Customer Reviews for Wesley Chapel Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wesley Chapel Storage LLC

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melvin J. on

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Tabitha P. on

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Carlos I. on

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Gerald S. on

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Tara C. on

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Timothy B. on

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Dont use wesley Chapel storage.. charged me extra 103 dollars for some reason... now I have to investigate the situation....

Donald H. on

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Brian F. on

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Friendly great service!

Emmanuel N. on

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celestine O. on

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Wait time was a little lengthy because of Downloading information into the computer

Ronald D. on

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No problems. Thank you.

DAVID P. on

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Drop off went well! Manager was busy with another customer who didn't come prepared with the right information and had not done the express check-in, so the manager let me leave the key and get on with my day.

Svetlana L. on

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James J. on

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NOGA R. on

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ALONSO R. on

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Harold P. on

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Customer service was the worst. I can't explain how horrible the entire situation was. I wouldn't recommend this particular location to anyone, ever. And thanks for not following up on my original phone call.

Brenda M. on

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All was good. Manager was very nice and friendly.

Mary W. on

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Vehicle was clean and we'll maintained. Office staff was friendly and efficient. I would recommend this location and will rent it again.

Steve E. on

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Service was very good

Jose F. on

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Julia M. on

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Jared S. on

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Uhaul staff at location was wonderful but the storage facility staff it is attached to have terrible customer service. Would never go back again due to manager.

ALONSO R. on

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No coments

Lissette B. on

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The woman who helped me was awesome! She was very helpful and funny too. I forget her name now, but kudos to her.

David Brett K. on

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Gia J. on

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kim Y. on

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Ashlie H. on

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Very disappointed in the rates offered of having to drive back to original pick up instead of a uhaul within 1 mile of where I was moving one way to. Ultimately this created 45 miles additionally charged to my rate in having to drive round trip. As well I was deceived in being told by multiple service reps that I would be given a military discount when I booked this rate. When my final billing was calculated I was told they were mistaken and I should not have been told a military discount was available. I feel completely deceived as a bait and switch tactic.

Ricardo N. on

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Wwwwaooo everything was excellent and your employees are very professional. Thanks ??????

Brian M. on

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Linda H. on

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Dominic F. on

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RICHARD L. on

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Daniel S. on

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improve the check-in and check-out procedures. It took almost 30 minutes to rent the cargo van for 3 hours. Then it took another 15 minutes to return it.

Kirtichand S. on

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Joyce Owens went above and beyond to provide me with the highest level of service. She is a very valuable asset to U Haul. Very knowledgeable, professional, and courteous.

Dujardin R. on

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Annette A. on

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i Love renting from this location, but on this occasion, the truck I rented was absolutely awful, It smelled terrible, the seat was disgusting. I understand that the truck was a older truck, but to use the truck the whole time and the gauge to not be at least fuel efficient and to stay in the red area, is not acceptable. I use a truck from this location, at least twice per month or more. I have never been this disappointed, My bill was about 40 dollars higher than I have ever paid, and I pick up every month in the same location. . I love Susan because all should could do was apologize to me, she knows I have never been this disappointed with the equipment. A refund would be appropriate, and that truck not be used by another customer. I hope something happens. Awful !!!!

Marc M. on

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Excellent service! Check in and check out was very easy, friendly and well organized! Thanks!

Andrea Y. on

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Dropped off a 26' truck after hours and the fence across the parking lot entrance was closed. There was very little space to safely park the truck. If this is going to be a 24/7 drop off location, they need a better place to park if that fence is closed.

vanessa G. on

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mark M. on

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Great staff, very clean

Mark M. on

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Highly recommend using the express check-in. Makes things so much easier and saves time.

DEBORAH S. on

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Truck shakes after 50 mph. Back of truck was filthy.

Sameh F. on

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Wayne C. on

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The rep that attended us was very knowledgeable professional and friendly. Than you!! The van we rented fit our bill perfectly. Thanks again.

Deborah S. on

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Truck shimmed and shook over 60. Windows were filthy Back of truck was filthy had to ask lady at uhaul for a broom

James S. on

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Betty R. on

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sara M. on

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DiyaaEldin H. on

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The truck is very bad

Annette A. on

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I have become a regular for renting a uhaul, and always Susan is the best, I am always in and out. Thanks Susan.

Jonathon L. on

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Albert D. on

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Great job!!!

Priscilla D. on

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Linda H. on

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Linda H. on

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It is always a pleasure renting from this location.

Annette A. on

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SUSAN is the best we rent 2-3 times per month, and susan is always helpful, and a delight to talk too. Thanks susan for great customer service.

Jorge V. on

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Shellie P. on

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Did not have the dolly I reserved. Overall service could have been better. Had trouble with the xomputer.

Abner B. on

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Friendly service.

Veronica P. on

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Mark H. on

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Charged me to clean the truck when I did clean it and returned it in the same condition as I started.

Ludi J. on

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robert S. on

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Bryan S. on

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Everything went so smooth. The young lady who assisted us was so professional and funny. Will definitely be back. Only problem would be they don't have anything over 15'. But again great place.

Thomas C. on

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Eric G. on

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While the location was in fact clean the personal representing u-Gail was extremely rude and unhelpful

Mary P. on

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MALISSA E. on

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Make sure customer get the correct size Uhaul truck requested..

Lori T. on

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I don't see what can be improved as this was a smooth and easy process! Thank you!

MARTHA R. on

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The lady on shift was a little rude and she made a point to tell me to clean the van however when i got in the van the floors were dirty but i cleaned after

Tom C. on

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Excellent customer service and vehicle was top notch! I will rent again from them later this month!

Jennifer M. on

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Alan E. on

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Customer service

James S. on

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Quick and easy

Lizette S. on

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Brandi L. on

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Rita B. on

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ANNETTE A. on

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Susan is great, we rent often and she always gives great customer service.

Arsany B. on

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Nelson O. on

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New software and having the customer process the contract through their phone is too time consuming. Having other options like Enterprise at two locations in Wesley Chapel where I can rent a Van I will not be returning.

Noah C. on

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Marie A. on

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KENNY T. on

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George K. on

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Rented here numerous times, never had a problem. Professional and friendly service.

Jerrad H. on

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Super friendly service. Will go back to rent truck again In future

James C. on

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Customer service provided was very welcoming and professional.

Michelle D. on

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Show how to use lock and advise on how to pack items efficiently. Better phone personnel, seemed irritable when answering our questions.

Kelly G. on

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Deborah C. on

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No improvements needed. Tammy was great! We never had such a quick & easy uHaul check out in the 30+ years we have been married.

Stacy H. on

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APRIL A. on

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RANDY B. on

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Associates were friendly and helpful.

barryn C. on

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Eric S. on

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Sat at location for over 30 minutes trying to rent the vehicle that was on the lot. Computer system would not allow. Finally was told I had to call the 800 number to actually reserve. Should not have been that difficult to rent a vehicle. Van was dirty on the outside as if it had not been washed for a while.

Ericka M. on

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I called and reserved a truck for the same day. The lady who helped me was very professional and I was satisfied with the service I received.

ANNETTE A. on

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Susan is great, I love going to this location instead of another location about 6 miles away, great customer service.

Karen M. on

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Thank you

Radhakrishna P. on

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Customer did not leave a comment.