable and logical customer requests promptly.
Parameswaran S | First ImpressionsOver charged multiple times and an over hour wait to get the second key you need to get into your own storage.
Josh S | Overall ExperienceThe staff are always so friendly and helpful!
Chandra R | Overall ExperienceGreat place to rent a storage space.
James L | Overall ExperienceCustomer service was awful and extremely rude. Place smelled like urine. No access after 7. Worst U-Haul location I’ve ever used.
DWAIN J | Overall ExperienceAndre was knowledgeable and quick to help. Area is a bit sketchy, but he was very friendly.
DWAIN J | First ImpressionsWe received the best customer service and really appreciate the level of service you provided. Thank you!
Amy F | First ImpressionsNeed more help. Always a line when entering the premises.
Lawrence C | First ImpressionsVery helpful staff!
Austin S | First ImpressionsSanta and Shedrick were stupendous with their Customer Service and Professionalism. They are the epitome of excellence.
VICTOR R | First ImpressionsThe wrong people are being made supervisor while the most capable one there is doing everything and teaching them.
poul a | Overall ExperienceWe were using the storage facility for a very, long time and I have no complaints. Would highly recommend it.
Santiago C | Overall ExperienceThanks For understanding GOD BLESS 👣
kevin f | First ImpressionsJoshua was amazing. Thank you so much for Excellent service
tinesha h | First ImpressionsWe used this facility as part of a UBox move. Everything went smoothly and we appreciate all the communication from Moving Help on delivery day. This is a great way to move a small amount of items.
Wendy S | Overall ExperienceVery friendly and helpful staff, prices are high
Nicholas P | Overall ExperienceI would like to say that Santos and Jerome at the Rainier location went above and beyond to help me with access to my storage unit. They both deserve recognition for their great customer service!
Farida B | Overall ExperienceThe staff was extremely helpful and accommodating to my last minute, unscheduled request to access my ubox. Both the store manager and assistant manager were awesome. Thank you!
casey w | Overall ExperienceJosh Gardner was a lot like Shayla Pruitt he attended to my every need as far as storage as well as truck and trailer rental took very good care of me and I will rent from him again.
TC E | Overall ExperienceThank you
verdell h | First ImpressionsPeople working here are wonderful and were accommodating. We had to rent a second unit because I have a lot of stuff and they helped us out!
Angela M | First ImpressionsFriendly staff and great customer service, they really go out of their way to try to accommodate you and thoroughly explain the contract. Would highly recommend!
Martha B | Overall ExperienceGreat experience for me!
Zhou R | Overall ExperienceJosh and Linda have been very helpful.
Clayton P | Overall ExperienceGreat service
nilay C | Overall ExperienceThis facility could not locate my ubox for 2 hrs even though uhaul confirmed they were supposed to have it. I called to speak with the manager about it but they never called me back. Distressing.
Liz A | Overall ExperienceThe staff here is fantastic. From the manager to the person who mops the floor, everyone is helpful and very accommodating. I would totally recommend them.
Billielee B | Overall ExperienceEvery step of our U-Haul box was on time and as expected. Thank you.
WILLIAM R | Overall ExperienceStaff is great. Parking sucks but they are working on it.
Harmonie A | Overall ExperienceGood service
LOR A | ReservationThey need to update their help desk. I called the location and the person on the phone told me the UBox hours were 9-8pm. I went there at 6:30. They told me the hours were 9-4. Extremely frustrating.
Sachin A | Overall ExperienceVery friendly and accommodating
LOR A | ReservationAt the Government store in Mobile, AL, my reservation was not honored and when I was finally able to get my hitch installed, the mechanic forgot to put back my driver side taillight. Not happy.
anna s | ReservationMy experience was fine and I will always use UHaul and recommend them to my friends. However, this particular location is insanely busy and the line was out the door every time I visited. Too hectic.
Jessica F | Overall ExperienceBYE
Eric R | Overall ExperienceNA
ERLINDA D | ReservationLong lines and disorganized service. No one told me that 24 hour notice was required so we went and stood in a long line to be informed that the forklift was broken. Service model broken.
KATRINA Z | Overall ExperienceThe staff at the Rainer location, especially the manager Linda, was incredibly helpful. We had a terrible experience with our Ubox (your corporate system sucks) but Linda was amazing and helpful!
Jacqueline K | Overall ExperienceIt would be great if you could access your storage locker later than 7pm. A lot of people don't get home from work during the week until 6:00pm or 6:30pm and can't make it before closing.
Daniel B | Overall ExperienceWoman who helped me went above and beyond trying to help figure out why my trailer wiring harness wasn’t working. Very helpful and very friendly!
BEN A | Overall ExperienceThe 3rd party delivery company was fantastic
Chris K | Overall ExperienceLinda was proactive in contacting me to confirm details of my move and was able to coordinate with my moving company.
Elizabeth S | Overall ExperienceOne item in my shipment arrived damaged. Otherwise everything was great - on-time, friendly service. I am still working with U-Haul to get a refund for one unused U-Box.
Michael L | Overall ExperienceWas told my U-box would arrive late It then arrived early and we we're not informed until 5 days later. The staff at the location was helpful but very slow. The bathroom was in a horrible state
Emily c | Overall ExperienceEspecially happy it was free as I used UHaul for moving. This was really convenient. The staff were helpful and got the storage organized very quickly and efficiently.
Olivier M | Overall ExperienceVery helpful and efficient!
Marena C | Overall Experience