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David A | Overall ExperienceSelf Storage Units in Fremont, CA, 94536
U-Haul Moving & Storage of Thornton
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Thank you to everyone at u haul storage and moving for all of their help and support they gave me and the community. Thank you everyone at u haul Thornton Avenue in Fremont California... Great service in helping everyone !!!! Faizal Dean. faizaldean9@gmail.com
faizal d | Overall ExperienceThe employees were #1
FRANKLIN T | First ImpressionsTruck rental here is fine, yet I’m use to having the truck brought out, here you have to go find it yourself with a somewhat vague description of where it it. Had to find someone outside to help. As far as the storage rental experience, it was pretty subpar. Had a unit accessible from the outside with a door (although when we secured it was said to have a roll up door… when we moved things in the floor was VERY DIRTY, dirt, sand, gravel like junk and dead bugs. Was pretty gross. Also was told there ‘might be a lock in the unit and if there isn’t come back to the office and we’ll give you one. And you guessed it, there wasn’t one in there. 🤦🏼♀️ why not just give the customer one at the time of signing 🤷🏼♀️ the only reason to sent a space here, is if you had rented a truck ONE WAY and got the first month free, and make sure you get out before having to pay. I wasn’t able to clear out until the following month so paid for one month and got one free… anyways I wasn’t going to leave a bad review but since they sent me a link to leave a review decided to do so. Which I’m sure they won’t like my review but c’est la vie. The staff is always pleasant, yet the storage area is very outdated and sketchy feeling.
WENDI S | Overall ExperienceIt was a really friendly place and I felt like they cared about my trip which i really appreciated.
MITCHELL C | Overall ExperienceOne of my best storage experiences.
Maurice J | Overall ExperienceEl guy que estaba atendiendo era un poco apático se veía molesto y enojado
ANGEL O | First ImpressionsI rented a unit at this facility for many years. Life showed up and I had a few late pays but this U-Haul location was ALWAYS willing to work with me and continuously showed me excellent customer service on every call. I HIGHLY recommend the U-Haul Moving & Storage on Thornton Ave in Fremont.
MARGARET S | Overall ExperienceAll of the employees at Uhaul have been very nice over the years. Unfortunately I had to leave Uhaul because of the constant price increases that became unaffordable.
JANIE L | Overall ExperienceExcelente servicio
alexander c | Overall Experienceevan is best
Yunshan J | Overall ExperienceYour always there when I have a need thank you and also very kind to me thank you happy thanksgiving
eloisa m | First ImpressionsThe U-Haul facility for me is too far out. I like the hours you guys have and that everything as far as a truck and storage is right there. U-Haul needs to communicate better and make sure you have documented the information regarding the storage unit move out instead of contacting the customer about an payment for their monthly storage. It's embarrassing. Thanks
Wilma W | Overall ExperienceFree on the 1st month rental is super wonderful. I love your company.
Julie M | First Impressions