Customer Reviews for Vics Autobody LLC
(U-Haul Neighborhood Dealer)

649 reviews

4330 Indian Trail Fairview Rd   Indian Trail, NC 28079

(704) 893-1025

Location Hours

  • Monday - Thursday:
    9 am - 5 pm
  • Friday:
    9 am - 2 pm / 3 pm - 5 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(704) 893-1025

4330 Indian Trail Fairview Rd
Indian Trail, NC 28079

Services at this Location:

Location Hours

  • Monday - Thursday:
    9 am - 5 pm
  • Friday:
    9 am - 2 pm / 3 pm - 5 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Shannon M. 
Rating:
1.0

They will find a way to over charge you don't go there..

Ken S. 
Rating:
5.0

Customer did not leave a comment.

sharon C. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

First time ever picking up at this location in Indian Trail, and it was flawless! Thank you.

John P. 
Rating:
5.0

Ask pet owners to keep their pets off the passenger seats.

Steven V. 
Rating:
5.0

Everyone at the facility was friendly and professional. They made it a very simple and pleasant experience.

DAVID R. 
Rating:
5.0

I've been getting uhauls at this location for years. I won't go anywhere else!

Courtney V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Customer did not leave a comment.

JANY A. 
Rating:
1.0

I made a reservation a few days in advance, the day of move I went to location an hr early to make sure truck was there and ready because I hired guys that expressed they had another move. Truck wasn't there and I stated I was early but wanted to know will truck be back at 4pm the time of my reservation. Lady stated she didn't know and would call me. Place closes at 5 and she called 10 minutes before 5 and my check out was 5.30. Unknowingly the 6 guys I hired had left 5 stating they waited an hr. I had to hire more guys the next day and the charge me 3 days oppose 2. Had the truck been there on time I wouldn't have need the truck an extra day. I guess because i got there at 5.45 oppose to 5.30 they charge me an extra day. They caused the inconvenience and I end up paying for it.

RHONDA W. 
Rating:
1.0

Employees children were running around cussing and playing in the uhaul vans.

Amber F. 
Rating:
1.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Edwin C. 
Rating:
3.0

Customer did not leave a comment.

Kelly L. 
Rating:
5.0

Great customer service. Very friendly

Phil C. 
Rating:
5.0

Customer did not leave a comment.

anamaria F. 
Rating:
5.0

Very friendly staff

DAVID D. 
Rating:
4.0

The inside of this facility where you have to go inside to rent and check out had such a strong smell of cigarette smoke. It was really hard to stay in there for that amount of time required because of the unpleasant smell. If customers are going to be served inside, smoking should not be allowed in order to meet customer service for all types of clients.

vikki T. 
Rating:
1.0

I only drove the uhual very low miles, moved 15 minutes away from where I was staying and I put gas to fill the tank up and left receipt in the uhual to show proof I filled up then I get charged another $15 or $16 for gas. Kind of like a scam. I won't be using uhual again.

SCOTT L. 
Rating:
5.0

Excellent, friendly service. Great job!

TAMARIA S. 
Rating:
3.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Customer service was excellent.

Yvette O. 
Rating:
1.0

Poor experience

Yasmin D. 
Rating:
5.0

She was super nice and helpful

William P. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

My truck had a strong odor of gas in the box on the back of the truck. I did not inspect the truck prior to leaving the facility, so I take responsibility for that. I returned the truck the next day after moving essential heavy furniture to return the truck a day early. The staff were very cordial. They readily recognized the odor upon inspecting the truck and refunded my one day. The integrity this team displayed is why I would recommend this location to others in the future. They were fair, honest, and demonstrated integrity. The only reason for the 4 stars is because of the gas odor in the truck. The interaction with the staff, by itself, was 5-stars.

BRIAN J. 
Rating:
3.0

Customer did not leave a comment.

Bradley P. 
Rating:
5.0

Customer did not leave a comment.

robert P. 
Rating:
5.0

Customer did not leave a comment.

ALLISON W. 
Rating:
5.0

Customer did not leave a comment.

Danny C. 
Rating:
5.0

Customer did not leave a comment.

Shaun H. 
Rating:
5.0

Customer did not leave a comment.

Heidi M. 
Rating:
5.0

Customer did not leave a comment.

Amber F. 
Rating:
5.0

Thank you for awesome customer service.

Lakita K. 
Rating:
5.0

couldnt have been harder to do. have no idea what is next. had truck all locked up and go to drop off and I am asked to check mileage and take pictures. its a joke.

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

Shaun S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN G. 
Rating:
4.0

Customer did not leave a comment.

