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MICHELLE J | Overall ExperienceSelf Storage Units in Chesapeake, VA, 23320
U-Haul Moving & Storage at Greenbrier
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Tasia was extremely professional and helpful. Please provide direct recognition to her, thanks!
JULIAN C | First ImpressionsThe attendant made returning the equipment and getting storage very easy. And he was fast. I liked that.
Darrick M | First ImpressionsHidden cost, treated me as if I was untrustworthy
howard c | Overall ExperiencePerson working customer service didn't share where the keypad was and we stood outside the gate until we located it. She didn't share that the space was closed with a zip tie and we had to find something to break it with. She did not share info on price guarantee/promotion. I generally, not customer friendly.
hiedy h | First ImpressionsIt was a pleasure! Thank you
Shimes U | Overall ExperienceI was misinformed about what I was initially told
howard c | First ImpressionsGreenbrier staff doesn't set the bar... they are the bar. Completely satisfied with services received.
DENAULT S | First ImpressionsWe drove from Raleigh to prepare for a scheduled event. Upon arrival, our key did not work and we were unable to access our unit — despite our account being paid and current. We called that evening to report the issue. Because of the lockout, we had to secure a last-minute hotel ($86) and order food ($77) so we could remain nearby and attempt access early the next morning before our event. The next day, we were still waiting while staff searched for the key. We were then informed that the manager, Kayla Fraser, had left a note in the system instructing staff not to issue a refund — even though we had reported the access issue the night before. For an event-based business, access reliability is critical. This situation caused financial loss, unnecessary stress, and placed our client commitments at risk. When an account is paid and current, access should not be optional — and customer concerns should not be dismissed with a “no refund” note. We expect accountability and a resolution.
MARVIN T | Overall ExperienceVery friendly & helpful
LATOYA S | First ImpressionsI really enjoyed this Uhaul location. My unit was clean and dry always.
CATRINA R | Overall ExperienceIm paying full price for only two weeks
MARVIN T | First ImpressionsI lost a lot of money I had item stolen Barbersho chairs stolen Money that was stolen from due back Still owe me money where they over charged me
Barbara V | Overall ExperiencePerfect moving experience Definitely a 5 star 🌟 rating for excellent customer service skills to all of the team at Uhaul thank you 😊 💯 % satisfied
JAMES F | Overall Experience