The young man working July 5th around 11am was extremely kind and helpful. Great customer service skills and he even came and made sure I had my access card because the gate was already open which showed great security.
Emma T | Overall ExperienceSelf Storage Units in Edmonton, AB, T5S2C3
U-Haul Moving & Storage of Winterburn
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- 4.0 Average Customer Rating
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The staff were nice and kind.
anna e | First ImpressionsNot enough staff to handle the customer volume at the store
Axel A | First ImpressionsUHaul canceled our booking for a storage locker the morning of our move out from our apartment. It was a huge headache to receive a replacement unit. The unit was super dirty. We switched unit as we ended up needing a larger unit. They were able to help us and said someone would come and remove the temporary lock. We waited 20 minutes for them to come which they didn’t. We called and they said they would come. We waited another 20 minutes with no one coming to unlock. We called again and they finally came. The locker was clean but the pallets on the floor were a bit dangerous to walk on.
Daniel R | First ImpressionsThank you for your place of storage
Clarke S | First ImpressionsAmazing staff accommodating
Jan P | First ImpressionsPoor access to storage unit due to impassable road conditions and homeless squatters filling the roadway with junk.
Diana G | Overall ExperienceOverall experience was satisfactory.
Erica B | First ImpressionsI paid 215$ or something like that only to be kicked out for what seemed like no actual reason? I was just in my storage unit organizing when they came banging on the door. Didn’t even get a refund and I had only had the storage for a couple days.
Shayla C | Overall ExperienceStaff were excellent. They were helpful,very friendly and made moving which is normally a stressful time, less stressful. Thank you!
Janice K | First ImpressionsOne of the fellows (short dark hair with glasses) was not very friendly, in fact it seemed like he was having a very bad day and was feeling a bit grumpy... aside from his demeanor though, I just let him be grumpy, I came in to dtop off a trailer and and get a storage unit and that's what I did... however the fellow that I dealt with was supposed to give me a free storage unit for a month but instead he charged me for the full month... I later returned the next day and got all that sorted out... aside from that situation I still got super awesome service from the other employees and I will always return to use your company again... Thank You So Very Much!! Kindest Regards Tony.
Anthony M | Overall ExperienceStaff were overwelmed. They tried to be supportive and provide good service, but they are overwelm
Valeria D | First Impressions