There were a couple of issues, first I had another location reserved and was told I had to go to this location because the previous renter dropped it off at an incorrect location. Not a huge deal, but somewhat of an inconvenience. Next was the rental truck. The outside and inside (cabin and load area) were dirty.PAUL B.
Customer Reviews for Xtreme Clean Car Wash & Detail Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was friendly and got to me quickly. They were having some issues pulling up the U-Haul application to get it checked in.Michael Lenz M.
Really nice peopleJohn P.
Customer did not leave a comment.Carl S.
We had a great experience the staff was friendly and helpful.Kevin C.
Customer did not leave a comment.Dean J.
I made my rental on Friday for a 9am pickup. I arrived at 9 and the single employee did not have the ability to rent the trailer to me. He made a few calls and told me that the person that rents the trailers comes in at 10 so I could wait. He came out at 930 with someone on the phone and we completed the rental by phone. When I was about to leave they forgot to put the dolly in it. So I ran back in a grabbed it. Fast forward a few hours I dropped it off and nobody was present to do the walk through of the trailer.Matthew M.
My turn in process was a breeze; my check-in rep was very professional, efficient and genuinely concerned that my rental experience was positive.Edward S.
Second time to drop a 26" truck there. Consistently professional in every way.DAVID R.
You made me drive the extra mileage to this location then charged my card $40 instead of the $30 on the receipt you claim I owe. I want all $40+ dollars back.KIANNA C.
I was charged a $61 dollar fee due to there not being a 1/4 tank of gas when I returned it. I did put the right amount of gas in and I took a picture and have a gas receipt so I called Andrew from the Boulder UHAUL and he fixed the issue. Andrew the manager is great. I went on Yelp and gave him a good review.bill M.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.MASON B.
The worker there incorrectly recorded the fuel level (the gauge read 1/4 yet he inputted 1/8). Then before I could review it and sign, he completed the form, generating an incorrect receipt and $64 charge. Then, no one on the site knew how to process a refund. I wasted 20 minutes on the phone with U-haul's customer service number. Then I called a different number provided by the store. This rep said she filed a complaint and I'd hear back in 48 hours. 24 hours have elapsed with no action. I sure hope U-haul makes this right. As a military member, I move about once a year, I'd be happy to take my business to someone else.RICHARD Y.
Customer did not leave a comment.Nathan G.
More rentals availableFERRIS P.
Eric and the other staff were very friendly and polite. They hooked up the trailer for me and disconnected it for me as well when I returned it. Good experience because of the people there.ROBERT G.
Customer did not leave a comment.Vickie E.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.Marc L.
The location I got the truck from was not really professional about anything. Didn't walk around truck or anything. I requested extra things to be provided. Got to my location nothing was in truck at all that I asked for extra. Called them they took off extra charge but was not satisfied with it at all. Was not told back of truck leaked. It was raining that day and some of my things got ruined that can't be replaced. Will never us UHaul again. Really crappy service provided.Robert C.
Make sure cab clean. Passenger seatbelt unusable..tightly strapped over and behind passenger seat.. Did not appreciate change in drop address therefore used lst street for drop off location as specified when reservation made and as it was two blocks from my son's home and to where move was made. I drove from Benld, Illinois into Milwaukee, helped unload... enough for a 76 year old woman without driving across city to drop truck when I knew U-Haul had a facility on 1st Street. Otherwise spleased.John M.
I felt awful interrupting their car wash business to get the uhaul and blankets. I originally scheduled to pick up at an actual uhaul business but they didn't have the 15ft available. I wish they would have gobd above and beyond and give yo the car wash business and picked it up for me. It was only a couple of miles away.Katie K.
Customer did not leave a comment.James B.
Customer did not leave a comment.Anthony S.
Contract was for 1 day rental and was returned on time. Was charged for 4 days rental and now on phone call number 5 to get resolved.William N.
This place was amazing! The owner dropped everything to make sure I was taken care of.Pam H.
Customer did not leave a comment.Nancy F.
The vehicle had intermittent warning lights, no other equipment available in the area.Michael S.
Where do I begin...from the start of this reservation the experience was poor. I have always used the same location on marshall Dr in Lenexa and had great experience. The online reservation system and limited ability to contact the local store was annoying. The inability to confirm a pick up location until the day before the scheduled pick up was inconvenient. I had to drive 45 minutes from my house to pick up a trailer - very disappointing. I dropped off at 3:45 on Saturday - and the location was closed. How can that be? I was charged an extra fee for that. I will be investigating alternatives to Uhaul the next time i rent. Definately a bad experience.Dan L.
Customer did not leave a comment.Derek S.
I had a great experience. Darryl was very knowledgeable and professional, and made sure everything went smoothly.david L.
Customer did not leave a comment.Phyllis N.
Make sure they are going to be there when you return. Had issues checking rental in on the website and was on hold with u-haul for 2 hours to get it resolved.Debra W.
