Customer Reviews for Voyageur Unlimited
(U-Haul Neighborhood Dealer)

569 reviews

2301 Junction Rd   Ashland, WI 54806

(715) 682-1019

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(715) 682-1019

2301 Junction Rd
Ashland, WI 54806

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

There are no signs that this is uHaul at all until you go behind one of the derelict cars and find the key box. Since there is very little light in the lot, I was using my phone's flashlight to walk around the dirt lot. I think a bit more explanation about where to go and where to find the box would help people out at this location.

Thomas K. 
Rating:
5.0

Put tilt and cruise on the dumb truck, for crying out loud, U-Haul. The 10-foot truck is pretty primitive for a drive of any distance.

WILLIAM M. 
Rating:
3.0

Basically a scrapyard. Can't comment on customer service as we dropped off during closed hours.

Mary P. 
Rating:
5.0

The gentleman was absolutely appalled when I told him that we were told to bring it to Ashland when he asked why we didn't drop it off in Superior due to the fact it was much closer & would have cost us much less. He was so very nice & felt bad for what it cost us! Would have been very nice to get a refund for part of what we paid since we were definitely taken advantage of! I sure hope other older people or anyone are treated with more respect.

Doug C. 
Rating:
2.0

Our very 1st time and not impressed!! Was not told to check vehicle for cleanliness, never given paperwork on that. Returned it and was told can and back were dirty!! Never ate in it only had a bottle of water! And the back was dirty also, hardly had anything in it. To top it off our camper which we were towing g and was told we should have no problem, had no breaks nor blinkers!! Not a goo experience!!

Marilyn D. 
Rating:
5.0

Very Nice, Vey helpful. Even extended the reservation due to hurricance Ida.

Penny R. 
Rating:
5.0

Tim was very courteous and helpful. We appreciated his great customer service!

Barb M. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

The people at this UHaul rental location are knowledgeable, helpful and very friendly! I highly recommend this location to pick up your rental.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

liam S. 
Rating:
5.0

I very nice person and place to deal with in our area. I highly recommend this person.

Tom M. 
Rating:
5.0

Very helpful and accommodating

Roger C. 
Rating:
5.0

Tim is a great contact for the Ashland office. He treated us very well! This is our third time using this locations services and this is where we will come in the future!

Pam E. 
Rating:
5.0

Customer did not leave a comment.

Carla K. 
Rating:
5.0

There is no better place to rent from in the area. Tim will take care of you with the greatest customer service!

Jay S. 
Rating:
5.0

Nothing. Tim was more than helpful!

Brett M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

The rental agent, Tim, was awesome. He helped out with every detail. The truck was new (!) and clean. The only things that could have improved this experience would be additions to the truck itself: cruise control, a ramp, and a jack to plug in a phone/mp3 device for music. But these really are small things. It drove beautifully and was very comfortable. Thank you for my best Uhaul trip ever.

joni C. 
Rating:
5.0

Customer did not leave a comment.

Edgar B. 
Rating:
3.0

Customer did not leave a comment.

Madeline M. 
Rating:
5.0

Customer did not leave a comment.

Merel K. 
Rating:
4.0

Customer did not leave a comment.

Roger W. 
Rating:
4.0

Customer did not leave a comment.

Christopher U. 
Rating:
5.0

Customer did not leave a comment.

Bo B. 
Rating:
3.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

Robin T. 
Rating:
4.0

Customer did not leave a comment.

Alex H. 
Rating:
3.0

Virtual return

MELINDA B. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
2.0

P/un location was really filthy and messy. Given trick with almost zero gas in it.

John C S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Tim is awesome! He's the best!

Mike L. 
Rating:
3.0

Everything was good except the fact I and my wife were both told and was also told online when she paid that it was unlimited miles and she was charged 329.00 that we really could not afford nor expected.

Chris D. 
Rating:
4.0

Customer did not leave a comment.

Randy H. 
Rating:
4.0

Customer did not leave a comment.

Mike K. 
Rating:
5.0

Very friendly, great customer service would use uhaul there anytime the truck he suggested was great and easy to drive and unload with the ramp.Would not move without a ramp.The whole experience was great with his help thank you so much.

LINDA G. 
Rating:
5.0

Customer did not leave a comment.

barb R. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

Tim was great! He was helpful, flexible to our changes and knowledgeable about rates and equipment. I really appreciated that he could text me back and forth. The national line called me and I would call them back and was on hold for several minutes. Tim and Mark responded to my husband and me right away. 10 stars!!!

Heidi H. 
Rating:
3.0

Drivers door was hard to close, needs help. One week headlight should be replaced.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

GREAT CUSTOMER SERVICE: Tim, the Vendor (Voyageur Unlimited) called me pre-arrival to indicate he only had 1 dozen pads vs. the ordered 2 dozen. I was in a hurry, Tim streamlined the checkout - VERY much appreciated!

K David H. 
Rating:
5.0

Keep up the good work!

Robert M. 
Rating:
5.0

Great customer relations!!

