Customer Reviews for University Drive Self Storage
(U-Haul Neighborhood Dealer)

1,179 reviews

965 E University Dr   Tempe, AZ 85281

(480) 831-3075

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(480) 831-3075

965 E University Dr
Tempe, AZ 85281

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cheryl S. 
Rating:
3.0

Customer did not leave a comment.

Barbara F. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
3.0

Pretty run down

Stephen S. 
Rating:
5.0

Fast and easy process. Agent on site was friendly and very helpful

Jennie C. 
Rating:
1.0

The gentlemen behind the counter, Jeff I assume at least that's what the cards say was an absolute joke and a complete asshole during the entire checking in and explanation process

TYLER G. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

Lawrence W. 
Rating:
5.0

Nothing everything was awesome, the representative was very knowledgeable friendly and very personable and treated me like family that's what I love

Christopher M. 
Rating:
3.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Trina C. 
Rating:
5.0

Customer did not leave a comment.

Manuel F. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
1.0

Guy working there is very rude.

Eduardo M. 
Rating:
5.0

Awesome experience. Will rent again when I need to and recommend as needed.

Jerrod P. 
Rating:
5.0

Very good experience!

David K. 
Rating:
2.0

Jim was not friendly at all. He did his job but was not welcoming.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Carmon T. 
Rating:
4.0

Cell phone pick up is easy, but long. Not sure, but possibly quicker just doing the truck pickup process with a person.

Zachary G. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Kellie H. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Perfect

Pernell L. 
Rating:
5.0

Customer did not leave a comment.

Louis D. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
3.0

Customer did not leave a comment.

Leah G. 
Rating:
5.0

Customer did not leave a comment.

Shruti S. 
Rating:
3.0

Customer did not leave a comment.

Tobechi O. 
Rating:
5.0

Van was ready early with right equipment. This place rocks due to the manager. Thank you

MICHAELPATRICK K. 
Rating:
3.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

We have used this location multiple times and always been satisfied

Michael M. 
Rating:
5.0

The man at the counter was very nice, efficient and knowledgeable.

Melissa D. 
Rating:
3.0

I was charged an outrageous amount for a gas refill, when I filled the tank up to the pre-fill amount. I have photos that prove as such-- the manager of this location is clearly underpaid and overworked. Please refund me the full amount of these egregious charges immediately.

Charles F. 
Rating:
5.0

Attendant was courteous and flexible!!

COLLEEN THERESE L. 
Rating:
5.0

Customer did not leave a comment.

Alyssa M. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

little to no suspension on the U-Haul.. very very bumpy on a slightly bad road

Sumedh G. 
Rating:
4.0

Customer did not leave a comment.

Mark O. 
Rating:
4.0

Customer did not leave a comment.

Anusha R. 
Rating:
4.0

There was no place to park after use.

Karthik R. 
Rating:
4.0

Location was good but parking is difficult and sparse.

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

Rachel N. 
Rating:
4.0

Customer did not leave a comment.

john L. 
Rating:
5.0

Customer did not leave a comment.

Anagha M. 
Rating:
5.0

Customer did not leave a comment.

Krishna A. 
Rating:
5.0

Customer did not leave a comment.

Laurie W. 
Rating:
5.0

It was easy to pick up. Much easier than the one on Apache.

Paul H. 
Rating:
5.0

NA

Fardeen A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

excellent customer service

James V. 
Rating:
5.0

Customer did not leave a comment.

Erik F. 
Rating:
4.0

Customer did not leave a comment.

Abreona M. 
Rating:
5.0

Easy rental from start to finish.

ROBERT A G. 
Rating:
5.0

Customer did not leave a comment.

Sumanth V. 
Rating:
3.0

Customer did not leave a comment.

Billy C. 
Rating:
3.0

The truck had some trash in it, which isn't a big deal but the man working at the counter had a very nasty attitude and treated me like I was inconveniencing him with my reservation. Even when I returned the vehicle, he barely spoke a word to me and was very short in answering my questions. I will likely return to Uhaul but definitely not at this location.

Brandi T. 
Rating:
4.0

The U-haul employee was easy to work with and helped me with everything I needed. He made my move go smooth. I would go back again.

Carter K. 
Rating:
5.0

Customer did not leave a comment.

Carmeka H. 
Rating:
5.0

Customer did not leave a comment.

Hugh P. 
Rating:
2.0

Customer did not leave a comment.

