Customer Reviews for West Bellfort Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of West Bellfort Self Storage

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LAKETRESS S.
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Customer did not leave a comment.

Christopher P.
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N/a

Tolulope O.
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Customer did not leave a comment.

Bhavisha P.
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Customer did not leave a comment.

dominique E.
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Customer did not leave a comment.

Carolyn W.
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Customer did not leave a comment.

Phillip C.
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Service was great!

Terrell J.
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Customer did not leave a comment.

juan M.
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Customer did not leave a comment.

Myralene H.
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Very good customer service.

Shaddo N.
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Reservation was set up wrong and as internet pickup. Showed up at 6pm at closing and nice lady at location fixed it. Very unhappy with reservation clerk and misinformation given!

Latasha L.
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Customer did not leave a comment.

Phil M.
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Customer did not leave a comment.

Oluchi O.
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Nothing property manager was great !

Kirstin O. | Reservation |
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I went with a closer facility

Jeffrey R.
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The temporary office for the pick up location was in a box crate, the office equipment appeared outdated and the slow internet access delayed the process. The employee then charged the credit card on file, when I asked to charge a different one. The employee blamed the slow internet. Then there were no dollies that I requested on the reservation. The truck itself was filthy on the inside - peanut shells on the floor and drink stains around the cup holders. When dropping off my items at my storage unit, the truck battery died. While jumping the truck myself with assistance from another vehicle, I attempted to request roadside assistance online, via the app and a browser and the site would not function - this was attempted on an iPhone, android device, a MacBook, and PC based laptop. I proceed to call the roadside assistance number, I was on hold for half an hour before I hung up. After waiting to be helped for so long it was 9:45pm, I was forced to leave the truck unattended at the storage facility because the gate is locked both going in and and out at 10pm. My belongings were left behind with the risk of being towed, because I could not get in contact with ANYONE from UHaul. I went home and finally got assistance via live chat around 11:30pm, this has been the only effective way to get any assistance. Roadside assistance was eventually scheduled for 6am, when the gate access opens. I was told I would be contacted by a service provider in the morning, around 5:30am. In the morning, I had to call customer service at 6:30 to initiate the service provider being contacted and dispatched. Roadside assistance jumped the truck and recommended that I leave the car running at all cost. The truck was left running until returned. By the end of my experience with Uhaul, I am a day behind because I could not complete moving as scheduled due to the faulty equipment. My newborn had to sleep on the floor. I left a message with the rental location and they could not even return my call as a courtesy! I only received a $60 refund, and I do not think I'm being unreasonable when I expect the remaining to be refunded as soon as possible.

Fahad S.
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Customer did not leave a comment.

Dondra H.
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This truck's condition caused us to have a miserable trip! The heater was stuck in the wide-open on position and would NOT change! We called every number on the truck before we left Houston and wasted half a day trying to get someone on the phone! No answer ever! Had a mechanic look at it and he said the relays had been taken off the truck. Then, in the middle of the night, the check engine light came on. We had no choice but to go on because we were miles from any city.

CAMILLE C.
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Give accurate information and not overbill for services not delivered.

blanca E.
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Customer did not leave a comment.

Melissa A. | Reservation |
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Thank you for helping us!

Brynn L.
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Customer did not leave a comment.

Shakita M.
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Customer did not leave a comment.

NETTIE C.
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Nothing

Charde W.
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Customer did not leave a comment.

DAVID W.
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Training employees. There were charges on my receipt that could not be explained. Although he found out what they were he could not refund them. I was told I have to wait until Monday.

Sunny S.
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The van really had a bad smell of stale cigarettes. I was grateful we were only moving a short distance, as I could not deal with the smell for more than 5 mins and definitely did not want that smell getting on my furniture.

R L S.
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Customer did not leave a comment.

Darrin M.
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There was a little bit of trash in the back of the truck. The cabin was clean.

ANNE I.
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Customer did not leave a comment.

LUIS G.
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Everything is fine, the person in charge there is excellent.

ALISHA P.
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It was a great experience. I received excellent customer service, a clean vehicle and ez check out. Mr. Randy M. Was a pleasure to work with and made my experience extra special. He should definitely get a raise or recognition from his employer and UHaul. Thank you.

EVELYN H.
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Nothing

Art W.
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Customer did not leave a comment.

QUANG N.
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Randy, the location manager was caring for customer by taking the time to listen with good questions, concern and assistance for the move. Thanks to Randy for making U-haul shine this time. May God bless Randy!

Monyc W.
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Customer did not leave a comment.

Nekya Y.
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Went above and beyond to help us as Hurricane Harvey victims;) He literally saved the day!

Muhammad Saad P.
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Customer did not leave a comment.

FATIH G.
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It was not the locations fault, it was uhaul's idiocracy! I reserved a nearby location, specifically looking on the map, and my mileage was going to be 1.5 mile. But frikking uhaul, changed my reservation without notifying me to a 12 mile round trip location. Which wasted my plus 50 minutes in Houston traffic and gas and labor... I am not planning to work with uhaul again unless they make up this. You charge by mile and give a car at a far location, this is full brain damaged action... The guy called me and only part I understood was "your truck is ready to be picked up at 4" and i said yes. I went to my initial location, lady says "she is not uhaul" what the f*ck are you then! She said there is no other trucks available even though I saw 3 in the lot! I called other two nearby locations... Anyway a full headache! especially you get out of work, arrange people to carry stuff and be late an hour! Planning to post this on my 1.7 million view google + and facebook accounts, also will write reviews on all these locations unless you make this up!!!

