Customer Reviews for Your Extra Attic Johns Creek LLC
(U-Haul Neighborhood Dealer)

1,346 reviews

1715 Peachtree Pkwy   Cumming, GA 30041

(770) 887-4768

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 887-4768

1715 Peachtree Pkwy
Cumming, GA 30041

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great experience each time I have rented from this location. Friendly staff and the process is easy.

ROSS V. 
Rating:
5.0

Had a great experience. Staff was helpful and friendly. Would recommend this location!

Tyler R. 
Rating:
2.0

I have used this location once before earlier this year and had a good experience. I did not feel the same this time. Upon arrival, I was told that there was only 1 hand truck available even though I had rented 2. The owner said he had changed the order the night before, but I did not receive an email indicating this. If I had, I would have stopped and rented another at Home Depot. The truck was dirty, and upon arrival to load the truck with my furniture, there was NO hand truck inside and NO furniture pads, which I had much earlier rented. The owner told me that the customer loads these, but he would have been happy to help me? I have never had a U-Haul location say or do this before. They either load the equipment rented beforehand (as this location did last time) or do so on the day of the rental with the customer observing. His excuse was that the truck came back late the night before. So what? Get out there, inspect the truck and ensure it is clean, and load the equipment. I will not use this location again.

JEANNE C. 
Rating:
4.0

Customer did not leave a comment.

VLADIMIR Y. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY F. 
Rating:
5.0

Customer did not leave a comment.

ROSS V. 
Rating:
5.0

Excellent customer service. Extremely pleased with the service provided.

CHERYL J. 
Rating:
5.0

Amy was amazing very nice on point and very professional !

IOLANDA A. 
Rating:
5.0

Great people there. Best trailer rental I've found.

DOUGLAS J. 
Rating:
5.0

Customer did not leave a comment.

ALI H. 
Rating:
5.0

Great customer service! Super friendly and gave me great suggestions for what I needed! Definitely will use again!!

ANTONETTE R. 
Rating:
5.0

Everything went well when renting from Your Extra Attic. I actually rented from them twice this month to move all of my stuff to the new house. They are nice people and easy to work with.

WESLEY M. 
Rating:
5.0

I wouldn't rent from another location unless I had to.

DOUGLAS J. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

DIANNE M. 
Rating:
5.0

Great service

DEXTER S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

GRACE S. 
Rating:
5.0

Howard is awesome and great representation of your company!

STEVEN M. 
Rating:
5.0

The Team at Your Extra Attic Uhaul was fantastic, great service and they are really customer oriented. They go over and above for their clients. I highly recommend them. I have been using them for years to rent trucks and have always had a good experience.

GLENN G. 
Rating:
4.0

Engine was making too much noice. Reverse gear was stuck multiple times. It requires maintenance.

SREENIVASA E. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

I found the operators to be very professional, helpful and friendly.

REGINALD S. 
Rating:
1.0

Customer did not leave a comment.

Mausmi P. 
Rating:
5.0

Great customer service, I was very impressed. They helped me figure out the equipment I needed for my move, and everything was ready to go when I arrived at the location for pickup.

Bogdan T. 
Rating:
5.0

Customer did not leave a comment.

DONALD F. 
Rating:
5.0

Great people to work with!!

JOHN Q. 
Rating:
5.0

Customer did not leave a comment.

KRISTI W. 
Rating:
5.0

The vehicle had recently been serviced and the floor of the truck had been painted. The paint was not completely dry and was very slippery. This was very dangerous when trying to load and unload furniture especially since it was raining. This truck was returned to service too early before the floor paint was dry.

MARK G. 
Rating:
5.0

The owners were outstanding communicators and very accommodating. Charges were exactly as quoted. Would use them again in a heartbeat.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

JOEL C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

ROMAIN P. 
Rating:
5.0

An excellent customer at this location (1715 Peachtree Pkwy, Cumming, GA 30041). This is my second rental this week, both the time I got good customer service.

Siva G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

The checkout process was swift

SIVA G. 
Rating:
4.0

Since you guys burned me the first week I had rented a truck I was expecting you guys to hook me up and not charge me full price or mileage on this rental. When I called “your extra attic” they asked me to reach out to you guys so I figured I would just do it on this review. Feel free to call with any updates- 404-425-4264 Tom Watson

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

JAYAKUMAR M. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC P. 
Rating:
5.0

Nothing. Howard is super awesome.