FEI D. 
Rating:
2.0

Was told the AC was working, and I called the Uhaul location in my way back because it barely worked, was told “it works better when it's on the normal AC setting” Well- just as a reminder, although none should be needed, AZ weather is HOT. Hyperthermia can happen in a very short amount of time in AZ, and the heat can be dangerous. The AC needs to be working, regardless of what setting- the ‘normal' settling barely blew out a skiff of air. When picking up the truck I asked TWICE if the air is working- and if this location considers a AC barely blowing a skiff as “working” then it is true “technically” but he loses all credibility when NOT being transparent or very truthful. Also, the guy told me that the weather hasn't been this hot and it had been working…. Uhaul must have their vehicles in optimal working condition, fix what's not working, be upfront & transparent with customers, and bottom line, treat the customers well and value them and NOT try to make excuses when confronted. So shady. The only thing that is saving me from escalating this complaint further, is that he gave me a Discount, rightfully so.

Carrie B. 
Rating:
5.0

Customer did not leave a comment.

Rosalia O. 
Rating:
4.0

Customer did not leave a comment.

Mihai T. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Keep doing what you're doing.

Curt D. 
Rating:
4.0

Customer did not leave a comment.

DARLENE K. 
Rating:
5.0

Had a good experience with this location.

Thomasonia L. 
Rating:
1.0

Pickup took almost 45 minutes though we were the only customer. Rep was not knowledgeable about equipment or additional supplies, for example, did not know which trailer was the correct one for the order, did not know what a “moving blanket” was or where they would be, did not know how to properly hook up the trailer to the truck. Overall a frustrating experience.

SHAWN G. 
Rating:
1.0

The manager of this location was very strange and unfriendly. He refused to help me even though I was clearly having trouble with the self check-in process.

Benjamin F. 
Rating:
5.0

Jim was very helpful and the entire process went smoothly.

Sherry S. 
Rating:
5.0

Jim was helpful in getting me checked out. The cargo van was clean, gas was on F, the dolly was already in the van, and the whole process was fast. The return was easy too.

Kerri L. 
Rating:
2.0

The only person there had no idea what she was doing. U-haul did great though and even called her to tell her to give me the key after she left me waiting for 15 minutes after I completed my check in with U-haul

Alex B. 
Rating:
5.0

Customer did not leave a comment.

WENDY S. 
Rating:
4.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Na

Venessa R. 
Rating:
3.0

Customer did not leave a comment.

Ying L. 
Rating:
5.0

Customer did not leave a comment.

Jon B. 
Rating:
5.0

Customer did not leave a comment.

Blanca R. 
Rating:
5.0

Customer did not leave a comment.

Connery M. 
Rating:
5.0

Great customer service from Tim.

Elsie T. 
Rating:
5.0

Gigi the customer service representative did an outstanding job getting us going and checked out. Great to deal with!

JAMES N. 
Rating:
4.0

Online check-in was terrible. The customer rep in the shop was helpful in overriding the online check-in. Truck wasn't fully clean, but otherwise no issues.

Shing C. 
Rating:
5.0

The business is good & fair.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

Raelyn S. 
Rating:
3.0

I left my house keys in the truck and ask to get them out. The lady in the room stated “ I can't help you “ over and over rudely. The keys were in the car and easily accessible. A gentleman lman then found my keys abs gave them to me

Ashley A. 
Rating:
3.0

The people could have been nicer, the lot is really hard to get in and out of and they could give you one of the trucks on the end instead of making up try and get the one crammed in the middle.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Convenient location. Web app is easy to use

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

Bennett M. 
Rating:
4.0

Customer did not leave a comment.

MARY N. 
Rating:
4.0

Jim was great. Thanks Jim

Molly B. 
Rating:
4.0

Customer did not leave a comment.

Nathaniel D. 
Rating:
5.0

Customer did not leave a comment.

Calla V. 
Rating:
5.0

Man was very nice. I was having trouble navigating your app and he helped me.

Mark L. 
Rating:
3.0

Online pick up process was stressful and online steps were repetitive.

Denson G. 
Rating:
4.0

Have a sign that directs customers to additional parking in the rear.

Camille H. 
Rating:
5.0

N/A

MARIA L. 
Rating:
5.0

The online booking, picking truck up and returning the truck was incredible. I cannot believe that I did all that without ever speaking to OR seeing an employee. But it worked great.

Scott S. 
Rating:
5.0

Good service so far! No complaints. We shall give it time.

Kenneth F.  |  Reservation 
Rating:
5.0

Very nice, helpful service Thank you!

CYNTHIA F.  |  First Impressions 
No reviews have been submitted for this location.

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