Staff were friendly and very helpful! Thank you all.
nicole b | First ImpressionsSelf Storage Units in Edmonton, AB, T6E4W8
U-Haul Moving & Storage of Southside
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- 4.0 Average Customer Rating
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The facility has been very patient with us. And will let us no when we can make a payment and has accepted us when we are late.
Terry H | Overall ExperienceHad my items stored for 18 months. Even with the U-Haul provided lock my storage unit was still broken into and items stolen. I spoke to the office staff after the first incident and they assured me nobody could access the unit but the fact is my unit was accessed. The doors need better weatherproofing to protect items from dust and debris. Otherwise the experience was satisfactory.
Arlee H | Overall ExperienceStaff was extremely helpful.
Gregory S | Overall ExperienceWhen we got this unit it was supposed to be heated in temp controlled at the time. There were things that were broken so they had a heater fan in there and also the code on the door didn't work. The door was broken and so if we needed to have access we had to wait until the place was open and there was staff available. Then the rates kept changing more and more often yet with little improvement to the facility and then upon move out, someone had blocked the entrance to our unit with the U-Haul truck and nobody had access to the keys so that we could move the vehicle so that we could move our things out with ease. We couldn't even put the vehicle into neutral and push it out of the way as we tried with the manager and other staff so then we had to maneuver around this truck that was parked maybe 23 feet away from the door blocking the entire door. We moved out 12 days early Considering all of the issues that have occurred. You would think that one would be offering to compensate us for all of these headaches, but no, you guys don't operate like that. You're more interrupting customers off first of all U-Haul needs to have a Canadian outlet because you falsely mislead customers with your 19.95 a day and then next thing you know it's 150- $300 later. Your system is in miles yet we are in Canada. We do not go by miles and therefore it tricks customers you guys are not clear and concise about charges and then the amount changed when you go to pay out when you rent a vehicle from here I paid up the full amount. Next thing you know I got another bill for $75. I tried to dispute it. That bill went from $75 to 150 then you guys send me to collections for $44, which is not even an amount that was old like this company is shady as shady can be.
Tanya W | Overall ExperienceStaff at the 51st location are very good being helpful. Great team over there.
NATHAN T | Overall ExperienceStaff are friendly especially Devon. He told me that he just took over the area for the past 6 months and looking forward for some development under his management.
Geovana A | First ImpressionsVery good experience here…thanks!
Kevin D | Overall ExperienceI would have preferred later access hours that 7 pm, but otherwise I am satisfied with the storage facilities.
Kevin D | First ImpressionsStorage building access hasn't worked in 2 years. You could only get in when the office was open and had to always find someone to open the building.
Jamie F | Overall ExperienceWas all good other then when I rented the unit the person at the counter told me if I left before the halfway point of a month I would get a refund for half a month. When I mentioned this during check out another person at the counter told me that wasn’t a thing .
Simon M | Overall ExperienceThe branch I had a storage unit at had a truck available to use for the day. I was initially told that there were no trucks or trailers available for another week by a Uhaul Call Centre so I was very happy to have been able to move out on Sunday June 2.
Ahmed K | Overall ExperienceAWSOME SERVICE
dennis b | First Impressions