I have had great experiences with the U-Haul company throughout my move to Alberta. I must say that the Grand Prairie U-Haul office was by far. The best experience I ever had so comparing to them I would say that the U-Haul office in stony Plains was not as amazing they were good, but nothing stood out that was like absolutely exceptional only because Grand Prairie said such a high bar.
TRICIA J | Overall ExperienceSelf Storage Units in Edmonton, AB, T5S2C3
U-Haul Moving & Storage of Winterburn
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- 4.0 Average Customer Rating
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Poor customer service as they are always short staffed and busy. I used the app to communicate my move out time and date but no one has access to the app?!?! I had to wait on hold for 46 minutes until I was finally able to get someone to answer the phone and correct the billing of the account.
Doug H | Overall ExperienceFound black mold in unit. Loat several bags of clothes due to mold because of leaking unit. Drug addicts hanging around almost every time I went to my unit. Not enough staffing as the wait times to contact someone was beyond annoying. Very disappointed. Again....very poor amount of staffing.
Frank H | Overall ExperienceTried charging me after I'd notified them & vacated my storage unit. Very disorganized at this location and not enough staff!
Darrell M | Overall ExperienceWhen packed everything into my storage container it was organized, clean and well packed in and months later when my son visited the contents of my entire unit were tossed around like there had been an earthquake.
Kimberly D | Overall ExperienceAll good thanks so much
Kevin C | Overall ExperienceYou burned all of my stuff
Robert Y | Overall ExperienceI like U-Haul but continue to have trouble after I had to move out my unit cause of a fire. And was Told a free month rent the next month where trouble started and just received a Email again saying over doe account and have to pay a $15 late fee! From same person I already went in twice to figure out this! Very frustrating!
albert m | Overall ExperienceThanks U-Haul
James W | First ImpressionsEverything. Good. But. Who. Next storage. Has good. Lots. Of. Mice. I. Not. Happy I. Put. Ubox. Better. More correct mice.
James M | Overall ExperienceRain flooded by unit, soaked several boxes causing a pile of boxes to fall over. Howard brought a couple of U-Boxes for me to use and was very helpful. Thank you.
Doris L | Overall ExperienceStaff was very impressive
Shirley S | First ImpressionsExcellent service. The management at this location was phenomenal, very outgoing towards helping out in every question asked. I would recommend this to all people. Excellent place. Good job friendly people.
Jason H | Overall ExperienceMy unit flooded and ruined a bunch of of my belongings during the last storm, and because of your policy, collectibles and jewelry aren’t covered by the insurance I purchased off of you. I lost over $1000 worth of cards and figurines. Your units are not sealed.
Westleigh B | Overall ExperienceFriendly staff
Andrea M | First Impressions