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Mindy M | First ImpressionsSelf Storage Units in Chico, CA, 95928
U-Haul Moving & Storage of Chico
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Billing is a nightmare. I was charged for the incorrect unit for 2 months back in February and March, and it has been really difficult getting the manager to reimburse me. Very frustrating.
Amy S | Overall ExperienceEvery employee was VERY helpful. We had some issues and they worked hard to fix while making us feel like it was important. SO rare these days.
AMYKATE W | First ImpressionsA few times I went in the store, there were no associates at the front desk and I had to wait up to 10 minutes for someone to help. Very friendly and helpful but maybe understaffed up front.
TYSON H | Overall ExperienceMr Jason made it very easy for me and was patient and very helpful
AYANA J | Overall ExperienceBoth female staffers were helpful in our quest for indoor storage! Impressed with clean facility and security of the storage units. Thank you!
david s | First ImpressionsManagement works hard to help you out. If you need something done, Jason will get it done . Thanks.
Steve S | Overall ExperienceIt said I was supposed to get a month free but I didn’t get to
AAUTUMN B | First ImpressionsI only had the unit for 3 1/2 months and when I moved out I had to throw away a lot of my stuff. A lot of my items had mold on them. And I had to get rid of a bags of clothes blankets and a few kid rugs due to dead mice inside of my stuff. I was very dissatisfied with my experience at this U-Haul. And to make things worse for the last month or so I had to go only when the store was open, because they never fixed the outside login issue. I asked every time I went if it was fix or when they were getting it fixed. Every time they said they didn’t know. As of 1/28/2025 it’s still not working !! Not everyone can only go between the hours of 7am and 7pm I like that I could acess from 5am-10pm.
Angelina T | Overall ExperienceJust a little too costly.
Margie B | Overall ExperienceCustomer service was mediocre. The staff didn’t seem warm, friendly. However, their approach was efficient, focused on identifying my needs and working to meet those needs (i.e. close out for my storage space).
Brima J | Overall Experience