I lost a lot of money I had item stolen Barbersho chairs stolen Money that was stolen from due back Still owe me money where they over charged me
Barbara V | Overall ExperienceSelf Storage Units in Chesapeake, VA, 23320
U-Haul Moving & Storage at Greenbrier
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- 4.5 Average Customer Rating
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Perfect moving experience Definitely a 5 star 🌟 rating for excellent customer service skills to all of the team at Uhaul thank you 😊 💯 % satisfied
JAMES F | Overall ExperienceThe 2.5 years I had a unit there, I’ve never had any issues until the day of move out 11/14/2025. As I was leaving the premises the gate seemed narrow and I had to back out and because i was under the door gate it started coming down really fast which hit the top of my rack of my SUV and I tried to attempt to it again it seemed even faster so I backed up in time before gate door came down on hood of my SUV, this was a dangerous situation all around the facility manager needs to aware of this so no future damages or injuries will occur. I am going to get my roof of my rack looked at today to make sure there are no dents or damage. I hope they will fix this issue and maybe widen the gate because a trailer can barely get in and out of there. Make sure the Senor on the gate is fixed or give it longer time to move out of the area. Very dissatisfied for that experience.
Elizabeth C | Overall Experience100% satisfied, 5 star rating for excellent customer service skills
JAMES F | First ImpressionsProfessional employees vary courteous
Robert M | Overall ExperienceThank you for your service
Terrence B | First ImpressionsKayla went into my unit and robbed us blind and is still working there. There is proof on camera it was her. Yet no charges have been filed and she is still manager.
sean k | Overall ExperienceKayla took good care of us. Thanks
anthony m | Overall ExperienceMy storage units ceiling was moldy and falling through. I have photos.
Alexis C | Overall ExperienceWhere I do use other Uhaul services often, such as having trailer hitches added to my vehicles, renting trucks amd trailers. I would recommend renting a storage unit from you all as the pricing for closet size storage was extremely high in my opinion compared to other storage companies. Which is the main reason I removed my items and took them to another company.. I do believe in what I'm paying for should match and to gauge that I shop round. In saying that anytime I've had to do other types of business with youa I've had a great customer experience as the staff is always helpful, polite, and experienced. Renting trucks, trailers, placing hitches and buying boxes Ithe prices you've offered Noone usually can beat its just the storage rentals are a bit pricey for me.
Demara W | Overall ExperienceGeneral Manager Kayla Fraser and her staff run a tight ship. That being said, they were always available to help with answers to questions pertaining to storage units, packing essentials, truck/van rentals and assistance, if needed in finding local movers. As a result I was pleased with the storage unit I rented for the duration of the lease. Thank you, V. Anderson
VERNON A | Overall ExperienceGate codes won’t work even with me changing them 2nd. U can make up numbers to get access to the gate which is insane to me.
JENNIFER H | First ImpressionsBoth inside and outside help very friendly and accommodating. All were very professional and very competent.
raymond l | Overall ExperienceUboxes are the way to go, readily available and super convenient. Go U-Haul of greenbrier! :)
kayla f | Overall Experience