Had no problems
JIKIRA F | Overall ExperienceSelf Storage Units in Kansas City, KS, 66102
U-Haul Moving & Storage at State Ave
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Everyone was nice and helpful. The store Manager, Robert and Kim were very helpful and worked well with everyone I saw them interacted with.
Marcus H | Overall ExperienceI understand no light in the unit because of fire code thing…but man is it dark in there! Even with that I would’ve given five stars…because that’s a fire code thing. I went down one star because I believe your billing screens need to be fixed and easier to read. I would say “training” but I can see why your own employee thought I hadn’t paid for my unit when I actually did pay. It took another employee to figure out where my credit was. The screen makes it look like I still owed money instead of showing a very clear “zero balance”. System fix is needed, not an employee problem. The employees were extremely nice…even the guy who thought I still owed money.
Jason O | Overall ExperienceU haul staff were kind.
TORU H | First ImpressionsMy overall experience was terrible. The first two weeks.of me having the storage, my 24 hour access did not work, then my storage flooded, I check my stuff and it has mold on it. I contact them and they ac like they never had a flood , I speak to a manger , now they can’t find me in the system . So now I have stuff with mold on there and they acting as if they can’t do anything.. manager keep saying he can’t tell if I have insurance or not, etc . I would never ever come to this place again , it be different if they tried to fix there mistakes or the issue in general.
Markus N | Overall ExperienceVery courteous.
Melvin B | First ImpressionsVery good
Lena B | First ImpressionsKemyana should be promoted and/or given a raise! She was an absolute pleasure to work with. Very polite, professional, and customer service oriented. She was efficient and effective…she knows what she is doing. She’s aware of how the storage works and the ins and outs of the whole system.
Jason O | First ImpressionsThe staff was amazing, Kimyetta was awesome
Tracy M | Overall ExperienceYes they thanks me
Merle W | First ImpressionsKimyetta was really good at assisting me. If I was doing "Under Cover Boss" and witness her performance ,as I did, I would most definitely promote her to a leadership position! She was absolutely amazing !
Devin G | Overall ExperienceYour female manager has kept an attitude towards me since my move-in. The lock would not fit on my storage and I brought it to her attention and she told me I was lying she then came out and had to get a longer lock.
Charles D | First Impressionsuhaul app needs serious upgrades, its essentially non-functional
MICHAEL S | Overall ExperienceEverything went well not too high in price very affordable clean accessible for my convenience thank you for your services
Mariah T | Overall ExperienceCustomer service is supposed to be courtesy and respectful, I have never experienced a bad time with uhaul until Saturday. The staff person was rude and disrespectful not helpful at all. He was argumental with me about something that he was wrong a out Maybe he was having a bad day ,but 5gat still don't mean to treat your customers disrespectful. I rented several time from this location and never been disrespected until now. Some needs to have a talk with him ,because if you treat customers like business will fail.
Emma B | Overall Experience