Customer Reviews for USA Express

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of USA Express

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aventia B. on

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Customer did not leave a comment.

James R. on

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DOUGLAS M. on

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The office space is cluttered with junk, the person helping me was bleeding on his arm, was yelling at the person that worked for him and lastly took phone calls while we were discussing what I needed to rent. Also, when picking up an item at the end of there day that even if I returned it at 8 am the next day that I get charged for 2 days. Wrong!!

Lester D. on

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The pickup site is a pig sty. It is FULL of junk. They could not find the password to the computers, so I had to wait. I wanted to buy boxes and they could not figure out how to do that. One of the employees reeked of cigarettes and the vehicle smelled like smoke and I had to lower the windows for miles to get the smell out.

LaJune H. on

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SENAKA R. on

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Staff was friendly and helpful, but the office was extremely messy.

Larry D. on

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nick Y. on

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Abraham L. on

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It took me two (2) hours to rent a trailer! The owner of the location seemed extremely unfamiliar with the computer system. He didn't seem able to type very well, and when I reviewed the rental agreement he had entered my destination location as a single word (including the abbreviation ct) with multiple misspellings. Beyond this, he was unable to look up the boxes that I had pre-paid for online. When I asked to just pay for them again he sent me across the street to run my credit card in his wife's store because he would only take cash for the boxes. This despite the fact I used my credit card to pay for the trailer. I ended up just going across town to buy boxes at home depot. I had to cancel my online box order with U-haul. One of the wildest commercial experiences I have had in my life. It was funny at the time, but I would never ever return.

Jennifer W. on

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Great owners! He’s friendly and very helpful!

brian B. on

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Kisung Y. on

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google map says the opposite side of the street.

Robtavious C. on

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Kenny W. on

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Very nice people, very helpful.

Michelle W. on

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Tim R. on

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michelle C. on

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Logan K. on

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Fix the mobile app for this location. I wasted almost a couple hours of my day trying to pick up and drop off with the mobile app which kept saying I was not in the correct location.

gonzalo S. on

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over charged me

joe A. on

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Briana D. on

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Nicole C. on

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The address is wrong on the computer.

Marcy D. on

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Elizabeth V. on

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Elizabeth V. on

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Andrew D. on

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James M. on

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Gwen C. on

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mark S. on

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Paul S. on

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Better way to have contact with customers When at the window

Allen P. on

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