SaQwona S.
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Customer did not leave a comment.

CARLOS O.
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Customer service is great and helpful

Cesar J L.
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nothing.. great service

Sylvia M.
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Drop off was easy. I dropped off the truck after hours so no one was there.

Christian P.
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Randy was great and super accommodating! Would definitely recommend his uhaul and storage services.

MATT K.
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Very satisfied, super nice guy! Would rent from here again

EUGENIO C.
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Customer did not leave a comment.

Radhesh J.
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Customer did not leave a comment.

NICOLE M.
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Customer did not leave a comment.

GERARDO V.
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The gentlemen that assisted me was great and made the experience an easy one.

Janet L.
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Mr.Randy is a tremendous person. I would recommend this U-Haul to my friends. He is very helpful.

Brenda G.
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Customer did not leave a comment.

Melvin J.
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The guy that worked there scammed me . I was told I would be paying 28 dollars but now that I came back with the truck. I'm coming off of 51 dollars wen I did not drive far at all. Too add I drove less miles then from what he showed me

Osa I.
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Customer did not leave a comment.

MICHAEL R.
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very pleasant to work with

Maurice C.
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The gentleman who helped me complete my reservation was very helpful and nice.

FELECIA L.
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Customer did not leave a comment.

Christina E.
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Great service, definitely coming back! Thank you!

Samuel F.
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You're just been very good in providing services to the cusotmers. Just keep the good works you've been doing.

Ashley T.
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Randy was awesome. He really took his time and made sure my transaction was correct. I'm sure I will be going back to this location just because the customer service was awesome.

Robert R.
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After 40 years in one place, moving was a hassle. U-Haul made the "Haul" as convenient as possible. Get the extendable ramp and a bigger truck to minimize cramming stuff in. BOX EVERYTHING to make stacking easier. Label what's in each box on three sides of the box. Thanks U-Haul!

Stacy G.
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Very good customer service!

Aerial K.
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Customer did not leave a comment.

Lloyd D.
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Your dispatch, planning department Is Horrible or maybe just stupid!...When I called and made the reservations for a 26' truck and a car hauler trailer at the same time you would think that they wouldn't be 15 miles apart with pick up times one hour apart! When you hire stupid people you get stupid results. I would love this person to come drive this part of Houston in Saturday's trafic at 10-11:00am.

Joann W.
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Customer did not leave a comment.

Premprakash P.
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Location is far from my home,

PAMELA E.
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Customer did not leave a comment.

STEPHEN S.
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Excellent customer service. The person who helped me made certain I was familiar with the equipment and also made certain I picked up my license and credit card before leaving the counter.

Kendrick A.
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Update the computer system it was slow.

Erika B.
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Randy was very pleasant and personable! He was very helpful. He really brighten a very stressful day!

Hannah G.
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Customer did not leave a comment.

Charles S.
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Customer did not leave a comment.

paul O.
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Great representative, very thorough and professional.

Royce B.
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No suggestions. Attendant was very friendly and helpful.

John A.
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Customer did not leave a comment.

jackie S.
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No improvements it was already great service at this location the employee double checked that you had your ID and your Credit Card before you leave and his attitude and smiling face was a plus. Thanks I Haul!!

Jaylen J.
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Customer did not leave a comment.

SHELLI K.
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No recommendation

EVRAZ O.
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Customer did not leave a comment.

CHIVAS B.
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Customer did not leave a comment.

Gina B.
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I thought everything went great. Great customer service!

SHEILA D.
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Customer did not leave a comment.

Pattie F.
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Randy was very helpful with returning my call for information regarding drop-off late, after hours.

PAULA B.
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Randy was AWESOME! I rented the truck for a move and Randy made the entire transaction seamless and pleasant, not a typical thing when moving. He is an example that all business people should follow!!!

Helen G.
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Customer did not leave a comment.

SOCORRO J.
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Customer did not leave a comment.

DAWN G.
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randy was great. thank you

yvonne G.
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Customer did not leave a comment.

Clinton M.
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Very helpful and couldn't have asked for better service!

Trevor J.
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It was nice.

JUSTIN O.
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Customer did not leave a comment.

ALLANUR A.
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Customer did not leave a comment.

GEORGE K.
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Customer did not leave a comment.

Gay L.
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Customer did not leave a comment.

Cassie T.
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The guy was so nice and down to earth But yet professional Great experience.

STUART S.
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the mileage per mile is way too high. but, I like the location. and the manager, randy, is excellent !! very helpful, nice and courteous..... before here I rented at the south main location, and it was like I was a pain in their ass to wait on me.... and I've rented from that location a few times. don't like that location... not friendly. ........... thanks

GAY L.
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The attendant was curious and friendly.

ROBERT P.
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This was a very good rental experience and I will be renting from UHaul in the future.

NATASHIA G.
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Awesome Customer Service!

BILLY T.
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Excellent experience. The attendant was very helpful and professional.

SRIKANTHAN N.
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Customer did not leave a comment.

MAHAMAD S.
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This location guy told me that i will call you back soon about returning the truck. He called me back and assisted me in all ways. I am very happy with this location.

LARRY F.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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