Terrible experience with Mooses by the Creek U-Haul—Severe safety and maintenance issues. I picked up a rental trailer on 29SEP2026 for an 800-mile trip. During the initial walk-around, I pointed out to the attendant that the passenger-side rear tire was worn down past the wear bars. He was unaware of the condition, and when I asked if a replacement trailer was available, he simply asked, "Do you not want it?" Since I needed it for the trip, I had to take it. After getting home, a closer inspection revealed several critical safety and equipment oversight issues: • Improper Hookup: The attendant failed to connect the emergency breakaway cable to my truck; it was left dragging on the ground. The attendant took a photo of the hook up, so you should be able to verify this with your records. • Defective Lighting: The driver-side running taillight was completely inoperable (though brake lights and turn signals worked). I have a photo if needed. • Missing Hardware: The trailer was missing multiple interior D-rings needed to secure cargo. I have multiple photos if needed. The negligence caught up quickly. On Wednesday morning, less than 30 minutes into my drive to Tennessee, the worn passenger-side rear tire suffered a major blowout on the highway. Fortunately, it didn't cause an accident. I was stranded on the shoulder for over an hour waiting for roadside assistance to swap the wheel and tire. When road side assistance arrived, they replaced two of the tires, stating a tire on the drivers side was also very worn down. Between the severely neglected equipment, careless hitch installation, poor operating hours, and dismissive customer service, I cannot recommend this location. I will be avoiding them at all costs in the future.
Spencer K
Mooses By The Creek
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Charlottesville, VA 22902
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How U-Haul Reviews WorkThe location could use some updates in the parking lot. The local team was excellent
Thomas TFlawless check in and out, Great location just off the highway I-64 W exitv121
Ferdinand CAverage because the location I had picked did not open until 9 so i went with the self pickup using my phone. After being on the phone with customer support and trying both the website and phone app, couldn't get it to work. The customer service rep transferred my order to a staffed location. In the end it was ok although it cost me about an hour of my time.
RALPH WEverything was great !
GERALD C