Customer Reviews for Wright Bros Convenience
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was overcharged and can’t get in touch with the location for a refund.

Rating:

1.0

I ordered my U-Haul truck a week in advance and received an email confirmation. I selected the U-Haul Truck Share 24/7 mobile pick up option as I would be picking up the truck at 7:30am. When I arrived, I followed the steps to check-in and was told my keys had not been left in the lockbox where I was supposed to be picking them up. The location was not open yet so there was no one to speak to. I called the helpline which helped me find another location last minute that had another truck I could use. Once I got to the secondary location, it was another mobile pick up spot with no employee on-site. They assigned me a truck that was blocked by other trucks and I could not get out. I called them back and they then assigned me another truck, but the gas tank was completely empty. I then had to find a gas station nearby. This entire process delayed me by 1.5 hrs and I was charged overtime by the movers.

Rating:

1.0

The staff that were at the location couldn’t locate my van. I was directed to call a cell phone and the person there said he would check my reservation and the call got disconnected. He never called me back. I ask the staff what was going on and they directed me to call another number and the person asked, “how did you get this number”? Eventually helped me. When I arrived to return the van nobody was there even though the hours of operation indicated they should be. I have used U-Haul in the past and am very disappointed.

Rating:

3.0

Please send receipt more clear. I'm not able to read the receipt details.

Rating:

5.0

The location at weston road is the best so far, easy to book, very accomodative. - Thank you guys for the good work. keep doing the good job. I appreciate 100%

Rating:

1.0

My pick up was disaster. Nobody showed up at my pick up location, and I was waiting outside in freezing morning for one hour, and I got sick. The owner of the pick up location texted me after 50 min later letting me know that the truck door was open and the key was under the passenger seat. I phoned Uhaul trying to get a truck and I was transferred to three different agents. I would never recommend to pick up at the Weston location.

Rating:

5.0

Staff was really friendly. Amazing experience at this location.

Rating:

2.0

The windshield was cracked severely and not repaired or replaced, this is a serious safety issue. Also the front cabin was dirty, but the truck overall was operating well