I commented to the staff yesterday both at pickup and drop off, how helpful and kind the staff was. They helped me sort thru the options of both a truck rental and storage unit. The team i encountered were competent, friendly, and made it a great experience. Such attributes in the service industry are rare these days. Your team exceeded any expectations I had walking into your Hendersonville location yesterday. Thank you!
CHARLES H | First ImpressionsSelf Storage Units in Hendersonville, TN, 37075
U-Haul Moving & Storage of Hendersonville
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- 4.5 Average Customer Rating
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There needs to be another elevator for clients to use. Also, teach the new clients the elevator rules.
KARL B | Overall ExperienceI was charged $100 for 2 mattresses that we left in the "take or leave" area and was informed they dont take mattresses and I would need to pay a dumpster fee. When I came back about a week later there were numerous mattresses (some badly stained and disgusting) but one of our mattresses was still there.
Krystle V | Overall ExperienceOutstanding service! Will use no other!
MICHAEL B | Overall ExperienceTop shelf! Great facility and staff! Easy, secure, convenient! Climate controlled as well - highly recommend U-Haul Storage Hendersonville TN!
David B | Overall ExperienceStaff was great & everything but when I showed up after office hours to put stuff in my unit, the doors wouldn’t open. The keypad said access granted, etc, but the double doors wouldn’t open at all
Jill R | First ImpressionsThe whole crew seemed very helpful I was thankful to have them
DENNIS F | First ImpressionsStaff was very professional and courteous looking forward to renting another truck in a few weeks for my final move
SCOTT S | First ImpressionsStaff were very helpful and professional
Bernard N | First ImpressionsThe security system is broken and I was trapped on the 2nd floor for a while. I pressed all the buttons to escape but no one answered me. Then I called the front desk but couldn't get a human to answer. The strap that closes the elevator is too short for me to reach. I eventually had to use the fire escape stairs to get out. I tried to tell the front desk but they were busy.
Chisa W | First ImpressionsI would love for storage access to be 24/7.
Ticoria W | First ImpressionsI am writing to express my sincere appreciation for the change in management at the Hendersonville U-Haul location. The decision to dismiss the previous manager, Ray Ray, was undoubtedly the right one. My past interactions with Ray Ray were consistently marked by incompetence, a lack of professionalism, and inconsiderate behavior. Since Brandon has become the manager, my experience has been overwhelmingly positive. He is consistently professional, helpful, and has significantly improved the customer experience at this location. I strongly urge U-Haul to recognize Brandon's exceptional qualities and use him as a model for training all employees across the company.
Dana H | Overall ExperienceTrey very cool, calm and collected. Mucho professional. Brandon the GM is great too. Mucho helpful and made the experience feel like a breeze…and I hate moving so that’s saying a lot.
ALEXANDRA S | First Impressions