It seemed secure to be fair and the loading dock was nice Staff were helpful WHEN they answer the phones which isn’t often. Manager was not very nice - I called twice and came in person to confirm that I could have a pod dropped so I could unload it into the unit I was going to be paying for Indefinitely ****. I confirmed that I could and confirmed where it could be parked (for 24 hr only) the day before. Come moving day with the pod and the driver already there, the manager was extremely rude and said that in no way could I park it in their lot and my only option was to cancel my rental and have the pod leave - and if I had any questions “here’s a number call my boss”-who did not answer. I had hired movers to be coming that day to unload it and this meant canceling on them too * I was able to find another storage facility in GR that allowed me to have the pod dropped. It was a larger unit and cheaper and the woman could not have been more helpful with a quick last minute reservation. (Mini storage depot) After I waited in line again to tell the manager I was indeed canceling , he said oh you can park it. No sir, too late. The pod driver had already left after it taking so long anyway. No idea why they would turn away a rental agreement over 200/mo but it worked out well for me. My larger unit is 50$ cheaper and I’m able to work with helpful and kind people. UHaul lost a customer - I’ve used them before but I don’t think I will use them again.
Sarah S | Overall ExperienceSelf Storage Units in Grand Rapids, MI, 49503
U-Haul Moving & Storage of Downtown Grand Rapids
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$74.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $74.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$104.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $104.95 Per Month
-
![Example storage unit layout]()
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$109.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $109.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$154.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $154.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$164.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $164.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$209.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $209.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$209.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
*Building Column Inside Room.
- Rate:
- $209.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$224.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $224.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
They crushed it! They were so helpful providing me with an extra key card when I needed it. Super friendly and patient. These guys did such a great job man I’m so appreciative of the service I got here
Jake M | Overall ExperienceI did not like that I had Mice dropping in my things and unit. Overall it was really great. location , service and everything else was fine.
sharonda e | Overall ExperienceVery friendly staff and excellent services .
asad i | Overall ExperienceEveryone was super professional and helpful.
Kimberly T | First ImpressionsMy beautiful perfect oriental rugs are completely infested with carpet moths. My silk down couch as well. There is mouse/rat excrement and nests in and on everything. All my furniture is destroyed. My keepsake photos etc. are also ruined. I spent a small fortune at the dump throwing everything away after moving out of my unit.
Sarah B | Overall ExperienceEver g one has been polite and helpful.
Kimberly T | First ImpressionsThe Mngt Jacob was very helpful, easy to work with and an awesome attitude. He made it very pleasant for us.
Thonglom P | Overall ExperienceVery friendly, super helpful!
Vanita I | First ImpressionsThank you u-haul
Willie E | First ImpressionsStaff was really helpful and really nice one of the stuff members even came out to show me how the way to my storage room
Tanya r | First ImpressionsThe storage units were confusing to find. The employee needs to go over the instructions slower or more throughly of getting in and out of storage building and units.
Paul T | First ImpressionsOur entire experience was very good. Pleasant staff, convenient location, clean facility, and the loading dock was helpful. I only have two wish list items: a.) it would be nice to have a dock plate to make the transition from truck to dock easier. It was a bit unsafe to have the gap there. and b.) to complement the selection of carts to include a furniture dolly. Our thanks to the staff and the company for an easy move-in process!
Jim M | First ImpressionsThe manager was very helpful, Mr. John
gus s | First Impressions