I reserved a unit - went to do paperwork, and reserved unit not available despite reserving with an AGENT over the phone. Somehting about computer systems not being functional in all aspects. 1 hour spent on what should have taken 5 mins or should never had happend at all.
Rick C | First ImpressionsSelf Storage Units in Edmonton, AB, T6P1P1
U-Haul Moving & Storage at 17th St
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U-Haul Moving & Storage of Southside
9521 51 Ave, Edmonton, AB T6E4W8 View Available Units4.7 miles from this location -
U-Haul Moving & Storage at 50th St
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Yellowhead Storage
20412 118A Ave NW, Edmonton, AB T5S2S7 View Available Units
(U-Haul Neighborhood Dealer)13.3 miles from this location
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Storage Customer Reviews
- 4.0 Average Customer Rating
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When I showed up after driving over 14 hours the guy at the counter, who was still serving others customers tried to tell me they were close and couldn't help me. I was in the door to be served before closing time. He gave me a fake unit number, no code for the gate, watched the gate close on us before we could drive in and left anyway. There were also people locked inside the storage facility without a code to get out. He was rude, inconsiderate and should not be in customer service. I understand that people want to be done and go home but in a customer service situation sometimes you just have to stay late. He didn't care and just wanted to be gone.
Cindy H | First ImpressionsMy unit was broken I.to and.2.air conditioner were stolen, it was.a inside job, the only people that knew.theu were there were people across from me and.they watched me unload them them The manager never looked.at.video tapes.to pro e it cause.as.he.saod ot takes.to long to search it Never will you get my money again and.jave told lots of people.aboit.tjat location, plus you took next mo.th rent out.after o mp ed out.amd. canceled the contract of.cc ourselves tjat.would happen.so I wonder if I will see.a a refund.
Michael M | Overall ExperienceThe attendant that checked me in and returned my vehicle was very friendly and did his job well made for a much better experience after a very not good weekend.
Rachel T | First ImpressionsI like eric how he entertained people
jojo b | First ImpressionsThank kindly!! See you next time .. Happy customer!
Sheila M | Overall ExperienceThere was water in my unit
Marci F | Overall ExperienceThis location was great! I’ve used it twice friendly and helpful staff and easily accessible:) thanks
Holly-Rose V | Overall ExperienceFacility has a lot going on. Lots of trucks, trailers and supplies make it look a little messy but that is minor. Cody was prompt in getting us signed in and provided great service. Thanks.
Mike D | First ImpressionsEither lots of large holes filled with water or Very icy. My storage unit was dirty when I moved in. I had to sweep it clean. Very tight corners for a trailer. Staff are friendly though.
Carol J | Overall ExperienceNot the cleanest- the door on the storage unit was hard to open/close due to it being bent out of shape Inside unit had a rat trap that wasn't secure and sat open There was ice build up at the gate with jagged edges
Racine H | Overall ExperienceHonestly the staff were always so pleasant and waived the laye fee,as I could never get through on my tent date. Thankyou for being what you do best!
Alison H | Overall ExperienceStaff were friendly not helpful
Dean B | First ImpressionsIt would be cool if they had longer hours for access or 24 hour access to make things easier for people
Emilie B | Overall ExperienceYoung man who was in the office, was very nice and wanted to help us in anyway. He was very polite and friendly. Good job young man. 👍🙂
Micheal S | First ImpressionsSnow was not cleared from the lanes in the storage area, making it very hard to get my car in and out, and making it harder to take things out of my unit to my vehicle. My move out wasn't processed in time, despite me requesting move out a few days before my payment was due, I was charged another. Months rent and a late fee.
Jennifer B | Overall Experience