ADAM M. 
Rating:
5.0

Customer did not leave a comment.

JOHN Q. 
Rating:
5.0

Great people and a perfect experience. Super highly recommended. Over and beyond customer service and a great price. Zero funny business at all.

DOUGLAS J. 
Rating:
5.0

Store manager very helpful with rental.

CARL D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Nothing. Amy & Mark were very easy to work with & very accommodating.

FRANCINE G. 
Rating:
5.0

Customer did not leave a comment.

Saith Kumar G. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

equipment was not well maintained but uhaul equipment is usually very worn.

ANNEMARIE H. 
Rating:
5.0

Customer did not leave a comment.

SANDY H. 
Rating:
5.0

I think the check in process by phone when returning the vehicle is too long and awkward. Not to comply is a 20$ charge? Seems absurd

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

The managers, Mark and Amy Moses are phenominal. Their service is the best in the industry. Would highly recommend this location to everyone.

WILLIAM P. 
Rating:
4.0

Customer did not leave a comment.

CHIADIKAOBI O. 
Rating:
5.0

Customer did not leave a comment.

GREGORY P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN J. 
Rating:
5.0

Customer did not leave a comment.

DHAWALBHAI P. 
Rating:
4.0

Limited area outside the gate for returns, with no signage indicating what to do for after hours return. I had to just figure something out. The staff were great.

AUGUST C. 
Rating:
5.0

This place is super friendly and make you feel like you are a valued customer! Would highly recommend!

Boaz C. 
Rating:
5.0

Friendly efficient staff

PAMELA B. 
Rating:
5.0

Very nice moving experience thank you Mark and Amy

SIDNEY D. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Mark was the best! He was extremely helpful and made my rental process so easy. I have another rental scheduled next week from Your Extra Attic. Thank you again Mark!

SERGIO T. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

This was my first time renting a U-Haul. It was a great experience and I'm so glad I rented a truck and moved the furniture myself. It saved me a lot of money. The owners/managers of this location were very friendly and helpful. I would definitely use U-Haul again.

ELISABETH S. 
Rating:
5.0

Customer did not leave a comment.

GAIL A. 
Rating:
5.0

Customer did not leave a comment.

Christian W. 
Rating:
5.0

Customer did not leave a comment.

BLEU A. 
Rating:
5.0

great staff!

DOUGLAS K. 
Rating:
5.0

Customer did not leave a comment.

ALLISON B. 
Rating:
5.0

Very nice people to do business with!

SCOTT S. 
Rating:
5.0

Great customer service at this location, enjoy renting here

BRYAN H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Nothing at all!

ROBERT R. 
Rating:
5.0

Great, Friendly Staff/Owners

ASHLEY Q. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
4.0

Improve afer hour check in process

BENJAMIN B. 
Rating:
5.0

Awesome service!

Dipesh J. 
Rating:
5.0

N/A

Joe R. 
Rating:
5.0

Excellent service. Very friendly and helpful team.

Christopher L. 
Rating:
5.0

Fill the tank—it's easier for everyone that trying to guess at how much gas to put

ERIC F. 
Rating:
5.0

Customer did not leave a comment.

TERRY K. 
Rating:
5.0

Customer did not leave a comment.

MACK H. 
Rating:
5.0

Extremely helpful. patient and accommodative staff.

PHILIP W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Great, friendly staff.

KEITH L. 
Rating:
5.0

Great, friendly staff.

KEITH L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Great service and excellent equipment.

JAMES E. 
Rating:
5.0

Only place I will rent in Atlanta in the future. These folks take care of customers, period!

WILLIAM S. 
Rating:
5.0

The owners of this facility are among the nicest folks I have ever dealt with.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
4.0

Customer did not leave a comment.

CARLA S. 
Rating:
5.0

The truck I had was old and didn't go over 60 miles per hour. Also the cup holder console got very hot. The whole truck shook while driving.

ANILA A. 
Rating:
5.0

Good folks that run this location.

RICHARD H. 
Rating:
5.0

Amy is always friendly and helpful,goes out of her way to get you what you need!

SCOTT B. 
Rating:
5.0

Very friendly and helpful

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Nehemiah S. 
No reviews have been submitted for this location.

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