Front desk associate was rude and had an attitude. This was my first time at this location and I will not be coming back.MOHAMMADFAROOK H.
Customer Reviews for Wiygul Automotive Clinic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SHALVA B.
Try to be more courteous than before.Gedion B.
Had literally the WORST experience. I will never rent a Uhaul again. The guy behind the counter should not be working in customer service, or a customer facing role. It started when my partner dropped me off and was waiting in the car next to the curb. He looked out the window, brazenly asked if they were waiting for me, I said yes. And then in just the rudest tone said they can't park there, this is obviously a truck zone and people drive through here. I stared at him hoping he would catch on that his tone was super out of line, as there were no signs, no curb paint, and no obvious correct place to park, yet he spoke to me like we were stupid and purposefully did something wrong. I texted my partner and asked them to move, followed by â€œthis guy is an assâ€. There were no furniture dollies available and he just straight up told me he doesn't have any, I asked how that could be because I reserved one with my rental and that's why I reserved with Uhaul bc there was supposed to be a furniture dolly and we have to move heavy couches. He repeated himself and added that he's never had them. I asked shouldn't that be removed from the website, bc I would have reserved somewhere that does have them as we needed to move 4 very large couches. He said he doesn't control the website, he doesn't have one and never has. But offered me a utility dolly which I originally accepted but brought back inside bc that doesn't work for couches. I honestly was furious but I had a 3 hour window to get these couches moved and couldn't reschedule. But he didn't care at all, wasn't apologetic, didn't offer to check if someone else nearby has them, nothing. Then he hands me the truck key and tells me it's parked â€œaround back at the endâ€. Hands me the utility dolly and points. I have no idea if that is a Covid thing but I have rented plenty of Uhauls and never have I had to go find it and pull it out of the tight spot it was put in. I couldn't even get the utility dolly in the truck bc the spot was so tight. I had to leave it in the parking lot, pull the truck out and then put it in. The mirrors of the trucks were all nearly touching, it makes no sense to have a customer fetch their own truck from the back of some lot like this. He also said the truck was at 3/4 of a tank and told me about the $4/gallon fee to refill if I don't, when I started it it was no where close. So I pulled back around and went inside to have him come out and look. I'll admit my tone at this point was not overly friendly, I was pissed and trying to figure out how we were going to move couches without a dolly and everything just piled on. But he did not say 1 work to me when I came inside, gave him back the dolly, told him about the gas...not a single word. He checks, says â€œ5/8â€ to which I said correct, and he walked away. I had to follow him to confirm that he would be correcting the contract and removing the utility dolly from it. He nodded and walked away. At this point I am just happy to get away, I live 2 miles down the road and before I even get home the dash flashes a right front tire low message. We drove 15 miles total, and by the time I am pulling in to return it, the check engine like and some other system light are both on. Obviously these trucks are not checked or maintained-had it broken down on my rental it would have been my fault I'm sure and would have been disastrous for my day. I am beyond angry still, a day later. The entire experience was horrible, the guy working there was terrible, and I'm never renting a Uhaul again. Specifically I would never ever recommend someone visit this location and will publicly share that on any site I can. I would hate for someone else to deal with what I had to deal with when you're in a time crunch and have other logistics to worry about, or if you're like me and you know you cant move the furniture without a dolly and apparently online reservations don't mean a thing so there's that.JESSICAMARIE P.
The customer service was horrible.LEIUL S.
Not the best truck I have ever rented: it was sluggish and just a little difficult to dive. But the facility was good and the experience pleasant.Dean G.
I had no problems with the van, but when I picked it up the tire pressure light was on and there was a message that the left rear tire was low. I think this should have teen taken care of before the van was rented to a customer.Laura L.
Customer did not leave a comment.Matthew H.
The truck is so old. Several lights are turned on dashboard. Very hard to drive an old truck.Ahmad A.
Customer did not leave a comment.CAROLANITA B.
Truck was filthy. Smelled of smoke, covered in crumbs, and was graffitied with many obscene, phallic images.Bruce M.
Customer did not leave a comment.Curtis C.
Customer did not leave a comment.JANELLE C.
Customer did not leave a comment.noel R.
Ensure employees wear face coverings.Matthew K.
Customer Service rep was less than curteous and they did not have moving blankets for rent.. It is really more of a Tire Retail outlet that just happens to have U-Haul trucks.Michael S.
The truck was clean. The service was good. However, one of the cargo van's middle door did not open. I also could get the back doors open using the key and the unlock feature on the back. The doors not opening were an inconvenience and prevented me from placing certain sized items in the vehicle.TANYAYVETTE S.
Customer did not leave a comment.MOHAMMADNAZIR K.
Customer did not leave a comment.NINA FRANCESCAA L.
Customer did not leave a comment.Kellen O.
Great serviceADRIANA K.
