Customer Reviews for Vics Autobody LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Vics Autobody LLC

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Todd K.
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Loved Dorothy! Friendly and polite. Will go back again when I leave this dreaded state!

Charles C.
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Customer did not leave a comment.

Cristina G.
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keep up the good work

Dimetris W.
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Truck broke down on me I almost died on the highway

Heather C.
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Fast pickup. I was in and out. Easy drop off. Easy and convenient location. I had a 15 ft and had no issues at all. It was easy to back up and to drive. Overall experience was EASY!!!! Exactly as it should be.

Harry B.
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After hours drop-off. No problems.

Scott S.
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Customer did not leave a comment.

LIZBETH H.
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Customer did not leave a comment.

Donald H.
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Unit JH 3659 M - The location at Vics Autobody LLC / Dorothy, was very professional and accommodating in every way. There were very easy to do business with. The truck was clean, the blankets were neat and organized. Unit JH 3659 M is a 26ft truck with 176,000 + miles on it and mechanically ran very well. The only complaint I had was the steering wheel had some play that became "difficult to manage of speeds over 50 MPH. Also, when backing up and making the power steering would lock up to where the steering wheel would not turn - You would then have to pull up to get it to loosen. I mention these items to prevent a safety issue for your next client. Everything else was perfect.

Jason H.
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Customer did not leave a comment.

Petronlia K.
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Everything was perfect.

THOMAS S.
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Rhonda L.
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This location is awesome!!!!

Karl S.
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It was a very positive experience overall!

Brian T.
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I had to park accross the street at another business because a tractor trailer was in the parking lot taking up all the spaces.

Amy T.
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I reserved a truck at another location. When I got to the location there was no truck. I found Vic's and staff was wonderful. I highly recommend Vics Autobody for your uhaul truck rental.

john C.
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Customer did not leave a comment.

Mark N.
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Have hours past 5:30pm.

Proctor F.
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Customer did not leave a comment.

Thomas J.
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Everything was good except for the Return procedure after hours. What a nightmare (after 45 minutes of just trying to return the truck via the application, someone from the office just happened to show up after hours and they said to just drop the keys in the dropbox and they will take care of it tomorrow. Taking pics and etc for the UHaul application for return is so onerous. I will never return a vehicle after hours again (except to just drop the keys in the dropbox). I am not going to waste my time on the return process application again --- whatever happened to just drop the keys in the dropbox after hours process. Other than that everything else was fine with the rental.

Joseph L.
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Customer did not leave a comment.

Joyce W.
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very pleasant staff. It is a pleasure doing business with you.

Dorothy Q.
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Nancy P.
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Kathrine H.
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Equipment was clean but but damaged. Also, please remove the charge for go it to the utility dolly. I didn't use it. The seal is unbroken. Thank you.

Linda T.
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Customer did not leave a comment.

Michael B.
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Lee C.
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Experience was great

Armand T.
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Truck worked out beautifully.

Stephen P.
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Customer did not leave a comment.

Thomas H.
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Customer did not leave a comment.

Jonathan M.
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The lady we rented from was nearly 45 minutes late. I needed to pick up our truck at nine to give me enough time to make the move. She did not show up to work until 945.

MICHAEL S.
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Customer did not leave a comment.

lorin O.
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location was fine, rental online phone process was appalling, all of the final actions that were needed at rental pickup should have been allowed to be done in advance, not when arriving at the site. I'll never rent at uhaul again.

Rhonda L.
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Perfect rental!! Amazing staff!! Will always use this location!!

KENDYLL M.
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Customer did not leave a comment.

Frederick A.
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Customer did not leave a comment.

Anthony P.
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I don't think there no improvement that needs to be done my personal opinion the afternoon lady on Saturday afternoon was perfect At job !!

Lageanie J.
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Quick & easy process

Karen L.
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no need for improvement the service was impeccable

Matthew S.
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Customer did not leave a comment.

