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Patrina K.
Customer Reviews for Wiley Home Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I took pictures of my start gas and mileage and took pictures of my end start and gas mileage we made sure the gas hand was the sames as when we started and we had went 20 miles over our allotted mileage and it was turned in early but I was still charged a extra $144.00 . I will never use U-Haul again.
Holly B.Super great experience renting from this U-Haul. Really appreciate quick service and assistance with hooking up the trailer used. The towing went smoothly and return of the trailer was quick and simple. Thank you ladies for going the extra step to ensure we used the equipment safely. Much appreciated, Gary
Gary R.Nothing service was spectacular!!!
Precious A.App had issues when returning unit, took pictures of inside for cleanliness but app wouldn't continue with processing after picture so had to call customer service
Edward P.The trailer is tough and did the job without any issues and the ladies didn't mess around I was in and out in less than ten minutes I was back on the road
Cody H.The van was nasty n should have been cleaned out n wipe down. It was pure filthy
NICOLA G.Keep doing a great job. No complaints at all
ERNEST B.Have the Bill broke down with all charges
chris F.Customer service was very quick to the point not asking any questions just straight to the point like with attitude like type
Jimmy B.Yes
NA N.Everyone was super nice easy to work with.
carolyn P.Trailer did not have a trailer jack attached to tongue impossible for the average man to lift trailer to attach to pickup
Ronnie C.Personnel was very helpful and nice.
Josh C.Feed the halloween skeleton dog decoration, he is all bones.
clayton Y.When I dropped off the truck at the Wiley Home Center in Sandersville GA , It was Saturday, late in the morning. No one was there, so I left the key in the drop box.
STEVEN R.Service was excellent
Chequita B.The vehicle transport trailer that i picked up was not compatible with the vehicle and I was unable to use it even though I was told it would work.
JUSTIN T.The lady who processed my order on two different occasions is rude. She looks at you like you are scum. She was more focussed on somebody else closing on a house than me. She is just really not what I normally deal with. I always use them when I move so you would think the rapport would've better but... I will pay for the mileage and rent elsewhere next time.
Ishea W.Absolutely nothing; Natalie was awesome, showed great customer service skills. I will rent from her for future purposes.
Bernard N.Ordered rental from Milledgeville Ga and ended up having to drive 25 miles away to get a truck. Was told the night before that my truck was not available in Milledgeville. Passed at least 4 locations on the way that had the same exact truck I rented. Was never offered reimbursement for the 50 miles I had to drive in my own car to pick up the truck. As far as Wiley Home Center goes, they were extremely nice and apologetic for my troubles, but nothing from U-Haul corporate that I placed the rental with.
Alan M.I have rented U-Haul equipment and services in the past and never have experience such a kind and professional business as I did with Wiley Home Center! They are awesome ! I won't send anyone anywhere but there. Thank you guys.
John N.Shelly was very professional and nice she took her time and was very informative on rates and needs. I will definitely be back to see them for a uhaul.
Stephanie B.Shelly she is amazing! Got us in and out in no time if you're needing U-Haul go to Wiley Home Center! Definitely the best customer service in town
Natalie W.On Jan. 14, 2019, I rented a 15 ft. uhaul truck from Wiley Home Center on Sparta Hwy. in Sandersville GA. The level of quality & service that I received from Natalie (the owner), Freddie & Jackie was above & beyond my expectations. They were very nice, friendly, honest & most helpful. They're AWESOME! I highly recommend them to anyone in need of their services to give them a call. You'll be glad you did. I am!
Doris S.Received the truck with no fuel. The door was broken and the truck rattled and thought it was going to break down the entire trip to Indiana. Horrible experience...
ROBERT S.Get someone who has a good knowledge of equipment.
William P.Outstanding customer service. Natalie and her crew were very friendly and helpful. Would definitely recommend using them!!!!
Chris T.Very convenient and always helpful when I need to rent a uhaul.
CATHY H.Good service, very personal. Rented a trailer, then a truck to retrieve the trailer when my car broke down !
ROBERT W.They were great and very helpful .
kenny W.I applied online as I have before with no problem , I was to pick up truck at 545 because it said location closed at 6 . Location was closed and we send a fasebook message to find out what was wrong and she closes at 5 on fridays . I picked up truck the next day and I didn't pay attention to the fuel gauge until I left location but it was suspose to be on 1/2 tank , but it was on almost 1/4 of tank . I returned it on 1/2 tank as instructed but location was closed when I returned truck so I just let it go .
Dorothy B.Send all customers to see Natalee or Becky ... they ARE THE BEST !! They always go the extra mile to make the nightmare of moving a DREAM ! You Go Girls !!!
Bill R.Truck was not clean inside or out But , I think it had Just come in from another move ! The previous mover were not very clean in any way shape or form ! Natalee and Becky ARE the best and really try to do things right ! You go girls!!!!
Bill R.Great service
harry S.This location was clean and friendly would recommend this location
Troy S.The service was excellent.
ROY J.Received excellent customer service. Didn't notice anything agent could have done better.
chester R.everything was great
michael V.I have a U-haul hitch on my truck. Nathalie Wiley checked all connections and hooked the trailer up for me. Great person to represent U-Haul .
Felton B.