Customer Reviews for Westgate Homes Inc
(U-Haul Neighborhood Dealer)

239 reviews

3102 W Hwy 377   Granbury, TX 76048

(817) 573-1108

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(817) 573-1108

3102 W Hwy 377
Granbury, TX 76048

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Such great staff! Very helpful and very friendly! Will definitely be using them again once we get another RV!

SAM P.  |  Overall Experience 
Rating:
5.0

Thank you for your services. Everyone was so nice. Would highly recommend.

JILL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GAIL S. 
Rating:
5.0

Maraiah was delightful and exceptionally accommodating to our needs ..... we need more people like her in customer service positions! We dropped off the trailer after hours and we had difficulty unhitching it because there was no jack to lift it .... thankfully a man from the mobile home sales office came over and helped us.

Barry S. 
Rating:
3.0

Arrived after hours. Lot was not well lit. No signs or instructions about where to park. Key drop box was hard to find because of no lighting.

Richard R. 
Rating:
4.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

The employee was great and very helpful in my return . Great location to receive trailer.

Lawrence C. 
Rating:
5.0

Friendly and knowledgeable. Very happy with this location

MICHAEL J. 
Rating:
5.0

Thank you so much.

AMANDA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE K.  |  Overall Experience 
Rating:
5.0

very helpful and manner.

ARLIE T. 
Rating:
5.0

Customer did not leave a comment.

WALTER L. 
Rating:
5.0

Customer did not leave a comment.

WALTER L. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Not much!! This was the easiest tow I can recall in many years. Great, well-designed equipment! If anything, perhaps brakes on the trailer to help in slowing. My 15k lb. flatbed has them on one axle. My truck has connectors to actuate them. I know most vehicles that would tow this auto carrier and have a factory hitch would have the same round connector. Not a show stopper by any means, just an idea.

Scott D. 
Rating:
5.0

Friendly, accommodating and flexible!!!

E S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Just do what you are doing and it will just fine

Rickey P. 
Rating:
4.0

Very pleasant and helpful

Michael J. 
Rating:
5.0

Customer did not leave a comment.

E Randy S. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

STEVEN K. 
Rating:
4.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
4.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Glendal L. 
Rating:
5.0

Customer did not leave a comment.

dorothy H. 
Rating:
5.0

Customer did not leave a comment.

JEREMY P. 
Rating:
4.0

Customer did not leave a comment.

Wolf H. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

RANDALL H. 
Rating:
4.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Very good place to rent a Uhaul.

Kent H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

Dakota M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

Everything worked well and efficiently! Thank you for such warm and friendly service.

Deborah R. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
3.0

Customer did not leave a comment.

Lisaa S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
3.0

The contact person was great and very helpful and pleasant to deal with. Very good experience! My only concern was the day we returned the truck, it snowed and it was hard to get in and out of the driveway.

comrad K. 
Rating:
5.0

Nice people

Nathan Y. 
Rating:
5.0

Customer did not leave a comment.

Austin J. 
Rating:
5.0

Customer did not leave a comment.

Teresa G. 
Rating:
5.0

Customer did not leave a comment.

Dan L. 
Rating:
5.0

Very GOOD

CRECENCIO H. 
Rating:
5.0

Everything was great

George C. 
Rating:
5.0

Maybe a maintenance issue pick up car trailor made it 17 miles lost tire was told by repair guy tires we mismatched told same thing when returned in Phoenix az,also while loading car hitch came loose damaging the tail gate on my pu other than that experence was not baf

George H. 
Rating:
5.0

Customer did not leave a comment.

JERRY F. 
Rating:
5.0

Keep up the good work!

Richard K. 
Rating:
4.0

Customer did not leave a comment.

Kathleen E. 
Rating:
5.0

Customer did not leave a comment.

Laureano S. 
Rating:
4.0

Just keep it the way it is

Russell K. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

tammie W. 
Rating:
5.0

Customer did not leave a comment.

Shane C. 
Rating:
5.0

I will never rent a haul truck again you guys have been horrible over all.charging prices where crazy for local move. but the location was great

Jesus H. 
Rating:
5.0

Customer did not leave a comment.

