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Yoni V | Overall ExperienceSelf Storage Units in Indianapolis, IN, 46219
U-Haul Moving & Storage at Shadeland Ave
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Storage Customer Reviews
- 4.0 Average Customer Rating
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NICOLA H | First ImpressionsMy storage unit 116 was broken into and burglarized. I was not notified about it. The manager Chris Turman was rude and unprofessional when I came in to discuss my storage unit being burglarized. He just kept saying he was new manager and tried to make it seem as it wasn’t a big deal. I lost over $5000 of things stolen from me. Every time I talked to him he didn’t know what to do and talked to me as if I wasn’t supposed to be upset about it at the time of that conversation. I then decided I wouldn’t stay another month so I moved out of the storage unit. His insensitive, rude, and unapologetic attitude is why I didn’t keep the remainder of my things that wasn’t stolen in the unit any longer. He’s not manager material. His position as manager should definitely be revisited. The lady Marlene I believe that’s her name and the two younger black and hispanic gentleman they are very polite, kind, and professional. I will never do ANY kind of business at or with U-Haul ever again.
Cherelle M | Overall ExperienceSatisfied wonderful
KEITH H | First ImpressionsThere were 3 people waiting in line forever. He asked me if I took a picture of the storage unit that i just moved out of i asked him why he said so he wouldn't have to go out and look at it. No urgency in customer service. Poor all the way around.
Debra G | Overall ExperienceMichael was extremely helpful and provided excellent customer service.
Michelle L | First ImpressionsChris was extremely helpful. He helped me carry out boxes, furniture pads, and even helped with the door of the moving truck because it was hard to pull. He was very resourceful with information and made getting the U-Haul storage unit easy.
Jasmine J | First ImpressionsVery polite staff very understanding work with us in many different ways helped me get things more affordable as well
joylynn h | First ImpressionsGracias
Jose a | Overall ExperienceGreat day
marilyn t | First ImpressionsThanks for all you did protecting my stuff. Thanks again
Maitland M | Overall ExperienceEverything from start to finish was excellent and made the process flow so easily! Michael was the person who assisted me and he was such a pleasure to work with. I walked in overwhelmed with all I had to get done and walked out feeling like I could achieve anything! Thank you Uhaul for the wonderful workers you employ and I would use,recommend and promote again and again!!
Sylvia B | First ImpressionsI appreciate the willingness to work with you, the compassion of the staff is unmatched. I couldn't tell you how long it's been since I've dealt with a company with employees were empathetic & not robotic! I will continue to do business with U-haul for this very reason & recommend it to all of my friends and family.
Tatashika C | First Impressions