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LORRAINE F | Overall ExperienceSelf Storage Units in Etobicoke, ON, M8Z1T5
U-Haul Moving & Storage of Etobicoke
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Drive Up Storage
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![Example storage unit layout]()
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
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$209.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $209.95 Per Month
2 Units Left!
Rent Now to Secure Your Room!
Indoor Storage
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
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the amount of times i had to ask them to move a uhaul van that was blocking my unit was too much, often times within the same day of moving things in and out, they would park a van there in between by loading or unloading, and for that reason only i got out as quickly as possible, but there was always a staff around i could ask to move the vans because there was only ever one at the desk and there was always a line up of customers.
Jessica B | Overall ExperienceAt times it is VERY congested and difficult to get to my unit.
ROGER B | First ImpressionsUnfortunately, I did not have a good experience at this location. I am constantly moving things around for my family and friends, and I always rent vans and trucks at this location. This time, I needed to store some items, so I decided to rent a small unit online while I was renting the truck. In-store, they offer a free month of rent, but that was not showing online. When I went to the store, I spoke with the receptionist and asked how to get that promotion, but she said she could not help. She said I should try to write an email to the management and request a refund for the unit I paid online. I sent two emails, and neither was ever replied to; I was ignored. Another bad experience is the long wait to speak with a receptionist when you arrive in the store. Poor customer service as they do not acknowledge you or even look at you until it's your turn. I felt lost and unwelcome; we were doing them a favor by renting their vehicles. The parking lot is crowded with their trucks and vans, leaving a very narrow area for you to access your storage door. You need to be a "ten-star" driver to get to your storage and leave the area with no scratches or damage to your car. The U-Hall employees suggested we park in the BBQ store neighbors' parking lot (which, if I were the neighbor, I would be very mad about it) or at IKEA. We told them we needed 40 minutes to drive home and return to leave one of our cars at home, but they said their parking lot is just for employees, and they don't have parking for customers; no exceptions at all. It will be hard to change my opinion, but at least I am sharing my experience so you can decide if this was an odd situation or if that's how they are in general with their clients.
Renato H | Overall ExperienceFor the first time user like me I would advise that you get your registration done within the office hour.
Olayinka L | First ImpressionsThe trucks parked in the driveway all the time and snow removals was just wrong .so many trucks and no room to plow . I had to use my own snow blower to clean snow. When calling the store I would be put on hold and never talked to any one person . The one red bearded guy was the best And the tall Indian guy was also very helpful . Management needs help
sherry r | Overall ExperienceI had rented the storage unit for 12 years and have paid well over $20,000 over the years for my unit. I paid for an entire for months rent on May 1 which was over $220, and upon move out on May 8, I was informed that there would be no prorated rebate for the month. That’s just bad service given the amount of time that I had rented the unit for. There was also a dead rat in my unit and my door has remained broken for a few years despite complaints to have it repaired. The staff at this location are also impolite, unfriendly, and seem to move painfully slow.
AMY S | Overall ExperienceI had problems in the past with storage as Access Storage made me have to get rid of some of my most valuable possessions. That experience was the reason why I was skeptical about using any storage units. My time with U-Haul was a little longer then expected but I would recommend them to anyone looking for storage.
CHERIE L | Overall ExperienceShout out to the front desk staff!! Great service.
GARYD R | Overall ExperienceAlways great helpful friendly service!
SHERRI P | First ImpressionsVery tight at certain time. Staff is wonderful but people returning equipment park anywhere and block you in
Richard P | Overall ExperienceMy suggestion is for this location to allow ample space and access to Units. It was very difficult to navigate through to access my unit as the trucks and vans were always blocking my access. I would like to see improvements with truck parking
Sarah J | Overall ExperienceAll staff is very helpful guide very properly
Nabeel T | Overall ExperienceDid not start off as a good experience. Was told by agent at this location that they did not have a rental space available even though I had a confirmed reservation and move in date. This was frustrating and scary. She explained that a reservation is only best efforts and she had no spaces. After much pleading (by me) she found a unit that was just being vacated and got it ready for me within 30 minutes. U-Haul, please make your App reservation experience more clear. It is actually a waiting list where you might get lucky like I did.
DWAYNE B | First ImpressionsOnly 4 staff out of all staff good in the last 4 years. Very bad customer service currently. Most employees treat customers like trash and should be monitored at all times. Storage units rusted out in terrible condition compared to all other facilities used.
jeff n | Overall Experience