I have been a tenant of this Uhaul for 15 years or more. It was always well maintained. Many years ago when the lighting system was changed to motion sensors, the one over my unit broke almost immediately. I was told, at the time, that replacement parts were on back order and I had to be patient. I complained to the head office and was given a battery operated light and a 50$ discount for one month. Several months later the broken sensor was replaced with one that would turn on when I arrived at my unit, and then turn off after 10 minutes. I would have to wait 30-60 seconds for the light to turn back on…… often, while standing on a step ladder. 10 minutes later, the light would turn off again for 30-60 seconds and repeat the whole cycle again. I complained to the now new manager who said they would look into it. Months later, after no change to the lighting, the manager told me that after speaking with her Maintenance supervisor, my problem was considered way down on the list of things to fix and to either be patient or not expect anything to change. My rates, however, continued to increase. In the meantime the Uhaul branch, in general, started to show signs of deterioration without repair…… the automatic security gate which required a code to be able for a car to access the area, broke down for the umpteenth time and so the gate was removed. I asked at the office if, because of this decrease in security we would be getting a reduction in our rate and was told no, that it was not a requirement. Hand rails on the stairway from the lower driveway up to the entrance was constantly breaking and continues to be a safety hazard especially in the winter. After more than 1 year of using my storage unit with its sporadic lighting situation, I reached out by email to Uhaul who told me to speak with their head of maintenance. I did this and started talking to this person who started yelling at me, saying that the storage area was not meant for people to be coming there as often as I do, and accused me of working and doing business there instead of just storing things. I tried to have a back and forth conversation with this man who kept on yelling and bullying me. I considered reporting this man to Uhaul but decided against it. I was worried that a person like this, with such a violent manner who spoke to clients this way, might become violent but, because he would have access to my unit and my home address, I thought best not to. In November I decided to empty and give up my unit. While slowly doing this, I called the front office and asked if they needed notice before giving up the space and I was told NO. I was ready to finish this week and decided to double check the cancellation policy by calling Uhauls head office when I was informed that they dead I did have to access the Information hauls app and click on the MOVING OUT button. After not being able to find this button I called back and was told by UHaul that I was required to go into my Uhauls front office to formally close the account so as to assure no more invoices would be sent. (3 different answers to 1 simple question). I am now out. I am unsure if what I have written here will ever be addressed. If not, shame on you. Perhaps years ago I should have been more forceful in asking what I thought I was paying for. Shame on me. I would be open to speaking to someone about my experience but I doubt Uhaul will take the time, have the desire, to hear it
Sheldon K | Overall ExperienceSelf Storage Units in Dollard-Des-Ormeaux, QC, H9B2N4
U-Haul de Dollard-Des Ormeaux - déménagement et entreposage
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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Small
3' x 6' x 8'Miscellaneous Storage
Size Guide- Rate:
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$99.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Heated
- Rate:
- $99.95 Per Month
1 Unit Left!
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Small
4' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
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$114.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Heated
- Rate:
- $114.95 Per Month
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Small
5' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
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$139.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Heated
- Rate:
- $139.95 Per Month
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Small
4' x 7' x 8'Miscellaneous Storage
Size Guide- Rate:
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$144.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Heated
- Rate:
- $144.95 Per Month
1 Unit Left!
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Medium
5' x 11' x 8'1-2 Bedroom Home
Size Guide- Rate:
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$194.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Heated
- Rate:
- $194.95 Per Month
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Medium
6' x 9' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$194.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Heated
- Rate:
- $194.95 Per Month
2 Units Left!
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Medium
7' x 8' x 8'1-2 Bedroom Home
Size Guide- Rate:
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$194.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Heated
- Rate:
- $194.95 Per Month
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Medium
8' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
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$224.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Heated
- Rate:
- $224.95 Per Month
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Medium
8' x 11' x 8'1-2 Bedroom Home
Size Guide- Rate:
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$229.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Heated
- Rate:
- $229.95 Per Month
2 Units Left!
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Medium
9' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
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$244.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Heated
- Rate:
- $244.95 Per Month
1 Unit Left!
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Medium
9' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
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$249.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $249.95 Per Month
1 Unit Left!
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Medium
10' x 11' x 8'2-3 Bedroom Home
Size Guide- Rate:
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$249.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Heated
- Rate:
- $249.95 Per Month
1 Unit Left!
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Medium
8' x 15' x 8'2-3 Bedroom Home
Size Guide- Rate:
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$269.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $269.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Medium
10' x 14' x 8'2-3 Bedroom Home
Size Guide- Rate:
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$294.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $294.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
Medium
10' x 15' x 8'2-3 Bedroom Home
Size Guide- Rate:
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$319.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Heated
- Rate:
- $319.95 Per Month
2 Units Left!
Rent Now to Secure Your Room!
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Large
11' x 14' x 8'2-3 Bedroom Home
Size Guide- Rate:
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$339.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $339.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Large
12' x 15' x 8'2-3 Bedroom Home
Size Guide- Rate:
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$344.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Heated
- Rate:
- $344.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Large
10' x 20' x 8'4 Bedroom Home or larger
Size Guide- Rate:
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$384.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $384.95 Per Month
1 Unit Left!
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Large
11' x 19' x 8'4 Bedroom Home or larger
Size Guide- Rate:
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$389.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $389.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
Office Space
Warehouse Space
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
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Helpful staff
HASSANINE A | Overall ExperienceStaff friendly and helpful
Sherrard L | First ImpressionsAfter booking a storage unit for an emergency to put my belongings in, I was fortunate enough to not need it. Sadly, I don’t get even a partial reimbursement. One star would never recommend this to anyone.
APRIL-LYNNE D | Overall ExperienceLes deux jeunes hommes présent hier après-midi ont été extrêmement aimables et compétents. Bravo!
SARA L | First ImpressionsYou keep sending me these emails for this random dude I have told you over and over and over again you have the WRONG EMAIL ADDRESS SO STOP EMAILING ME.
ryan a | Overall ExperienceVery dirty! This facility is very dirty and needs to get cleaned up! I feel compelled to let you know there was mice droppings in my unit. Not to mention the floors in the hallways are always dirty with paper and garbage thrown on the floor and never picked up! The place always smells dirty!
Isabel M | Overall ExperienceShannon was extremely helpful during a very rough time in our lives. Was greatly appreciated. Jeff
Laura E | First ImpressionsVery helpful staff
Costanzo R | First ImpressionsN/A
gouda a | First Impressions