We denied the extra insurance coverage when placing our order and they charged it to us anyway. We were in a hurry when picking up the trailer and didn't realize they tacked on the charge. Very frustrating.Brian P.
Customer did not leave a comment.Chester S.
Since I was picking up the trailer later in the day, they suggested I drop it off the following day. I was informed that as long as I drop it off in less than 24 hours, I would only be charged for one day. When I dropped off the trailer, I was charged for 2 days. Instead of fixing the problem, they simply told me to call Uhaul customer service to resolve issue. I did. They call the rental place and talked to them. The rental company called me and told me they would get the problem fixed. This was weeks ago and I still haven't heard anything.BILL M.
Pick up was slow and they lost the keys to the truck I was supposed to have. They gave me a larger truck at no charge, but that larger truck cost me more in fuel.Chris K.
Customer did not leave a comment.Norman D.
The guy was using a broken cell phone to issue the truck to me took forever truck was a mess pet hair all over the inside. Back not cleaned and swept out.paul C.
Go to Ryder, or if you must use U-Haul, good to the storage place in Lansing.Chad H.
Customer did not leave a comment.Donald S.
He was great to work with!! Will definitely go here again for our Uhaul needs.ANGEL H.
Answer emails in a timely manner and have a reason for a $5 difference in chargesTiffaney R.
Customer did not leave a comment.Rochelle J.
Customer did not leave a comment.Trevor B.
Nice people.GREGORY H.
Very humble and helpful ownerClifford M.
Very courteous and helpful location.Peter R.
Customer did not leave a comment.Curt B.
Customer did not leave a comment.Trinity V.
Did a self return. Lot was well lit and had plenty of room for parking.Robert B.
Customer did not leave a comment.brady C.
Quick checkout when we returned the vehicle. Even though we were overcharged (not the location's fault but a U-Haul system automatic charge), we were given instructions on how to request a refund. Called U-Haul customer service immediately and they took care of us.Michelle W.
Fix the lights so there is lights on the trailerMichelle P.
Customer did not leave a comment.Jesse A.
Customer did not leave a comment.Joy S.
Customer did not leave a comment.danny J.
We returning the trailer that same day and we have been charged for 3 extra days? That's not rightRACHEL C.
Customer did not leave a comment.Debra T.
Customer did not leave a comment.RACHEL C.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.AMBER C.
They were extremely late & made us wait a long time before they showed up, even though we were told if we didn't show up at 9 AM they would give our trailer to someone else. The guy said he was running errands with his boss. My husband is Active-Duty Army, & I told them he had to get back to work, and this was a military move. The guy said that if we turned in our trailer a day earlier we would get some of our money back. When we called about refund since we turned it in a day early we were told UHaul never refunds money, so we were lied to. I have left two messages for regional manager Robert at 816-646-6149 regarding refund, but he won't call me back. Equipment was fine. Service was very poor.Kathy R.
Due to the tight trailer storage area, a second trailer tongue got caught up under the first trailer when the center attched it to my truck. As I departed I was pulling both trailers for a few feet. Also, I didn't notice the trailer had a flat tire until I began loading it.Allen C.
Customer did not leave a comment.james W.
Customer did not leave a comment.Francisco S.
Customer did not leave a comment.James H.
Dirty facility. Printer didn't work. Nice people working here but they are dealing with challenging clientele.Russell T.
Customer did not leave a comment.Todd W.
Customer did not leave a comment.Alan D.
Customer did not leave a comment.Christopher J.
I am extremely disappointed with my experience using Uhaul for this move. I submitted my online reservation two weeks prior to the dates I need the vehicle, 24 pads and a furniture dolly. The day before I am to get the truck, I am contacted by Uhaul stating that i could not pick up the vehicle and equipment at my requested location nor could I pick it up at my requested time. When I asked the representative, she informed me that it could not be changed. When I arrived to Xtreme Clean Car Wash, the personnel with the Uhaul training was late getting to the location further delaying my plans for the move. Additionally, even after submitting my reservation request Xtreme Clean Car Wash did NOT have the 24 blanket pads or the furniture dolly I reserved. They stated I had to go to the location on Eisenhower Road (The original location I requested to rent from) to get the pads and dolly. I am extremely disappointed and upset with the entire experience. I am NOT happy with Uhaul and will look for other methods or companies for future moves. Since I am an active duty military Soldier I have several more moves before I retire and not only will I not use Uhaul in the future, I will recommend fellow Soldiers to not use Uhaul.Carl C.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Jennifer M.
Customer did not leave a comment.Marvin W.
Customer did not leave a comment.Tim P.
Customer did not leave a comment.Allen D.
Customer did not leave a comment.SHERRI H.
Call ahead to ensure that the U-Haul rep is there when you arrive.John M.
Customer did not leave a comment.laverne P.
The truck averaged 3 miles to gallon and no.discount.for inconvenience..Staff is very polite..Ronald F.
Customer did not leave a comment.Karina M.
Customer did not leave a comment.Richard G.
Customer did not leave a comment.Rudy B.
Customer did not leave a comment.Andrew M.