Customer did not leave a comment.James P.
Darnell is the man. Simple, fast process.CALVIN H.
Replace oil light was on. Low air pressure light was on. In addition my reservation included furniture blankets and they didn't have any. They said those aren't guaranteed. Didn't see anything about that on the website. Hard to move without the equipment you requested.Michael B.
Customer did not leave a comment.Kim H.
Provide a better explanation of the return process. The return procedures were unclear based on what the store representative told me as compared to the return instructions included on the U-Haul App.Brent P.
Customer did not leave a comment.Eduard B.
Customer did not leave a comment.Aisha L.
Customer did not leave a comment.AHMADKHALID S.
The truck was given to me dirty and it was apparent that someone smoked marijuana in the truck.Monica A.
Thank youMohamed M.
Customer did not leave a comment.Gregory W.
The location was fine, but I booked at a different location and never got an email that I have to go to a different location I was notified after I returned the truck Also I was not aware of the 15 dollar cleaning feeAli S.
Customer did not leave a comment.HANEEFRASHID A.
Customer did not leave a comment.STEPHENIERAE J.
Customer did not leave a comment.Meagan S.
Customer did not leave a comment.NATNAEL G.
Customer did not leave a comment.KEITH H.
Mixed up order, missing items I requested on the website, just overall disorganized and not up to par with any basic retail encounter.RYANL M.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.REBECCA K.
Friendly staff!Mirasol C.
Thanks for a easy experience in a stressful time.Rose S.
The gents at the counter are always great, and I've had luck getting the equipment I need even when website says limited availability. Only drawback is very limited parking.Hillary L.
Many, many thanks for the honesty of Darnell, the U-Haul employee at this site. I lost my wallet in the truck and he successfully returned it to me with all of its contents intact. Thank you Darnell!!Tiffany M.
Customer did not leave a comment.NAVEED M.
Customer did not leave a comment.Deme E.
Customer did not leave a comment.RIAZULLAH A.
It was goodJOSEPHLEE M.
Customer did not leave a comment.Peter S.
Customer did not leave a comment.RYAN W.
Customer did not leave a comment.Khalid S.
Customer did not leave a comment.mohammed M.
Nonthin great set up and the Uhall customer service rep was very good and excellent service keep up the great job definitely will come back to this location for future rentalSTEVENDELANO M.
Nothing at this timeLydia W.
Customer did not leave a comment.AARONJOSEPH B.
Customer did not leave a comment.Germaica B.
The costumer service working at the pick up location was short and a bit rude... but everything else was fine.Akram S.
Easy pick and returnBen C.
Great customer service. The gentleman who assisted me was very helpful. The process was very smooth.JUANITAMARIE D.
Customer did not leave a comment.Carol B.
Customer did not leave a comment.DIANA B.
I made a reservation online for one truck and 3 dollies. When I went to pick up my truck, they said they don't have any dollies & they did not provide me with any dollies!! I had to go to the store and buy the equipments while I was in a rush. Very poor customer service!!!Jan V.
We had reserved blankets but they were not available. Overall professional and friendly service .Eddie R.
Customer did not leave a comment.BIRUKATNAFU A.
Dropped off after hours.Robert L.
I rented the truck based on where i needed to pick up the couch. I had selected a different drop off location closer to my final destination was and after i paid i was told i had to being it back to the original location and needed up paying far more than i planned.DAVIDALAN V.
Location did not allow me to park personal vehicle while using rental truck. They had the available space for personal vehicle parking. There no way in hell, I would recommend this location to my friends. Unprofessional and sorry location.Earnest J.
Customer did not leave a comment.GREGORYO P.
Great costumer service thanks for you quickly Help keep it Pro ðŸŒŸðŸŒŸðŸŒŸðŸŒŸðŸŒŸLigia B.
The person in front desk was un helpful and he looked like he doesn't want to go out and help the costumer...when we am him to go out and show us the different between the trucks..he didn't come outside and explain to us what's the different between the truck and what the right truck to rent...I would not recommend any one to go to this place because the bad costumer serviceAzal A.
The truck ran fine and was clean. Extra equipment ordered online (6 furniture pads) was not provided. When I dropped off the truck I informed them of the missing pads and they said they would take care of it. They did not, and I was charged for six missing pads in addition to the rental fee. A call to U-Haul's customer service resolved the issue and I received a refund.Lewis F.
Customer did not leave a comment.Feliciano E.
While uhaul deserves good reviews based on the questions asked above, there were a number of big issues that should be addressed: 1) I signed up for contactless pickup. Apparently that doesn't exist at this location. 2) I reserved blankets and a dolly. Neither were available. This is a huge issue. Uhaul should not advertise that they have essential moving supplies available and lead customers to believe those items are accessible for their move, I'd they can't fulfill their end of the agreement. Luckily, I was able to rent a dolly from Home Depot, but my move wouldn't have been possible if I couldn't have done that.Spencer J.