Marjorie W.
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William S.
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Richard M.
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No problems, it was all great. Great customer service.

Richard H.
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Customer did not leave a comment.

Mark T.
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Customer did not leave a comment.

Jeanette H.
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Time posted was 9 a.m. Door wasn't opened until about 9:20 a.m. I was delayed getting started on my day. Gas has gone down drastically but U-haul mileage rate went up?? No problems getting truck.

Alejo C.
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Great service and friendly people

TYRONE S.
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I had a horrible pick up experience due to the “word lock” was less than user friendly when I tried to pick up the truck outside of business hours . I had the correct word yet the lock did not open. I think a new type of lock should be used. The next day the woman was very nice and apologized for the difficulty I had. She was very nice and understanding. The only other issue I had was the truck I rented was ran “rough” but it got the job done.

Ilia C.
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We just dropped off our truck here and left the key in the key box

Sheri S.
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excellent customer service

Nicolae Z.
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Customer did not leave a comment.

Wendy E.
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Tony F.
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Raymond J.
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Everything was fine no complaints at all

Ismael J.
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Open on time.

Patrick F.
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Customer did not leave a comment.

TIM H.
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Customer did not leave a comment.

Paul J.
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The check out online process on my phone was not easy, that is a Uhaul issue. But really like this location. Woman there is friendly and accommodating. Will go back there even though it's not the closest.

GARY S.
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Customer did not leave a comment.

CHASE C.
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The staff was nice, But it took a substantial amount of time to both pick up and drop off the equipment, despite me being the only customer there.

Colleen M.
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Customer did not leave a comment.

Shaun B.
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Sara S.
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Philip D.
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Robert R.
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Zachary H.
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Awesome service and staff! Made life so much easier for sure! Thanks yall!

John S.
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Customer did not leave a comment.

Alan B.
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Nothing at all, awesome

Michael P.
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Customer did not leave a comment.

Sheila C.
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I can't think of anything. Dorothy, who assisted me, explained very well about the rental truck I was renting and there were no "hidden charges" as it was when when I dealt with a different truck rental co. Also she was polite and courteous, which means a lot to me.

Philip D.
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Customer did not leave a comment.

Fabien B.
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Customer did not leave a comment.

Fabien B.
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Customer did not leave a comment.

Sarah D.
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Difficult to find someone on arrival. Kept knocking. Had to wait 15 minutes past appointment.

Dennis G.
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Customer did not leave a comment.

Darius B.
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Great customer service.

Greg G.
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Great service!

Dawn M.
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Customer did not leave a comment.

savannah B.
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Customer did not leave a comment.

Shirley W.
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Customer did not leave a comment.

Dennis M.
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I dropped the trailer off after hours.

Dorothy Q.
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Customer did not leave a comment.

Javier M.
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Very nice place

Richard E.
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Customer did not leave a comment.

William M.
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Michael H.
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Philip M.
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Sandra F.
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Nothing to improve. Naomi was great !!

Mark A.
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Customer did not leave a comment.

Jerry S.
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Roshan V.
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Jose M.
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I fill a claim for damaged to the car I was towing. I am waiting for response.

David M.
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Customer did not leave a comment.

Pamela E.
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Customer did not leave a comment.

Mindy H.
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The location is good. The call center is terrible and getting a rental which actually matches the stock is worse. If I could rate those things I'd give them less than 1 star. Worst experience of my life with customer service

GUY B.
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Excellent equipment

Alexander H.
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Customer did not leave a comment.

Bronson P.
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I arrived 30 minutes before my reservation. The trailer wasn't back yet, which I was ok with since I was early. I came back 45 minutes later and they told me the trailer wasn't back and that they were sending me to a different location to pick up the trailer. I had to drive to another location and the extra steps took me over an hour which set me back for the rest of my day. They were nice and definitely tried to help me. They just weren't prepared.

Mark C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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