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eva d | Overall ExperienceSelf Storage Units in Eugene, OR, 97403
U-Haul Storage of Glenwood
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Great Staff, met all of my needs. I can't thank them enough. Better service than I could imagine 10+
DAVID B | First ImpressionsI rented both a van and storage unit from Uhaul thiknking it would be convenient, but I was wrong. I didn't catch that they were in 2 different locations, then I experienced issues: I had signed up online thinking I was getting an easy-to-access storage room based on its description, only to discover the unit was unstairs and there was NO ELEVATOR! Parking was difficult because the rental fleet was parked where it would have been convenient to park while unloading my stuff into the storage building, which is a repurposed building, no not designed for ease of use. The check in and door opening keypad didn't work 1/2 the time so I had to wait in line at the office, which was a distance away, to get someone out to use their override code to open the doors. People were keeping the electric sliding door propted open so I was concerned for the security of my belongings while moving in and out. In addition to the physical inconveniences, the rent kept rising. I only recall receiving one email notification of the increases ($94/mo. to ultimately $104 over 4 months). The UHaul app sucks! I tried to use it while waiting in a long line at the storage rental desk to return a vehicle.but ultimately had to complete the return in person.
GWYNETH I | Overall ExperienceEvery one was wonderful! Above expectations on staff service! Especially the lady in the corporate office, I think her name was Alyssa. She was phenomenal! Thank you!
MAIJA E | Overall ExperienceIt should be made explicitly clear that you do not prorate the extra days left in the month after a client has moved out early. Honestly a really sad and frustrating situation. Also took several weeks to fix a broken door to access the storage units. Pretty disappointing.
Kalhan S | Overall ExperienceI have had this storage unit since 1980 , and I was robbed in 2019. But since that time they have made the area more secure with bigger gates and better lighting. I like the new management, too. He is always available.
ELIZABETH G | Overall ExperienceThe person at the front desk was very helpful and nice.
rodney m | First ImpressionsWe rented a 10x20 unit for nine months. If we had been aware of the rat issue we would have packed differently. We did have to toss several fabric items due to the rat activity and found a dead rat with maggots when we moved out. Other than the rat issue the unit was clean and secure.
Katrina H | Overall ExperienceWe rented a small unit in the environmental conditioned building. It was always clean and our unit stayed clean as well. Parking for access to this building is a little inconvenient but the provided flat carts to made up for it. Only complaint was that the storage staff don't start until 11am and the truck rental staff in the morning are rude and consistently don't want to assist with anything storage related.
Katrina H | Overall ExperienceOur smaller unit was on the second floor at the far end making it incredibly difficult to load and unload our truck. There is one flight of stairs and no elevator. Our main unit was fine but the rolling bay door was too low making it difficult to store store taller items
TRAVIS W | Online Move InConcerned about rodents with all the traps everywhere, there was like stuffing? Everywhere in the building I was in. doors have no way to keep open to move things in. Couldn't find the office even with the map.
Monique M | Online Move InOverpriced tiny storage unit. No convenient way of moving items to the second floor. No service elevator or anything. Not being prorated for my rent after moving out before next payment was due is ridiculous.
Gregory M | Overall ExperienceAll good thank you
John C | Online Move InMy. experiences with the on-site staff were very good. Notices I received in the mail did not seem to be coordinated well with my in-person payments at the office. At the conclusion of my renting Unit 62, though, I have no complaint.
SCOTT W | Overall Experience