Jason is a great with customer service. I have had many good experiences with this facility over all. It would be nice if the storage units weren’t so dusty inside. Many of the other U haul reps I have dealt with suck and find any way to overcharge people so again, Thank you Jason
BRANDEE B | Overall ExperienceSelf Storage Units in Chico, CA, 95928
U-Haul Moving & Storage of Chico
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Very accommodating and courteous.
MARILYN T | First ImpressionsBilling is a nightmare. I was charged for the incorrect unit for 2 months back in February and March, and it has been really difficult getting the manager to reimburse me. Very frustrating.
Amy S | Overall ExperienceEvery employee was VERY helpful. We had some issues and they worked hard to fix while making us feel like it was important. SO rare these days.
AMYKATE W | First ImpressionsA few times I went in the store, there were no associates at the front desk and I had to wait up to 10 minutes for someone to help. Very friendly and helpful but maybe understaffed up front.
TYSON H | Overall ExperienceMr Jason made it very easy for me and was patient and very helpful
AYANA J | Overall ExperienceBoth female staffers were helpful in our quest for indoor storage! Impressed with clean facility and security of the storage units. Thank you!
david s | First ImpressionsManagement works hard to help you out. If you need something done, Jason will get it done . Thanks.
Steve S | Overall ExperienceIt said I was supposed to get a month free but I didn’t get to
AAUTUMN B | First ImpressionsI only had the unit for 3 1/2 months and when I moved out I had to throw away a lot of my stuff. A lot of my items had mold on them. And I had to get rid of a bags of clothes blankets and a few kid rugs due to dead mice inside of my stuff. I was very dissatisfied with my experience at this U-Haul. And to make things worse for the last month or so I had to go only when the store was open, because they never fixed the outside login issue. I asked every time I went if it was fix or when they were getting it fixed. Every time they said they didn’t know. As of 1/28/2025 it’s still not working !! Not everyone can only go between the hours of 7am and 7pm I like that I could acess from 5am-10pm.
Angelina T | Overall Experience