Customer did not leave a comment.Jennifer J.
Customer Reviews for Windsor Park Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very bumpy, slight sway in the steering. Felt a bit nervous driving it.MONICA B.
Customer did not leave a comment.STEVEN I.
I originally ordered 36 furniture pads. When I was picking up the truck they said they only had 12. I took their word for it when I saw a bag of pads assuming they were there. When I started moving I realized there was only 4 pads. I was counting on those pads but didn't have time to deal with the lack of them since time was a huge constraint. Disappointed that they weren't adequately stocked.COLIN M.
Customer did not leave a comment.HISHAAM FADWIL P.
Customer did not leave a comment.LEONARDO C.
Give us a ramp that works and doesn't fall out and then not allow us to use it or beable to put it back in. Have the equipment available that we booked quite far in advanced and don't make us go to another location. Don't argue with us about how much gas we put in when we did fill it up to where was required. The gas gauge in the vehicle has only 3 lines on it. The graph they use has 16. How can you say with certainty that we did not fill it up enough when you are comparing 3 lines to 16? Poor customer service.Keith M.
The whole process from reserving the vehicle online to picking it up and then dropping it off was so easy and efficient!Ariane D.
Customer did not leave a comment.SHAKUR M.
Everything went smooth .RAYMOND E.
Customer did not leave a comment.Denis P.
Customer did not leave a comment.shae S.
I booked a larger truck 3weeks ago which was confirmed, only to come for the truck and got a smaller one, making my journey double, just to increase the mileage. That's unfairSEGUN G.
Customer did not leave a comment.RONALD E.
Customer did not leave a comment.Candy M.
Customer did not leave a comment.Lynne S.
Customer did not leave a comment.Darryl F.
The owner should read the agreement carefully on when the U-Haul vehicle is to be returned. It specifically stated that it is to be returned before noon time but the owner called me at 9:00 AM if I can return it as soon as possible.VINCENT C.
The pick up location was great, and the owner was very nice and helpful. There were a few problems with the U-Haul though. The window on the driver's side window would not close, which made things pretty noisy during the drive. The stereo in the vehicle did not work, which is a bit of a downer on a long trip. The console was a little dirty, and there was a hoodie left in the vehicle from a previous customer.Wayne F.
Customer did not leave a comment.CINDY P.
Sketchy areaKelsey B.
Customer did not leave a comment.Bernard G.
Better idea of costs up front, also your dealers shouldn't be working from their personal cell phones imo.JEFFREY D.
Wiring for tail lights not fastened properly and got caught in door rollers when closing. Had a hard time to free wires and had to keep pushing them in when putting door up and down.Tom D.
When I made my booking, it was saying I could do self-serve mobile pickup outside of the business's hours. But upon arriving at the location, I suddenly discovered that I had to wait for the store to open to pickup in person. This is unacceptable as it can severely derail moving plans and schedules.Eric S.
The pick up contact and location was great. The vehicle was gross, just over 10kms on it and it was filthy. Detailing the cab every few rentals would be a good idea.Morgan J.
Customer did not leave a comment.Erica R.
Customer did not leave a comment.Shubham K.
Location supplied an appliance dolly when a utility dolly was requested, an appliance dolly is completely useless for moving boxes. It was a waste of $10 and they said they weren't able to discount us for the mistake. Very disappointed about that.David N.
Customer did not leave a comment.TYSON C.
There was a miscommunication about what type of uhaul truck I wanted that I put on reservation two weeks in advance. The day of the reservation I got a call From the convenience store saying it was not possible to get a vehicle. So I had to discuss with a manager from an actual uhaul company in order to get my reservation but for a day shorter than I wanted. I was charged for an extra day even though I brought it back on time. I am extremely disappointed in how this was handle from the convenience store side and also management side of uhaul. This was a terrible experience.PIERRE F.
The service was AWFUL!! The husband and wife who rent out the services for Uhaul, the lady has the most awful customer service skills I have ever dealt with. The lady fought and fought with us, at the top of her lungs in the store!! Yelling over and over again, that we didn't put enough gas in the vehicle where we put EXACTLY what was given to us in the vehicle. Upon taking the vehicle out, The husband who was very polite, didn't do a walk through with us to see the gas line and mileage to begin with. The gas line was incorrectly marked on the sheet given to us which suckered us into paying $10 more for gas then we should have. The furniture dolly didn't have anything to pull it with. All in all, I had a horrid Uhaul experience and I will do everything in my power not to use it again. ESPECIALLY from that location.Nikishia P.
Customer did not leave a comment.Gilles P.
When I picked up the trailer, the previous user had broken the wiring harness so the right signal light didn't work. They went and picked up a new wiring harness and brought it to my house. I felt they went above and beyond. Great service and easy pick up and drop off.Dean P.
