Customer Reviews for Westgate Homes Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Westgate Homes Inc

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comrad K.
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The contact person was great and very helpful and pleasant to deal with. Very good experience! My only concern was the day we returned the truck, it snowed and it was hard to get in and out of the driveway.

Nathan Y.
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Nice people

Austin J.
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Customer did not leave a comment.

Teresa G.
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Dan L.
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Customer did not leave a comment.

CRECENCIO H.
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Very GOOD

George C.
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Everything was great

George H.
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Maybe a maintenance issue pick up car trailor made it 17 miles lost tire was told by repair guy tires we mismatched told same thing when returned in Phoenix az,also while loading car hitch came loose damaging the tail gate on my pu other than that experence was not baf

JERRY F.
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Customer did not leave a comment.

Richard K.
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Keep up the good work!

Kathleen E.
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Customer did not leave a comment.

Laureano S.
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Russell K.
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Just keep it the way it is

Anthony L.
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Customer did not leave a comment.

tammie W.
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Shane C.
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Jesus H.
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I will never rent a haul truck again you guys have been horrible over all.charging prices where crazy for local move. but the location was great

Autumn M.
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David H.
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KERRY S.
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francis G.
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Robert D.
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I was sent to another location before this location had to drive to the other side of town

JOSHUA S.
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Customer did not leave a comment.

PAUL E.
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Very friendly customer service

leonard S.
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Customer did not leave a comment.

Elliott J.
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I had ordered a 10' truck, an appliance dolly and a dozen moving blankets from a location near where I was moving from with a No Contact transaction as advertised. I got a call later that my desired location would not have the equipment I ordered so I'd need to go to a different location to pick up my order. That location turned out to be well on the other side of town even though I saw several U-Haul locations on my way to it. When I got there, the keys were not in the dropbox so I had to interact with the attendant - who was VERY NICE - to go find the keys somewhere. Then I discovered that the appliance dolly and moving blankets Id reserved were NOT in the truck. So I again had to interact with the attendant who got me the appliance dolly but could only give me the 7 moving blankets that were available. I don't know why I had to drive to the other side of town when this location was not able to fill my order either. And, my family is high risk so I was really trying to do No Contact. The attendant, a young woman, was Very Nice and let me take a 4-wheel dolly as compensation for he missing moving blankets. Another, older gentleman on site was very kind in offering us a small ramp if we thought it might help with our move. The two people I reluctantly had to interact with were very nice and tried to be helpful, but it was an otherwise mismanaged operation and I was very frustrated by the experience.

David M.
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Customer did not leave a comment.

David F.
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Customer did not leave a comment.

Hannah W.
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Nothing it was great!!

Matthew D S.
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Excellent Customer Service - Friendly Folks at this location. I would go back to this store even if it was a little further out of my way.

Lilia H.
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Nothing to improve! Friendly staff, excellent service and a smooth experience overall! Thank you!

Sheila Q.
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Customer did not leave a comment.

JAMES M.
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Nothing... Don't change it would be a negative.

Michael D.
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Customer did not leave a comment.

willie P.
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John M.
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Customer did not leave a comment.

Brent B.
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Jon T.
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lynn T.
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Matthew V.
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Dale H.
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conda W.
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sharon A.
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Michael P.
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Dwayne H.
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Uhaul can make their online reservation process more user friendly. It's not good.

Waymon C.
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Customer did not leave a comment.

Douglas B.
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Joe H.
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RONNY F.
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Always accommodate me and very friendly

RONNY F.
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Fast,easy no hassle. Mandy and Lynn made our experience renting the truck easy. Will definitely use them again. Thank you, Ronny

Joe H.
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This is my go to location in Granbury. First is the very high level of service. I know what to expect every time. Second is the location because easy in and out, large lot for the less experienced drivers with trailers or trucks, and they are on Hwy 377. Recommend - 100%.

Dianne K.
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Keep up the good work.

Dan K.
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Customer did not leave a comment.

debra G.
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Nothing... I keep using them, they are always ready, helpful and so convenient. They are very pleasant and fun people, ready to help in any way. Mandy, Lynn, and Mariah. Thank you

William F.
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Have prices for pads boxes and carts so I can see them. This location is excellent and friendly. We have used them often.

bruce W.
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Customer did not leave a comment.

lynn T.
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George C.
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Vehicle was amazing. Comfortable, powerful, did not have to steer to maintain a straight line. Great machine.

debra G.
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Customer did not leave a comment.

