Customer did not leave a comment.John R.
Customer Reviews for Valley Jewelry
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Courteous service. Easy in and out..David W.
Customer did not leave a comment.Robert O.
Customer did not leave a comment.Ken H.
Customer did not leave a comment.Erin G.
Customer did not leave a comment.Breanna L.
Service was great. Fast and easy.Kimberly T.
Customer did not leave a comment.Amanda G.
Customer did not leave a comment.Craig H.
The truck i used need attention to the oil pressure and it need a front-end alignment badly it is hard to steer but it the tuck did what I need toJASON B.
Customer did not leave a comment.David E.
Our Rental was relocated to this location on a day when the business was closed. We had difficulty with pickup because our reservation wasn't setup for online pickup. With much difficulty we finally received our truck 2 hours after when we expected to have the truck. This location was friendly and courteous with drop off, but pick up was a terrible experience. I blame that on Uhaul.Katheryn G.
friendly, informatitive staff, Easy to work with, ThanksTheodore S.
Customer did not leave a comment.Jason J.
There was a leak in the roof on the top right corner of the "mother's attic" we didn't notice it until we were unpacking. It rained the entire night before so tons of out stuff was dripping wet because of the hole. We don't know what is damaged until we unpack our belongings. This is unacceptable.Devin O.
Very helpful and friendly atmosphere.Stanley W.
I liked the camaraderie between local facilities. The overall transportation system is BAD!! I had reservations 3 weeks out . And kept receiving texts that everything was fine . AND then at 6:44pm the night before CANCELLED for no equipment. 2 days before you were all set and had my equipment. I guess the evil fairies came and took it away. I think that you should give up the online and let the local facilitators deal with the public and the equipment. If it wasn't for Irma @Public Security Storage calliing Matt at Valley Jewelry I would have been locked out due to demolition crews coming in. Very bad situation that your employees handled. Got me to stop crying. They are good employees and represent your brand with flying colors. The traffic control and online site can take a big FAT FKendell Kay C.
Customer did not leave a comment.Breanna L.
Customer did not leave a comment.Adriana G.
Dont change my pick up time 2 days before the move with no warning, and then change my pickup time again by phone the night before the move, forcing me to change locations and cry at work because you guys made a stressful time extremely harder. While the location itself doesn't really matter the overall customer service from uhaul is what sucked. Our reservations seemed to not matter at all. We ended up with a smaller truck than we needed at the wrong time. If it hadn't been for my family all offering to drive their cars with more stuff, our move would have been extremely harder because of the smaller vehicle. 2/10. The guy who was on the phone with us helped as much as he could and I respect that. Sucks that we had to use a much smaller truck though.Oliver A.
Truck was in excellent condition, staff was friendly. Even got a appliance dolly for free in back of the truck.Kurt B.
Customer did not leave a comment.Tania E.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.David G.
I understand there's a shortage of Uhauls right now and tons of people are moving across the country â€” but Uhaul needs to figure out a better and more reliable reservation system. We booked a Uhaul trailer a couple weeks in advance of our cross country move and was told the day before trailer pick up that a trailer might not be available to us until 4 days after our pick up date within 300 miles of where we were, pick up was on a Saturday morning and they told us they wouldn't have one available until the following Tuesday. That is completely unacceptable when a reservation is made prior. We ended up still getting a trailer on our Saturday pick up day, but it took a lot of moving parts to get there. Moving is stressful enough, improve your system to help alleviate some of that stress for your customers instead of creating more.Gwen E.
Nice placePatrick O.
The truck was disgusting!! It had not been cleaned since the last customer. There was a sticky drink spilled all over, dried syrup and a bottle label in the cup holder, two different face masks on the floor, as well as empty water bottles. The inside of the box was not swepted out.Sharon J.
Hire someone friendly. Guy running this place was on the verge of being rude.JOHN KARL S.
Put the website for after hours check-in and change the sign that had incorrect info for after hours check in.Albert Q.
Honestly, the service I received was exceptional. Keep up the great customer service!Phillip H.
Customer did not leave a comment.Kyle C.
Customer did not leave a comment.Marco R.
Customer did not leave a comment.JOSEPH D.
Carmell made me feel top of the world. Would definitely come back.ERIC CHARLIE J.
Customer did not leave a comment.DEAUNDRAY G.
Do not screw them by doing a split pick up, had me pick up truck in sun valley then trailer in silver springs. Yes you guys added miles to my agreement but ended up wasting 40-60$ just going to pick up my trailer and back track!andrew F.
Customer did not leave a comment.HUGH N.
Equipment should be examined before rental.JENNIFER H.
Have been using this location for a couple years. Always professional and expedite the paperwork quickly and I'm on my way. Thanks. JmtJohn T.
Staff were very rude . Nothing I had ordered was at this location but 1 price. And was told to drive around the city's looking for blinkets at one location then then another for the hand truck, the another place for appliance hand .truck. , then another location for the last piece. Worst experience not using uhaul a again and definitely not recommend it a friend or fow.Adam D.
Customer did not leave a comment.sean A.
Customer did not leave a comment.Sabrina S.
Customer did not leave a comment.Brian R.
19.95 a day for thirty six hours and driven only twenty miles cost me $160.00 CAN'T afford to do that any time soon.Kimberly B.
Customer did not leave a comment.John V.
I would suggest that reps answering the phone would listen and respond correctly before upsetting clients or misinforming them. I had an issue when extending the rental due to the agents lack of listening and answering my questions. Luckily, I was able to break it down to her and complete extending the truck rental for one more day.Manuel C.
