Customer Reviews for Wesley Chapel Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wesley Chapel Storage LLC

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Mary W. on

Rating:

Vehicle was clean and we'll maintained. Office staff was friendly and efficient. I would recommend this location and will rent it again.

Steve E. on

Rating:

Service was very good

Jose F. on

Rating:

Customer did not leave a comment.

Julia M. on

Rating:

Customer did not leave a comment.

Jared S. on

Rating:

Uhaul staff at location was wonderful but the storage facility staff it is attached to have terrible customer service. Would never go back again due to manager.

ALONSO R. on

Rating:

No coments

Lissette B. on

Rating:

The woman who helped me was awesome! She was very helpful and funny too. I forget her name now, but kudos to her.

David Brett K. on

Rating:

Customer did not leave a comment.

Gia J. on

Rating:

Customer did not leave a comment.

kim Y. on

Rating:

Customer did not leave a comment.

Ashlie H. on

Rating:

Very disappointed in the rates offered of having to drive back to original pick up instead of a uhaul within 1 mile of where I was moving one way to. Ultimately this created 45 miles additionally charged to my rate in having to drive round trip. As well I was deceived in being told by multiple service reps that I would be given a military discount when I booked this rate. When my final billing was calculated I was told they were mistaken and I should not have been told a military discount was available. I feel completely deceived as a bait and switch tactic.

Ricardo N. on

Rating:

Wwwwaooo everything was excellent and your employees are very professional. Thanks ??????

Brian M. on

Rating:

Customer did not leave a comment.

Linda H. on

Rating:

Customer did not leave a comment.

Dominic F. on

Rating:

Customer did not leave a comment.

RICHARD L. on

Rating:

Customer did not leave a comment.

Daniel S. on

Rating:

improve the check-in and check-out procedures. It took almost 30 minutes to rent the cargo van for 3 hours. Then it took another 15 minutes to return it.

Kirtichand S. on

Rating:

Joyce Owens went above and beyond to provide me with the highest level of service. She is a very valuable asset to U Haul. Very knowledgeable, professional, and courteous.

Dujardin R. on

Rating:

Customer did not leave a comment.

Annette A. on

Rating:

i Love renting from this location, but on this occasion, the truck I rented was absolutely awful, It smelled terrible, the seat was disgusting. I understand that the truck was a older truck, but to use the truck the whole time and the gauge to not be at least fuel efficient and to stay in the red area, is not acceptable. I use a truck from this location, at least twice per month or more. I have never been this disappointed, My bill was about 40 dollars higher than I have ever paid, and I pick up every month in the same location. . I love Susan because all should could do was apologize to me, she knows I have never been this disappointed with the equipment. A refund would be appropriate, and that truck not be used by another customer. I hope something happens. Awful !!!!

Marc M. on

Rating:

Excellent service! Check in and check out was very easy, friendly and well organized! Thanks!

Andrea Y. on

Rating:

Dropped off a 26' truck after hours and the fence across the parking lot entrance was closed. There was very little space to safely park the truck. If this is going to be a 24/7 drop off location, they need a better place to park if that fence is closed.

vanessa G. on

Rating:

Customer did not leave a comment.

mark M. on

Rating:

Great staff, very clean

Mark M. on

Rating:

Highly recommend using the express check-in. Makes things so much easier and saves time.

DEBORAH S. on

Rating:

Truck shakes after 50 mph. Back of truck was filthy.

Sameh F. on

Rating:

Customer did not leave a comment.

Wayne C. on

Rating:

The rep that attended us was very knowledgeable professional and friendly. Than you!! The van we rented fit our bill perfectly. Thanks again.

Deborah S. on

Rating:

Truck shimmed and shook over 60. Windows were filthy Back of truck was filthy had to ask lady at uhaul for a broom

James S. on

Rating:

Customer did not leave a comment.

Betty R. on

Rating:

Customer did not leave a comment.

sara M. on

Rating:

Customer did not leave a comment.

DiyaaEldin H. on

Rating:

The truck is very bad

Annette A. on

Rating:

I have become a regular for renting a uhaul, and always Susan is the best, I am always in and out. Thanks Susan.

Jonathon L. on

Rating:

Customer did not leave a comment.