Not only was my unit broken into during the time that I had my belongings stored in your facility, but I also had roach and spider infestation in my personal effects. I spoke to the property manager, who advised me that I did not have insurance, even though I did even when I asked for a refund for the last month for everything that had happened, excluding the fact that I hadn’t discovered the roaches and infestation at that time I was advised that I would not get it. They left a lock on my storage unit, even though I have paid it two weeks prior and had to sit outside for over an hour waiting on them to let me into my unit in the middle of the night while I was trying to move the lack of customer service, accountability, and responsibility is profound. I would never rent from their facility again.
Ziona W | Overall ExperienceSelf Storage Units in Cedar Hill, TX, 75104
U-Haul Moving & Storage of Cedar Hill
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Storage Customer Reviews
- 4.0 Average Customer Rating
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The staff went out there way to help the move less stressful. They were able to help me with a truck and a storage unit
Tamaria h | First ImpressionsNeed more parking spaces for visitors.
Cecil C | First ImpressionsMy 35ft camper was stolen from “secure lot”. Cc security cameras covering my spot and back exit gate were not functioning. Security footage that should have shown my trailer’s exit were never shared with police. Cedar Hill police detective told me U Haul staff were not very cooperative and didn’t allow police to review to security footage. I rented the same spot for 10 years. During that time my trailer’s was damaged two other times while parked there. Once by an attempted break in the other by being crashed into the front end breaking the electric jack. I recently witnessed employees driving box trucks thru the lot at hi speed and recklessly. The back electric gate has been broken and left open for days and weeks on different occasions. Monthly bill has increased nearly 50% over 10 years. Overall experience poor.
RICHARD H | Overall ExperienceEvery thing good yest the DOT it’s the problem I never going to grow up I yest been working for them end they are ol’ ways around here
REYES G | Overall ExperienceGreat facility! Access hours are pretty much anytime. I never went there and couldn't access my unit no matter what time. The facility was always clean and cared for.
Lisa M | Overall ExperienceDoor was not working well. Reported to office. They said they would fix it. Kept a key for months... never fixed and did get my key back.
ROBIN W | Overall ExperienceMy rating is over the 10 years I've had the unit. The issue is always in the suummer when the a/c unit goes out & takes weeks to fix. On the occasions I had to communicate with staff regarding this, they were not very helpful in rectifying the situation or compensating in any way.
AGRIPINA R | Overall ExperienceNeesha and her staff specifically Tommi, helped me get my past due account taken care of and brought current so I was able to retrieve my property. The truck rental process took jumping through a few hoops, none of which were the locations fault, but the ladies on lication (NOT CORPORATE) didnt stop trying until they got me into a truck! Thank you to everyone at U-Haul on Kck way! Yall are the best!!
KENNETH R | Overall ExperienceI was coming from another location that has a reservation for me but didn’t have my unit available so we had to find another it took some time and put me behind schedule and made me go over my usage miles but in the end it worked out I wasn’t happy with the extra money I had to pay
Lashunda A | First ImpressionsGreat staff, great location, clean facilities
Brianna D | Overall ExperienceThanks for the extended space.
Nakaisha D | Overall ExperienceThanks for your professionalism!
venicia a | Overall ExperienceGreat job
Sunja H | Overall ExperienceEverything was great! I had my items in 3 storages for 3 years and everything was done wonderfully. I would highly recommend U-Haul.
Vonda J | Overall ExperienceU-haul was excellent, you guys helped me in my time of great need. Going through my marital issues, I needed a storage badly. I had 3 storages with U-haul for 3 years and I was finally able to get my items out of all 3 storages this weekend. U-haul was patient with me when I was late on my payments. I highly recommend U-haul if anyone needs a storage. Bless all the staff at U-haul and may keep all of you. ~ Vonda Joseph~ Creae
Vonda J | Overall Experience