Customer Reviews for Victorian Gardens Inc
(U-Haul Neighborhood Dealer)

116 reviews

1501 N Columbia St   Milton-Freewater, OR 97862

(541) 938-3593

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 1 pm - 4 pm
Special Operating Hours
  • 9/20/2021: Closed

Services at this Location:

Contact Us

(541) 938-3593

1501 N Columbia St
Milton-Freewater, OR 97862

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 1 pm - 4 pm
Special Operating Hours
  • 9/20/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

Excellent across the board!

Patrick K. 
Rating:
2.0

guy was rude and was going to cancel my reservation because he said said i wasnt going make it intime to pick up the trailer, but i was.

Jennifer J. 
Rating:
5.0

The location was fine and the person that processed the paperwork for the rental was very nice and helpful. My issue is that I had to drive 35 miles from my preferred pick-up location to get the truck, and U-Haul offered no relevant consideration for my time and additional fuel. If someone has to travel more than 30 minutes or 10 miles to get their vehicle they should get something more than just "additional miles" on their rental. Maybe its on a sliding schedule, 10 miles gets a $10 credit, 20 miles a $20 credit, etc.

Paul K. 
Rating:
4.0

Extreme computer problem! 45-60 min delay!! Tayler, in ‘traffic' was great at arranging trailers for this weekend! She really helped us make sense of what we had found on the website.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Check in person was wonderful!

William K. 
Rating:
5.0

Check in person was great!

William K. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

CARLA H. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
4.0

Customer did not leave a comment.

Teresa K. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

I needed to change my reservation to an earlier time, and they were happy to oblige!

Drue S. 
Rating:
5.0

Customer did not leave a comment.

Rockford T. 
Rating:
5.0

We reserved a trailer in Kennewick WA several months in advance but received a call the day before picking it up that we would need to drive 1 1/2 hours to OR to get a trailer because there were none in Kennewick. This was a huge inconvenience and no compensation was offered. You really screwed up my move day and I am still very upset. I will never use U-Haul again. You need a better scheduling process for sure.

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE B. 
Rating:
5.0

Customer did not leave a comment.

TONI F. 
Rating:
5.0

Nothing

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Albert L. 
Rating:
1.0

Waited on hold for 45 minutes to get a drop off location. Then they told me that I had to drop it off 30 minutes each way from my location, when there was 3 other locations with in 5 minutes. Poor customer service UHaul!

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
3.0

Helpful

Kerry B. 
Rating:
4.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Albert L. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
1.0

The self check in process was frustrating and confusing. It wouldn't except my current photo with my driver's license photo. Being a Sunday the business was closed and I struggled through the process of just attaining the keys. If the owner, who by the way was "old school", and was patient and a great help, hadn't come by I would still be there. It cost me three hours of moving time-so much for quick check in process. At the end I was charged for an extra day. Suffice to say I will not be using your service again.

Stephane A. 
Rating:
5.0

Inside cab of truck was very dirty

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Ramona H. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
4.0

Customer did not leave a comment.

CHARLES S. 
Rating:
1.0

Location not open during posted business hours. After leaving pickup location, we were called and told the truck needed to be returned 31 miles away from our destination. We tried calling to see if we could drop off at one of several locations in Pendleton OR. No answer. So we drove the extra miles, paid more for gas to drop off a day early. Now you want to charge me for 5 miles over? U-Haul will not be receiving my business or referrals in the future.

Jennifer E. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Everything was great and the guy at the desk was very helpful and friendly. I had zero issues.

Nancy O. 
Rating:
5.0

Customer did not leave a comment.

Douglas J. 
Rating:
5.0

Although the facility was suppose to be open during the time frame I initially went to return the trailer, they were closed and no one was around. So I had to do the self return process online. That sucks. However, the manager of the location called me the next day and he was very pleasant.

SUZANNE S. 
Rating:
5.0

Customer did not leave a comment.

Frederick C. 
Rating:
5.0

Thank you

Brenda H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Darin A. 
Rating:
5.0

Could not have been better, really. Accommodating and friendly.

Lia C. 
Rating:
3.0

Customer did not leave a comment.

Deanna S. 
Rating:
5.0

Customer did not leave a comment.

Cherri L. 
Rating:
5.0

Customer did not leave a comment.

jim P. 
Rating:
5.0

Customer did not leave a comment.