MARK H. 
Rating:
2.0

No one was there. 1:30 in the afternoon. Office door open but no one around. Between the pick-up and drop off this was one of the strangest experiences I have ever had in my life.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

Julia P. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

Customer did not leave a comment.

Alfred H. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Nothing! I love this location - have used them several times. I am a U-haul fan!

Ellen K. 
Rating:
3.0

Customer did not leave a comment.

Alex M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl T. 
Rating:
5.0

Customer did not leave a comment.

Joseph Y. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Tim was very helpful and made the pick up & drop off easy for us!!

Pam E. 
Rating:
5.0

Great service.

Scott S. 
Rating:
3.0

Customer did not leave a comment.

Stuart K. 
Rating:
5.0

They made it easy. We used a 5X8 enclosed trailer with no issues. Pick-up and drop off no problems.

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

Tim was awesome! Friendly, helpful and super accommodating. Very glad he was there when we needed him.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Dave C. 
Rating:
4.0

The manager stayed late in order to meet us at the facility. Very nice guy, and thr trailer worked great!

Tressa H. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Tim was great and our experience was simple and fast. Much appreciated!

Karen H. 
Rating:
4.0

It would be helpful to have better signage for the location.

William C. 
Rating:
5.0

Customer did not leave a comment.

Neil P. 
Rating:
3.0

Not a lot of options In this area and nice to be able to have 24 hour drop off, but it would be scary late at night.

James S. 
Rating:
5.0

I cant think of anything they could do better, excellent service, and very polite thank you for yours and their service

DANIEL W. 
Rating:
5.0

Some lady called and said she was from U-haul and was calling about my contract. I told her I had already checked in for the pick-up, had filled out the requested forms and "signed" the terms of agreement forms. She said I did not have a contract so I said she should call Tim, the owner of the business as I already picked up the trailer. She was instantly belligerent and RUDE!! Told me if I didn't co-operate with her she would report the trailer as stolen and I better not use it. I said, again, talk to Tim...but she got louder and louder, talked over me so I hung up and called Tim myself. ..who is excellent to deal with...and a good listener. The one I talked to from "U-Haul" needs some instruction on how to listen/communicate with the customer, better non-threatening verbal skills....or a different job. On a positive note, I ALWAYS enjoy renting from Tim at Ashland U-Haul!!

Bruce V. 
Rating:
5.0

Customer did not leave a comment.

nicole S. 
Rating:
3.0

Yes they made this very painless, didn't have the trailer I needed but was able to source one from another U-Haul dealer. Very pleasant experience.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Larry J. 
Rating:
5.0

Tim was great!!

Carl G. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Very helpful

Dan C. 
Rating:
5.0

Had new tires and in excellent shape as I had 1500 miles to travel.

John B. 
Rating:
5.0

Great location and pickup!

thomas J. 
Rating:
5.0

We were grateful for this drop-off place, our final destination was LaPointe, and the next closest drop-off, for any company, was Duluth. This was 60 miles closer(saving 120 round trip. We chose U-Haul for this reason, and had a good experience there.

Diane U. 
Rating:
5.0

Excellent communication and easy pick-up and drop-off. Would recommend this uhaul location to everyone!

Anissa C. 
Rating:
2.0

Customer did not leave a comment.

Erin B. 
Rating:
5.0

Not much all was good here.

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

jason E. 
Rating:
5.0

He really goes above and beyond for his customers. I can't really think of anything to improve upon. Very friendly.

Ray D. 
Rating:
5.0

They are very helpful and informative during the process of renting the truck. Would highly recommend them to anyone who needs to rent a truck/trailer.

Ray D. 
Rating:
5.0

Tim was great. No improvements necessary!

Kelly M. 
Rating:
5.0

Customer service was excellent with Voyageur Unlimited! Tim worked well with us, the customer, to make sure we were taken care of and had everything we needed. He explained all options well to us!

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Rod E. 
Rating:
5.0

Customer did not leave a comment.

Matt H. 
Rating:
5.0

Tim was very conscientious and had what we needed. Would highly recommend this business.

Patricia P. 
Rating:
5.0

Friendly and helpful.

Pat H. 
Rating:
5.0

Customer did not leave a comment.

Tony M. 
Rating:
3.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

very helpful and friendly i would highly recomend

MARY KAY B. 
Rating:
4.0

Unfortunately, this wasn't our location we chose to pick up the Uhaul. We were called the day before stating we had to drive 3 hours away to pick up the Uhaul because it was the only location close by with the size requested. We booked 2 weeks in advance so I'm not sure why the inconvenience was put on the customer.

Mark W. 
Rating:
4.0

Unfortunately, this wasn't our location we chose to pick up the Uhaul. We were called the day before stating we had to drive 3 hours away to pick up the Uhaul because it was the only location close by with the size requested. We booked 2 weeks in advance so I'm not sure why the inconvenience was put on the customer.

Mark W. 
No reviews have been submitted for this location.

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