Customer Reviews for Wise Tire & Auto Center Inc
(U-Haul Neighborhood Dealer)

431 reviews

921B S Church St   Smithfield, VA 23430
(Rt 10 Business)

(757) 365-0765

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 12/11/2021: Closed
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(757) 365-0765

921B S Church St
Smithfield, VA 23430
(Rt 10 Business)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 12/11/2021: Closed
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Jermaine E. 
Rating:
5.0

Keep doing what you do

Eric T. 
Rating:
4.0

I was able to drop the U-Haul off when the business was closed using the drop box and a copy of the agreement. It was quick and easy.

TAMMY R. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
1.0

Customer did not leave a comment.

Milton R. 
Rating:
3.0

Customer did not leave a comment.

Billy C. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
3.0

I was given an few extra days with the equipment cause of all the delays and the fact that they didn't have all the equipment I needed. But it was a real let down when I went to drop off the uhaul cause I was charged for the extra day even though they said multiple was given to me. And for that I lost my cash deposit and still had to pay extra. The whole experience was so bad, I'd recommend someone else. Sorry Uhaul but you've lost my business.

Dustin T. 
Rating:
3.0

UHaul must improve their customer service and schedule overall. The locations themselves were fine with interactions. Then UHaul company as a whole needs to determine better scheduling of equipment. It is unacceptable to inform customers less than 12hours of change of location to pick up equipment that is over an hour away. They must be able secure customers the equipment they are requesting within the location they are requesting for the amount of money that is being paid. We are not pleased with the U-Haul customer service or U-Haul scheduling whatsoever.

Zachary K. 
Rating:
5.0

Customer did not leave a comment.

Maxton O. 
Rating:
4.0

Customer did not leave a comment.

Jose M. 
Rating:
3.0

Customer did not leave a comment.

Nancy F. 
Rating:
3.0

Customer did not leave a comment.

NANCY F. 
Rating:
5.0

Customer did not leave a comment.

Leonad H. 
Rating:
3.0

I was given a 20 foot truck with a trashed drivers rear outside tire. When 8 had a load on the truck the tire exploded and shredded. I took photos of the tire before it shredded. I tried to call your roadside assistance and waited on the phone for 45 minutes before hanging up. Your roadside assistance absolutely blows/sucks...your preference. Your 800 line customer service refuses to answer, that also sucks. How this truck was ever rented with a tire in such shit-shape I will never understand. Totally unacceptable as far as I am concerned. I was not told I had a specific number of miles allotted for my move and I was charged for additional miles. This whole rental sucked and it'll be a cold day in hell before I ever rent from U-Haul again! Bever, ever again.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Deshawn B. 
Rating:
4.0

Very nice customer service rep.

Samantha G. 
Rating:
2.0

You are on your own here. I was given a dozen blankets, then pointed to where the 6x12 trailer was. The tongue weight on this must be 100 lbs so i struggled to hook this up myself and no one checked my attachment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Ethel G. 
Rating:
4.0

Power windows in the bigger trucks would be a lot safer.

Willie C. 
Rating:
3.0

Needs better signage for location from the road. Only hint of location was other uhaul equipment parked nearby.

DEBRAJEAN R. 
Rating:
5.0

The lady running the place was outstanding will use this uhaul forever

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Lori H. 
Rating:
5.0

Everything was fine. No improvements needed.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

JASON G. 
Rating:
3.0

Customer did not leave a comment.

Paul W. 
Rating:
3.0

More inventory.

Kelvin S. 
Rating:
3.0

Customer did not leave a comment.

Beth K. 
Rating:
3.0

Customer did not leave a comment.

Glen M. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
3.0

Still waiting for a call to see how I got screwed out of $91.00 on the return

James T. 
Rating:
5.0

Customer did not leave a comment.

Barbara T. 
Rating:
3.0

U-haul changed my pick-up location several times although I booked in advance. Told the rental agent that I would not return within 24 hours upon pick up, but was scolded when I returned the truck. Too many e-mail and too many calls post reservation - rather confusing.

douglas W. 
Rating:
5.0

Customer did not leave a comment.

Sandie T. 
Rating:
4.0

Customer did not leave a comment.

AMANDAMARIE N. 
Rating:
5.0

Was easy renting this trailer

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Komeka B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

lee S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

The office employee that helped us was very nice and more than helpful as this was my first rental and I was a bit nervous about it. I would definitely recommend this location for rentals and will rent again.

Barbara T. 
Rating:
3.0

Customer did not leave a comment.

Jetty S. 
Rating:
2.0

We made a reservation online for a trailer several weeks before it was needed. Basic planning is key to an organized life lived worry free. On pick up day I arrived to the pickup location, reservation email in hand, to find that the trailer I needed was not available. The “customer service rep” at the pickup location claimed that this is a problem with uhaul and was not able to contact them by phone for a resolution. I called uhaul myself who then claimed it was the fault of the pickup location that they didn't have my trailer. The uhaul rep was not able to find a trailer for me within an hour drive. Unacceptable as this was I had no other choice if I wanted a trailer. In an absolute stroke of genius, my wife suggested that we inquire with our original pickup location about a box truck. This would however be more expensive since uhaul charges for mileage but it did prevent me from having to drive more than an hour out of my way to pick up a trailer. They did have a box truck which worked nicely even though it tripled our cost and smelled of cheap cigarettes. The next time I need to move large items I will seek out other options.

TIMOTHY N. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Cynthia W. 
Rating:
2.0

Customer did not leave a comment.

