My storage locker was robbed twice. I lost around 2k worth of stuff (a bike, and some electronics). I have insurance on my Peterborough locker, so I thought I had insurance on this one because I didn't sign an agreement here until after I was robbed- so I assumed it was under the same agreement. Since I don't have insurance here, I'm just out of luck, and I lost all those possessions. No follow up from the manager, no credits given, they wouldn't even show me the video. The staff was nice, but largely ineffective, and didn't take any ownership over the problem. Honestly, the Peterborough U-Haul compared to Kingston is night and day in terms of quality.
DAVID H | Overall ExperienceSelf Storage Units in Kingston, ON, K7M3G1
U-Haul Moving & Storage of Kingston
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23315 State Rte 342, Watertown, NY 13601 View Available Units35.7 miles from this location -
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26470 US Rte 11, Evans Mills, NY 13637 View Available Units38.8 miles from this location
Storage Customer Reviews
- 4.0 Average Customer Rating
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Huge hole in top of our storage locker.
Jane M | First ImpressionsRob Kilfoyle was so nice and extremely helpful! Very grateful for his service from booking to move out he is wonderful!
shannon m | Overall ExperienceHad some issues sorting out the unit at first but it was a good experience overall
Jen F | Overall ExperienceVery friendly and accommodating staff. I had to coordinate an 8 hour move while house-hunting and changed my dates and plans several times. Staff were always patient and understanding. Highly recommend!
Beth L | Overall ExperienceGreat job
Micheal B | First ImpressionsI found one girl very rude and ignorant has no clues on customer care especially when we leave money into your paychecks, I was told I'd give that one extra day to remove a bed out of my storage facility they went and put a lock on it and I had to pay an extra month where I lost my keys on 16th had to get a locksmith then that my van broke down cost me $600 to remove my bed that includes the extra $100 fee for an extra month I did not need I went the next day to remove my bed out of the storage locker and there was a lock on the door and the gentleman would not remove it I told the girl never to speak to me again in the phone she speaks with I find some stuff including the manager extremely rude to the people who put a paycheck pockets the manager should have gave me the extra day to remove the bed then the locker would have became available to rent to others, I'm not impressed with the conduct of one girl and one or two staff members there they need to improve their customer relations8
James M | Overall ExperienceHelpful staff, clean facility, great price.
Patrick J | Overall ExperienceClean facility, friendly and helpful staff, and very reasonably priced.
Patrick J | First Impressionsoccasionally a u box was in front of my unit, but the staff moved it right away. The staff was very friendly. When I need to store my bike again I'll look you up.
CHRISTOPHER C | Overall ExperienceWarn your customers on the lower level about the pipes that go through first go in I bang my head off the sprinkler system pipe and I got a little bit of a nasty bump on my head you should taste the paint all your pipes in the locker yellow with caution watch your head they have to go down to the hospital tomorrow I have a headache since
James M | First Impressions