The service representative did not provide me with the truck I asked for, instead I was provided with a shorter truck and could not take it one way like I had requested. Also, I asked for 3 pieces of equipment and I was only provided one, which was a piece I didn't even ask for it. Overall, I would avoid u haul and this location.Caitlin D.
Very rude staff.Manisha G.
Customer did not leave a comment.Sedequllah J.
Please inform customer that there is only one dolly in store and that it's first come first serve regardless of whether or not you reserved the equipment with your truck rental.Derrick M.
Customer did not leave a comment.MICHELLE Z.
Customer did not leave a comment.KAHEENALLAH W.
Customer did not leave a comment.AUDREYRENEE B.
Customer did not leave a comment.Lionel M.
Darnell Roy was the Best Customer Service Rep. He exceeded his objectives well beyond expectations. A GREAT asset to your company. He was responsive to my needs . Courteous respectful and provided exceptional Customer Servive award 10 star plus. KEEP HIM INCREASE HIS SALARY, VIA PROMotion or just reward . Exceeded standards!!!!!carl W.
Customer did not leave a comment.Justyne C.
I'm glad I got this servay I been really wanted to contact for the manager in this location if the manager exists in this location really this is my second time getting rental truck in one month for my business but u got horrible, horrible, horrible Customer service the guy front desk rasta guy got ugly attitude like a woman very unprofessional very unhelpful, u can read in his face how he hates his job and his customers. I hate to see his face and to come to the location just because of his attitude!! He really needs a break and training so bad. I mean it i hate to come and to talk to him on the phone even. Ridiculous!!!!SEBLE T.
Thanks Very Much to the employees!tracey F.
Customer did not leave a comment.ABDUL MATEEN W.
Customer did not leave a comment.Robyn B.
Customer did not leave a comment.rodney M.
I am not satisfied by the dishonest tactics of this particular franchise. to which I experienced on yesterday. First, the vehicle was not filled with gas. Having brought this matter to the the clerk's attention, he so acknowledged. I was instructed to return the vehicle to a certain spot. Problem is, the spot is on an incline that makes the fuel gas gauge to appear that you have consumed more fuel that in actuality. This too was brought to their attention. Regardless, this led to additional charges including an 'Environmental Fee, Gas Fee, and some other associated fee upon my reading of my receipt online later that evening . The rental vehicle was driven for a total of 19 miles over a period of one (1) hour, yet I was charged for a quarter tank of fuel. I would not recommend thjs particular (Alexandria, VA) location to any other person. .. and I will not be doing any future business with it.WILLIAMC C.
The equipment was disgusting, with trash, leaves and dust all over the cab and back. I ordered two dollys-neither were available. I told the rep that I reserved them and he said â€œthat means nothing, they'll let you reserve anything-we don't even carry those or furniture pads (which I also ordered). Not having the dollys made my move take much longer and I had to pay $100 for additional help as my move was on a strict timeline. The issue was partially with the place I picked up the truck, but just as much with uhaul.com as they don't verify that ancillary equipment is available. Also, it took 45 minutes to pick up the truck, despite checking in previously. This was a very disappointing experience.Jesse R.
Allow customers to park at the location.JAMES G.
Customer did not leave a comment.Marcia S.
17 foot truck. Truck was leaking and my boxes got wet because it was a rainy day. The loader used the blankets to wipe the water puddles as it was leaking pretty heavy from the roof! The steering wheel was really lousy and it was really dangerous to drive in the rain. It felt loose and the vehicle was going left and right. They probably never did inspection. It's life threatening to drive something like that. At night when I started driving I noticed dashboard lights were off! This is ridiculous tried every button but it didn't turn on nor the rear break lights I literally had to drive and guess my speed. Drove back 1 hour at night to return the truck without any dashboard light! I also rented a furniture dolly which wasn't there! This is just ridiculous! When people move their schedule is pretty tight. There is no going back! Stay away from them! Get truck from budget rental. Had good experience with them in the past. I don't know if I should blame uhaul or the rental location. Not sure who was supposed to do inspection!Mohammed S.
When equipment is unavailable, make an attempt to know that and inform the customer at the time of reservation. This experience was made more difficult and unpleasant by that insufficiency in the reservation process. Stay safe.Mark W.
Customer did not leave a comment.JOSEMICHAEL R.
Customer did not leave a comment.keith B.
One representative told me the day before I could park in that area and the next day when I picked up the truck they said was not possible. I thought the dollies were going to be already in the truck since I was doing a mobile check in but that wasn't the case.Sharalys S.
One they over charge me for all my past rental,the was one was the last one on 10/17/20.sorie K.
Excellent customer service. Thank you!LIZAMINELLY B.