Autumn M. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

KERRY S. 
Rating:
5.0

Customer did not leave a comment.

francis G. 
Rating:
4.0

I was sent to another location before this location had to drive to the other side of town

Robert D. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
5.0

Very friendly customer service

PAUL E. 
Rating:
5.0

Customer did not leave a comment.

leonard S. 
Rating:
2.0

I had ordered a 10' truck, an appliance dolly and a dozen moving blankets from a location near where I was moving from with a No Contact transaction as advertised. I got a call later that my desired location would not have the equipment I ordered so I'd need to go to a different location to pick up my order. That location turned out to be well on the other side of town even though I saw several U-Haul locations on my way to it. When I got there, the keys were not in the dropbox so I had to interact with the attendant - who was VERY NICE - to go find the keys somewhere. Then I discovered that the appliance dolly and moving blankets Id reserved were NOT in the truck. So I again had to interact with the attendant who got me the appliance dolly but could only give me the 7 moving blankets that were available. I don't know why I had to drive to the other side of town when this location was not able to fill my order either. And, my family is high risk so I was really trying to do No Contact. The attendant, a young woman, was Very Nice and let me take a 4-wheel dolly as compensation for he missing moving blankets. Another, older gentleman on site was very kind in offering us a small ramp if we thought it might help with our move. The two people I reluctantly had to interact with were very nice and tried to be helpful, but it was an otherwise mismanaged operation and I was very frustrated by the experience.

Elliott J. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Nothing it was great!!

Hannah W. 
Rating:
5.0

Excellent Customer Service - Friendly Folks at this location. I would go back to this store even if it was a little further out of my way.

Matthew D S. 
Rating:
5.0

Nothing to improve! Friendly staff, excellent service and a smooth experience overall! Thank you!

Lilia H. 
Rating:
4.0

Customer did not leave a comment.

Sheila Q. 
Rating:
5.0

Nothing... Don't change it would be a negative.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

willie P. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Brent B. 
Rating:
5.0

Customer did not leave a comment.

Jon T. 
Rating:
5.0

Customer did not leave a comment.

lynn T. 
Rating:
3.0

Customer did not leave a comment.

Matthew V. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Customer did not leave a comment.

conda W. 
Rating:
5.0

Customer did not leave a comment.

sharon A. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Uhaul can make their online reservation process more user friendly. It's not good.

Dwayne H. 
Rating:
5.0

Customer did not leave a comment.

Waymon C. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Joe H. 
Rating:
5.0

Always accommodate me and very friendly

RONNY F. 
Rating:
5.0

Fast,easy no hassle. Mandy and Lynn made our experience renting the truck easy. Will definitely use them again. Thank you, Ronny

RONNY F. 
Rating:
5.0

This is my go to location in Granbury. First is the very high level of service. I know what to expect every time. Second is the location because easy in and out, large lot for the less experienced drivers with trailers or trucks, and they are on Hwy 377. Recommend - 100%.

Joe H. 
Rating:
5.0

Keep up the good work.

Dianne K. 
Rating:
5.0

Customer did not leave a comment.

Dan K. 
Rating:
5.0

Nothing... I keep using them, they are always ready, helpful and so convenient. They are very pleasant and fun people, ready to help in any way. Mandy, Lynn, and Mariah. Thank you

debra G. 
Rating:
5.0

Have prices for pads boxes and carts so I can see them. This location is excellent and friendly. We have used them often.

William F. 
Rating:
5.0

Customer did not leave a comment.

bruce W. 
Rating:
5.0

Customer did not leave a comment.

lynn T. 
Rating:
5.0

Vehicle was amazing. Comfortable, powerful, did not have to steer to maintain a straight line. Great machine.

George C. 
Rating:
5.0

Customer did not leave a comment.

debra G. 
Rating:
2.0

1. Truck was dirty inside the cab. 2. Online system takes forever, required several “tries” on returning the truck to get it to work and was a real pain in the ass. 3. Printer was broken at the site, could not get a contract when I picked up the truck. 4. The woman working at the site was extremely pleasant but appeared frustrated by how messed up the reservation and return system is.

David M. 
Rating:
5.0

The personnel at Westgate homes was excellent. The U-Haul app to pick up before hours was horrible!!!! I was unable to pick up at my scheduled time and had to wait and hour and a half past the time I wanted to pick up. Online U-Haul service is terrible!!!!!

Angela M. 
Rating:
5.0

Everything went very smooth. Truck ran great and I was quite surprised by the fuel mileage.

Billy C. 
Rating:
5.0

Very nice facility and very friendly staff.

JAIME A.  |  First Impressions 
No reviews have been submitted for this location.

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