Very friendly and accommodating; quick checkout and very easy return. I'll definitely use them again for a large van.Larry R M.
I found the people that run this location to be very helpful.Robin C.
Customer did not leave a comment.Brannan S.
Maybe have a separate counter / entry opposite the pawn shop entrance.Todd R.
Customer did not leave a comment.kelsea M.
Customer did not leave a comment.sabrina M.
Customer did not leave a comment.Cynthia G.
Truck wasn't ready when I arrived. Store personnel added oil to the truck after I arrived and told me I should check it again when I filled with gas. He did ask if I wanted him to sweep out the back of the truck but I was in a hurry so I said no. Wouldn't go back to that location.John M.
You need to improve the waiting time I spend 1 hour to get my truckAdam S.
Confused where to pick up the rental and would like it if someone would show us around the rental. Took us a bit to figure out how to turn it on and locating the after hours drop box.Adrianna J.
Upon drop off of the vehicle I was informed by Steve he needed to contact an agent because we were going to get some kind of refund. Steve attempted to contact said people and they were unavailable. He informed me I would be hearing from an agent about some sort of refund within the next 24 to 48 hours. Unfortunately, 7 days later I am still waiting for a call as I have no clue who to contact about this issue.Scott P.
Customer did not leave a comment.linda W.
Customer did not leave a comment.Jessie G.
Friendly and helpful staff. Quick and to the point.William C.
The passenger mirror was loose and constantly moved out of position, which made it extremely difficult to drive safely. The mechanic at another UHaul location tightened the mirror and it was great until it became loose again an hour later. The serpentine belt also was squealing and needs to be replaced soon. If it weren't for the friendly staff, I would not recommend this location which was not my original choice.Kenneth S.
It was a Pawn Shop without the usual UHaul equipment.Darlene C.
Customer did not leave a comment.Brian F.
Quick and easy check in and out.Adam E.
Customer did not leave a comment.Roger H.
change time they close on their website to match the time they really close. Don't be a smart ass when telling about the nite drop.John M.
Customer did not leave a comment.Susan S.
Customer did not leave a comment.Philip R.
Customer did not leave a comment.mike J.
Quick and easy rental location! Friendly staff.Michael M.
Customer did not leave a comment.Charles D.
This gal did not listen to my concerns earlier and was off doing her nails when I returned (not really doing her nails but not friendly or even mindful) I was in earlier and my reservation was messed up. She did not at that time bother to explain the mix up! Just sent me on my way!Tamra W.
This person/location did not answer phone or return message to extend rental then charged me $50 late fee the next day on top of second day rental. He stated that I should have called, which I did. Then he kept walking away with my debit card to an office in the back. I had to ask him to not walk away with my debit card anymore. It was a disgusting experience!Brannon S.
Customer did not leave a comment.Jason N.
Customer did not leave a comment.JACK J.
Customer did not leave a comment.angel G.
Customer did not leave a comment.Jesse R.
Excellent customer service.Michael B.
Customer did not leave a comment.Benjamin Y.
Customer did not leave a comment.Jesse R.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Jesse R.
Rude owner trailer in bad shapeRoy C.
Valley Jewelry was a great pick up location easily accessible from Reno and Sparks. The location also had a variety of tools for sale if you needed anything for a project. Staff was friendly and processed the order quickly. Parking lot was large and easy to maneuver.PHILIP S.
Customer did not leave a comment.Carmell L.
Rented this truck because my own was down and did NOT want to screw around riding the bus going to different places to buy things, then having to haul everything while on the bus. Which would of been impossible as I went to supermarket, buying $80 worth of groceries, then to smoke shop for 6 cartons of cigarettes. And bus stop is 1 mile from where I live...imagine carrying all this bleep back home? No thanks. As it is, looking at renting it again, this time for lumber as my front & backyard fences need repair or replacement.CHRISTOPHER W.
Thank you for the help: we were really grateful to find a U-Haul so close to Burning Man!Erin M.
Customer did not leave a comment.Janene G.
they did a nice job for us. thanksraymond C.
Nothing to improve. They did a great job.Mary A.
Customer did not leave a comment.Perdo R.
Customer did not leave a comment.angela E.
It was so easy to rent and return the moving truck from this place. I loved that the drop key box as I did not want to have to wait until the office is open to return the truck and key.Guadalupe R.
Easy . Nice store front easy to find employees nice and helpful. Actually shopped the pawn store on my way out. Never been in oneReese B.
The uhaul broken down 20 miles north of town!! No help from the rental point. The Road side assistance was helpful. Arrived about 11/2 hours later at 11:15.I was notified the Truck was finally repaired by 2:15. I was told at that time I was suppose to have stayedy with the truck throughout the wait time! Really. People rent uhauls because they are moving. As it was I had to pay and let go TWO MOVERS @ $68.00 per man per hour for a minimum of TWO HOURS Waste of money all the way around. And I still had to pay the rental/gas/mileage charge.. Will never use Uhaul again.patricia B.
Customer did not leave a comment.rod S.
Customer did not leave a comment.Leslee M.
I paid for the uHaul online and when I went to pick it up I had to go to another location because they didn't have the truck I wanted. So I went to the second location and they made me pay for it again even though I showed them that uHaul already took it already out of my account. Also I bought boxes online and they charged my account twice and only gave me boxes for the first charge. It was a really shitty morning dealing with uhaulKrista L.
Customer did not leave a comment.Nicole P.