Our unit had items stolen from it. Must have been when they had me check for "water" damage. Staff accidentally moved us out and that was a hassle. There was rats that chewed on items and pooped all over the unit.The lights timed off too quickly.
BRANDI S | Overall ExperienceSelf Storage Units in Jacksonville, FL, 32244
U-Haul Moving & Storage of Westside Jacksonville
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Storage Customer Reviews
- 4.0 Average Customer Rating
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The lady at the desk was very nasty and rude. The truck I picked up was on empty when she said it was a 1/4 tank. I explained to her that was not cool because loading the truck charge the gas and drive of the truck. She told me, well you need to go to the gas station now and put gas in the truck. This lady was so rude I almost came out of character and cursed her out. I will never go back to this location.
Ebony M | Overall ExperienceAmber and the rest of the staff working on Sunday 6-15 were extremely helpful and very kind. It was blazing hot and I was unloading my trailer by myself. I came inside to use the restroom and Amber was nice enough to give me a cup of cold water. That kind of customer service doesn’t happen everywhere so thank you!
Pamela L | First ImpressionsExcellent service
Nancy W | Overall ExperienceVery good service
KEVIN B | First ImpressionsEmployees were always helpful.
DANNY S | Overall ExperienceSome staff more friendly than others. I've been to the storage at night and had to use my car light. Late fees after 15 days is a little much.
AMYE M | Overall ExperienceThey were Awesome!
Irene G | Overall ExperienceThe employee that helped me and all of the employees at the time were helpful, friendly, and asked if there was anything else that they could help with. I will use this location if I need to rent anything else. They were AWESOME!
Irene G | First ImpressionsJust had a rat issue, I had rat poop on all my stuff but they did have a lot of traps out so no complaints.
Kathy N | Overall ExperienceVery friendly and helpful
Travis G | First ImpressionsDead 🐀 in 152
LESTER B | Overall ExperienceStaff in the past were always very rude and not friendly except for the last time I was there to empty the unit. This uhaul location is infested with roaches and rats inside the indoor part where people store your items. The outdoor units have tons of bugs. I have seen both there. They need to be spraying the place for the roaches and place poison out for the rodents. A local Pest Control company could do the job very easily every month to maintain. They make enough money just from one customers large storage rent to pay for Pest Control each month. They have not done anything to make this place any better in many many years. Sad.
Cory A | Overall Experience