Thank you for a clean environment and awesome staff!!! Worth every penny!
Pamela H | First ImpressionsSelf Storage Units in Leavenworth, KS, 66048
U-Haul Moving & Storage of Leavenworth
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- 4.5 Average Customer Rating
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I must say every time I Have A Question or Need Of Service Your Leavenworth Location Gives Me The Upmost Respect And Excellent Customer Service… They Communicate Through Emails, Follow Up Phone Calls And In Person In Time Of Need…
BRIAN M | Overall ExperienceThe computer system messed up my monthly unit payment 3 times and it was blamed on me. Twice they blamed it on me changing my card and once they charged the monthly fee to someone else and when they figured out what they'd done, they tried charging me a late fee. It was always the computers fault. The other time they transposed numbers and I got a notice my payment was overdue and again I was charged a late fee. The final problem was Monday and yesterday. We are having a garage sale and I unloaded the unit on Monday. Yesterday at 11:30 I came back to the facility to make sure i'd got everything and my access code was disabled. I went to my unit and there was another padlock on the door. I went to the office to find out why and the manager told me that the cleaning later saw me emptying the unit on Monday and checked the unit yesterday morning and it was empty so they presumed we didn't need it anyway so the rented it and someone had already moved their stuff in it. We were planning to use the unit again to store our leftover things from the garage sale in it until we had another sale next month. So the manager proceeded to tell me they had no empty units and I'd have to go elsewhere. No very happy. The manager did refund me my last payment of $129.95 but have to wait a week before I'd see it in my bank. Now I have to find another storage facility that's farther away from my home. I would like more compensation or I will put this comment on Facebook.
Steve W | Overall ExperienceI've been moving around for over 30 years (military family), and this is the best uhaul and the best storage facility I've ever seen! The staff is very friendly and helpful figuring out your needs.
Darrell A | Overall ExperienceCustomer service was great. Staff was very helpful and friendly!
KELLI Y | First ImpressionsMy overall experience was good.The staff was always courteous and polite and very helpful , if I had any questions or concerns i would definitely recommend U-Haul for my future moving iand storage. Needs. .
Robin G | Overall ExperienceThank you for all your help!!!!!
Christopher L | Overall ExperienceService was above and beyond.
JULIE L | First ImpressionsI had a small indoor locker for years and the staff has consistently shown outstanding customer service and support. I would highly recommend this location for storage.
WILLIAM S | Overall ExperienceBest U haul staff I have ever interacted with
DANIEL A | Overall ExperienceOverall professional
RALPH T | Overall ExperienceAwesome place to store your items.
Kenneth Z | Online Move InEveryone was so very helpful and kind!
CYNTHIA W | Overall ExperienceWill use uhaul storage in future.
Bernadette N | Overall Experience