Friendly staff who always had the answers that I needed. Clean property and busy most of the time. Those things are what customer service are made from. Thank you for 13 years of great service.
JACQUELYNE R | Overall ExperienceSelf Storage Units in Gaithersburg, MD, 20879
U-Haul Moving & Storage of Gaithersburg
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U-Haul Moving & Storage of Airpark
7831 Beechcraft Ave, Gaithersburg, MD 20879 View Available Units0.9 miles from this location -
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19525 Waters Rd, Germantown, MD 20874 View Available Units5.3 miles from this location -
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12025 Parklawn Dr, Rockville, MD 20852 View Available Units8.7 miles from this location -
U-Haul Moving & Storage of Hyattsville
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Storage Customer Reviews
- 4.5 Average Customer Rating
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I pulled the truck into the "equipment drop" location. No one came out to meet me, so I went inside and asked the young lady at the counter what to do. She said a U-haul employee was already outside. I told her I came inside only because no one was outside. I then went to the truck. A few minutes later, the same young lady came to the truck and started to inspect it. I was standing on the other side. At some point, she left the truck running and went back inside without informing me. I thought the inspection was still ongoing. So, I waited for several minutes. Eventually, I went inside and asked her whether the inspection was complete and whether I was good to go. She said yes. Why couldn't she just have told me that when she left the truck running and went inside. I thought it was rude. The same young lady assigned me a storage unit. She was matter-of-fact, but I wouldn't say she was friendly. Too bad. A smile and a little courtesy make all the difference. The main office and the storage warehouse were both clean and tidy.
Parag R | First ImpressionsHad items in this unit for 4 years and have no complaints whatsoever.
Jackie R | Overall ExperienceOnline check-in was very efficient. The facility is extremely clean and well-maintained.
HAROLD A | Online Move InThe entrance to the store was not leveled. It was hard to drag the cart in and out.
Karam J | Overall ExperienceExcelente servicio
melvin d | First ImpressionsElevator was not working and it was hard to move
gloria D | Overall ExperienceThe items I stored were covered in mice urine and feces. COMPLETELY COVERED. I find this completely unacceptable.
Pamela M | Overall Experience