The staff was amazing and kind and very helpful.
JONATHAN G | Overall ExperienceSelf Storage Units in Grand Rapids, MI, 49503
U-Haul Moving & Storage of Downtown Grand Rapids
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Linda B | First ImpressionsMy first experience was with Jeff Walker, he was awesome and I couldn’t ask for anything better. He is the reason for my return for my storage needs. I returned in March 2026, Jeremiah Grayson had taken Jeff’s place. Again, my experience has been a great one as well. Jeremiah has gone far and beyond working with me. I feel bad that my situation has been difficult and I honestly haven’t been the best customer with so much slamming me. I am currently homeless and trying to keep everything in place that I do have left. Jacob and “J” the cleaning gal and Jeremiah has most definitely have been a great kindness where there hasn’t been much and everything has been so horrible. This kindness shown has made a tremendous difference in my own situation and trying to work through it. I am so grateful and I must say having worked in customer service support and everything else that I have done, you couldn’t find a staff anywhere better than this team. Understanding and caring makes a big impact. They work hard and they really do deserve recognition for their hard work, efforts and their kindness. I recommend to everyone that this U-HAUL location is the one to go to in the Grand Rapids area, others moving in I tell them that they are in the right place because this staff is incredible. Thank you, Jeremiah, Jacob and J !
Scott H | Overall ExperienceCustomer service was really nice and the guys were very helpful 🙂
Tanya r | Overall ExperienceStart at the local facility we’re incredibly helpful and friendly.
SCOTT A | Online Move InI have been a customer of U-Haul storage for 4 years and after this weekend I am unsure if I will ever use them again.
Elizabeth K | Overall ExperienceLots of people trying to act like they have storage when they’re homeless which is unfortunate but a tad (scary)? Idk the right word just a little too easily acccessible to the general public without storage and I’m a smaller woman. Otherwise it’s a good storage.
Swan L | Online Move InConvenient and carts were available to move things to vehicle and storage easily. Staff was friendly and helpful.
Lorena A | Overall ExperienceI'm grateful for Uhaul and their staff. They're truly a God send! The staff at this location will go out of their way to assist you in any way possible. I'd definitely recommend them.
Maurita H | Overall Experience