The staff is never at the front desk and when they know customers are waiting for awhile they still take a long time to come help an try to assist. The staff is unprofessional all the times.
Ashley D | Overall ExperienceSelf Storage Units in Jacksonville, FL, 32244
U-Haul Moving & Storage of Westside Jacksonville
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- 3.5 Average Customer Rating
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My unit was raggedy when it rained water got in my unit a destroyed must of my important papers and my furniture. The most problem I have with my uhaul experience is when I was late which was only twice the phone calls were sometimes 3 times per day, I got letters through the mail and emails which were very harassing. I will never again rent a storage unit from uhaul. Life does happen to some of us but there seemed to be no understanding of that.
Kimberly T | Overall ExperienceI will never recommend this facility or company to a dog! All of my belongings were destroyed at this facility by animal urine, fur and feces. My lock was cut off by staff once and changed without my permission. My locker was also cleared and removed by housekeeping and they thought it was enough to give me 2 months free rent. I was never able to even open my locker after that point to even know if my things were even inside. I lost everything I owned in life but the suitcases of clothes I originally kept out when I got the locker. Housekeeping removed my things because they figured out that ratcoons I were in fact getting in my locker from a hole in the roof and the ladder they had leaning on the side of the building. This was a nightmare and I had to walk away with nothing. This is far from over. I paid faithfully for years only to walk away with nothing. Do not rent anything from this company. They lack accountability when they do wrong....
Tia A | Overall ExperienceMy lock was cut off already tv clothes and other items were missing decorations and glass were broken up on the floor I asked 1 of the employees was there restroom told me he doesn't know because he don't come in there when he was just leaving from out there
DERRELL M | Overall ExperienceVery friendly staff.
Chavonese A | First ImpressionsI NEVER USED THE STORAGE, THANKS AGAIN ANY WAY,I DIDN'T NEED IT THANKS AGAIN
Marcus A | Overall ExperienceThe front shelf/cab overhang has a rain leak. 2 Vents are taped over, tap fell off long ago. RIGHT FIX: Silicon a plastic cap over a much better permanent modification. Can be Cut off with a knife if necessary. FYI I could fix all of them for you. I am a ASE Master Truck, Master Auto, Master Body. Aka a ASE World Class Master, class of 2019/2020. Look it up in WEB: ASE WORLD CLASS MASTER/AUTOCRAFT. Easy to find. I have 4 Masters now. Hold GM and NHRA records. I built Transmissions for U-Haul years ago. Mostly Allisions. Thank you 904-469-9077 Scott Dickson
SCOTT D | Overall ExperienceEverything I had stored had debris all over it that fell from the ceiling of the facility and when I reported it the employees said there was nothing they can do about it
iva b | Overall ExperienceGREAT PERSON WITH KNOWLEDGEABLE OF THE NEEDS OF THE CUSTOMER, THANKS AGAIN
Marcus A | First ImpressionsCharged me an extra 35$ as an “Accidental Charge” from their end.
virgil w | First Impressions