Deanna S. 
Rating:
5.0

Customer did not leave a comment.

Duane S. 
Rating:
1.0

Customer did not leave a comment.

pat C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Staff was very helpful very pleasant.

Sandra S. 
Rating:
5.0

Service was great! Unit was ready and he let us borrow an adapter for lights. Thank you.

Kurt H. 
Rating:
5.0

Good service and

Marcus R. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

This same day I had reserved same trailer at a different location in college place Wa. They made me wait one-hour without helping me then I called customer service to reserve same trailer at another location 40 miles away in Pendleton OR, they couldn't help me either. Then I went to Milton freewater and this person was awesome very helpful. I will definitely come back to this place again. Negative 0 to the other locations no customer skills. Just wonder where is the 50 dollars customer guarantee. I ended up paying 200 more for not picking up my items when I was scheduled to not mentioning the 80 miles back and forth I drove because of an unprofessional employee that had guaranteed me to find at this location. Guess what, lost gas money and didn't get my trailer

Luis N. 
Rating:
5.0

Still not sure. The manager greeted us there and was ready to process our delivery of the UHaul tow dolly. It was fast and easy. I had a very positive experience.

William S. 
Rating:
4.0

Convient and friendly Thank you

Logan P. 
Rating:
5.0

Your program of following upon email is great!!

Walter H. 
Rating:
5.0

Customer did not leave a comment.

Theodore K. 
Rating:
5.0

Customer did not leave a comment.

Royal B. 
Rating:
5.0

John was very nice and professional and I would go again to rent

Eric H. 
Rating:
5.0

More inventory available in Eastern Oregon/Washington.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Heidi B. 
Rating:
5.0

Customer did not leave a comment.

carol B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

Customer did not leave a comment.

Fred G. 
Rating:
5.0

Customer did not leave a comment.

Jamie H. 
Rating:
4.0

Customer did not leave a comment.

Kelly H. 
Rating:
5.0

The pickup experience at Victorian Gardens was wonderful. The gentleman who helped us was truly kind and helpful. I would 100% recommend this particular location to anyone moving in or out of the area.

Margo P. 
Rating:
5.0

Thanks for all your help

Kristen A. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Tim T. 
Rating:
5.0

Customer did not leave a comment.

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

Pamela K. 
Rating:
5.0

Great service-nice trailer. The problem was the uhaul automated system-it is really inefficient for a large company. Im sure it is a manor frustration to your servicing staff and many customers.

doug W. 
Rating:
3.0

Agent is trying to get credit for time not used on the trailer.

jayne H. 
Rating:
4.0

Got us checked in and unhooked very efficiently and on our way. Just what we needed after a long two days.

robert H. 
Rating:
5.0

Loved the owner. Super friendly. I've rented from uhaul before in other locations but never really "enjoyed" my experience. This one stood out from the rest.

Michael M. 
Rating:
5.0

Picking up and returning rental went smoothly. Everything was ready at pick-up. Minimum time spent there. Owner was low key and very efficient and organized. I highly recommend him and his business.

David W. 
Rating:
5.0

Great experience.

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Fred G. 
Rating:
4.0

Customer did not leave a comment.

Sharon E. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Wayne L. 
Rating:
3.0

Customer did not leave a comment.

Kerry C. 
Rating:
5.0

No improvements needed, great experience

KELLY M. 
Rating:
5.0

Customer did not leave a comment.

Margarita C. 
Rating:
2.0

I only needed the equipment for one day and signed up online for only one day but was charged for three days. The man in Milton freewater said I would receive a refund if I returned it in one day but when I returned the equipment the lady at the feed bin in Rochester Washington said that they don't refund even when returned in one day. Very upset about this because I have used Uhaul many times and feel lied to.

Debbie D. 
Rating:
5.0

John was very helpful and knowledgeable.... great experience and customer service ??

Kelly M. 
Rating:
5.0

VERY personal man & a pleasure to do business with. He is an EXCELLENT representative for U-Haul !!

Manuel G. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Everything was perfect. The rental process was very smooth.

Scott K. 
Rating:
4.0

Customer did not leave a comment.

Wayne G. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Customer did not leave a comment.

Suzanne S. 
Rating:
5.0

Customer did not leave a comment.

Heather W. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top