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Scott K | Overall ExperienceSelf Storage Units in Kansas City, KS, 66102
U-Haul Moving & Storage at State Ave
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Storage Customer Reviews
- 4.5 Average Customer Rating
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If I ever need a storage unit I promise I will choose UHaul
ROBERT B | Overall ExperienceMy only complaint so far is that during normal business hours if I need ask a question or talk to someone there while I'm checked into my storage unit I can't use my code to enter store at the west store entrance. Unfortunately, I then have to walk around almost the entire building to get in. I have walking and breathing issues, so that doesn't help.
KENNETH P | Overall ExperienceOver all everyone was very nice. but there was one young blk man in the day that was kinda rude.. ( I’m blk as well ) but there were blk and white young men that were helpful and friendly.. The young lady in the office was a sweetheart and was very helpful.
Denise B | Overall ExperienceGreat doing business with you
Teresa C | Overall ExperienceHad no problems
JIKIRA F | Overall ExperienceEveryone was nice and helpful. The store Manager, Robert and Kim were very helpful and worked well with everyone I saw them interacted with.
Marcus H | Overall ExperienceI understand no light in the unit because of fire code thing…but man is it dark in there! Even with that I would’ve given five stars…because that’s a fire code thing. I went down one star because I believe your billing screens need to be fixed and easier to read. I would say “training” but I can see why your own employee thought I hadn’t paid for my unit when I actually did pay. It took another employee to figure out where my credit was. The screen makes it look like I still owed money instead of showing a very clear “zero balance”. System fix is needed, not an employee problem. The employees were extremely nice…even the guy who thought I still owed money.
Jason O | Overall ExperienceU haul staff were kind.
TORU H | First ImpressionsMy overall experience was terrible. The first two weeks.of me having the storage, my 24 hour access did not work, then my storage flooded, I check my stuff and it has mold on it. I contact them and they ac like they never had a flood , I speak to a manger , now they can’t find me in the system . So now I have stuff with mold on there and they acting as if they can’t do anything.. manager keep saying he can’t tell if I have insurance or not, etc . I would never ever come to this place again , it be different if they tried to fix there mistakes or the issue in general.
Markus N | Overall ExperienceVery courteous.
Melvin B | First ImpressionsVery good
Lena B | First ImpressionsKemyana should be promoted and/or given a raise! She was an absolute pleasure to work with. Very polite, professional, and customer service oriented. She was efficient and effective…she knows what she is doing. She’s aware of how the storage works and the ins and outs of the whole system.
Jason O | First ImpressionsThe staff was amazing, Kimyetta was awesome
Tracy M | Overall ExperienceYes they thanks me
Merle W | First ImpressionsKimyetta was really good at assisting me. If I was doing "Under Cover Boss" and witness her performance ,as I did, I would most definitely promote her to a leadership position! She was absolutely amazing !
Devin G | Overall ExperienceYour female manager has kept an attitude towards me since my move-in. The lock would not fit on my storage and I brought it to her attention and she told me I was lying she then came out and had to get a longer lock.
Charles D | First Impressions