The facility and storage unit was appropriate and fit our needs very well. The app has been very usual as well. Unfortunately, the ever changing staff were poorly trained (if at all), unable to thoroughly and accurately address the our basic questions without asking the manager, who was rarely there or available, or ask us to contact corporate or comeback at another time for an answer. Not a one time experience I’m afraid. Lastly and lately, it’s become harder to identify who works there as few staff wear any U-Haul identifiable clothing or badge. And over the weekend, the person working was tossing football around the parking lot with his friends when we tried to simply buy a few storage boxes. No customer service, poorly trained, and clearly they don’t want to be there. Makes for a poor customer experience with a company that provides a valuable service.
Nick S | Overall ExperienceSelf Storage Units in Asheville, NC, 28803
U-Haul Moving & Storage of South Asheville
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$84.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $84.95 Per Month
-
![Example storage unit layout]()
Small
5' x 7' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$94.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $94.95 Per Month
-
![Example storage unit layout]()
Small
5' x 8' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$104.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $104.95 Per Month
-
![Example storage unit layout]()
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$109.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $109.95 Per Month
-
![Example storage unit layout]()
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$114.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- ADA
- Rate:
- $114.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$114.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $114.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$169.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $169.95 Per Month
2 Units Left!
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![Example storage unit layout]()
Medium
9' x 12' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$174.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $174.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$189.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $189.95 Per Month
2 Units Left!
Rent Now to Secure Your Room!
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Getting the unit quickly became a hassle. Initially reserved online but wasn’t made aware that meant I had to check in during business hours, which resulted in being unable to unload the truck the day I reserved the unit and requiring an extra day with the truck. Upon going to the facility to check in in person the next day I was given a unit number which wasn’t the size I’d reserved/requested. When I went back to the desk I was told they didn’t have one the size I needed. After trying other storage locations I returned and spoke with a different employee who gave me a unit in the size I’d originally requested, magically there were four now. I’m not sure if it’s better training on the storage portion of the job that is needed or just encouraging employees to look for what’s requested instead of just saying you don’t have it. But regardless the entire situation was disappointing and frustrating. The unit itself, once we got the right size, was totally fine and served the intended purpose.
JESSICA K | Overall ExperienceOn move out the staff was wonderful.
Becky W | Overall ExperienceThis U-Haul Storage facility has quite possibly the worst customer service I've ever seen. With the exception of one employee named James, every other person there is completely inept, habitually absent, and occasionally downright hostile. During the course of my renting a unit there, I was unable to get a prepaid debit card that I was forced to have mailed there for lack of any other permanent address. The mailbox was locked, and (in spite of their assurances to the contrary) I was never given the letter containing two weeks pay, since I never could check the mail myself. Pushing the issue escalated to the point where one of the black thugs who worked there got into a shouting argument with me at one point. Calling the cops didn't help because they weren't interested in getting to the bottom of the matter. Then, I was told I had to vacate the property in a week's time. I did finally manage to vacate and move to another far cheaper unit, and U-Haul still tried to charge my prepaid debit card for several months long after they knew I was long gone. Again, it's one of the worst run businesses I've ever had the displeasure to run into from the manager on down to the rest of mostly black riff raff, who pretend to work there but in reality are just collecting an undeserving paycheck.
PAUL M | Overall ExperienceBathroom was dirty, and I don't think it had soap. I haven't interacted with staff since September.
Kenneth F | Overall ExperienceLaQuesha was tremendously helpful and compassionate as this is the result of Hurricane Helene and subsequent injury. She’s knowledgeable and perhaps a lifesaver for me! Mary
mary b | First Impressionsgreat staff
JASON F | Overall ExperienceI love this place I was there 4 years
Rodrigous H | Overall ExperienceMy storage unit has a leak in the roof that causes water to run Into my storage unit. The clerk who put me in this unit was fully aware and still put me there. I was not told that I had to pay an extra fee to have 24 hr access. If my belongs are damaged I will sue this company.
Yvonne M | First ImpressionsClean storage facility. staff is friendly, nice. Had a problem, and it was dealt with professionally and remedied immediately. Manager took care of it and handled professionally.
Lillian P | First ImpressionsVery good experience
Frank m | Overall ExperienceStaff were helpful in helping me find my unit as there were multiple sections to the facility. Staff were cleaning while I was on site and multiple carts were available. Very convenient and easy to access.
Laura D | Online Move InI enjoyed my stay
Pamelia P | Overall ExperienceAll is well.
Juanita B | First ImpressionsI rented a “mobile pick up” turns out this location is not a mobile pick up. This significantly delayed the process having to renter all of my information at the counter. I also rented a storage unit. They had to reassign me THREE times because each unit they assigned me was illegally occupied or they “overbooked” it was absolutely ridiculous. I was late to meet my movers because of this. They also did not have the size truck I needed and gave me a much larger one which was very difficult to drive. After dropping off the truck and returning the keys in the drop. I get a notification from uhaul to my phone saying I needed to “complete the mobile drop off” asking for photos of the inside of the vehicle which I can not access because the keys are in the drop box. This was by far the most HORRIBLE uhaul experience and I have used and trusted uhaul over the years. If the location does not offer mobile pick up service, do not advertise for it. The employees were very friendly and helpful, this was a system error and needs to be FIXED!
Tynesha C | First Impressions