I was not able to do my move in which has delayed me and has cost me the ability to move in during cooler time of day and being able to return truck when planned also delayed my travel back to Florida for Dr appointment because my code would not work and could not get in and so very upset
Shelly R | First ImpressionsSelf Storage Units in Chesapeake, VA, 23320
U-Haul Moving & Storage at Greenbrier
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Was secured but did not have a light inside. No other complaints
TYLER N | Overall ExperienceTasia was extremely professional and helpful. Please provide direct recognition to her, thanks!
JULIAN C | First ImpressionsThe attendant made returning the equipment and getting storage very easy. And he was fast. I liked that.
Darrick M | First ImpressionsHidden cost, treated me as if I was untrustworthy
howard c | Overall ExperiencePerson working customer service didn't share where the keypad was and we stood outside the gate until we located it. She didn't share that the space was closed with a zip tie and we had to find something to break it with. She did not share info on price guarantee/promotion. I generally, not customer friendly.
hiedy h | First ImpressionsIt was a pleasure! Thank you
Shimes U | Overall ExperienceI was misinformed about what I was initially told
howard c | First ImpressionsGreenbrier staff doesn't set the bar... they are the bar. Completely satisfied with services received.
DENAULT S | First ImpressionsWe drove from Raleigh to prepare for a scheduled event. Upon arrival, our key did not work and we were unable to access our unit — despite our account being paid and current. We called that evening to report the issue. Because of the lockout, we had to secure a last-minute hotel ($86) and order food ($77) so we could remain nearby and attempt access early the next morning before our event. The next day, we were still waiting while staff searched for the key. We were then informed that the manager, Kayla Fraser, had left a note in the system instructing staff not to issue a refund — even though we had reported the access issue the night before. For an event-based business, access reliability is critical. This situation caused financial loss, unnecessary stress, and placed our client commitments at risk. When an account is paid and current, access should not be optional — and customer concerns should not be dismissed with a “no refund” note. We expect accountability and a resolution.
MARVIN T | Overall ExperienceVery friendly & helpful
LATOYA S | First ImpressionsI really enjoyed this Uhaul location. My unit was clean and dry always.
CATRINA R | Overall ExperienceIm paying full price for only two weeks
MARVIN T | First Impressions