Customer Reviews for Vics Autobody LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Vics Autobody LLC

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Dennis M. on

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I dropped the trailer off after hours.

Dorothy Q. on

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Javier M. on

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Very nice place

Richard E. on

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William M. on

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Michael H. on

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Philip M. on

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Sandra F. on

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Nothing to improve. Naomi was great !!

Mark A. on

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Jerry S. on

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Roshan V. on

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Jose M. on

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I fill a claim for damaged to the car I was towing. I am waiting for response.

David M. on

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Pamela E. on

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Mindy H. on

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The location is good. The call center is terrible and getting a rental which actually matches the stock is worse. If I could rate those things I'd give them less than 1 star. Worst experience of my life with customer service

GUY B. on

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Excellent equipment

Alexander H. on

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Bronson P. on

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I arrived 30 minutes before my reservation. The trailer wasn't back yet, which I was ok with since I was early. I came back 45 minutes later and they told me the trailer wasn't back and that they were sending me to a different location to pick up the trailer. I had to drive to another location and the extra steps took me over an hour which set me back for the rest of my day. They were nice and definitely tried to help me. They just weren't prepared.

Mark C. on

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Philip D. on

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I’ve rented trailers from this location several times. The service is always great and the equipment in good working order, highly recommend.

Charles W. on

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Mark K. on

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Ian B. on

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Eric R. on

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Robert W. on

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Armand T. on

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Steven P. on

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Dorothy was very nice and helpful, she pulled the dolly out for us to easily hook up to the tow vehicle. It also made it really easy to check in on the Uhaul website before coming to pick up. Location is very organized and easy to access. A+ Uhaul location!

John M. on

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Great Service!

Phil D. on

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I rent car haulers from U-Haul several times a year. Their haulers are easy to load and unload and have good road manners during transport.

Michael P. on

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Richard B. on

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Heather asured me all was good with me droping all equip off@ her location . even thank me 4 cleanin it up

Olga C. on

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i really liked this U-haul place. the customer service was very nice, quick and very easy. the people that work there are very helpful. i recommend this place. I will definitely come back.

Francisco G. on

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Paul K. on

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Ronald B. on

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This place is closed on Sunday and looks like a junkyard. The only reason I knew it was the right location was the other Uhaul trucks and trailers in the lot. Couldn't get out of there fast enough.

Lynn Z. on

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Armando M. on

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MONA M. on

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Kevin K. on

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Ty for the great service

Paul W. on

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Jason W. on

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Terry P. on

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Very helpful with information and removal of trailor

Rand M. on

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Angela P. on

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I had called at noon and requested a dolly be added to my truck, it was not there. I was charged for it and then the customer service representative I spoke with was beyond rude and was very condescending and disrespectful. We had to load and unload by hand, causing the work to be 10 times more difficult than it should have and on top of that I was emailed that I would get a refund of $30 which I did not. Quite honestly, I feel the entire amount should have been refunded had a manager listened to the call from when I called to ask about the dolly. I am shocked that U-haul would allow this kind of representation for the company!

zhili W. on

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Paul N. on

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Brandon F. on

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Madison O. on

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John G. on

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William B. on

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Greg M. on

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Andrew E. on

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Sammy F. on

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The process for pickup via the app was clunky and time consuming. I arrived 10 minutes before my pick up and ended up leaving 40 minutes later. We need to confirm somehow before having to wait on a third party to confirm.

james L. on

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Clarence S. on

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Amy Z. on

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Dennis R. on

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Good move and great people to work with. I would go back if needed in future.

Taylor T. on

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Bonnie G. on

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William J. on

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Terrible terrible threaten to involve police because of vehicle flat tire.

GEANIE J. on

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Edgar W. on

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norbel T. on

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I was very pleased with the drop off location, even though it was after hours and the office was closed. I t was very easy to park the vehicle at the location and drop the key in the drop box. The instructions for drop off procedures was very easy to understand.

Jamila K. on

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Robert R. on

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Kenneth C. on

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Daisy M. on

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I dont think you have to make improvements, I was satisfied with everything. Thank you

Nickolas B. on

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Excellent service. Easy to work with and considerate. I go back to this location due to their service and clean equipment.

Eric W. on

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Jason G. on

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Was charged for an extra day by being 2 hours late. I was told that they wouldn't charge me for that little time but they did. Lights on trailer didn't work but I fixed them at daylight so I icouldn't use at dark the night before. The people at the location were very nice but the extra charge??

Stacy H. on

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elizabeth A. on

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Edward M. on

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I called and told the woman that I would be there at 11 to pick up and when I arrived, I was told she left to pick up her child. Had to wait over 30 minutes for her b cause no one else could check me in. Either tell me to come later or cross train others

Timothy B. on

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Don't rent trucks with speed govenros...they are very dangerous in highway traffic!

Estanislao C. on

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Offer discounts for seniors 65 and older.

Adam K. on

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Nice woman who helped but it was basically a metal work shop not clearly marked. Also my original location selected closed at 2 PM and I was not informed at the pickup location that they had shortened hours on Mondays. It was inconvenient to learn I needed to be rerouted enroute.

Ralph K. on

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Staff was very helpful and friendly.

Erin M. on

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Michael L. on

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Jennifer L. on

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Scott G. on

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Nothing to improve. Excellent, professional experience, all around.

Dan P. on

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You were good to us. Would definitely recommend

Kevin R. on

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William G. on

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Everything was great, very helpful attendant!!!

Ross C. on

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George W. on

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Joe W. on

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Frank G. on

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very nice people friendly . made sure you knew every thing you needed to know to be safe a 1 service

Kevin M. on

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Brian G. on

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Brian B. on

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Deb - was nice to work with...she was prompt, courteous and helpful. Pleasant experience...in/out and on our way to vacation!

Frank G. on

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william S. on

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Doug S. on

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Friendly and helpful folks. I will always come here for all my moving needs -Doug Stewart

Douglas H. on

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Bertha F. on

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Brian R. on

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I really enjoyed the conversation with the sales lady very informative very professional. Sincerely Brian R Reaves

Ralph W. on

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Brent B. on

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elizabeth B. on

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