LaRita L. 
Rating:
4.0

No one offered to help me hook up the trailer. I had never done it before. I had to go back in a request assistance. Normally when I get a trailer, uhaul hooks it up for me

Sean E. 
Rating:
5.0

Customer did not leave a comment.

Talley W. 
Rating:
5.0

Great people and well maintained higher mileage truck.

John A. 
Rating:
5.0

Customer did not leave a comment.

NELSON F. 
Rating:
2.0

No help offered

Joseph D. 
Rating:
5.0

Online reservation system functioned poorly. Female employee was extremely helpful and knowledgeable.

Michael S. 
Rating:
3.0

An improvement would be to have the grass cut in the area you store the equipment. Walking through high grass is not pleasant when you have to get your equipment yourself.

BRIAN G. 
Rating:
5.0

Very easy to work with and made sure I had everything I needed.

Phillip G. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

I feel the one thing that can improve this process is to have jacks on the trailers so the customer will not have to ask for help to lift the trailer up and hook it on the ball. I was very impressed though, because the owner himself assisted me.

BRYAN P. 
Rating:
5.0

Customer did not leave a comment.

Komeka B. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
3.0

IDK - it seemed rather "country", the lady at the desk never came outside or checked the trailer, only told me to "park it on the hill" which did not seem that obvious to me since I had never been there before? She also stated that it was good that I dropped it off early because someone else wanted to rent that size trailer and they did not have one - I asked about getting a partial refund for early return and was told to call UHaul - when I called they said no - it would seem that if UHaul was going to profit by rerenting that trailer I returned early that I should have gotten some type of refund, if not on the trailer rental then at least on the insurance that I paid extra for - it does not seem fair that I paid for those extra days and received NO value! :-[

Richard V. 
Rating:
3.0

Customer did not leave a comment.

Lon L. 
Rating:
5.0

Customer did not leave a comment.

SHAWN P. 
Rating:
4.0

They was closed for the weekend.

Johnnie R. 
Rating:
5.0

Customer did not leave a comment.

Komeka B. 
Rating:
5.0

Customer did not leave a comment.

Harold S. 
Rating:
5.0

Customer did not leave a comment.

Beverly H. 
Rating:
5.0

Customer did not leave a comment.

Georgette W. 
Rating:
5.0

This location is a great pick up and drop off point gas station right next door for refueling before drop off, the staff at wise tire and auto are awesome, welcoming and courteous.

MICHELLE J. 
Rating:
2.0

I was charged 37 dollars for a quarter tank of gas.Its a rip off.I came in and purchased the uhaul nothing about 3.50 a gallon would be charged if the gas wasn't replaced and still at the end of the day it wasn't 37 dollars.I did read the contract cause this isn't my first time using wise uhaul but I will never again.

keosha C. 
Rating:
4.0

Customer did not leave a comment.

wiliam D. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

N/A

Lloyd L. 
Rating:
5.0

Customer did not leave a comment.

tara B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD D. 
Rating:
3.0

Customer did not leave a comment.

james A. 
Rating:
3.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Great customer service. Convenient access.

Fred H. 
Rating:
3.0

Customer did not leave a comment.

LuAnn D. 
Rating:
5.0

Customer did not leave a comment.

LEE P. 
Rating:
5.0

easy process of checking in and out using my phone. all turned out perfect

Todd R. 
Rating:
5.0

Customer did not leave a comment.

BRIANDA R. 
Rating:
5.0

Customer did not leave a comment.

Janice H. 
Rating:
1.0

Make sure that location follows U-Haul regulations like hooking up the trailer for the customer.

Mark H. 
Rating:
3.0

The equipment that I reserved was not available. The customer rep at the location said they didn't have an appliance dolly, while the rep on the phone said they did and reserved it for me. Thankfully, the location had a utility dolly and rented that to me for the day. However, when I picked up the dolly, I was told I had to have it back by 1pm even though my reservation was until 6pm. Very disappointed with Uhaul's lack of organization and communication between reservation office and locations.

joe T. 
Rating:
4.0

Your after hours check out is a pain in the ass

ed S. 
Rating:
5.0

vehicle as expected, no issues

SCOTT C. 
Rating:
5.0

Both online and in person dealings were easy, informative and courteous.

Anne E. 
Rating:
4.0

Hard to find at first, not a big sign but the large amount of trucks in the adjacent lot told me I was there.

Keith N. 
Rating:
5.0

Would be much easier if the truck started with a full tank of gas instead of having to refill to 7/16 of a tank.

Scott B. 
Rating:
3.0

The front right corner of moms attic leaked and destroyed some of the boxes in the vehicle. The truck needs to be checked for leaking areas. The brakes made quite a bit of noise when stopping.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

mary H. 
Rating:
4.0

Customer did not leave a comment.

Crystal J. 
Rating:
3.0

Customer did not leave a comment.

Wilson S. 
Rating:
5.0

The day before my move, was redirect to a different location other than the one I reserved. Location was 22 miles away, which caused an additional 44 miles, no compensation or anything was given for the inconvenience.

Ecoria W. 
Rating:
4.0

I had no trouble returning vehicle, wish the pick up could have gone this good at the location i where picked it up.

Judy S. 
Rating:
2.0

I am a 59yr old with rheumatoid arthritis... the staff offered no help placing the trailer in their parked ready for the next person lot or unhitching the trailer. It truly was self serve... no checking the trailer for damages etc. I was very very disappointed and dissatisfied.

Maureen M. 
No reviews have been submitted for this location.

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