David M.
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1. Truck was dirty inside the cab. 2. Online system takes forever, required several “tries” on returning the truck to get it to work and was a real pain in the ass. 3. Printer was broken at the site, could not get a contract when I picked up the truck. 4. The woman working at the site was extremely pleasant but appeared frustrated by how messed up the reservation and return system is.

Angela M.
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The personnel at Westgate homes was excellent. The U-Haul app to pick up before hours was horrible!!!! I was unable to pick up at my scheduled time and had to wait and hour and a half past the time I wanted to pick up. Online U-Haul service is terrible!!!!!

Billy C.
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Everything went very smooth. Truck ran great and I was quite surprised by the fuel mileage.

wilbur A.
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Customer did not leave a comment.

David W.
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The staff was very friendly and fast. A credit to your network.

Cory C.
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Customer did not leave a comment.

Diann R.
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No improvements needed. Service is always excellent and friendly! I have rented trailers here multiple times and they always have the size I need.

Steven D.
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When dropped off last night at Westgate homes there was a guy insure been very helpful. However I chose not to hand him the key and dropped it through the door slot. One thing that concerned me was the trucks are dropped off with and other equipment placed in the back of them. What is to stop anyone walking up, opening the back truck door and taking equipment? I guess you have security cameras? Thanks, Steve Deighton

Craig R.
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Customer did not leave a comment.

Scott C.
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Billy H.
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Shirley P.
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Jana M.
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Very professional. Very friendly. Reasonable prices. No pressure. Extremely good customer service...

Jim K.
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Customer did not leave a comment.

Diann R.
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No improvements needed! The staff is always friendly and helpful and has exactly the equipment I need or request!

julie C.
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Customer did not leave a comment.

Marilee M.
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Customer did not leave a comment.

AJ D.
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Learn how to use your computer. Also, I had taken advantage of pre-registration and paying ahead of picking up the truck. My payment was made but all the pre-entered information was lost and we had to waste time repeating the entry.

David A.
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Very friendly awsome people....will always go Back to that location..met owner....awsome person

Randy M.
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Extremely nice people

Chelsea M.
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Customer did not leave a comment.

Steven C.
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Customer did not leave a comment.

Joe H.
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This is a great location. People, service, selection and just overall great experience. I think UHAUL is ignoring a great location by making it appear this location does not have inventory of vehicles and others in the area have just what the online customer wants. I called this location because I had used them before and found they had the exact trailer I needed when the Uhaul website showed no availability.

Shirley P.
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Customer did not leave a comment.

CATHY R.
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Everyone was very helpful and the return was quick and easy. Very friendly staff.

Joe H.
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Customer did not leave a comment.

Meredith G.
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Customer did not leave a comment.

Clifford P.
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Very nice gentleman, help us connect the trailer and made sure we knew what to do. We will rent again from him.

michael J.
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Customer did not leave a comment.

Ronald T.
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Customer did not leave a comment.

Michael D.
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Nice small town dealer

Mark W.
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Customer did not leave a comment.

Ed D.
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Friendly and helpful manager

Steven C.
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Good dealer.

Sydney A.
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Customer did not leave a comment.

earl S.
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Customer did not leave a comment.

Koby Y.
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I was told that I was renting for 3 days 100 miles they charged me 198.00 when we picked it up. I called and told them I needed it a extra day. I returned it on that 4th day. Went 115 miles. That should have been 115.00 for miles and 156.00 in daily rental and tax at 9.5% would be 296.74 (not sure what the tax rate is) I put fuel back in it cleaned it. I was charged with an additional 158.00 and some change and when I called they told me they would credit the amount to my account and they ended up charging my account with another 305.00 payment. I called again and the lady said sorry it was her fault and it should be credited in a few days. That put me and my family in a bind and it is unacceptable.

janice N.
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They came out with smiling faces and a willingness to help very sweet people and overall it was perfect. Xo

DENNIS G. | Overall Experience |
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very cleans and nice

Matthew S.
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Customer did not leave a comment.

Carri T.
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Customer did not leave a comment.

DAN M.
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Educate owners and management customer service skills.

Michael S. | Reservation |
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Ended up not having to utilize the storage unit - but was professionally, and quickly, refunded my money.

ANTHONY R. | First Impressions |
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Very polite and professional, clean

JAIME A. | First Impressions |
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Very nice facility and very friendly staff.

FRANKLIN H. | First Impressions |
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Office personnel ate friendly and VERY helpful. The faculty is in excellent shape and has easy access.

No reviews have been submitted for this location.

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