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kameron d | Overall ExperienceSelf Storage Units in Lancaster, OH, 43130
U-Haul Moving & Storage of Lancaster
Services at this Location:
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
Storage Customer Reviews
- 4.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkCarson was very helpful and courteous. Kudos.
Marjory T | First ImpressionsWe have been storing our tv there for about seven years. Started off good with staff actively involved with customers. Noticed this spring that people were coming under the fence. Notified staff twice about this with NO results. No repairs to the fence or added cameras. Went to store my camper this week and the camper next to us had its window broke out. Asked the staff if they was going to call the police- their response was” I don’t know what to do” . Called two of the managers; with know return calls. Had to call the police myself. Canceled my site that day. Tired of lack of any customer support.
derron h | Overall ExperienceThe units at the main facility have this huge curb leading up to the units. Makes it hard to transport heavy objects into the units. Christopher had issues when setting me up fir my move in. He also charged me for the first month. When my first month is free since I was bringing in a one way truck. Took about 10 minutes for the staff the next day to get it straightened out.
TIMOTHY T | First ImpressionsAll of the service representatives were very friendly and very helpful.
MICHAEL S | Overall ExperienceYou faithfully took my payment each month without fail, good job .
George S | Overall ExperienceEverything was great, except when I tried to call into place they put me on hold every time and 2 times I hung up after being on hold for over 25 minutes. And the third time I finally got to talk to person he was extremely nice and waved my late fee since I couldn’t get through to talk to person to change my payment information the previous 2 days. But other than that everything else was great
Tonya M | Overall ExperienceI paid my bill on 9/1. And cleared my until out 9/13. And not to get a credit for the days I won’t have the unit sucks. I have different storage units and they gave credit for days that you don’t use.
Karen B | Overall ExperienceIt was difficult to get the size of unit. I waited a month and it wasn't on my time frame. The unit set empty for a month. I rented three units and 2 u boxes. Uhaul needs to in large inside units.
Sandra S | Overall ExperienceCustomer service didn’t say anything about it
Adrianne W | First ImpressionsThe promotion may have been mentioned, I just cannot remember if it was. I hope that it was .
Sally M | Online Move In