Denise H. 
Rating:
5.0

Very Professional

Zechariah A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE G. 
Rating:
2.0

quoted $21, charged $60

SAM P. 
Rating:
5.0

Customer did not leave a comment.

Jerome H. 
Rating:
5.0

This location is wonderful. Dorothy, who handles the rentals is so accommodating. She's very friendly and helpful & is 100% knowledgeable regarding all the vehicles & equipment. I will not go anywhere else when I need a rental truck!

Sheila C. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
5.0

Customer did not leave a comment.

Arlene M. 
Rating:
3.0

These trailers have no tongue jacks making them very difficult to connect and disconnect from the truck.

MICHAEL W. 
Rating:
3.0

Customer did not leave a comment.

NORRIS L. 
Rating:
5.0

Customer did not leave a comment.

Brittany W. 
Rating:
5.0

Staff was friendly and went above and beyond for the rental

Kimberly C. 
Rating:
4.0

The only bad thing I wanted to say was that their phone connection was shockingly bad! It made it hard to do business. I had to scream my phone number at least 4 times before it was right. Even the voicemail crackled. It's 2021 - fix your phone!!

Susan M. 
Rating:
4.0

Worked Great.

VICTOR A. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

All was good you should not change at all thank you

DEWEY F. 
Rating:
3.0

The pads and dolly we reserved were not in the truck and since we picked up before they opened we were not able to get what we paid for.

Richard R. 
Rating:
1.0

Overcharged for truck and gas which I replaced. Also repredetr

Tanae R. 
Rating:
5.0

Customer did not leave a comment.

Keandre B. 
Rating:
5.0

Customer did not leave a comment.

Vickie E. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Lina B. 
Rating:
5.0

This location is the best I've ever used to rent a uhaul truck. Dorothy is the lady in the office who does all the rental paperwork; she is very friendly & knowledgeable about all the trucks. I will use them again & would highly recommend them.

Sheila C. 
Rating:
5.0

Trucks power steering went out and overall truck was in poor shape.

CHARLES H. 
Rating:
5.0

Nice, friendly, asked if everything was good

herbert F. 
Rating:
5.0

I love renting from Vic's. Excellent customer service and always clean vehicles

Joyce H. 
Rating:
5.0

Customer did not leave a comment.

CHANNING M. 
Rating:
5.0

Repeat the process. Thank you again.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

Victor Q. 
Rating:
5.0

Customer did not leave a comment.

ANDRES GUILLERMO V. 
Rating:
3.0

You App sucks.

david B. 
Rating:
5.0

I love you guys Good people to know

TEDZEKCA R. 
Rating:
5.0

Customer did not leave a comment.

Jenna S. 
Rating:
4.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

DANNY D. 
Rating:
5.0

Lower mileage cost

Nikolce T. 
Rating:
4.0

Parking was a bit tight.

JONATHAN N. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Helpful employees.

ALBERT W. 
Rating:
5.0

Dorothy was very helpful and took excellent care of us. I would highly recommend renting from this location.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

Christine L. 
Rating:
5.0

No comment

Edna D. 
Rating:
3.0

Customer did not leave a comment.

michael R. 
Rating:
4.0

The instructions for picking up and dropping off on your mobile phone should mention that it could take a good 15 minutes.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Jazmyne P. 
Rating:
5.0

Customer did not leave a comment.

Astra C. 
Rating:
4.0

Customer did not leave a comment.

Malcolm S. 
Rating:
5.0

Customer did not leave a comment.

ALVARO A. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE H. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
5.0

Customer did not leave a comment.

Arielle A. 
Rating:
4.0

Customer did not leave a comment.

Craig R. 
Rating:
5.0

The app had a lot of issues. I think if you made it so that all pictures are uploaded perhaps there wouldn't be a glitch. The only time I had trouble was when it switched from "take a picture" to "upload a picture"

Dion E B. 
Rating:
5.0

Equipment availability changed again after my confirmation, and the 2nd dolly that we requested was not available after all. I just don't understand how equipment requested can change so much when items are reserved so far in advance There has got to be a better system

Christa M. 
Rating:
5.0

Customer did not leave a comment.

Larry F. 
Rating:
5.0

The mobile check in was a bit confusing at first, the online chat was helpful. However, I understand you needing to make sure you get your Vehicle back but I had no idea I had to provide names of so many different people.

Ashley L. 
Rating:
5.0

Excellent customer service

Janine O. 
Rating:
5.0

Customer did not leave a comment.

Duquita R. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
No reviews have been submitted for this location.

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