Customer Reviews for Wesley Chapel Storage LLC
(U-Haul Neighborhood Dealer)

756 reviews

26504 Wesley Chapel Blvd   Lutz, FL 33559

(813) 949-9608

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9:30 am - 5:30 pm
  • Sun: 10:30 am - 3:30 pm

Services at this Location:

Contact Us

(813) 949-9608

26504 Wesley Chapel Blvd
Lutz, FL 33559

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9:30 am - 5:30 pm
  • Sun: 10:30 am - 3:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MIGUEL V. 
Rating:
5.0

Customer did not leave a comment.

Victor U. 
Rating:
5.0

Customer did not leave a comment.

Austin K. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

Juan L. 
Rating:
5.0

Customer did not leave a comment.

Steven O. 
Rating:
3.0

Have the pads/blankets I ordered. Have someone with customer service skills, a person who can smile and be nice instead of this lady that acts as a robot

Luis D. 
Rating:
5.0

Customer did not leave a comment.

debbe G. 
Rating:
5.0

Great

hamed Z. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

She was extremely nice and accommodated my urgent need at the last minute.

EDWARD T. 
Rating:
5.0

Customer did not leave a comment.

Connor O. 
Rating:
5.0

Customer did not leave a comment.

Jerome B. 
Rating:
5.0

Customer did not leave a comment.

Nicolas B. 
Rating:
5.0

Customer did not leave a comment.

Angelita B. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
4.0

Customer did not leave a comment.

BRIX B. 
Rating:
5.0

Customer did not leave a comment.

shalonda B. 
Rating:
2.0

It was not explained to me that there would be a $20 "after hours charge" for returning the van at 6pm. Honestly, 6pm on a moving day doesn't seem very late. Yes, this was probably buried somewhere deep in the long, online contract, but it should be EXPLICITLY pointed out to customers beforehand. As a customer I cannot see how leaving the van in the lot and putting the keys in the drop box causes anyone, any additional work - as opposed to checking the van back in manually. Just seems like a money grab. Also - I did not want a furniture dolly. When I rented the van online I opted "NO".... but the service person seemed to throw it in as an afterthought, "Hey - do you want a dolly...." after we had picked up the truck... so I thought it was included. Again - it should have been "Do you need a furniture dolly? They are $7." I was moving mattresses - no need for a dolly. I feel like I got soaked and will look elsewhere next time for truck rental. I am also going to instruct my bank to protest this charge and I will be sure to warn others of your deceptive practices.

Richard A. 
Rating:
4.0

The van was mostly clean, but it smelled like a farm. I'm guessing someone was transporting livestock in it.

Graeme R. 
Rating:
3.0

Ac wasent working ....and is way to expensive to rent from your location I paid 120 dollars plus 30 for gas plus insurance not a cheap for a very small truck the 10f. So yea not a happy camper and i ask for a discount of some way but she said there is nothing she can do.. i just think that's way over price

ANDRES N. 
Rating:
5.0

Customer did not leave a comment.

Shannon B. 
Rating:
5.0

The ladies that work here are awesome!

Richard H. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Thank you Joyce,

Annette A. 
Rating:
5.0

I love the ladies that work here. They are awesome!

Richard H. 
Rating:
5.0

Good and excellent customer service

Naomi M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Manager Susan Green Was fantastic and very friendly Me and my friends and family will come back to this awesome place

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Dorothy A. 
Rating:
5.0

I love this location. The staff is warm, welcoming, and friendly. Service is always completely, well explained and fast. I have use this location three times and every experience was pleasant. Thank you for your professionalism.

JUNE H. 
Rating:
1.0

UHaul is actually the worst company on the planet.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

Jean J. 
Rating:
5.0

Great manager, easy to work with, good person. Third time Ive been there. Would definitely go back again if needed.

James D. 
Rating:
4.0

The customer service representative was very polite and helpful. The vehicle ran fine but there was a problem with the ac air because it was contaminated with cigarette smoke or some kind of smoke which was very tocic to breathe in. It even caused a problem with my ears.

allison W. 
Rating:
5.0

The truck front wheel alignment is off.

Lei W. 
Rating:
5.0

Customer did not leave a comment.

GREGORY V. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN H. 
Rating:
5.0

Great customer service, great truck…thank you!!

JOEDDY B. 
Rating:
5.0

Customer did not leave a comment.

Fernando O. 
Rating:
5.0

I only would not recommend this location because I was not moving stuff within a few miles. I was about 20 miles away and I did not know that I would have to return it to the same location until it was too late. I will use a Uhual location from now on where I can return it wherever I want.

Maritza V. 
Rating:
5.0

Customer did not leave a comment.

Kamy R. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
5.0

Easy location, good access for dropping off a truck, nice manager.

