Central Park Self Storage

Rating:

1.0

I would strongly caution anyone considering storing an RV or other valuable property at this facility. My experience with Central Park Self Storage has been extremely frustrating from start to finish. The biggest issue has been the consistently poor communication and lack of willingness to work with me as a customer. I have repeatedly had to chase down basic information, ask the same questions multiple times, and advocate for myself simply to get communication about what was happening with my own property. The situation involving my RV was particularly unacceptable. I was given instructions to move my RV for maintenance, and when complications arose, I attempted to communicate with the facility and work out a reasonable solution. Instead of having a collaborative conversation with me, I experienced a lack of communication and very little willingness to work with me to resolve the situation. Most concerning was what happened when my RV was ultimately moved. I had specifically attempted to obtain information about the towing company and documentation regarding how my RV would be handled. I did not receive the information I was requesting before the RV was moved. Afterward, I discovered damage to my RV and found it positioned in a way that caused me serious concern about how it had been handled. What made the situation even worse was the lack of meaningful communication afterward. I should not have to repeatedly contact a business simply to get basic answers about what happened to my property. When a company is responsible for managing access to a customer's property, communication and transparency should be the bare minimum. I ultimately decided that I no longer wanted to do business with this facility. I provided written notice of termination on September 14, in accordance with the two-week notice provision in my rental agreement. My agreement also specifically provides for notices to be sent by email. As of September 23, I have still received no response or confirmation whatsoever. That lack of response is unfortunately consistent with my overall experience. I understand that businesses can encounter maintenance issues, scheduling problems, or unexpected circumstances. What I found unacceptable was the way this facility communicated—or failed to communicate—throughout the process. Problems happen. Good customer service is about communicating with customers, taking their concerns seriously, and working with them toward a reasonable solution. I did not experience that here. Instead, I felt like I was treated as an inconvenience rather than a customer whose property was being affected by the facility's decisions. I am leaving because I no longer have confidence that this facility will communicate with me appropriately or handle my property in a way that gives me peace of mind. I would not recommend this facility based on my experience.