Customer did not leave a comment.DAYNA B.
Nothing this location was the best I ever dealt with not one problem from start to finishANDRE C.
The right side mirror could not be adjusted. The alignment needed work to be done.Andrew I.
Assisted with rental process, clear about fees and instructions, very kind.Nicole W.
Customer did not leave a comment.Jory G.
Customer did not leave a comment.Ronald I.
Thanks ??Doreen S.
I rented a U-haul truck for moving and it was a total nightmare from beginning to end. We got a huge dumping of snow just prior to rental but I thought it would still be ok. I was wrong. I spent most of my rental time digging out and getting the truck unstuck. I managed to move 1 load (2 couches). It was a huge disappointment. The tires had no grip whatsoever. I would've expected a moving truck to have better tires/traction.Corinne D.
The staff were great, very helpful cheery and handled the experience quickly. the location was very good for us and the truck ran perfectlyJames B.
Your company is sooo unorganized!!! I received 5 phone calls changing my original booking. The first call was telling me I couldn't get the 26 â€˜ truck I booked from the Mcphillips street location in Winnipeg, they only had a 20'. The next was from the regent location in Winnipeg saying they didn't have a 20' only a 15. Then a call from Windsor park convenience saying they had a fifteen foot truck for us. So because we had a lot of stuff we decided to book 2 15' trucks. Then we got a call from Another guy not sure which location asking if we had what we needed and I told him the story I am telling you and he said he would make sure that I had the two trucks and would call me back if we didn't. Didn't get a call from him got a call from Winnipeg beach an hour north of Winnipeg.......... so basically a gong show. I got one fifteen foot truck and moved what we could. Not at all impressed, ridiculously disastrous situation and the fellow in front of me at the rental store had a similar experience! I am thinking there is a need for a new program, training or something. I suggest you figure it out before you lose more customers !!Steve F.
I needed a hauler asap. I just drop by as a walk in client. No prior reservation. In just about 15 minutes I was able to drive one.Romualdo S.
I did express checkout and still had to wait a half hour because the owners of the store didnt understand the process. It was beyond frustrating since we were on a tight timeline.Robin O.
Customer did not leave a comment.Timothy S.
The online booking didn't seem seamless, I needed to call to confirm my reservation and good thing I did because I don't think my name was put down for the U-HaulNicolas C.
No commentAkram C.
The van we rented was not yet returned by the previous person when we arrived. The staff at Windsor Convenience were very helpful in arranging for us to take a bigger truck for the same price.Terence M.
I was absolutely shocked at my end rental fee. I picked it up at 13:30 January 23rd and had it returned on site Friday the 24th at 15:08. Rental rate I was charged 19.95 then rental fee of 39.40. That amount for an hour and a half extra? I was also called up at 915am this morning with a message telling me they need the uhaul back in 45 minutes as someone is picking it up at 10am! I called back and even filled out my form acknowledging before renting it that I'd need the van a bit past my initial 24 hour time. Even at that regular rental it was still my van paid for until 13:30. I covered the fuel I used, bought the extra insurance which is completely acceptable however I am not at all pleased with how much my credit card was charged. If I was told I had been charged for another full day I would have taken it home and brought it back later! I spent 36.00 on a cab ride home as I didn't have family at that time to pick me up. I was trying to be courteous in bringing it back asap and even informed the gentleman when we spoke in the morning when he asked me on the phone when I'd think I'd be done. The lady at the convenience store was exceptionally kind, joyful and considerate. Returning it was very nice. She told me her husband would calculate my total and call me later as she wasn't familiar with it all. All I got was my email with full charges and summaryAnthony P.
Customer did not leave a comment.Abhijit K.
Customer did not leave a comment.John B.
Customer did not leave a comment.Ifeanyi N.
Customer did not leave a comment.KAYLA S.
Pick up was quick but drop off took a while as the guy wasn't trained to well and/or didn't know what to do. 5 min pick up, 20 min to drop off.Colin B.
It took forever to get the trailer and they asked me the same questions that it asked for online . They didn't come out nor didn't they ask if I knew how to hook it up . It was parked behind a curb and I needed help to get it out and all they asked was do I have a hitch. Terrible customer serviceAdam Q.
Great store owners who helped so much! Very appreciated!Grant M.
Cargo van was very dirty.Lorenz H.
This location was not well organized. Pick up went ok but when we dropped it off, the person ah the counter didn't know how to process the order and calculate how much we owed. So we had to wait about 30 minutes for the owner to assist. They didn't know what they were doing at all.Heather H.
Things weren't clearly told ended up having to probably pay more than I had too.Gabriel B.
Took a while to return the vehicle. However, pick up was quick and the owners of the store were very friendly.Shannara S.