William F. 
Rating:
5.0

Excellent customer service 👏

Charles S. 
Rating:
2.0

Got Old truck. Also, it has bad smell inside!

Abdulhakim A. 
Rating:
5.0

Customer did not leave a comment.

Sandy C. 
Rating:
4.0

U-Haul's practice of requiring customer to use their phone to upload images of their driver's license does nor consider those who choose to not have a cell phone. U-haul needs to change that policy or provide alternatives. What was wrong with the old way of renting vehicles before cell phones? I do not care to see my license information displayed on the web one day.

Stephen Q. 
Rating:
5.0

Customer did not leave a comment.

REBECCA D. 
Rating:
5.0

All good, Absolutely no issues!

William R. 
Rating:
4.0

Customer did not leave a comment.

eyobel Z. 
Rating:
5.0

Customer did not leave a comment.

Marco S. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
2.0

I was switched to this location last minute by the representative. I did not mind picking up from this location until I realized the area lacked decent cell service. It was frustrating to stand outside in 80+ degree weather searching for service. This mobile process that was meant to be efficient ended up taking around 35-45 minutes even though I had completed check in beforehand. Uhaul should take this into account when selecting locations.

Erica R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

RALPH W. 
Rating:
5.0

Customer did not leave a comment.

Brandi L. 
Rating:
1.0

Customer did not leave a comment.

Troy B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Nothing to improve upon! The staff was professional and a pleasure to deal with and from the location to the building to the vehicle, everything was clean.

Ruth H. 
Rating:
5.0

I had an issue with using the UHaul site to complete all of the steps in the drip off process, like location, and photos. This was not the fault of the location

DOREEN G. 
Rating:
5.0

Customer did not leave a comment.

JOHNP B. 
Rating:
5.0

Customer did not leave a comment.

Robee P. 
Rating:
5.0

Customer did not leave a comment.

Ricky M. 
Rating:
5.0

The service is ourstanding and the vehicles are very squared away. We have been repeat customers ever since. I gave them my highest rating.

Joshua T. 
Rating:
4.0

Online check in is a joke.

HEATHER H. 
Rating:
5.0

Customer did not leave a comment.

Giovanni C. 
Rating:
5.0

You doing gine

Maria R. 
Rating:
2.0

The person in the office was not wearing a mask even though there was a mask is required on the door. she also told me that I was required to buy the $10 worth of insurance and I found out that was not the case. That is fraud.

MIKE B. 
Rating:
4.0

Customer did not leave a comment.

Sara B. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Vernon J. 
Rating:
5.0

Customer did not leave a comment.

Kimika R. 
Rating:
4.0

Rented a van. Rear of van was dirty and passenger side had dried vomit on inside of the door along with dog hair in cab. Went back in a customer service rep swapped it out with the other one they had on hand. That one was good

Roger D. 
Rating:
2.0

employee does not know what he is doing.

Charles W. 
Rating:
2.0

Went to put my wallet into glove box snd a bunch of roaches came running out YUK!!! Now I have to smoke bomb my coach to make sure the roaches from your van didn't go into my coach Told manager about bugs I also took a video of the roaches if you want to see them

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

Marcia T. 
Rating:
5.0

Nothing, customer service is amazing, quick, and efficent

Matthew S. 
Rating:
5.0

They are always great at this location in Wesley Chapel Fl

MOSES M. 
Rating:
4.0

Good face to face service. That u-haul location not offered self picking equipment despite uhaul webpage offer. If the system allows it, please update and eliminate the mentioned service from this location.

FERNANDO Z. 
Rating:
5.0

Customer did not leave a comment.

Randy G. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Super nice place...nice uhaul..

Pablo G. 
Rating:
5.0

This location always works well with me. Recommend!

Moses M. 
Rating:
5.0

They were nice and the truck ran great and easy to drop off

Ancel M. 
Rating:
1.0

No customer service no empathy old lady hates her job or people poop in truck she said she couldn't do nothing about it. I handed her card & she left my hand hanging and put my debit card on desk & put truck keys in other side of desk instead of in front of ne I had to go around chair to grab key. No greet when entered just a stare n serious look. Complained about poopy horse shit she said she didn't have another truck or she couldn't do anything. Got shit on my furniture and shoes ewwww... nasty never again will I go to this location.

MARY F. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

The woman at the front desk was absolutely wonderful, very nice, and very helpful

Jessica W. 
Rating:
5.0

Customer did not leave a comment.

Natalie I. 
Rating:
5.0

Customer did not leave a comment.

Cristofer E. 
Rating:
4.0

Customer did not leave a comment.

Holly R. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

We returned the truck at Wesley Chapel Storage. The staff was amazing and so helpful!! A+++

Jason T. 
Rating:
5.0

Customer did not leave a comment.

Andrey M. 
No reviews have been submitted for this location.

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