Remove these people from your network. My truck never showed up and they gave me someone else's contract and somehow I got double charged - once with the online reservation and one in-store.Mark I.
Everything went smoothly from beginning to end.Terry G.
I booked it online for 9 Hours but once I picked it up was sent a text message I would only have it for 5 hours. This wasn't possible for me as I couldn't even get in my new place for 8 hours. You can't just change someone's bookingDorde M.
the owner was very rude I will never rent from this location or recommend it to anyone I will tell people not to rent from there putting up a bad reviewgunner W.
I was disappointed because the truck that I was supposed to get was not available so we had to take a smaller one. This meant more trips which cost us more in mileage. Very frustrating!faye K.
Way too slow to process my paperwork; 45 mins? ? Way too longGreg L.
They are perfectionlaurent D.
Great experience! We will do it again!Adward G.
lower the safemove chargebuckmon Y.
The van wasn't there when it was supposed to be. The store people had no clue. Had to wait 45 min, even though I reserved it in advance. The person that eventually brought it back got in my face about it. When I reserved it, it said a $50 guarantee that the van would be there for me, well it wasn't and he wouldn't honour that. The store was crazy busy and there was only one person there. It was a mad house. Would never rent a uhaul from there again.Sabrina D.
When I picked up the car the gas was marked with full, when I took the vehicle the gas was 1/8, but when I was return I put 1/8. The attendant charged me $17 for full gas, when I was asking her, She started to scream with me saying that was my fault. I really agree that I could pay attention for the paper and comparing with the vehicle on pickup, but She has no right to scream with a customer. She put me out her store screaming.Felipe O.
They were super friendly and eager to help me!! I would definitely go back to this location in the futurecaroline B.
First of all the agent at desk had no idea how to use equipment. Terminal would not work. Online booking would not work. After 45 minutes we had to go to another U-Haul to get a smaller trailer. Terrible experience will definitely not return.William B.
Processing time was very long, teem member may need more trainingSacha G.
Customer did not leave a comment.Robb M.
Customer did not leave a comment.James X.
unfortunately, when I returned the vehicle, the lady at the counter was not able to speak English wellDesiree M.
The store owner and his wife are very rude and unprofessional. The employee that did the inital rental was great. The owner called for an early return prior to my 24hr period. The vehicle (van) was dirty and smelled like garbage on the inside, the exterior was dirty and needed washed . Oil change reminder was on in the dash display( obviously due) They didn't even inspect the van upon return, asked me to go outside and take a picture of the mileage and fuel gauge.Ross E.
Customer did not leave a comment.Adam F.
Customer did not leave a comment.david T.
Customer did not leave a comment.Samuel L.
They dont speak english. Truck was dirty. They couldnt figure out how to charge me mileage and had to call someone else. They served many customers while trying to figure out my mileage. It ultimately took an hour.Mirina V.
Windsor Park location gave me great customer service, very happy with them.But your Regent location has no idea about customer service, got to the Regent location 5 minute late after closing, Assistant Manager said to bad come back tomorrow.I will recommend Windsor Park locations to all my friends and family and use there location again but will never recommend your Regent location because they don't know how to give customer service.Maryalla E.
Customer did not leave a comment.Bernard G.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.lorry A.
The location is sound and process is great. You will need a credit card to book onsite as booking Credit Cards are not kept by the location.Hugh H.
My Only feedback was i had a return time for 4:30pm. Received a call at the office to tell me the truck had not been returned....i returned the Keys and the Van back at 5:30AM the next day. So i only had the car for 13 hours and allowed for the facility to rent the car for the next day. It may have been my mistake that i did not inform the facility ...but they should have checked out the door to see that the vehicle been returned close to 12 hours early.Robert B.
Suggests thzt gas tank be always full during pick up sothat it could easily returned full. Rather than picking it up at, say, half tank and when refueling one has to stop pumping, gi in the van to check the gauge.CHRISTOPHE M.
Customer did not leave a comment.Karen B.
My first experiance with this location was good and verry satisfied with the service :)Driss F.
The owner was not there at the time of the pickup or drop off. Both times we were there for at least 40 minutes or more waiting for the employee to talk to the owner because they didn't know what they were doing. When we did the pickup the girl took copies of my visa and code on the back which should not have happened. Then it took so long for them to figure out what they were supposed to be doing. I will never go back there again. Terrible service.Dennis J.
It was good.Lawrence AND R F.
Customer did not leave a comment.Gayle M.
Customer did not leave a comment.Greg S.
Explain that they measure your driving in miles not kilometers because it makes a huge difference Explain that you have to fill part of gasJoel F.
Customer did not leave a comment.Richard D.
Should be able to have the truck for more then one day.Krystal W.